If I could give fewer stars than one star, I would. Useless and unhelpful staff. My iPhone died,…read moreand when I went to them they told me there was nothing they could do, and I'd need to go to the Apple store in Indianapolis to get a new phone. I could have gotten more help from my 95 year old grandfather. I called AT&T customer service, who processed the claim with Apple FOR ME (which makes sense since I pay AT&T installments for the phone), and they are having a new phone sent within 1-2 business days. Why couldn't the staff at the store have done this for me? The national customer service was very helpful, but this particular store was not helpful at all. As much as we are dependent on phones these days, a better customer service experience would have been very much appreciated. If you need help with your phone, do not use this store location!

Very poor customer service. Steve was to checkon something for me and get right back with me. Over…read more40 minutes later, I call back and December answers the phone. By this point I'm boiling, and forget his name when i ask ro speak with him. She wants to know if she can help me (poor experience with her already). I tell her no. She proceeds to tell me he is with a customer. I explain he was to have called me back. I am told well hard to do when he is with a customer. Hang up on them. Call Mall store. Brian, who I like, answers. I explain to him what happened. December and Steve have poor customer service skills. Will now stick with corporate store. Never stepped foot in cellular sales thanks to caleb until my phone issue. Blew that

Friendly staff. Always helpful. Enjoyable conversation and experience every time. Not to mention…read morefast really fast

This verizon store is the best by far in Lafayette. Don't waste your time going to the corporate…read moreVerizon stores. This affiliate store is ran on commission and employees are highly personable so they do their jobs and do them well. Unlike other Verizon stores in lafayette, you'll be greeted warmly at the door as you walk in instead of being scowled upon and brushed off by corparate employees. Verizon provides the best service in Lafayette so don't let the bad local customer service(at corporate stores) keep you from getting the plan and devices you want.

Third world cell phone service. Calls drop all the time inside the city limits! I can't wait to…read moreget out of contract and will be happy to pay a few more dollars for a phone service that works.

I saw the commercial like everybody else. And I decided to go Check them out. When I get there kyle…read moreand dennis helped me with exceptional customer service. I looked over their plans and found out that I can get 3 phones instead of 2 with my tablet that. I currently have a verizon on t mobile for seventy five percent of what I pay verizon. I also got 2 sync devices and home internet for $180.00 a month. I got more and still saved 45 dollars off my verizon and xfinity bills. Check the out. Kyler or Dennis will help you I guarantee

If I could give this business a ZERO I would! If you find yourself anywhere near this business, or…read moreare even thinking of entering this business , RUN, not walk, immediately in the opposite direction, The owner of this store knowingly sold my son a stolen (verified by Verizon) iPhone 5s for $100. When my son tried to use the phone, it was locked and could only be unlocked by a totally unknown owner so the phone was worthless. When my son tried to return the phone, the owner refused to take the phone back or to return my son's $100. We tried to work with the owner to explain the problem, but that only resulted in us being asked to leave the store. We refuse to be intimidated by this scam and filed a claim in Small Claims Court against this shop and the con-woman owner. I would suggest that you never do any business with this woman unless you are fond of potentially stolen merchandise that may or may not work, and you wish to never see your money again. It's similar to the old roach hotel ad, once your money enter her store and ends up in her hands, it will never come out again! BEWARE, YOU'VE BEEN FOR-WARNED!.

