If I could give fewer stars than one star, I would. Useless and unhelpful staff. My iPhone died,…read moreand when I went to them they told me there was nothing they could do, and I'd need to go to the Apple store in Indianapolis to get a new phone. I could have gotten more help from my 95 year old grandfather. I called AT&T customer service, who processed the claim with Apple FOR ME (which makes sense since I pay AT&T installments for the phone), and they are having a new phone sent within 1-2 business days. Why couldn't the staff at the store have done this for me? The national customer service was very helpful, but this particular store was not helpful at all. As much as we are dependent on phones these days, a better customer service experience would have been very much appreciated. If you need help with your phone, do not use this store location!

Very poor customer service. Steve was to checkon something for me and get right back with me. Over…read more40 minutes later, I call back and December answers the phone. By this point I'm boiling, and forget his name when i ask ro speak with him. She wants to know if she can help me (poor experience with her already). I tell her no. She proceeds to tell me he is with a customer. I explain he was to have called me back. I am told well hard to do when he is with a customer. Hang up on them. Call Mall store. Brian, who I like, answers. I explain to him what happened. December and Steve have poor customer service skills. Will now stick with corporate store. Never stepped foot in cellular sales thanks to caleb until my phone issue. Blew that

I came inside here only once. I am a sucker for closed hour luck which is why I took a photo of the…read moreclear glass door of hours. I even refer back to my own photos often for hours at places. It's clean and tidy inside. I just needed a case for my new Iphone6s since Lifeproof (my favorite cell case brand) was not yet done making and releasing their 6S cases (when Apple mailed the pre-ordered phones) and on their website said the iPhone6 cases are NOT exactly compatible with the 6S and there are some changes. I trusted the brand and got myself an otter box until I could get myself a Lifeproof case ordered and delivered. The stock at this Verizon of cell cases was plenty of what I needed as well as color variety and two choices of pink were even available. The staff were friendly and helpful. However, besides professionalism, kindness, and having the inventory and some selection for what I exactly needed/wanted, I don't have much to say besides it was a smooth and comfortable rapid visit of exactly what I needed. I would return. I also do feel this branch and staff could help with in-person phone needs, that Verizon offers on-site. I would trust them to handle basic needs of my cellular account and cellular needs through this provider. I also have been with Verizon as my wireless provider for years and have for the most part been very satisfied. Maybe short and sweet is all it takes to make a valued impression to a customer. I'd go back if I need anything at all. I also would recommend Verizon customers here for cell or cell accessory needs. It beats waiting for the online one to ship if you can purchase today. They met my needs politely and no hiccups along the rapid way. My parents were visiting and waiting in the car so I appreciate the professionalism and bringing me to what I needed when greeted at the door. Closure was good customer service asking anything else today I needed from Verizon, I said no and thank you so much for your help. The sales guy didn't try to hold me to some commission sales pitch, but set me free. Well done, sir! 4 stars because it's just a Verizon store (hey, not every review can be a hidden gem finding), but customer service was excellent and interior design was clean and orderly for shoppers like me that day. Thank you Verizon!

Friendly staff. Always helpful. Enjoyable conversation and experience every time. Not to mention…read morefast really fast

New staff, at this location. They were more than helpful with helping switch phone providers and…read moregetting us new phones. Everyone was super helpful and friendly.

Third world cell phone service. Calls drop all the time inside the city limits! I can't wait to…read moreget out of contract and will be happy to pay a few more dollars for a phone service that works.

I brought in a brand new Super NES edition ds. Valued $250 new. I asked for $200 and she hit me…read moreback with $150. I ended up settling on the $150 to have straight cash, but wish I could've gotten a little more for such a collectible item. I loved the assortment and variety, but it is a little bit on the pricey side. There's a little bit of everything in the shop, and chances are, if you can think of it, there's a possibility it's there. Definitely one of my favorite video game shops based on variety. Lots of older and newer consoles, headsets (new and used), controllers (new and used), cameras, iPhone/android phones (lots of older models), and tons of video games, cd's, records, posters, and accessories for video games from throughout the years. The shop is a bit cluttered, but that adds to the charm. I've found over the years that the cluttered shops tend to have more of what you need, more of what you don't need, and things you didn't know existed. I thoroughly enjoyed looking through everything in the shop, as I am a bit of a "collector" of everything. Now on to the part of the Owner.. Reading the reviews ahead of time, I was scared to be met by a middle aged women with the personality of the Wicked Stepmother from Cinderella. When my girlfriend and I walked in, we were met with a "hello! How are you?" by the shop owner, who, after asking, is named Fran. Just like all pawn shops, she buys low and sells high, and I gotta respect the hustle. We had a chat for a while, and I ended up purchasing a Switch Lite from her. Overall, I really enjoyed my experience with the shop and it's owner. Fran is truly a nice lady if you're friendly and respectable towards her. I plan on making a trip to this shop every time I'm in the Lafayette area! My review breakdown: I gave her and her shop 4 stars. I enjoyed the shop and the "clutter" (treasure, in my opinion) and I enjoyed getting past the negative reviews on Fran and her shop. Will be back!

