Friendly staff. Always helpful. Enjoyable conversation and experience every time. Not to mention fast really fast

This verizon store is the best by far in Lafayette. Don't waste your time going to the corporate Verizon stores. This affiliate store is ran on commission and employees are highly personable so they do their jobs and do them well. Unlike other Verizon stores in lafayette, you'll be greeted warmly at the door as you walk in instead of being scowled upon and brushed off by corparate employees. Verizon provides the best service in Lafayette so don't let the bad local customer service(at corporate stores) keep you from getting the plan and devices you want. read more

Verizon wireless are not to be trusted we have had a problem with them for the last 4 months .Every month I'm having to call them because of the bill to where it Changes and goes up. 4 months ago we added my mother in law and got her a phone and they said that the phone was free so we said ok let's do it my mother inlaw lives in South Carolina and when she picked it up the phone they have her a different phone and making us pay for the phone that they wanted to give her not the one we picked .Now to remind you she's 70 yes old and no nothing about these things. read more

I came inside here only once. I am a sucker for closed hour luck which is why I took a photo of the clear glass door of hours. I even refer back to my own photos often for hours at places. It's clean and tidy inside. I just needed a case for my new Iphone6s since Lifeproof (my favorite cell case brand) was not yet done making and releasing their 6S cases (when Apple mailed the pre-ordered phones) and on their website said the iPhone6 cases are NOT exactly compatible with the 6S and there are some changes. I trusted the brand and got myself an otter box until I could get myself a Lifeproof case ordered and delivered. The stock at this Verizon of cell cases was plenty of what I needed as well as color variety and two choices of pink were even available. The staff were friendly and helpful. However, besides professionalism, kindness, and having the inventory and some selection for what I exactly needed/wanted, I don't have much to say besides it was a smooth and comfortable rapid visit of exactly what I needed. I would return. I also do feel this branch and staff could help with in-person phone needs, that Verizon offers on-site. I would trust them to handle basic needs of my cellular account and cellular needs through this provider. I also have been with Verizon as my wireless provider for years and have for the most part been very satisfied. Maybe short and sweet is all it takes to make a valued impression to a customer. I'd go back if I need anything at all. I also would recommend Verizon customers here for cell or cell accessory needs. It beats waiting for the online one to ship if you can purchase today. They met my needs politely and no hiccups along the rapid way. My parents were visiting and waiting in the car so I appreciate the professionalism and bringing me to what I needed when greeted at the door. Closure was good customer service asking anything else today I needed from Verizon, I said no and thank you so much for your help. The sales guy didn't try to hold me to some commission sales pitch, but set me free. Well done, sir! 4 stars because it's just a Verizon store (hey, not every review can be a hidden gem finding), but customer service was excellent and interior design was clean and orderly for shoppers like me that day. Thank you Verizon! read more

If I could leave 0 stars I would on the phone for 3 hours and nothing was done they couldn't even set up my account worst company I have ever felt with in my 30 years of life I would never recommend Verizon wireless to anyone for phone service 100% disrespect and disregard for me I used this company 10 years ago and got a phone and service contact for 2 years with less than a 400 credit score and only paid $1.50 up front now when I just tried I have a credit score of 600 and am told that I have to pay full price up front but they could not tell me why, I got hung up on transfer from department to department for 3 hours and yet nothing was ever done I believe that no one should ever have to go through an experience like this and I hope that this review will open people eyes about this company and that they are not able to due this to someone else read more

I was in there at 4:30 or around that time and they only had two clients who they were already working with so i thought they were gonna be quick but no. they took their sweet time with everything and i ended up leaving at 6:10 and both of the clients were still in there i wish i could leave a worse review in here. Both workers need to be fired, no productivity and they find every way to waste time. Terrible customer service read more