My iPad 11, 3rd generation, would not turn on, and my screen was cracked…read more It took me four attempts to catch them open; they were able to get my iPad back on and replace the screen. It took about two weeks before they had it ready and another three attempts to catch them again open for pickup. The same day, I tried to use my Apple Pencil, but it would not pair. I also noticed the sensitivity on the screen was not functioning correctly. I contacted them to tell them about thisbissue, and all they said was that they not work on that. I took the iPad to Apple, and they told me the screen was not functioning because it was replaced incorrectly, and that's why I was unable to connect the Apple pen and that I would never be able to pair them again. This place charged me $360, and it took three weeks to get it back, just so that the screen wouldn't work correctly. Now I have to buy a new iPad.

FIVE STARS My Wife…read morebroke the front AND back glass on her iPhone 8 Plus. I didn't even call ahead to Phone Rush. I just walked in off the street with the phone. The guy behind the counter quoted me, what? $83 to replace the front glass. Sold. Back glass is cosmetic, and Wife has a case she likes. The same guy who quoted me did the repair himself, right on the counter, in front of me. No secrets, complete transparency. He took about 20 minutes to finish, and I was on my way. Great conversation too! This shop has a kind vibe, and good people working there. I will highly recommend Phone Rush to my friends and associates in the area.

I used to come here all the time to fix everything my phone, ipad and laptop. It was nothing but…read moreexcellent work. i went in about 2 1/2 weeks ago and got my phone fixed which was fine. 2 days later the screen started acting up and i took it in and they fixed it for $70. then my screen ended up how it was the first time and it got fixed again for another $70 and said the warranty starts over when i take it. for the third time my screen got messed up again within a week and wanted me to pay another $70 like what's the point that's 3 times if they couldn't fix right why should i bother wasting more. i gave up i lost $240 in a span of 2 weeks. im not sure what's going on but this place isn't the same anymore. also the reviews are really good since they ask the customers to fill out a review for $5 off. i have never been so disappointed from this place until now.

I am prone at breaking my iPhone screen, so I'm well aware of the average cost. This was not only…read morevery fast AND the cheapest I've ever had my screen replaced, but: 1. I brought my girlfriends phone that stopped charging, and he fixed that problem within 2 minutes and without asking for any payment. This was weeks before I came in to get my screen fixed. 2. Every single phone repair place I've ever used has tried to upswell me the protective screen after the regular screen is fixed (I always say no because I buy them on Amazon) - well this man didn't try to sell me anything, just put on a protective screen (professionally, much better than I usually do it) without saying or asking anything. Whoever you are, thank you brother. I will always go and send my friends there as long as you're there! Fantastic experience. 10/10

We took in our wii system that stopped working. It was an old system our kids used and we…read morecurrently started letting the grandbabies play with it. The repair was reasonable and its now providing indoor rainday fun when the grandbabies are over. The sevice was prompt and we would return.

From the owner: Cracked Screen? Dead Phone? We Fix It Fast! Tired of dealing…read morewith a broken phone? We repair iPhones, Samsung, Pixel, and more — screens, batteries, charging ports, water damage, and even the tough stuff others won’t touch. Same-day service. Honest pricing. Local experts. Come see us at 4192 S Main St, Acworth, GA let’s bring your phone back to life.

My husband and I visited the uBreakiFix store located on Dallas Highway recently. When I walked…read moreinto the store I immediately noticed how clean and organized everything was. Josh, the employee that helped us, was with another customer but greeted us and was very polite. When we got up to the counter my husband expressed he thought the problem was with his iPhone's charging port. Josh examined the phone, agreed and took the phone to the back to see what he could do. When he returned to the front with the phone he plugged it up so we could see it was charging efficiently. Now, a couple days later, the iPhone is still preforming and charging much better than it had been. I was impressed with Josh's care, not only with the iPhone, but also with explaining to us the ins and outs. If My husband or I have any other malfunctions it's great to know we already have an excellent place to go with fabulous customer service and fantastic technical support.

I didn't even know this place was nearby. I trashed an iPhone that I knew was not repairable but…read moreinsurance needed to have it appraised. Called and spoke with Theo and he told me to come on on. Him and another tech did an extensive assessment and confirmed my suspicion. I was very impressed with the service and the detail of the estimate.

Great service at a great price! Fixed a shattered iPad screen AND replaced the battery in 40…read moreminutes! Much less than other quotes from similar tech services. Highly recommended and I will be using them again! Thank you for the great repair service!