If I could give this business a ZERO I would! If you find yourself anywhere near this business, or…read moreare even thinking of entering this business , RUN, not walk, immediately in the opposite direction, The owner of this store knowingly sold my son a stolen (verified by Verizon) iPhone 5s for $100. When my son tried to use the phone, it was locked and could only be unlocked by a totally unknown owner so the phone was worthless. When my son tried to return the phone, the owner refused to take the phone back or to return my son's $100. We tried to work with the owner to explain the problem, but that only resulted in us being asked to leave the store. We refuse to be intimidated by this scam and filed a claim in Small Claims Court against this shop and the con-woman owner. I would suggest that you never do any business with this woman unless you are fond of potentially stolen merchandise that may or may not work, and you wish to never see your money again. It's similar to the old roach hotel ad, once your money enter her store and ends up in her hands, it will never come out again! BEWARE, YOU'VE BEEN FOR-WARNED!.

Hi everyone pls paitention with the version store, do not use the version, the servers suck., They…read moreare big liars, When you're coming to update or get a new service provider, they're great, but when you have a problem and need help, they will tell you to call customer service. At the same time, when you need to call customer service, if you want to talk about a new contract or an update, they will give you a person who can speak English. If you're trying to talk about your bill or services they let you wait for a long time, and after that, they give you someone who can't even speak English, Does anyone need to check your bill around. Or you need to read before you contract or update your service. Nowadays you have to sign on paper you sign with a little iPad, You can't even read, And they just tell you to sign, I have been with Version for 18 years. I got out of them and was very disappointed, I'm very mad. When I ask the store they can't fix it. Cuz out of their control., Trust me. The first time I wrote reviewed. I don't like to complain, But I just let everyone know just be careful with all of the store versions.

After a HORRIBLE experience here yesterday, we went to Sprint to check out what they had to offer…read more 5 new high-end phones and unlimited data (only got 8 GB from Verizon for a family of 8), we now will be paying over $120/month less before the phones are paid off then the savings will be over $240/month after. What a terrible way to run a business.

If I could give zero stars I would traded my old watch in and upgraded the guy took my watch but…read morenever turned in the watch or paper I signed for the trade in he put my paperwork in the bag said it was all there did not know I needed to check or that I was dealing with thieves since this is a 3 rd party store Verizon made it right and is investigating this store who knows how many they've pulled this with I waited 3 months for a bill credit I was never gonna get

We had switched over to AT&T from Verizon and had no service at out home. It was a mess! We were…read morefinally able to return the AT&T phones and get the account number from them after 7 days of my husband not having a phone! I had my old phone due to the great service of Logan at Verizon! He held 2 phones overnight for us and gave ported our numbers back to Verizon the next morning! Excellent service!

Gil was fantastic. I was overpaying for my internet with a competitor and it was only $35 here for…read moreinternet since I was a wireless customer. I saved over $100/month.

I needed a new phone and worked with Gilberto. He was very knowledgeable and so pleasant to work…read morewith. I have always had great customer service at this store and drive a little further to bring my business to them. Keep up the great work!

Friendly staff, eager to try activating an old TracFone Samsung however we didn't have any luck…read more Seems like an improved spot with more helpful employees than times past. Many options for wireless, cable, and security but limited brands and prices are insane. After nearly 11 years, convinced my parents to move the family plan to Cricket. That was four years ago and we are very happily saving over almost $1200 a year! Five lines of unlimited is over $200 on Verizon. Cricket offers the exact same for $125 without any extra fees, taxes, costs, Verizon-nonsense, or extra Verizon nonsense. Cricket sends us the $125 bill every month and it's exactly $125 every month. That's gold right there. But maybe you're worried about the red? You would rather pay big gold for all that red in the coverage map right? At the most, Verizon has an edge in 4G coverage but I can tell you it isn't worth an extra $75 a month! Also those coverage maps really don't tell you how it really is. I drive nearly 20,000 mi/year around the Midwest and take frequent trips further. At the risk of sounding like a Cricket employee, yes Cricket had black spots in coverage but no more than Verizon. For example, there are two Verizon black spots on State Road 26 (SR 9 in Illinois) between Lafayette and Bloomington, IL. I experienced these all my years on Verizon and now experience similar on Cricket. This has become an interesting and fun game with some of my friend still on Verizon. Also, Canada and Mexico! Cricket now offers completely free roaming in both countries. Verizon does not. The final point here is devices. Yes you can "save" on a new iPhone on Verizon compared to having to buy your own device on Cricket - those savings are quickly paid out with Verizon's higher costs. Cricket also allows just about anything while Verizon only works with Verizon approved devices. In summary: Verizon has the slight edge of more convenient physical locations, more services, and some 4G (and 5G now!!) coverage. But unless you're rich and a bull (cuz of the red get it?), Cricket makes way more sense.

I can not say enough good things about this store! I live in…read morea different state but my Mom is on my Verizon plan and lives in Lafayette. She is a spry 80+ years old. Any time she has an issue with her Apple phone she simply walks in and they show her what she needs to know, or simply fixes whatever she "accidentally clicked". These employees are SO nice and they never rush or talk down to her. It's hard to find customer service like this. Whoever is managing this store, kudos to you and your team! Keep up the good work!!