Employees were very unhelpful, they make buying a new phone feel impossible. I would not go to…read morethis location unless you plan on buying a new device with cash.

Cameron at the Ridgewalk store was so patient and helpful when I purchased my new phone today. As…read morean older person who doesn't like change, Cam walked me through the process slowly and calmly. This is a great store with friendly staff!

AT&T Store on HWY 92 in Woodstock. Long wait tie for service. Had to sit for over 30 minutes…read more Wanted to purchase a smartwatch, but staff did not seem interested. Took myself and my money (cash) elsewhere. No stars !!!

The AT&T store on 92 in Woodstock…read more The worst service Nasty And personal that look dirty and unappealing to customers. As for the manager Hope, no better. Go to a different store and or company.....

If I could leave 0 stars I would. Drive all the way there to see a sign that said out to lunch on…read morethe door at 5:30 pm.

The staff was extremely friendly and helpful. The sales associate went over and beyond to find the…read moreright case and best price on cases for my phone. The associate noticed that the screen protector on the phone had a few bubbles. He was my advocate to get another protector at no cost to me! I will definitely return for accessories.

If I could add a zero star I would! This complaint starts…read morefrom customer NO SUPPORT! To this location as well . If I'm making sense . Because I'm so livid at this point it's taking a lot for me to remain positive and concise . Initially I requested to exchange my phone number for a new number. Not a new phone , not an additional line . A NEW PHONE NUMBER!!! I have received two additional phones on my account without my knowledge, but the phones do not physically exist which brings me to 4 phones on my account . I have been on the chat line 4 times , I have spoken directly to customer NO SERVICE by phone about 6 times !! Explaining it was only supposed to be a new phone number swap which is free. Wait for it ! Then the rep disconnected my phone and I couldn't make any calls . Ha !! This all happened in a span of two days . Ok , since the reps do not speak or understand clear English, not even by chat . I went to the nearest AT&T store. This location . The rep. restored the phone service and swapped out the old PHONE NUMBER for a NEW PHONE NUMBER . The old number was to be removed . Supposedly . Wait for it ! I get a text message 1 week later with a bill extremely high and congratulating me on the new phone . What phone ? The old number was never removed . This is how I ended up with 4 phone lines and two physical phones. What sense does this make? I was standing in front of the rep and he was an American. Which spoke clear English and he still didn't satisfy my concerns. Yesterday , July 8, 2026 a rep by the name of Peter called me apologizing for the confusion. He said , he didn't understand the notes on my account and wanted to know which phone number is to be deleted ? I hate to use the word pissed , but I have reached to the extent of being pissed off . What ? Once again for the millionth time I explained the situation. He repeated my request back to me more than 5 times to make sure I felt he understood. Later that day . I received a text that the 90.00 charge was removed and the old phone number will be removed on the next billing cycle . The bill still looks relatively high for 2 phones . How do I know that I'm not being charged a hidden fee for something I didn't request? I've been with AT&T as a customer when it was doing business as Bell South Mobility. Decades ago ! Probably 30 years or more . Is it time for me to leave ? Cell service shouldn't be this expensive anyway , but at least provide the customers care I deserve ! I will be writing a complaint to corporate . How is it that a communications company lack communication and comprehension?

Store manager gave false information on trade-in on an iphone saying that my upgrade still reqiured…read moreto pay off the rest of the phone. after reviewing AT&T online was able to get the upgrade and do the trade in without the BS of some pay off. After calling the store about the situation they're only reasoning was that it my have been some sort of "glitch" on the stores end....doubt that. I guess it is more of a way for them to get their commission check. Basically just do all your business with getting a phone online.

Please note. this review is for the location at 3636 Dallas Hwy Suite 302, Marietta, GA 30064…read more Avoid this location. Poor service from the floor to the regional manager. I walked in and stood unacknowledged for 5-7 minutes, despite two associates being present, one of whom wasn't engaged with any customer. I had to approach the available associate myself. She put down her phone and asked, "What do you need," with visible reluctance. I was there to discuss an upgrade after cracking my phone. When I asked the price of each model, she repeatedly quoted the monthly payment instead of the total cost. It took five direct requests to get a straight answer. The visit went downhill from there. She made an error exchanging my SIM card and couldn't fix it. She called another associate who wasn't in-store, then her own store manager, before finally reaching regional manager (RM) as a last resort to cover for her mistake. When I spoke with the RM myself, he was dismissive, condescending, and rude, offering no real accountability for the store's failures or my time. Between the wait, the runaround on pricing, the hours I can't get back, and a regional manager who couldn't be bothered to treat a customer with basic respect, this was the worst service experience I've had. I won't be returning to this location, and I'd think twice before trusting this team with anything.

Ty was the best, she spent hours with us and is a great ambassador to AT&T! Patience for milesread more

Avoid this location. Poor service from the floor to the regional manager…read more I walked in and stood unacknowledged for 5-7 minutes, despite two associates being present, one of whom wasn't engaged with any customer. I had to approach the available associate myself. She put down her phone and asked, "What do you need?" with visible reluctance. I was there to discuss an upgrade after cracking my phone. When I asked the price of each model, she repeatedly quoted the monthly payment instead of the total cost. It took five direct requests to get a straight answer. The visit went downhill from there. She made an error exchanging my SIM card and couldn't fix it. She called another associate who wasn't in-store, then her own store manager, before finally reaching regional manager (RM) as a last resort to cover for her mistake. When I spoke with the RM myself, he was dismissive, condescending, and rude, offering no real accountability for the store's failures or my time. Between the wait, the runaround on pricing, the hours I can't get back, and a regional manager who couldn't be bothered to treat a customer with basic respect, this was the worst service experience I've had. I won't be returning to this location, and I'd think twice before trusting this team with anything.