Very disappointed with the poor customer service after business receives payment (battery…read morereplacement iPhone and charging port repair) The owner was quick to schedule my battery replacement (15 min after our call he arrived to my home) and completed the repair. HOWEVER the next day, I noticed major issues with the "supposedly" new and "supposedly" OEM battery as it overheated while charging and then discharged very quickly (90% down to 20% in about 3 hours). A new battery shouldn't discharge that quickly and my phone displays "Unverified" on the battery health & charging indicator under battery settings which is clearly a red flag. Called him to resolve and he said that he gets parts from Mobile Sentrix which I noticed it has reviews stating that this wholesaler distributes defective parts (that explains my battery issues). The business owner tried to reassure me that the battery is not defective and that I can buy another one that he will install free of cost (this should've been stated BEFORE the repair, why should I pay for 2 batteries??) We set up an appointment for next day which he ended up rescheduling 5 minutes before our meeting!! (very unprofessional and inconsiderate) and spoke to me with a hostile attitude because I wanted him to honor our appointment. He gave me an ultimatum of "do you want the appointment tomorrow or not?" No apology or "customer satisfaction is paramount" applied here. Part of the problem with his service is that he prefers you pay him via cash, Zelle, etc and unfortunately in the event of an issue you don't get credit card protection. He charges more for credit card (hindsight should've protected myself). I entrusted this business based on the high rating and unfortunately his level of service drastically changed as soon as he received my Zelle payment. Overall this was a frustrating and costly mistake. The business states repeatedly that "Customer satisfaction is paramount" and my experience was that this principle ONLY applies up to the point of payment. The business needs to put more effort into ensuring the SAME level of service and customer satisfaction before and after payment (including cash payment). We agreed to another battery replacement the following week and he decided to block communication my number and not resolve the issue. The business took my money and refused to ensure customer satisfaction, I'm very disappointed and do not recommend this service whatsoever. Here are 6 of the issues I discussed with the business owner (in person) prior to him deciding to block my number and claim that my behavior is not customer "standard": 1. After the business received my nonrefundable payment, I was trying to schedule a resolution to the potential defective battery problem, however the owner spoke to me in a hostile and aggressive manner which CLEARLY demonstrates that customer satisfaction is not the top priority 2. I requested an apology and he did so (why didn't the owner take the initiative beforehand to apologize?) 3. The owner suggested I drive to him for the battery resolution which was unbelievable considering that the business model and expected level of service is that the tech always drives to the customer 5. Told the owner that excellent customer service would be to ask the customer what can we do to make this better? Explore options instead of your way or the highway. Blocking my number and refusing to resolve my battery issue is very unprofessional and completely contradicts your slogan of "customer service is paramount". 6. Based on the high rating I trusted this business and chose to pay cash which unfortunately doesn't provide any protection options in the event of any issues. I will not repeat that mistake.

I a very disappointing experience with this business. I spent $139 to have my phone screen…read morerepaired, and within two months, the screen began malfunctioning randomly ending calls and sending messages on its own. When I returned for a repair, the staff initially denied any record of the service and even accused me of lying. After showing proof of payment through my bank statements, I was told the screen "wasn't theirs" but they'd replace it anyway. The technician also warned me that if the screen failed again, they wouldn't replace it again--despite the original employee assuring me their screens came with a warranty. I accurately described the original employee who sold me the screen, and was told he was "on vacation," offering no further resolution. After the second repair, the replacement screen started blacking out shortly after. At that point, I refused to return. To make matters worse, I was also charged $25 for a phone case that has already started to discolor within days. Poor product quality, poor customer service, and no accountability. I would strongly advise against getting your phone repaired at this location.

From the owner: Hi there! I'm Ali, the proud owner and chief technician at IRepair Xpert. With a passion for…read moretechnology and a knack for fixing things, I've dedicated myself to providing top-notch repair services for all your phone woes. With years of experience in the industry, I've honed my skills to tackle any issue, from cracked screens to water damage and everything in between. At IRepair Xpert, we believe in quality craftsmanship, using only the best parts and techniques to ensure your device is restored to its former glory. But it's not just about fixing phones; it's about providing exceptional customer service. We understand how important your device is to you, which is why we strive to offer transparent pricing, quick turnaround times, and friendly support every step of the way. Whether you're dealing with a shattered screen, a sluggish battery, or mysterious software glitches, trust IRepair Xpert to get you back up and running in no time. Stop by our shop today and let us take care of your phone repair needs!

if I could give them a zero I would, they flat out lied to get me to purchase Earpods. sales…read moreperson said I would get discount if I bundle and add my accessories to my account. do not believe anything they tell you.

If I could leave 0 stars I would. Drive all the way there to see a sign that said out to lunch on…read morethe door at 5:30 pm.

I had such a great experience with I Will Fix Your IPhone…read more They were quick, the customer service was amazing, and my phone looks brand new!! I came in with a cracked iPhone X with a case that clearly was not protecting my phone because the screen protector and the actual screen was broken. They fixed my screen and I ended up getting a privacy screen protector and the cutest pink phone case. I will definitely be recommending them in the future!!!

This is under NEW MANAGEMENT so please DO NOT PURCHASE THE COUPON UP TOP!…read more Got there on Friday to have an iPad checked out. I was told that the place is closing early and they will not be open on Saturday and Sunday as well. Guy up front asked if I wanted to drop it off on Monday instead of leaving it over the weekend. I told him no thanks ( I'm already here so why not leave it ). Got a phone call an hour later stating that the screen is messed up so he will work on the screen. So forward to Monday ( today 12:47pm) I called and ask about the iPad , I was told by the NEW MANAGER that he is putting the screen on right now so give him a few. I asked was 10-20 minutes ok and he stated no later than 2pm. Ok Got a call at 3:02pm that the iPad is READY ! Got to the place at 3:23pm and the iPad NOT FIX. The guy up front said give him a few minutes because it was working and he not sure whats going on. Ok cool. I told him we will go grab something to eat and come right back. Still no iPad ( ok cool we will sit in the car and eat ). I decided to walk in the place at 4:25 cause at this point we have been waiting for an hour. Lucky the iPad is working !!! I showed NEW MANAGER the coupon and he stated it's not his it's old management doing. Now the problem I'm having with THE NEW MANAGER IS you had us waiting for a damn hour and you can't grant the coupon or say let me take something off for having y'all wait this damn long???! Take the shit down then

I had one of the best customer service experience. My husband wanted to get the Nest security…read moresystem and T mobile had the best deal. Apparently we were the first to purchase the Nest system from this store. The two employees there were very friendly and upbeat. They were patient and explained everything very clearly. I'm not sure if the lady that signed us up messed up or corporate but our account for the Nest wasn't set up correctly and we had to call in to have it corrected.

Melissa did an awesome job at Team Mobile Location at the 1812 Powder Spring Location. She was…read more patient and technical savvy. Her manager Houston was exceptional professional. I highly recommend this location. The service was exceptional and all my technical issues were resolved. Great service and highly recommend this location.