Salesman at the Baseline and Dobson location was helpful and knowledgeable. The sales people at the…read moreother Mesa location were abysmal.

Fixed my phone very quickly! Most other locations said they didn't have time but this one got me in…read moreand out in under 30 mins

This location is amazing, and my husband and I will be making it our go-to store if we need…read moreanything even though we live in Tempe. Courtney was the rep who took care of us, and that's exactly what she did. She was able to answer all of our questions, and provide us with additional information! Even though Courtney was our main rep the entire staff was friendly. The manager offered us snacks and drinks when we were waiting in line (it was quite a wait, they probably don't hand these out regularly) and I found that to be so thoughtful! Overall this staff is very knowledgeable and give their 100% to provide great customer service! Shoutout to this location! Thank you guys!

Bad service. Needed to get my screen replaced. Looked up my account and then asked for my ID when I…read moretold them it was in the diaper bag and my husband had it with my son at swim class across the street. I showed him a picture of it in my phone. He said he can't help me. Would not go there again. No other t mobile asked me of my ID when I wanted to get my screen replaced after they looked me up with my phone number.

Getting to this Zero star Review finally , that's what the service at this store deserves! Brace…read moreyour selves. I got time today! I am new to Arizona and have had Verizon for as long as I can remember on my mom's plan. It was way past time for an upgrade and My mom who is the primary on the account , was visiting from Texas so we went to this store here 4901 E Ray Rd, Ste 110, Phoenix, AZ 85044. This day we took home a new IPad, 2 watches and my new phone. The horrible experience started with the advisor Daniel not being upfront about a set up fee for each device we left with that day! He kept saying an activation fee will be billed and you pay the taxes on all items . We understood that fine . We also accepted the fact that he charged us the 35 additional fee for my phone iPad , my watch and my mom's new watch. However nothing was actually set up in the store. I returned today July 15 to turn in my phone and my mom's watch . I did not have my mom's password for her watch. He kept saying he can't do anything until I get that. I understood that, I was frustrated with my mom for her not answering the phone and causing him to wait since he was talking about he needed to go to lunch. My frustration then began with him and the General Manager who just sat there as Daniel keeps telling me how many days I have left and just come back. I repeatedly said I will wait until I get the password I work long hours and 6 days this week I need to leave it here. So I turn to Brenden who is obviously not general manager material because not once did he say . Hi it's cool I can take care of it you just go to lunch! I had to ask him can't you help me while he goes to lunch . He says I don't know you or who the watch belongs to , I'm like clearly he knows and clearly I'm a customer return items! The disrespect my mom received from Daniel in regards to the fee as if she was complaining about it being too much , it was the fact he never explained it then was degrading about us mentioning it. The nonchalant treatment I experienced today from not just the employee but the manager also is not a good look and I've never been treated that way in any other state I've lived in and got service. I could see if it was close to closing but at like 1 o'clock in the afternoon and me being the only customer in the store as a black woman with 3 white male employees, and I'm being told to just come back . Ten minutes later I got my mom on the phone and left the watch. I will never go back to that store. The whole vibe gives discriminatory , entitled and lazy!What kind of manager wants to actually have someone leave there store with that experience . And if the set up was actually done why did we have to Leave the store with the product we were exchanging! He convinced us to get the extra items and I was happy to have them but my moms been a loyal customer for years but for some rude employee to try to make her feel like she should be happy she got the deals if it's coming from him is unacceptable! I think my mom is owed those set up fees because he didn't fully set up anything I had to finish setting my phone up while mid transfer he sent us out the store and told me to keep it close. So I had to go about our day into the next store trying to finish my phone set up . I'd fly across the country before I step foot in this store again because when they go low , I don't go high! I match the energy times Sent from my iPhone

Talk to Jesse. Very knowledgeable, helped me with my bill and how to navigate getting a new phone…read moreand saving money!

Verizon Wireless gets the job done. Solid service, reliable coverage, and strong signal for most…read moreplaces. Most of the staff at this location are genuinely friendly and make the whole "new phone" process way less painful than it needs to be. That said, there is one employee who seems allergic to customer service. Not a deal-breaker, just noticeable. Luckily, the rest of the team balances it out, so I'll probably keep coming back whenever I need a new device. Good store overall, just tighten up the vibes a little.