Avoid this store. I gave 2 stars only because they were polite in their incompetence. Other than…read morethat, it took me 5 hours to transfer my iPhone to a Galaxy. I asked for a 1TB version, and 5 hours later I had a 256GB version. They also slapped on two maintenance plans that I didn't ask for. They actually use Moe's wifi, which is next door. Also, after a couple of hours I had to use the restroom. They directed me to Moe's again. This place is a special breed of incompetence. I quickly deleted the maintenance plans when I got home and realized what they had done. Also, I was going to try out their new internet package since Comcast irks me. They sent two modems in two days. It was only good for 1/4 my throughput, something they could have checked in the store. In short, they did EVERYTHING WRONG. But...they were polite.

I had such a wonderful experience at this store. Jaime was awesome, friendly and so helpful! I am…read moreso happy I got my new phone from them, I highly recommend going here. I will definitely be back!

1 Star -- Avoid This Location…read more Absolutely terrible customer service. I went to this AT&T Authorized Retailer to return an item I purchased directly from AT&T online, and they refused to accept the return. If a store is going to operate under the AT&T name as an authorized retailer, customers should be able to expect a reasonable level of support for AT&T purchases. Instead, the employees were unhelpful, poorly informed, and seemed more interested in telling me what they couldn't do than finding a solution. The distinction between an "authorized retailer" and a corporate AT&T store may matter to AT&T internally, but customers shouldn't have to navigate that distinction after making a purchase from AT&T. Poorly trained employees, terrible customer service, and no sense of responsibility for the brand they represent. Save yourself the frustration and go to a corporate AT&T store instead.

Not a real AT&T store. Bought an iphone for my daughter (delivered today) from AT&T that went into…read morea software loop. This isn't that rare because AT&T ships their phones without current operating system updates. Rather than plug the phone in to reset it, or swap the defective product out, or even send us to an Apple Store the representative, Zay, told us to ship the phone back to AT&T (at our expense). When I asked them to change the phone, or fix it, they threatened me repeatedly with calling the police and aggressively started demanding that I stand in different locations in their store. I finally sat in a white customer chair and that was not good enough for Zay. I called a neighbor who is an executive for AT&T. He told me to go to a "real" AT&T store. In retrospect I wish the police would have arrived and filed a report. Zay misrepresented his identity and the identity of the store manager. At no point did he, or anyone else, make a representation that this wasn't an AT&T store, but was a side hustle with no phone number, email address and in all ways holds themselves unaccountable for anything they sell.

I did not realize that the AT&T stores differ and are not all owned by AT&T; therefore, the…read moreindependent AT&T retail stores can vary in both charges for merchandise and offer varying credit on your trade-in phones. I mean a great difference and not in a good way. The corporate store offers a much greater price for your phone than this particular store. A $300 difference. I almost made a mistake by patronizing this store but I chose to dig in deeper. The manager could not or chose not to entertain my question as to why that is, as well. I'm going to take my business to the corporate store from now on. Lesson learned.

YES AMANDA, You know this was coming... I don't think I have ever written a review, sux for this to…read morebe my first so here it goes... I recently purchased an iPhone 15 ProMax as a gift & was told in store that I had 30 days to return it... This is what I was told by an AT&T employee... the gift was not needed, as a phone had already been purchased... I went back to the AT&T store and was slowly greeted by the STORE MGR. amanda who said she didn't see me & I snuck in with other customers, anyway, I was told by the store mgr. amanda that the return policy is for 14 days & today was the 16th day & there is nothing she can do because the system will not let her return it, I asked if anything else can be done, is there someone else above her she can call I was told NO but she would make a note of it. So I left and here I am.... My total APOLOGIES for a bad review if the store manager's hands are really tied because I can understand the system thing... but no one else to call for CUSTOMER SATISFACTION & LOYALTY for a $1500+ bill.... I believe something can be done.... If I'm wrong please accept my SINCEREST APOLOGIES & I will remove this post but I just don't believe NOTHING can be done.

Couldn't recommend this location more! The employee was knowledgeable, friendly and willing to help…read morein anyway. Visit was quick and I couldn't be happier.

Our representative, Kyle, did an amazing job today helping me upgrade to a newer Iphone…read more i highly recommend this store!

The two people that helped me were very nice. That's what makes the whole experience so awful. I…read moretrusted them and everything that they told me never happened. I asked allot of questions before I upgraded my phones. They told me to get the same price as I am paying now I would have to switch my cable out and get there's. I told them I was happy with what I have and they did not bundle security and they don't have security like my Xfinity. They told me to join AARP to get the monthly price down. And I would get a $300 gift card that has never came. So low and behold. I switched out my cable because I was told it would make my monthly note the same as it was before. I never would have, if they didn't tell me that it would be the same. So now my bill is high as a car note. And it was all a lie. I am soooooooo disappointed because as I stated, they were so very nice and believable. I have never had something like this happen to me and I would not wish this on anyone.