Let me set the scene: You walk into Deal Zone, expecting something akin to Gamestop. You're excited…read morebecause you've found gems at a store similar and you're always up for something new. You gently place your hand on the bar and open the door. At first, it doesn't seem so bad until your eyes adjust. You're met with this messy, unorganized heap of games and movies as far as the eye can see. It's dingy and dark, almost as if it's evening time. All of the aisles are small and there's things scattered below the shelves on the floor, probably things she's bought and couldn't find room for. You take a deep breathe and you smell dust, and recoil a little bit. You don't want to look like a weirdo, so you venture farther into this dungeon-like facility and you start looking, everything feels like it has years of grime and dirt on it. Everything you like is overpriced and you can feel the eyes of the woman behind the counter boring into your very soul. But soon you found something neat! A guide to the game series you love dearly and have been collecting for years! Yes! But the cover is torn off, and a little voice in the back of your head tells you that GameStop rips the covers off of these when they throw them away - so you know she has to be dumpster diving for some of this stuff. Gross, but you feel the excitement bubble up into your chest. You turn the item around to see the price, and it has none. You aren't deterred though, as you grab it and head to the counter. You greet the owner, who gives off this weird vibe, but you smile and say, "Hi! How much is this?" She hesitates, but takes it anyway. She's silent for a few moments, running her fingers across the back and turning it to look at every square inch of it. The silence is poignant, you wonder if she's okay. Until she looks up and says, "How about ten dollars?" You can feel your face fall as you realise, it isn't worth ten dollars. You offer her five, because it's obviously very old as the game had came out ten years earlier, and the cover isn't even on it. "No, ten." She says. You feel defeated as you ask for it back, so you can put it back where you found it. You aren't a monster, after all. The walk back is disappointing as you gross really old bloatware for the wii she's priced triple than what their worth, and foreign workout and children's movies. You place it back where it belongs. You leave feeling defeated, nearly decimating your pinky toe on the several hundred things scattered across the floor and wondering how on God's green earth she stays open.

After a HORRIBLE experience here yesterday, we went to Sprint to check out what they had to offer…read more 5 new high-end phones and unlimited data (only got 8 GB from Verizon for a family of 8), we now will be paying over $120/month less before the phones are paid off then the savings will be over $240/month after. What a terrible way to run a business.

I am planning to switch to Verizon and since I live close to them I stopped by this store 2 times…read more First, 2 days ago on Saturday and the representative was so unwilling to help and act like he just don't feel like answering questions. So I thought maybe because it's Saturday and three busy. Few minutes ago again I stopped by and he acted exactly in the same way. I recommend you to go to another store.

If I could give zero stars I would traded my old watch in and upgraded the guy took my watch but…read morenever turned in the watch or paper I signed for the trade in he put my paperwork in the bag said it was all there did not know I needed to check or that I was dealing with thieves since this is a 3 rd party store Verizon made it right and is investigating this store who knows how many they've pulled this with I waited 3 months for a bill credit I was never gonna get

We had switched over to AT&T from Verizon and had no service at out home. It was a mess! We were…read morefinally able to return the AT&T phones and get the account number from them after 7 days of my husband not having a phone! I had my old phone due to the great service of Logan at Verizon! He held 2 phones overnight for us and gave ported our numbers back to Verizon the next morning! Excellent service!

I came at 5:07 pm and there is a sign on the door that says at lunch be back at 5:30 pm. Store…read morecloses at 7 pm. dude is sitting inside on his laptop.

I've been with AT&T a long time and have visited this store many times, I guess I just have never…read morechecked in here. We went to upgrade our old iPhones. We had an appointment and got waited on right away. The staff person was really nice and in fact talked us out of getting new phones! He said Apple was about to announce new phones in a couple of weeks, which usually meant some kind of pricing deals, so he suggested that we wait if our old phones were still working reasonably well. We thanked him and left. That is great service! A word of warning, it's hard to get to the place because of the road barriers. You cannot turn left off of Sagamore. You have to turn onto Teal and turn right, and come around the back of the mattress store.

I can not say enough good things about this store! I live in…read morea different state but my Mom is on my Verizon plan and lives in Lafayette. She is a spry 80+ years old. Any time she has an issue with her Apple phone she simply walks in and they show her what she needs to know, or simply fixes whatever she "accidentally clicked". These employees are SO nice and they never rush or talk down to her. It's hard to find customer service like this. Whoever is managing this store, kudos to you and your team! Keep up the good work!!

Honestly, I am so lost on how this is even a corporate store. I can't understand how a corporate…read morestore can make such big mistakes and hold zero accountability their employee process. Something that I didn't even approve that ended up costing me $400 for a one month phone bill I went in to speak to the manager (short blonde lady) about it And she basically said she couldn't do anything for me and I was out the money because It had already been taken out of my account. All because her employee made a mistake by starting a process for a trade-in device that was literally stolen and I didn't even have. there's got to be some sort of fine print of not having the customer being held accountable for your own workers mistake because he processed something I didn't approve. I ended up getting a credit on a month and half of a bill, then backdated that credit in one month a $400 phone payment came out. Again, because their employee tried to start a trade in on a device I don't even have. The West Lafayette, location and employees are 10 times more customer oriented and helpful.