a very bad business owner. don't come here if you don't want your iPad no more working after…read morereplace the screen. He will not be responsible for his mistake. minus star if I could paid a very expensive price for replacing a screen and now I have to buy a new ipad.

Broke the LCD on my iphone X, it was inoperable. I was in the mall and happened to see the FIX, so…read moreI dropped in to get a price. The lady said $150, it will take 30 mins. I was skeptical because I first went to UbreakIfix, where they quoted me between $199-$250 and I'd get my phone in 24 hours. The Fix, met their commitment and exceeded my expectations. Picked up a case there, too. All for less than what I was quoted at a competitor.

Be careful doing business with them. They were supposed to unlock my phone but only lasted 2 months…read moreunlocked. The unlock is supposed to be permanent not only 2 months. They didn't want to give a refund and they wanted to charge again to have it unlock again. Be careful. They will take your hard earn money and rip you off

went in today to get my iphone 14 pros battery replaced and charger port replaced was very…read moreaffordable took one hour i'm pretty happy with my phone now this place was great

I visited April 10, 2026 while on my work break and the service person had me done within 20…read moreminutes. My phone works perfect! Excellent customer service. I hope I do not have to revisit due to a broken screen, but if I do I will definitely use Cellular Depot. Thanks once again for great service.

Got in contact with them the day before. I drop by. Dropped phone off. Back in the time frame they…read moreproved. Screen looked new and in operating condition. Thanks.

My husband and I visited the uBreakiFix store located on Dallas Highway recently. When I walked…read moreinto the store I immediately noticed how clean and organized everything was. Josh, the employee that helped us, was with another customer but greeted us and was very polite. When we got up to the counter my husband expressed he thought the problem was with his iPhone's charging port. Josh examined the phone, agreed and took the phone to the back to see what he could do. When he returned to the front with the phone he plugged it up so we could see it was charging efficiently. Now, a couple days later, the iPhone is still preforming and charging much better than it had been. I was impressed with Josh's care, not only with the iPhone, but also with explaining to us the ins and outs. If My husband or I have any other malfunctions it's great to know we already have an excellent place to go with fabulous customer service and fantastic technical support.

Ubreak confirmed they would price match. I found an other repair shop in the area that was less…read moreexpensive for same exact battery replacement. Estimate was confirmed by technician and physical quote. Unbreak decided NOT PRICE MATCH because the quote was too low. Buyer beware. I do NOT RECOMMEND. Extremely disappointed in this company/store.

Horrible company deal with u buy firestick for 300 for 6 months 90% of the time u getting support…read morefrom them the they give you 155 dollars back this company is a scam I would recommend find other place

do not get your phone fixed here i was a loyal customer brought my phone in many times to fix the…read morelast time i did parts was not put back an my phone and was completely destroyed for them breaking parts inside my iphone 8+ , now i have to spend money out of pocket to get a new phone they refused to acknowledge their wrong doings stay far away from this place

Absurd exchange / return policy! Purchased the correct phone case for my sister as a gift less than…read moretwo weeks ago. She tried it and the button would press all the time making the phone call 911. Attempted an exchange for another one, with packaging and receipt. "It's been almost two weeks we only do that in three days." I asked for a manager was told not there and would say the same thing. AVOID

Went to get a car phone holder. I wanted to see if it would fit and was told I can't open it to try…read moreit they are all the same size. Clearly they aren't because they wouldn't have sizes on them. I advise the the young lady if it fits I'll buy it but of course she said no. Customer service sucks

Absolutely incompetent! Took my iPad in for a battery. When they returned it, the battery was worse…read morethan before and both my rear facing camera and microphone were not functioning. I took it back for another battery and repair of what they broke. Received the iPad back in two days, and not only was the "new" battery even worse (completely dead within hours with no use), they stated that they could not fix the rear facing camera, but they refused to pay any toward a replacement. I'm now out $1000 for a replacement iPad. Stay away from this place!

