Great experience! Fast professional service at a reasonable price! I would definitely use this…read moreservice again!

Everything! From the moment I walked in- I was treated like…read moreFamily. Conversation was clear, positive, UP-lifting...to sense a fair, reasonable assesment of my phone needs was refreshing- to say the least! God bless you greatly, Cliff!

August 14, 2025…read more To Whom It May Concern: My name is Ms. Aurielle Thomas and I am a customer at T-Mobile. I have been a loyal customer for over 5 plus years. I wanted to continue service with you all and was interested in even seeing if my boss (C-Suite Executives and VPs) would be interested in creating a corporate account with you all or even enrolling in some services with you all. However, this is not something that I will be recommending and I will be switching carriers. On August 8, 2025 I went into your store in Austell, GA. Their address is 1757 East-West Connector Suite 480, Austell, GA 30106. I spoke with representative Paulette who was rushing me when I asked for assistance with upgrading my phone and purchasing AirPods. I had just paid my bill of 208 the week before and my current phone bill of 181 was not yet due. I wanted a new phone and AirPods as an early graduation gift to myself as I am set to walk for my Masters degree commencement ceremony this weekend. Long story short, when I attempted to upgrade my phone through the T-Life app and via website I received an error message. I asked the young lady (while she was standing by me and saw the error messages) that I did not want to be double charged. She reassured me that I would not be charged multiple times and to go home and try to do my upgrade again. I went home and DID NOT do as advised because as I suspected I was charged double along with several overdraft fees through my bank for a total of 199.60 not including the fees. I then went back to the store at the Austell location on 08/10/2025 and spoke with the manager and with a representative in the store to see if I could at least get my iPhone and air Pods since I was charged twice and was told no because they could not see the charge or order number even though the funds had been taken out of my bank account. The manager and the representative said that I would have to pay a third time in order to upgrade my phone. They were insensitive and very dismissive of what I had experienced. As a result, my account is in the negative, and I never received my phone or my AirPods. I am still waiting on funds to be credited back to my account. I am HIGHLY UPSET and DISSATISFIED with how I was treated in store and via phone. While calling back over the course of the past 2-3 days to receive updates I have keep receiving the run around. I have been promised by several reps that an internal investigation will be conducted and I would receive a call back and I have yet to receive a call from anyone. The phone staff kept cutting me off and being very dismissive of my concerns. When I went to another store in East Cobb, GA on yesterday their address is 4363 Roswell Rd, Marietta, GA 30062. They told me that they could not do anything either. They advised that I would have to wait as well. I spoke with the representative Quin in that store. I also, spoke with your Executive Representative via phone on August 14,2025 (today) named Jamie, who advised me that it may take up to 10 business days for the charge to resolve itself. He was very kind and understanding but could not fix this issue as internally due to the system being down but was finally able to add these details to the notes. He would have resolved this for me but he could not because he cannot internally see the charges even though it is clearly processing still on my bank account. I need someone to fix this like now!!!! I have screenshots to support this error messages and my bank account standing status as well. As stated before when the funds are returned to my account I will be leaving T-Mobile and upgrading elsewhere. Please do not get services with them. I will not be referring them corporately and I hope and pray no one ever has to go through what I am currently going through. Empathy, kindness, and respect as well as servitude towards the general public are extremely important when offering services to the general public, executives, managers, etc. It sounds like the entire team needs to be retrained and someone needs to have PIP review in my professional opinion. The next step will be leaving a review with the Better Business Bureau!!!

I had a horrible experience with a representative at the store. Very unenthusiastic greeting. Like…read morea "what you want type greeting". The type of service that will tell you what they can't do for you rather than what can do for you. I don't recommend sales reps that make it seem like doing business with them is an inconvenience to them.

Customer service - dead on!!!!!! A manager that multi tasks…read moreand works FOR the customer

Miranda was amazing! I called ahead of time inquiring about a phone and she let me know everything…read moreI needed to know about it. When I arrived, she was as friendly in person as she was over the phone. Personable, friendly, and quick to offer solutions. If you live in this area, I'd recommend this location for your electronic needs. Great work!

