staff is EXTREMELY rude. Overall, I have had nothing but horrible experiences at Verizon. I don't…read moreunderstand how they are still in businesss when they never do anything to help.

I was very disappointed with my last visit here. I had trouble getting my phone out of SOS mode…read more The workers who worked at the store did not seem concerned about my problem. They worked on my phone for about five minutes. In the past, they would've called for the manager to help out. I guess the store doesn't care about customers anymore. I was told to take it to an Apple Store. Which took care of the problem within 15 minutes. This Verizon store has lost a customer for good. M

I went to buy a phone and the guy was extremely obnoxious. He tried to work with new customers…read moreinstead of completing my sale. My money was billed 2x and he waited 30 min to refund my card

Staff needs more training. I called for something simple and the guy who answered almost pissed…read morehimself trying to come up with something so he got aggressive and then hung up on me.

Very... VERY disappointed in this location right from the start. I wanted to take my wife up to…read moretake a browse at the latest model phones from Verizon. She had no idea what I was up too so I had the element of surprise on me. However, I pulled up at 7:45... knowing that the store closed at 8. I had just wanted to run her in and have her get a feel for the new phones because its time for her to upgrade. We walked up to the store, as I saw her eyes get all excited with her knowing that she was going to be playing with some new electronics very soon... Only to find out... The store had locked their doors... and had closed early. I'm sorry if there is one thing that can really upset me, is the laziness of people that don't respect other peoples time. I wanted to look around, and possibly purchase a phone tonight.... but for what, an extra 15 minutes the store employees couldn't stick around? And I know they were there because as I had knocked on the door... I saw movement back by the counter Horribly unprofessional, and to me, I will be following up with a call to this store to talk to the store manager. After all the money I have spent on cell phones and bills? I don't care if I'm a measly customer... I deserve some respect.

Great location, the staff is so helpful. This verizon store…read moreand staff goes out of its way to help guests. Very very satisfied! 20 year verizon customer!

Good store great staff. Wouldn't choose another AT&T store to go to. Keep up the good work!read more

I will never go to this store again. I was kicked out by the manager because I asked him to fix a…read moreproblem on my account that was made by the store and not me I have been try to get an upgrade since November 2021. They ordered a phone that I did not request. As a result they took it back and I never left the store without the phone. The problem is they did not take it off my account. To this day my account is reflecting that I have had an upgrade. The manager Mr Ouli was yelling at me disrespectful and very nonprofessional. I'm a senior only trying to upgrade my phone Please help

I've been to this location multiple times with issues with an older generation iPhone. This time I…read moreknew it was time to upgrade but the woman working there with the glasses and septum ring 9/10 is not gonna be able to do anything to help you. She hardly looked at my phone and said she couldn't help me reset it or anything. Honestly she probably couldn't but I've been giving this nonchalant answer from her multiple times and it's left a bad taste in my mouth. I was directed to another T-Mobile location by her which is probably the only decent thing she's ever been able to provide for me. Will not be coming back to this location. Definitely going to drive out of my way to the 16 mile and Dequindre location.

There seems to be an abundance of cell phone stores popping up lately in this general area. Sprint…read moreis on the corner of 12 and Dequindre, T-mobile and Verizon are practically in the same plaza, and At&T is across the street from Verizon. But since I have T-mobile, I don't care about those other stores. Came in today needing to have my 4g fixed on my unlocked Verizon Phone. I guess it's a problem when you have T-mobile and you use a verizon phone. Anyways the girl there was more than happy to help, and it only took her a few minutes at best to get the problem straightened out. I also went here a few months ago to get my a new sim car, and they were very helpful and even offered some employee discounts for me (the employee there may have pulled a few strings). Thanks T-mobile, I swear today if you weren't going to fix my phone I would have switched to Verizon. Kudos!

Don't even even think of coming here for a phone repair! My daughter paid $190.80 to have her…read moreglass replaced on both sides of her phone. She took it home and the phone was overheating and the screen was very dark. We went back the next day, and this guy refused any type of replacement screen or a refund. He claimed that that she needed a more expensive screen for an iPhone, but apparently they did not have it or I'm sure he would've been happy to charge her even more. Now we are disputing the charge with the bank... even his phone cases look like they're from SHEIN or Temu! ;(. She left a negative review and he responded saying that he has no record of her doing business there...what a liar! Here's her receipt that I've attached.

i went there for a phone screen repair and they put on a lcd screen that is not compatible for…read moreiphone 15 and my phone was discolored and was overheating and the battery was draining so fast they did not disclose this or ask my to sign anything i came back to get a refund and they refused and said all business scam and lie do not come here this guy is a scammer

Dude added device protection plans to 2 lines i added in store without mentioning it at all and…read morewithout even asking. had to go home and call to realize and have it removed. ridiculous. and these people always distracted with the extra large TV and talking and making jokes while I'm trying to be in and out of this place. Wasted too much time and was forced to go into a store because phone customer service couldn't complete my order.

I got 3 phones in February from this store, my card says Cameron Herring on it store 7710, so…read moreapparently that's who helped me. He offered me everything to rack up my bill but of course didn't put insurance on my phones. I thought it was automatically added to my bill but I'm sure they do this on purpose. Now that I need help with my phone, I call T Mobile and they tell me to go to a 3rd party to get it fixed. He sure was quick to take my $900 payment down and I pay my monthly bill but they can't help me when something goes wrong with my phone.

I had very difficult situation and I was able to resolve it thanks to Noura and Tanjuma really…read moregreat experience best service ever!!

Worked with a lady name Karyn she was very rude and snappy. She seemed bothered with any questions…read more We went in for information on internet services to switch over along with looking for upgrades on our cell phones. She was so unhelpful. If we would ask a question she would start talking over us to where she made it clear she was not even trying to listen to us. It got the point another lady came over and answered a question for us as she had been observing what was going on. It got to the point that we were so frustrated that we just left. No answers no help. Hopefully we can have a better experience next or we will be looking for a new carrier. (Been with sprint t mobile for over 25 years)

This place used to be good. I have 2 lines. I cancelled 1 2 months ago and they reactivated it and…read morekept charging me the 80$. My plan was clearly 50! Save your money because there people are shady Sam is a liar and don't go here! His partner on a Sunday said he canceled my one line!

I took my IPhone into this store for a broken screen. They replaced the screen while I waited. It's…read morejust like new again. Super fast quality service. So happy!