I needed a phone fast and was able to obtain a smartphone and have it set up in record time. Thank You.

Totally unprofessional not only did I wait outside while the store associate helped people in a car use their phone. Only to wait 5-7 more minutes to get my phone out of the safe. Totally backwards. If the store was full this is definitely a inconvenience to me as a customer who just got off work and was just hoping to grab my phone and go. I really think the associate locked the safe before the store closed. No worries this was my first and LAST TIME AT THIS LOCATION!!!!!!! read more

Pre-existing health conditions have made it difficult to work since Covid, so I've had to depend on my parents. My father was paying my phone bill. To make it easier, he switched to my Verizon account which came with a rebate. 5 months later my father passed. I contacted Verizon to figure out my options and was told that due to the circumstance I could simply return the phone and owe nothing. I returned the phone and there's now a charge of $533 on my account for the rebate. I assumed I'd still owe the money, so I'm not upset about that. I'm upset about the lie and false comfort. Thanks for making a painful situation worse. For the first 2 weeks or so that he had the phone it wasn't activated. I called LITERALLY EVERYDAY and was always told "It's on now"; it wasn't. Had there been an emergency with his children, grandchildren, or my mother, no one could have reached him. He would've missed calls for work, business, and anything else. I had to find time between doctors' visits to take the phone to a physical location. All the guy did was have me dial a number on the phone and follow the steps. That was it. My father didn't have a phone for weeks because no one told me to simply dial the activation number. Verizon did nothing to compensate for any of this. read more

Verizon - Bill increase due to reversed rebate. - Mobile Phones Near Me - Kennesaw, Georgia

Their shit doesn't even work and they act like you're dumb for it not working go to another one

My first visit to this store. Greeted immediately and courteously. Colby handled my phone problem expertly and quickly. I can't say enough about how pleasantly surprised I am. read more

Motherfuckers. I'm here a fuck hour ago, they just tell me to wait more for the manager and they're there talking and laughing, I've had a damn problem with this shitty service for months and I just want them to let me pay for my equipment to retire and they won't let me it's the third time read more

Absolutely terrible service. First time I went I waited a half hour before someone asked me what I needed and I just needed a pickup that was handled in less than 5mins. This recent visit I waited OVER AN HOUR just to drop off my trade in. Kept being told I couldn't even though the website said I could. Then had 2 people serviced before me althought they arrived after me, just so I can be given a box and told to go to UPS to drop it off. Never again with this store. Not sure how they're still open when they consistently give terrible service. read more

Stevie was great and very helpful! I was greeted as soon as I came in and my problem was resolved within 5-10 minutes.

As the owner of the account, I live Florida, but my son goes to school in Georgia. He went to this store for help for his phone & wS unceremoniously turned away because his name was not on the account (but his phone # was)?! He called me asking for help & I asked if my identity could be verified by sending a text to the primary account, but was told that I had to come in personally w/ a valid gov't ID to be. Edified - SINCE WHEN?!?! The Agent was outright HOSTILE & it was obvious he had NO INTENTION of helping us. I have been a. Verizon customer for 20+ years & seem to keep getting the same BAD customer service, no matter the location?! Rest assured, this is THE LADT STRAW & I will be taking my business elsewhere! I wish I could give a lower rating!!! read more

Very helpful. Came in to return an online purchase and the young lady I worked with made it really simplistic, and made me feel good to be a new Verizon customer. 2 minutes later, I was walking out of the door with thanks for coming in and being a Verizon customer. I avoided Verizon since it's wireless inception (I know it was MCI), but with a Verizon device used for work, I've always had great service no matter where I traveled, and I wish I'd made the change sooner... read more

This store would not let us in due to my 4 year old child not having a mask on. Completely asinine on their part. Went to purchase an iPhone 12 Pro Max, 2 gizmo watches for our kids, and a new iPad. Guess we will take our business elsewhere. In response to the comment below... I would suggest you actually read the guidelines if that is truly what you are following. Please see the link and screen shot https://www.who.int/news-room/q-a-detail/q-a-children-and-masks-related-to-covid-19 read more

Verizon - Mobile Phones Near Me - Kennesaw, Georgia

The customer service here is genuinely so poor. When I walked in, the five employees looked at me as if I was not welcome and did not greet me or ask me anything. Even after I asked the gentleman standing up front if he could help me pick up my order, he looked at me and walked off. A different employee finally helped me, but it is very apparent that customer service is not something they stress here. read more