Very disappointed with the poor customer service after business receives payment (battery…read morereplacement iPhone and charging port repair) The owner was quick to schedule my battery replacement (15 min after our call he arrived to my home) and completed the repair. HOWEVER the next day, I noticed major issues with the "supposedly" new and "supposedly" OEM battery as it overheated while charging and then discharged very quickly (90% down to 20% in about 3 hours). A new battery shouldn't discharge that quickly and my phone displays "Unverified" on the battery health & charging indicator under battery settings which is clearly a red flag. Called him to resolve and he said that he gets parts from Mobile Sentrix which I noticed it has reviews stating that this wholesaler distributes defective parts (that explains my battery issues). The business owner tried to reassure me that the battery is not defective and that I can buy another one that he will install free of cost (this should've been stated BEFORE the repair, why should I pay for 2 batteries??) We set up an appointment for next day which he ended up rescheduling 5 minutes before our meeting!! (very unprofessional and inconsiderate) and spoke to me with a hostile attitude because I wanted him to honor our appointment. He gave me an ultimatum of "do you want the appointment tomorrow or not?" No apology or "customer satisfaction is paramount" applied here. Part of the problem with his service is that he prefers you pay him via cash, Zelle, etc and unfortunately in the event of an issue you don't get credit card protection. He charges more for credit card (hindsight should've protected myself). I entrusted this business based on the high rating and unfortunately his level of service drastically changed as soon as he received my Zelle payment. Overall this was a frustrating and costly mistake. The business states repeatedly that "Customer satisfaction is paramount" and my experience was that this principle ONLY applies up to the point of payment. The business needs to put more effort into ensuring the SAME level of service and customer satisfaction before and after payment (including cash payment). We agreed to another battery replacement the following week and he decided to block communication my number and not resolve the issue. The business took my money and refused to ensure customer satisfaction, I'm very disappointed and do not recommend this service whatsoever. Here are 6 of the issues I discussed with the business owner (in person) prior to him deciding to block my number and claim that my behavior is not customer "standard": 1. After the business received my nonrefundable payment, I was trying to schedule a resolution to the potential defective battery problem, however the owner spoke to me in a hostile and aggressive manner which CLEARLY demonstrates that customer satisfaction is not the top priority 2. I requested an apology and he did so (why didn't the owner take the initiative beforehand to apologize?) 3. The owner suggested I drive to him for the battery resolution which was unbelievable considering that the business model and expected level of service is that the tech always drives to the customer 5. Told the owner that excellent customer service would be to ask the customer what can we do to make this better? Explore options instead of your way or the highway. Blocking my number and refusing to resolve my battery issue is very unprofessional and completely contradicts your slogan of "customer service is paramount". 6. Based on the high rating I trusted this business and chose to pay cash which unfortunately doesn't provide any protection options in the event of any issues. I will not repeat that mistake.

Highly recommend! Fixed shattered Android screen and received back good as new. The part had to be…read moreordered as this is was not a popular model but the item was shipped from China and came pretty quick. Good customer service. Thank you!

This place is awesome. Owner 'Allen' was so courteous yet professional. I had a problem with the…read morescreen of my teen's iPhone 6s Plus. His diagnosis were so right and the good thing beside outclass service was the pricing, so reasonable. It will not be fair if I don't mention his assistant who was very knowledgeable and handy. Me and my daughter are impressed, happy and will definitely go back for any compu repair also recommending people to go there for Fast and great customer services and their pricing.

Great customer service at a very affordable price. I have an iPhone 6S plus that I needed to get…read morethe screen fixed so that I could trade it in for a new phone. I spoke with one of the representatives who was kind enough to make sure that they had the repair kit for my phone available, and told me while she was looking that even if it was not readily available they would go get one to make sure that they were able to perform the job for me. I really appreciate her for that. Thankfully they did have a kit that met the needs of my phone available. I asked her what the price was going to be, thinking that it would be upwards of $100. To my surprise, it was $50! I asked her what the availability to have the screen fixed was and she told me she could do it now because it would take her at most 45 minutes. I was really shocked! I have had my screen fixed before and it took 24 hours! To further my surprise it actually only ended up taking her about 30 minutes. I do not know what she did or how she did it, but the screen fixe has made my calls clearer and seems to have also made the phone function better. She was even able to tell me after she fixed it whether or not there was any water damage. Color me impressed, but you do not get great customer service like this today. Will definitely be back and recommending people to them!

Absolutely disappointed with the service and product quality…read more I had the back of my iPhone replaced here for $150 due to a crack. Less than three weeks later, I dropped it from barely two feet high and it completely shattered into pieces. That is not normal wear--that's poor quality material. When I went back to see if anything could be done, I was offered only $20 off another replacement. That's not customer service--that's a slap in the face. I gave them the benefit of the doubt, but clearly, they're using cheap, low-quality parts and not standing behind their work. Save yourself the frustration and the money--go elsewhere.

Go see Tyler , younger white guy long hair , very wise and knowledgeable of the products and…read moreservice . I couldn't figure out what was wrong with my phone and he did in a matter of seconds . He needs a raise and more recognition. The other location in sandy springs was rude , barely could understand , and needs more workers like Tyler .