Brandei provided excellent customer service today. I came in needing to replace my phone and had…read moreless than an hour before I needed to be at work. She understood exactly what I needed, helped me find the newest phone that fit my budget, explained the protection plans without pressure, and showed me several ways to save money on my account. Knowledgeable, patient, and genuinely helpful. She answered all of my questions, helped make the transition from my old phone to my new one as smooth as possible, and got everything handled efficiently so I could get to work on time.

Do not go here. Brandei (sp) messed up all of our accounts. Got my internet cancelled. Phone lines…read morelost all old account perks. Complete waste of time and money

I had one of the best customer service experience. My husband wanted to get the Nest security…read moresystem and T mobile had the best deal. Apparently we were the first to purchase the Nest system from this store. The two employees there were very friendly and upbeat. They were patient and explained everything very clearly. I'm not sure if the lady that signed us up messed up or corporate but our account for the Nest wasn't set up correctly and we had to call in to have it corrected.

Melissa did an awesome job at Team Mobile Location at the 1812 Powder Spring Location. She was…read more patient and technical savvy. Her manager Houston was exceptional professional. I highly recommend this location. The service was exceptional and all my technical issues were resolved. Great service and highly recommend this location.

Life saver!!!!! I've been here before to fix a cracked phone screen, but this morning I spilled…read morewater on my work laptop and needed an emergency fix. The screen was black with colors glitching and then would not turn on at all, so I feared the worst. I brought it here and was helped right away and out the door with my laptop working again within an hour. Luckily the hard drive wasn't water damaged, and he got it back up and running. Prices are very reasonable. I would definitely recommend.

Absolutely disappointed with the service and product quality…read more I had the back of my iPhone replaced here for $150 due to a crack. Less than three weeks later, I dropped it from barely two feet high and it completely shattered into pieces. That is not normal wear--that's poor quality material. When I went back to see if anything could be done, I was offered only $20 off another replacement. That's not customer service--that's a slap in the face. I gave them the benefit of the doubt, but clearly, they're using cheap, low-quality parts and not standing behind their work. Save yourself the frustration and the money--go elsewhere.

if I could give them a zero I would, they flat out lied to get me to purchase Earpods. sales…read moreperson said I would get discount if I bundle and add my accessories to my account. do not believe anything they tell you.

If I could leave 0 stars I would. Drive all the way there to see a sign that said out to lunch on…read morethe door at 5:30 pm.

I recently bought a new I phone 16 e from the East Cobb store on Roswell road. Within 2 months the…read morecharging cable quit working. When I went in to get it checked and hopefully replaced I was immediately told it was an Apple warranty problem and they couldn't and wouldn't help me. I should have expected this treatment as it is consistent with the treatment I received when I bought the phone. Only going back as a last resort.

Just like most T-Mobile stores and T-Mobile customer disservice in general, I found my experience…read morewith the complacent and apathetic staff at this T-Mobile location to be woefully deficient and unwilling to assist. They simply passed the buck to another lackadaisical T-Mobile store. Nothing but broken promises without remorse, arrogance and a complete disregard for the customer's time. Three strikes, you're out.

This place is awesome. Owner 'Allen' was so courteous yet professional. I had a problem with the…read morescreen of my teen's iPhone 6s Plus. His diagnosis were so right and the good thing beside outclass service was the pricing, so reasonable. It will not be fair if I don't mention his assistant who was very knowledgeable and handy. Me and my daughter are impressed, happy and will definitely go back for any compu repair also recommending people to go there for Fast and great customer services and their pricing.

Great place! Excellent customer service! Fast repair! Fixed my screen on my iPhone 7. Very…read moreprofessional. My phone is good as new.