I just paid a visit to the T Mobile store on Baldwin rd in AH. I have been here before and I swore…read moreI would never go back. I must say today I was pleasantly surprised. Chris and Isaiah were great. If you need something from T Mobile go see these guys. Thanks guys.

Let me start off by saying that I have never enjoyed the process of purchasing a cell phone. Until…read morerecently I had Verizon as a provider and was rarely satisfied with their rates and customer service. After a ton of research, I decided to give T-Mobile a try . After reading many location reviews, I decided to visit this convenient Great Lakes Crossing location while shopping. Overall I was incredibly pleased with the store and staff. I was never pressured into buying unnecessary accessories or felt like I was being "up sold." Rita patiently described all of my options and helped me make a decision on which phone, plan etc. was best fit for my needs. I highly recommend this store and staff!!!

Tee and staff were extremely helpful. This location is under new ownership, so expect better…read morecustomer service than in the past. Tee did great at explaining all of our options. Highly recommend this T-Mobile location.

Tyler sold me a new ipad 9th gen a week ago. He made it super simple. He said for only $20 a month…read more for the data plan, its an ipad on us. I would not pay for the device each month. I saw my bill recently and yep, I am paying $6.67 a month for the device. Thanks Tyler for not disclosing all the details. Now I am in a 24mo contract and this puts me outside my budget. Yep, it may only be $6.67, but we are all trying to keep our expenses as low as possible. So now my bill is $26.67, which is not what I signed up for. Oh and by the way, no paperwork or receipt for the purchase. Guess we are now going paperless and so customers have no proof of purchase. Not even an email confirmation. Nice! Thanks, Tmobile. You make me miss Sprint every single day. With reading other reviews, seems this location is full of deceit. I won't go back.

Everyone leave them!!! I went in for a new phone they kept my…read moreOld phone that had charges and keep Charging me for it as well as new phone!!! I will be leaving them. I left their internet service years back for no service for a week with no explanation and only a slight credit. Now this. Been with them over 20 years for phone but will be paying off phones and moving asap!!!

I purchased a phone here in the spring and the guy talked me into buying a lifetime screensaver…read morewhich he said was so easy! Anytime I had a little crack just come in and they give me a new one. Well, the time has come. I have a crack and guess what???? They don't have any screensavers and they are not sure when they're going to get any. Total rip off!!! I've lost confidence in AT&T if this is a kind of establishment that represents your policies Talk about bait and switch!!!

Brought my iPhone there because it was completely locked; I couldn't even shut my phone off. Danny,…read morethe owner fixed it within a minute. Oh and I had a cracked screen saver and he said we replace these for free. What an awesome guy and business and in our backyard. Passing this on to anyone who would rather deal with the small business guys rather than the big name ones.....it was a real pleasure and any more problems with my phone I will go back! Thank you Danny!

Fast and easy. Great guy too. Thanks for fixing my son's iPad. You know how a broken iPad will land…read moreat home with a 12 year old.

Dear Verizon Management,…read more I am writing to formally report a very disappointing and poorly handled experience at the following Verizon store: On Monday. 12-29-25 11:30am Verizon Store 3920 Baldwin Rd Auburn Hills, MI 48326 Phone: +1 (248) 253-1799 When I arrived, I was initially assisted by Jeremy, who was extremely kind, professional, and helpful. Shortly after, the store manager asked Jeremy to leave the store to assist at another location. No manager introduced themselves to me prior to this, and no effort was made to ensure my issue was resolved or properly transitioned to another employee before Jeremy was asked to leave. When I later spoke directly with the manager about being ignored for an extended period of time, the manager stated, "Oh, the guy who just left was the one you should have talked to." This response was extremely frustrating, as Jeremy had already been instructed to leave. As a manager, it would have been appropriate to acknowledge me, explain that Jeremy needed to leave, and either allow him to complete my service or ensure another employee was clearly assigned to assist me. My issue may have been resolved quickly had this been handled properly. After Jeremy left, I waited over 30 minutes without anyone checking in on me, despite the fact that I was actively on the phone with Verizon customer support troubleshooting my issue. During this time, three male employees remained in the back break room, which was noticeable due to both conversation and food smells. After 45 minutes of being ignored, I stopped another employee and explained the situation. That employee asked the manager if someone could at least come out to speak with me or provide concierge-style assistance. The manager explicitly said no. At no point did anyone look up my account, review my issue, or offer any form of customer service follow-up. I was completely ignored. While Jeremy demonstrated excellent customer service, the management handling of this situation was unacceptable and demonstrated a serious lack of professionalism and accountability. I hope Verizon will take this complaint seriously and address the management practices at this location so that other customers do not experience similar treatment. Sincerely, Frustrated

Well it is apparent how this store is at two and a half stars…read more I have been with Verizon a long time, and have never had such a bad experience starting with customer service on the phone, that transferred to a another letdown at the store level. The attempt to transfer a phone from t mobile onto my account and to add a line seemed like a process of getting a bill passed in congress. After a hour conversation on Friday with a phone representative, my friend was told to go to this specific location to obtain a sim card. This was said after I checked boxes, signed forms, submitted forms via text. My friend hit the ground running and went to this location. Only to be told the opposite by phil the manager that the sim card is always sent out. He couldn't help her. Said he didn't have info for another line. Asked if I received a email. So back to the phone I go. Another hour with this phone representative who indicated the rep on Friday did not set up the line but just sent out a sim card. After more signed forms, the rep talking to the port department was confident all was good to go. Friend attempts again, and was told by Phil that it could be 2 hours to update, and request was still processing. Remember my friend was told to drive to this location. On to call number 3. It was at that point that I was not going to leave that conversation with the rep until the rep called the store to sort this out. Well the rep tried calling and no one at the store picked up. It was at the time that I was calling my friend to put Phil on the line with the customer rep that Phil had a revelation and could finally help her. This was a total breakdown with communication for all Verizon entities involved. The most hilarious part of this story is, is that my friend had horrible customer service at t mobile for awhile and wanted to make the switch. I told her that Verizon is so much better. Yeah, I ate those words today. Verizon do better.

Had an appointment at 11:00AM, looking to switch over from Verizon onto fiancée's plan. Got there…read moreat 10:55. Had 2 people being helped and two waiting ahead of us. FYI they opened at 10am. To be backed up in one hour of business is inexcusable. But it happens so I asked the guy at 11:15 how long is the wait going to be? He said it can take anywhere from 5 mins to 1 hour. I asked if he had a estimate of how long? He gave me the same answer. So basically he doesn't know. Not willing to wait possibly an hour for an appointment so we left. Now I remember why I left T-Mobile in the first place. Go to Verizon, it's across the street. Customer service is much better there. They'll text you when it's your turn and give you approximate wait times.

From the owner: Visit the T-Mobile store in Auburn Hills and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 3917 Baldwin Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.