Why do I always feel like I just left a Buy here, Pay here car lot when I've visited a cellular…read morephone store? Today was no different. We went in on the 27th of June to inquire about their "free" iPad deal with additional line. Let me say that 3 different workers that in the same area as us told us, "someone will be right with you" while 2 of those workers were literally doing nothing but left us standing there. We actually left after several minutes and were going to say screw it until one of the workers came outside and said, "I was just getting ready to help you" That was Cody. BTW, we were just there a few months ago and purchased 3 new iPhones and activated 2 additional lines. Anyway, we were told on the 27th that we needed to activate yet ANOTHER phone line in order to get the iPad for "free" even though the iPad has its own cellular line. Ok we got you, we were actually thinking about another phone and line for a business phone so ok let's do it. We go through everything and agree to the new phone and iPad and new lines of service but we were told the iPad needed to be ordered (because we upgraded the size and color) and it would be in in a week and we could not pay for it yet. So the iPad shows up and we get a call to go in and when we get there, the promo had changed so we now had to pay a small monthly fee for the iPad. Wait, we set all this up on the 27th of June. So you're not going to honor the deal we made BEFORE the promo changed? WOW, that doesn't sound like a bait and switch now does it! We said screw it and left without anything just on principle alone, I mean the 5 bucks a month is only like $180 but we should not have to pay that! We placed the order prior to the promo change! We went ahead and went back because we needed the product and don't feel like changing service right now. So we got the iPad and the additional phone and phone line. We are going to be getting charged that extra 5 bucks but I'm going to contact customer service to try and get that fixed and will update once I do. Now the other thing is that Cody also upsold us on getting a service pack which included MAX and Netflix added to our already service of Disney+, HULU+, and ESPN+ which already did not work. He told us he would go in and get those three working and also make sure the two new ones would work so I could cancel my stand alone services I already have to save me money since getting all 5 through them is only $20 which is cheaper than what I currently pay for 3 of them. Well, THEY DON'T WORK! So now I'm being charged the $20 on my bill and I'm still paying the $30 or so I was already paying. I'm telling you, it's like going to one of those shady car lots. Everything about this entire interaction seemed like a scam, right down to the part where they give you a free "last years model" of iPhone if you sign up for an additional line yet they are out of stock on them so they try to pawn off an even older model on you. And listening to everyone else working here deal with their customers makes me feel even more gross, like I need to go home and take a shower. Bad service, bad experience that hasn't even finished yet.

Absolutely prefect experience! Brandon and Ian were great! They fixed my phone, that I was quoted…read morefor 3 times more than their price. And it works perfectly! They also were able to save important voicemails that were priceless for me! I absolutely recommend them times 100!!

Excellent work, the technician solved the issue with my iPhone 16 Pro Max very quickly!…read more When I asked he quickly pulled up my Assurian account and explained all of the benefits that I already had through my AT&T Assurian account. Great Work!

I bought a phone and needed to transfer my information over. I didn't remember any passwords or pin…read morenumbers, but thanks to the patience of Zaith, who was training and the lovely Vicky, I was able to get everything transferred ans workes out in about an hour. I was charged $45 to switch things, but that was not their fault.

Like many other people, I recently had to upgrade my cell phone due to the 5G rollout. I was happy…read moreenough with my old phone and I did not look forward to the time I would have to spend setting up and becoming familiar with a new cell phone. Using the internet, I found a Boost Mobile store near me at 3202 E. Greenway Rd. #1605 Phoenix, Az. 85032. I was impressed when I walked into the store and a young lady named Cynthia said, "How may I help you." Cynthia's charisma and attention to me as a customer helped to put me at ease. Cynthia's ability to listen and help me made the process so much faster and easier than I ever expected. She is friendly, knowledgeable, and very skilled. My visit to this store was beyond my expectations. It's not often that I experience this kind of professionalism from anyone, let alone such a young person. The store was neat, clean, and well organized. Cynthia's great customer service is why I would go back to this Boost Mobile store. This young lady would be a tremendous asset to any business that she may to choose to work for.

I was unable to get my computer to turn on and took it to CPR. They had it running in 5 minutes and…read moredidn't charge me anything. I am very appreciative of their quick service and help in getting my computer on-line.

I had my S24 Ultra fixed today through my Tmobile insurance. Only took him 2hrs to fix and was…read morequick and easy! Definitely recommended

I just want to give a shout-out to Cassandra at Boost Mobile on 35th & Greenway. I call last Sunday…read moremorning, told her my ordeal I was having with my phone. We talked n I sed I would be in before five. Well I finally made it in at 4:30 pm. She remembered me, had a phone for me that we talked about n got me set up n out of there with a fantastic deal!!! She was awesome n I hope that business knows it!!! Thank you, Cassandra, keep up the good work, Boost Mobile is lucky to have a excellent employee like u!!! Alexis

Excellent service provided by Yadira and Dani. They were respectful and knowledgeable and went…read moreabove and beyond.