I had work done on my two iPhones at the Cumberland Mall location earlier today, September 23,…read more2025. Rey worked on one, and then the power button stopped working. He insisted they don't go near the button when fixing the screen or battery, but the button worked just hours earlier when I decided to bring my phone in. While he was troubleshooting the button, he pulled out a rubber seal with some tweezers, and then told me that I could come back in one week when he worked again, after he has a chance to order the needed part, and he will fix the button without charge. I'll update my review if the promised work is performed in one week on September 30, 2025. Also, iPhone batteries ship at around 50% charged no matter who you buy them from because its the most stable charge state for a battery and therefore the safest to ship, but the battery he installed on the phone powered on at 5%, which would never happen with a new battery. I think only one of the two phones he worked on received a new battery, and he thought he would save some money with the second battery. After I charged the phone to 100% and played around with the new screen, the home button is also now not working. Sometimes I have to press it three or four times to get the screen to turn on, sometimes it does not work at all. Both the home button and power button worked perfectly prior to taking it in to the shop. Update: On September 24, 2025 I called in the morning to speak with a different employee and to confirm the power button part had been ordered. I spoke with Mavis who said that the part is ordered and they will fix the button on Tuesday Sept 30, but she tried to explain the battery away as a "new battery that had just drained its battery while sitting in inventory". I think this is a sketchy explanation. Update: On September 30, 2025 I came in and they fixed the broken power button. I did not bring up replacing the battery because I just didn't want to complicate the matter. Between Sept 24th and Sept 30th, the home button had started to work properly so I think it just needed to work its way into proper place, but the home button has been a little iffy since Sept 30th. I am hoping that the home button starts functioning normally again within the week.

I wish there was an option where I'm not able to put any stars. Let me begin my rant…read more.. My Samsung Galaxy S III screen broke and I called Monstrous to repair it. They told me that it will cost $125 and approx 5 hrs to repair. Initially I thought the time and price was fair but not great. Due to time constraints and the convenience of it being down the street, I obliged. Upon receiving my repaired phone, I noticed SEVERAL and I want to emphasize SEVERAL chips and scratches along the interior part of my phone where the glass fit. I brought this to the attention of my sales rep and of course he pretended as if he had absolutely no idea what happened. He proceeded by asking his repairman what happened and he acted as if he couldn't care less. Later I noticed dirt and dust underneath the glass and they just said, "well, you know...we have to find a way to repair the glass. I never noticed anything being there before." WOW. What a response. He eventually took $20 off of the repair cots. Nevertheless, avoid this place at all costs.

do not take your phone here for screen repair they will mess your screen up and when you take it up…read morethere to get it fixed they'll blame their bad work on you and will not fix their mistake! bad customer service and bad management

Avoid this location. Poor service from the floor to the regional manager…read more I walked in and stood unacknowledged for 5-7 minutes, despite two associates being present, one of whom wasn't engaged with any customer. I had to approach the available associate myself. She put down her phone and asked, "What do you need?" with visible reluctance. I was there to discuss an upgrade after cracking my phone. When I asked the price of each model, she repeatedly quoted the monthly payment instead of the total cost. It took five direct requests to get a straight answer. The visit went downhill from there. She made an error exchanging my SIM card and couldn't fix it. She called another associate who wasn't in-store, then her own store manager, before finally reaching regional manager (RM) as a last resort to cover for her mistake. When I spoke with the RM myself, he was dismissive, condescending, and rude, offering no real accountability for the store's failures or my time. Between the wait, the runaround on pricing, the hours I can't get back, and a regional manager who couldn't be bothered to treat a customer with basic respect, this was the worst service experience I've had. I won't be returning to this location, and I'd think twice before trusting this team with anything.

Avoid this store. I gave 2 stars only because they were polite in their incompetence. Other than…read morethat, it took me 5 hours to transfer my iPhone to a Galaxy. I asked for a 1TB version, and 5 hours later I had a 256GB version. They also slapped on two maintenance plans that I didn't ask for. They actually use Moe's wifi, which is next door. Also, after a couple of hours I had to use the restroom. They directed me to Moe's again. This place is a special breed of incompetence. I quickly deleted the maintenance plans when I got home and realized what they had done. Also, I was going to try out their new internet package since Comcast irks me. They sent two modems in two days. It was only good for 1/4 my throughput, something they could have checked in the store. In short, they did EVERYTHING WRONG. But...they were polite.