Staff is not friendly. If you have a 3 year old that needs to use the restroom after an hour of waiting, don't worry you can walk to Marshalls or tjmax to use their restroom. Not enough staff working... just expect to wait at least 1-2 hours to get help . hope this helps.... read more

I was in the store on 7/28 purchasing a new phone. The associate that helped me was Stevie and I had a wonderful experience with him. He was knowledgeable, answered every question I had, and I was out the door within an hour with a brand new iPhone. I also want to add that there was a very disgruntled man (who has absolutely no sense of what it takes to run a business in an orderly fashion) who caused a major scene, even yelling curse words with small children in the store, and every associate on the floor handled it with grace and professionalism. I know that not everyone has a positive experience in places like this but mine was so good, I had to share it. Please make an appointment, bring your patience, and don't be a jerk to the people who are trying to provide you with quality service. THANKS STEVIE! I'll be back. read more

Still waiting. I was told there were 2 people in front of me. 45 mins later now there is only one person in front of me. The longest it has ever taken to get service.... read more

Normally i always have the worst experience but this time i went to the Barrett Parkway store and Amilicar helped us out. Best experience of customer service I've had at Verizon and first time I've had a representative go the 2nd mile read more

This Verizon staff made sure that we were comfortable and safe from COVID-19 by following safety guidelines, while still introducing different products and services that best fit our current needs. Great customer service! read more

The Verizon store is the absolute worse, Verizon customer service, I have ever had to endure, in the 15 yrs off doing $ $300.00 per month business with Verizon,and that was with the blonde manager women, they need to re-TRAIN her about customer service, we purchased a new iPhone 11 for our daughter and theY charged our visa twice, she (Manager) said oh it's just a simple glitch in the system!! Simple to you maybe but how about I take $1,000 from your account, force you to do a fraud alert, cancel your card tie up your funds for a week or so, have to wait for a new card to be issued and then tell me it's a simple glitch!! read more

I am currently waiting for someone to help me. I arrived here at 7:00pm and it is 8:07pm. No one is in the store, except for 6 employees. Why, why doesn't anyone help me? I want to buy a phone! I guess this Verizon store thinks buying phones are overrated. This is why Verizon looses customers! #VerizonWireless #wastehistime2k16 read more

Verizon - Waiting for over 30 minutes, yet there is no one here. Wtf Verizon - Mobile Phones Near Me - Kennesaw, Georgia

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I totally have to disagree with Colt C.'s review. Maybe the staff has changed since that review was written, but I was here today. Now let me preface by saying that I am not a Verizon Wireless customer and after the experience my friend had today, I will never be one. So yesterday, she upgrades her phone to the new Blackberry Curve 8530. Today, at work, she realizes that there's a piece of dust under the screen (which according to Google searches is a very common problem). We go to this location after work today, arriving at 4:20pm. We walk in and the guy at the door asks what type of service we need there today. She tells him about the dust and he stands there literally for 5 minutes trying to wipe the dust off of the screen, even after she repeatedly told him that it was UNDER the screen. So, she puts her name on the list for service and we realize that she's 10th in line. Ugh. So, she spots the guy who helped her yesterday and goes to him to ask him if it's a quick fix. He says that she'd have to let service look at it. So as we're loitering around the store, he comes up to her and says he's going to have his manager look at it. So we still are waiting for either the manager or for her to be called into service. After about 45 minutes, she's next in line for service. The guy at the counter, who was a complete moron, again, tries to wipe the dust off the phone. HELLO?! What part of "IT IS UNDER THE SCREEN" did you not understand? So, he takes it over for another technician to survey. Yep, he tries to wipe it off too, until they finally come to the conclusion, GENIUSES, that it's UNDER the screen. So they try to spray air the dust out. FAIL. End result. She gets a new phone. It takes them almost 30 minutes to set this phone up. We leave the store at 6pm. I will NEVER NEVER NEVER have service with Verizon Wireless because of this. I heart Sprint. And yes, I know not ever location has this problem, but it only takes one bad experience for someone to make up their mind and for me this did it. I honestly don't even think they smiled ONCE or said thank you, have a good day, kiss my ass or anything. I wish I could give them a 1/2 star as a review, because they don't even deserve one full star. Customer service at this location SUCKS! read more

