Brandei provided excellent customer service today. I came in needing to replace my phone and had…read moreless than an hour before I needed to be at work. She understood exactly what I needed, helped me find the newest phone that fit my budget, explained the protection plans without pressure, and showed me several ways to save money on my account. Knowledgeable, patient, and genuinely helpful. She answered all of my questions, helped make the transition from my old phone to my new one as smooth as possible, and got everything handled efficiently so I could get to work on time.

Do not go here. Brandei (sp) messed up all of our accounts. Got my internet cancelled. Phone lines…read morelost all old account perks. Complete waste of time and money

I had one of the best customer service experience. My husband wanted to get the Nest security…read moresystem and T mobile had the best deal. Apparently we were the first to purchase the Nest system from this store. The two employees there were very friendly and upbeat. They were patient and explained everything very clearly. I'm not sure if the lady that signed us up messed up or corporate but our account for the Nest wasn't set up correctly and we had to call in to have it corrected.

Melissa did an awesome job at Team Mobile Location at the 1812 Powder Spring Location. She was…read more patient and technical savvy. Her manager Houston was exceptional professional. I highly recommend this location. The service was exceptional and all my technical issues were resolved. Great service and highly recommend this location.

Absolutely disappointed with the service and product quality…read more I had the back of my iPhone replaced here for $150 due to a crack. Less than three weeks later, I dropped it from barely two feet high and it completely shattered into pieces. That is not normal wear--that's poor quality material. When I went back to see if anything could be done, I was offered only $20 off another replacement. That's not customer service--that's a slap in the face. I gave them the benefit of the doubt, but clearly, they're using cheap, low-quality parts and not standing behind their work. Save yourself the frustration and the money--go elsewhere.

Go see Tyler , younger white guy long hair , very wise and knowledgeable of the products and…read moreservice . I couldn't figure out what was wrong with my phone and he did in a matter of seconds . He needs a raise and more recognition. The other location in sandy springs was rude , barely could understand , and needs more workers like Tyler .

If I could leave 0 stars I would. Drive all the way there to see a sign that said out to lunch on…read morethe door at 5:30 pm.

if I could give them a zero I would, they flat out lied to get me to purchase Earpods. sales…read moreperson said I would get discount if I bundle and add my accessories to my account. do not believe anything they tell you.

My husband's phone needed to be replaced because of its age (network no longer supported it). I was…read moreplanning to buy a low cost Android system phone to replace it, but Dae and Keisha pointed out that he could get a replacement at no cost. Selection is limited to a few models, but we only need a phone for a few texts, mostly security codes to log into accounts. Dae worked with us for about 30 minutes to get us what we needed. Both were very professional, knowledgeable, and friendly.

I recently bought a new I phone 16 e from the East Cobb store on Roswell road. Within 2 months the…read morecharging cable quit working. When I went in to get it checked and hopefully replaced I was immediately told it was an Apple warranty problem and they couldn't and wouldn't help me. I should have expected this treatment as it is consistent with the treatment I received when I bought the phone. Only going back as a last resort.

This place is awesome. Owner 'Allen' was so courteous yet professional. I had a problem with the…read morescreen of my teen's iPhone 6s Plus. His diagnosis were so right and the good thing beside outclass service was the pricing, so reasonable. It will not be fair if I don't mention his assistant who was very knowledgeable and handy. Me and my daughter are impressed, happy and will definitely go back for any compu repair also recommending people to go there for Fast and great customer services and their pricing.

Great customer service at a very affordable price. I have an iPhone 6S plus that I needed to get…read morethe screen fixed so that I could trade it in for a new phone. I spoke with one of the representatives who was kind enough to make sure that they had the repair kit for my phone available, and told me while she was looking that even if it was not readily available they would go get one to make sure that they were able to perform the job for me. I really appreciate her for that. Thankfully they did have a kit that met the needs of my phone available. I asked her what the price was going to be, thinking that it would be upwards of $100. To my surprise, it was $50! I asked her what the availability to have the screen fixed was and she told me she could do it now because it would take her at most 45 minutes. I was really shocked! I have had my screen fixed before and it took 24 hours! To further my surprise it actually only ended up taking her about 30 minutes. I do not know what she did or how she did it, but the screen fixe has made my calls clearer and seems to have also made the phone function better. She was even able to tell me after she fixed it whether or not there was any water damage. Color me impressed, but you do not get great customer service like this today. Will definitely be back and recommending people to them!