I just paid a visit to the T Mobile store on Baldwin rd in AH. I have been here before and I swore…read moreI would never go back. I must say today I was pleasantly surprised. Chris and Isaiah were great. If you need something from T Mobile go see these guys. Thanks guys.

Let me start off by saying that I have never enjoyed the process of purchasing a cell phone. Until…read morerecently I had Verizon as a provider and was rarely satisfied with their rates and customer service. After a ton of research, I decided to give T-Mobile a try . After reading many location reviews, I decided to visit this convenient Great Lakes Crossing location while shopping. Overall I was incredibly pleased with the store and staff. I was never pressured into buying unnecessary accessories or felt like I was being "up sold." Rita patiently described all of my options and helped me make a decision on which phone, plan etc. was best fit for my needs. I highly recommend this store and staff!!!

So I went to auburn hills mobile express to have a screen replaced. Told me an hour and would cost…read more$100. When I come back they broke the screen even more and disconnected and broke the connection for the power button. They returned it worse than when I left it. Terrible service

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I would like to compliment store employee, Jeremy, for his expertise in helping me with returning a…read moreproduct that I had not used, but was still responsible for getting the product back by a certain deadline, which I was well within the time limit. However, the process for returning it was extremely confusing and connecting to a "real person" was frustrating. Jeremy, was methodical in helping me with the process and truly took his time in making sure that each step was done properly. I certainly appreciated Jeremy's tenacity in working through the return process to get me my finalized return receipt. Job well done, Jeremy!

Dear Verizon Management,…read more I am writing to formally report a very disappointing and poorly handled experience at the following Verizon store: On Monday. 12-29-25 11:30am Verizon Store 3920 Baldwin Rd Auburn Hills, MI 48326 Phone: +1 (248) 253-1799 When I arrived, I was initially assisted by Jeremy, who was extremely kind, professional, and helpful. Shortly after, the store manager asked Jeremy to leave the store to assist at another location. No manager introduced themselves to me prior to this, and no effort was made to ensure my issue was resolved or properly transitioned to another employee before Jeremy was asked to leave. When I later spoke directly with the manager about being ignored for an extended period of time, the manager stated, "Oh, the guy who just left was the one you should have talked to." This response was extremely frustrating, as Jeremy had already been instructed to leave. As a manager, it would have been appropriate to acknowledge me, explain that Jeremy needed to leave, and either allow him to complete my service or ensure another employee was clearly assigned to assist me. My issue may have been resolved quickly had this been handled properly. After Jeremy left, I waited over 30 minutes without anyone checking in on me, despite the fact that I was actively on the phone with Verizon customer support troubleshooting my issue. During this time, three male employees remained in the back break room, which was noticeable due to both conversation and food smells. After 45 minutes of being ignored, I stopped another employee and explained the situation. That employee asked the manager if someone could at least come out to speak with me or provide concierge-style assistance. The manager explicitly said no. At no point did anyone look up my account, review my issue, or offer any form of customer service follow-up. I was completely ignored. While Jeremy demonstrated excellent customer service, the management handling of this situation was unacceptable and demonstrated a serious lack of professionalism and accountability. I hope Verizon will take this complaint seriously and address the management practices at this location so that other customers do not experience similar treatment. Sincerely, Frustrated

This is for the phone clinic inside the Meijer on Brown road. Andre and Devon were both very nice…read moreand helpful. Got my screen replaced and a receipt reprinted with no problems. I'm satisfied with the service I received.

First time customer, my fiance brought her phone to be fixed. They attempted to replace the battery…read moreand the screen, neither worked and we did not get to keep either part. The process took one hour and we were charged 50 dollars. I called and I admit, I was pretty upset and not the kindest. I explained that I didn't think it was fair to be charged fifty dollars for one hour of work without any kind of fix or even getting to keep the battery. I asked if there was someone else I could speak with and the gentleman said that he was the only person. We were offered no other option than paying 200 dollars for a new motherboard.

I cannot say enough about Sky who worked with me today! I had transferred out of MetroPCS to…read moreanother carrier, ONLY because of coverage area. I have always loved Metro. Anyway, Sky LITERALLY spent close to 3 hours with me. He even got on the phone with my new carrier to try to resolve the issues. This young man deserves high praise, and I am in hopes that his superiors see this review. He is amazing, and, I only wish that I could have stayed with Metro, in order to be able to have his support. Thank you, thank you, thank you!!!!! Nikki Main....

UNDER NEW MANAGEMENT. The new guys in their are great! Check them out for cell phone repairs and…read morecases for the latest phones

My IPad was locked and I couldn't open it. After trying several online suggestions, I went to…read moreCracked Electronic Repair. It took the gentleman less than five minutes to unlock my IPad, and he did not charge me. It was a happy ending to a frustrating experience. Great job. Great service. Thank you!

Very fast, good advice on repair. Simple drop off and pick up same day or just sit and wait. Got…read morenew front glass on iPhone XR.

I cannot recommend this store at all. We went to the store to attempt to get service with a…read moreproblem with our account which was created by AT&T. The staff was extremely rude and ultimately told me that because I was a lawyer they would not deal with me concerning my personal account and my only recourse was to deal with their legal department. If you are close enough, use the Oxford store. Their staff is excellent and very helpful.

I drive 40 mins to this AT&T location because I always get great customer service here. There is…read morealmost always a wait, they get busy due to the location but the employees are always helpful and knowledgeable. I recently made the mistake of visiting a different location for something quick due to it being close to home, I left there without what I needed and drove here the next day. I was in and out in 10 mins with what I needed.