Worst service I have ever had in 3 years with Verizon. Let's start off saying that the store was empty and still I had to wait over 25 minutes to be seen (no I am not exaggerating) but okay I waited patiently. So finally this lady comes to speak to me, her name was Stacy or Tracy, I can't quite remember and she asked what I needed so I told her that I wanted to upgrade from my iPhone 6 to the 6S, and she goes "what is wrong with your phone?" I already thought the question was a little inappropriate but okay, so I went ahead and told her that it was time for my upgrade and asked what kind of plans they are offering since all other companies came up with "iPhone Forever" plans or whatever, and she simply says "that's just basically upgrading your phone every year" and didn't even mention the edge program or anything else since Verizon does offer financing plans. So she finally tells me that they don't even have the phone availabe at the store and that I'd just have to wait till next month and says how Apple does this every year and it's just their marketing strategy... Once again, very inappropriate since I'm an Apple client, and I explained how I just needed a bigger phone and she goes "maybe you need a tablet" and I answered I already have one, then she says how "you Apple people are funny" After that I was just done and walked out the store very frustrated. I've never been treated like that, She was extremely unprofessional and made no effort to answer my questions or help me at all. read more

Showed up at 5:45 this evening as a new customer interested in switching to Verizon. A representative met me outside and told me they are changing there hours just for today to 6:00 pm instead of 8:00 pm. And that they couldn't see me due to that. Seems like they just didn't want to work today or get a new customer read more

The Verizon employee at this location that helped me this past Sunday was Avion, and she successfully added my wife to my family plan and setup service on my wife's basic phone. Avion was friendly, understanding, and impressively knowledgeable during the whole process. Her empathy and patience were unmatched by any other customer service experiences I've had in probably the past 10 years. She has inspired me to continue going above and beyond for customers at my job as I have been reminded of how pleasant it is to be assisted by a thoughtful, well-mannered individual. Thank you, Avion! Since this store has changed to the point that I've had 2 positive experiences in a row, I feel compelled to return more often to explore phone/service options. read more

I was very nervous about going to this Verizon location because it had such bad Yelp reviews but I had a great experience. I was acknowledged right away and was helped within minutes. A woman named Unique was my customer service rep and she was terrific. I'll go back! read more

I would like to give a huge thank you to the manager she worked a miracle for me yesterday. I needed immediate help with my moms broken phone. She went beyond the call of duty to make sure we were set up with a new phone. Thank you for your kind understanding Hope Verizon has more employees just like her. read more

I had a very very very bad experience about 3-weeks ago at another Verizon (Smyrna, GA) store. It appeared that Verizon's district manage (Gina) just didn't care. The bottom line now is that the issue has been partially resolved. However, the rep at this different store (Marietta, GA), Hollis Power was very empathetic and demonstrated very good customer service. She was awesome and I appreciated her diligence. While my faith in Verizon's customer service is not fully restored...it was refreshing to interact with a rep of Ms. Power's character. This 3-star rating applies to my experience with her ONLY. read more

Kristina is amazing! Best Verizon experience ever!!!!! So happy! My mom is so happy with her upgraded iPhone! It's great to have someone to clearly explain each step! If I ever have a Verizon need I will be coming to this location. read more

Understaffed. Patrick told me it would take 30 minutes just to look online to see if I had an upgrade. I asked Patrick if he thought they were understaffed, his reply was "uuhhhhhm no This is pretty normal for a Monday afternoon". Dammit Patrick, Did I ask if this was a normal Monday afternoon or did I ask if y'all were understaffed? He proceeded to tell me that I could look online to see if I had an upgrade. Dammit Patrick, do you think that I drove to the Verizon store so that I could figure out my own problems or so that I could let you solve the problems that you get paid to solve? I proceeded to walk out of the store sarcastically saying "Thanks for the help, Patrick" to which I walked out to see that the parking lot had a dead end on one side. Dammit Patrick, do you think that I really want to drive all the way back around the store just so that I can make a U turn on Barrett or do you think it would've been a better idea to have direct access to the road? Dammit Patrick read more

Mike was my service guy. He was very knowledgeable and helped me. The other employees seem very nice as well. I was greeted when I came in and when I left. Very good experience. Will recommend this store! Most competent Verizon store I've been to in a while! Thanks! read more

