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Kennesaw, GA

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AT&T Store

3.0 (2 reviews)
Open • 10:00 am - 8:00 pm

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MarTech - PlayStation 5

MarTech

4.5(17 reviews)
1.6 mi

Big shoutout to Marcus. He is gennuinely the best person if you have any issues with a phone…read more My Samsung S22 ultra was not turning. Firstly, he diagnosed it without any charge. Then he tried re-balling it which took him 3 hours and even after that when it didnt turn on, he tried doing it again for 3 hours without charging a penny. I am so thankful to him for helping. Cant recommend enough! The best place for any repair.

Absolutely terrible experience. I sold them a mint-condition iPhone 16 Plus and ended up with an…read moreiPhone 11 and iPhone 12 Pro Max that were nowhere near the quality I was expecting. Both had what appeared to be non-genuine screens and batteries, and both were noticeably slow and had problems that were not properly explained to me beforehand. I tried to trade the phones back because I was extremely unhappy with what I received. Instead, I was offered an iPhone 14 but was told I would STILL have to add another $50. What made the experience even worse was overhearing employees talking about overcharging customers. After hearing that while already feeling like I had been given phones that were not worth what I traded, it completely destroyed my trust in the business. I came in with a mint-condition iPhone 16 Plus and left feeling like I got seriously ripped off. I would not recommend trading in an expensive phone here without thoroughly checking every device, including the screen, battery, parts history, and performance. I regret doing business here.

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AT&T Store

AT&T Store

2.5(24 reviews)
1.8 mi
•$$$$

Little did I know, my last AT&T review was read by a Yelp friend that worked for the company…read more Before you send me hate email claiming I was "bought off", let me begin by saying, I have never encountered customer service on this level before. I was assigned my own representative that called me daily with tips, updates on my phone and different settings to try. In the end, after every option was exhausted, I upgraded my phone and can now say I have been free from dropped calls for 7 days-which is unheard of in my world! Not only do I have service everywhere I go from the coast of Maine to the mountains of North Carolina but even in my own house that was like the black hole. Thank you AT&T for showing me your customer service isn't a dead end and you actually care for your customers and your products.

Please note. this review is for the location at 3636 Dallas Hwy Suite 302, Marietta, GA 30064…read more Avoid this location. Poor service from the floor to the regional manager. I walked in and stood unacknowledged for 5-7 minutes, despite two associates being present, one of whom wasn't engaged with any customer. I had to approach the available associate myself. She put down her phone and asked, "What do you need," with visible reluctance. I was there to discuss an upgrade after cracking my phone. When I asked the price of each model, she repeatedly quoted the monthly payment instead of the total cost. It took five direct requests to get a straight answer. The visit went downhill from there. She made an error exchanging my SIM card and couldn't fix it. She called another associate who wasn't in-store, then her own store manager, before finally reaching regional manager (RM) as a last resort to cover for her mistake. When I spoke with the RM myself, he was dismissive, condescending, and rude, offering no real accountability for the store's failures or my time. Between the wait, the runaround on pricing, the hours I can't get back, and a regional manager who couldn't be bothered to treat a customer with basic respect, this was the worst service experience I've had. I won't be returning to this location, and I'd think twice before trusting this team with anything.

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AT&T Store - mobilephones - Updated November 2026

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