The employees at this location are EXTREMELY rude and I'm pretty sure they go out of their way to be UNhelpful. Tara's review is a pretty accurate description of some of the experiences I've had there..(and I'm pretty sure the guy that helped them at the door has helped me before, by his description). I've not ever once had a good experience at this location. I drive 20 minutes out of my way to go to the Woodstock location where competence and customer service are actually available. read more

The worst. If you call this store for help, forget about it. You will be on hold with no intention of ever anyone helping you. If you go in to get help in the store staff are rude and treat you like an idiot. The only time they are remotely helpful is when they are getting some kind of commission. I will never go to this Verizon location for anything ever again. Avion was especially rude. read more

Worst store ever. Takes forever and you would think that with everyone always waiting they would put out some more seats. Every time I go in it's always at least a 25 minute wait. That's what they tell you and it turns out to be 40 to 45 minutes. read more

Bought my Samsung Galaxy Note 4 here 4 months ago. I waited for almost 2 hours before I was helped. The representative said she can sync my contacts from my old phone to the one I'm purchasing through Google. She said she synchronized it and it failed. I lost all my contacts! read more

Very rude employees !!!!! Not very helpful, they act like you're bothering them.

Was told they cannot change my Verizon plan at this Verizon store. I was told I would have to go the store where my original contract was signed. Horrible customer service lying to a customer just because the sales team is lazy. read more

Was originally really happy with the service the first time I visited this store. Terrance (sp?) was a good guy, and while he might have talked me into a more expensive phone, the service and expertise was exceptional. I spend a lot of money with Verizon as mobile is part of my business. So, when I got attitude and poor service a couple weeks ago when returning ONE of six phones, because I didn't like it, I decided it'd be wise to update my review. I had to open a new line for my elderly mother since we were adding a line and could only have five on our plan. We specifically asked if Verizon-to-Verizon minutes would be unlimited and we were assured it would be. After my mother and I talked that night (teaching her how to use her iPad), I received notice of 300 minutes of overage! When returning aforementioned phone the next day, she refused to drop the charges, even after admitting she could have switched that feature on for free. $85! Seriously. She also then proceeded to give us a lecture for returning a phone...nevermind the fact that I the right to for 14 days under THEIR contract rules. If I can't get someone to drop these frivolous charges by the next billing cycle, you're looking at a former Verizon customer - all because of this store. Beware. I will never set foot in that store again, myself. read more

I had the worst experience last night at this store. The representative I had was unpleasant and had an unpleasant odor. EJ was my rep but the guy helping a lady beside me was more helpful than EJ. Things went left after my rep disappeared into the stock room for 22 minutes. Then reappeared with the iPhone X, iPad and an Apple watch. I only wanted the X iphone. Finally he transferred my contacts over, then told me to download the apps when I get home because it would take several hours for my apps to download due to the internet service at the Verizon store being shared with customers at Olive Garden (he was and idiot). I knew he was full of it so I asked if I could wait for everything to download. This took about 30 minutes. This coward ran in the back to tell his supervisor that my daughter had her four pound Yorkie in the store, so the asked her to leave.Thanks to a young lady who was trying to sell me a Canary camera came out and finished the process. They left my old iPhone 7 on the counter, I had to find someone to make sure the my old phone was wiped clean and my trade in would be processed. This was a nightmare. Unless you want to be pressured into devices and accessories you don't need, stay away from the Barrett Parkway Corporate store, these people sucked!!!! Customer service was ZERO!! read more

If I could give this store 0 stars I absolutely would. I went into this location to purchase and iphone6 and was helped by an associate. The associate was nice and helpful and he proceeded to help me purchase the phone. He had successfully completed the transaction of trading in my iphone 5s and then he was ringing up my iphone 6. He then made a phone call to his "boss" for a code needed to enter into the computer to complete the transaction when the "boss" told him to not sell me the phone. So the associate got off the phone and told me that he could not sell me the iphone6 because I had to purchase the phone directly from Apple if I wanted to buy the phone outright, which is a complete LIE!!! My guess is that they are holding phones and selling them at a steeper price for people willing to do that. Whatever happened to the days of good customer service? I have never experienced anything so stupid and corrupt at a cell phone store. DO NOT SHOP HERE!!! read more