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Houston, TX

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AT&T Store

3.8 (10 reviews)
Closed • 9:00 am - 8:00 pm
Updated over 3 months ago

AT&T Store Photos

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10 years ago

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6 years ago

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8 years ago

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4 years ago

Very smooth process! I lost my phone and Robert was there to help me and did an amazing job! Easy and quick service. Thanks Robert!

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9 years ago

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7 years ago

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11 years ago

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10 years ago

Liz, Robert, and Moe are fantastic! Service was impeccable! I will always come to this store.

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9 years ago

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9 years ago

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Houston Smartphone - No hazard signs at the entrance.

Houston Smartphone

1.0(9 reviews)
1.5 mi•Sharpstown
•$$

TL,DR: Won't honor warranty a few days afterwards, and did irreparable damage to phone. Stripped…read morescrews and glued them back in... AVOID! I brought in my iPhone X on Feb 17 for a screen and rear-glass replacement. The screen and workmanship quality was questionable, but for $140 or so (cash!), it'll do. Fast forward 50 days to April 8th. The screen stops working. It still 'looks' fine, but isn't responding to any touch, so it's impossible to unlock. I text them from my workphone and ask if they're open for repairs (coronavirus concerns...) and they say they are, but when I get there, they tell me that they won't even look at it because it's 2 weeks past the warranty period, AND the technician is off that day (even though I asked if they're open for repairs before making the 25 minute drive) I eventually take it to an Apple certified repair shop out of frustration (and not wanting to have to pay for this repair a 3rd time...). Once it's repaired, I'm informed that 'Touch IC' was previously cracked (can only been done when working on an open phone) and that BOTH screws at the bottom (by the charge port) were stripped and just glued in. Now I think I know why they insisted on cash when I picked up the phone (almost an hour late from when it was promised). Please avoid this place. It's the cheapest for a reason. Poor service and ultra low-quality parts.

UNPROFESSIONAL & INCONSIDERATE. SAFETY HAZARD. Terrible first impression. Walked in to get my phone…read morechecked, and immediately stepped on fresh, wet cement. As you can see by the images attached, there was no hazard sign when entering. Nothing separating the cement from the customers. The door was wide open, with no signs of caution. Took a few steps then slipped, I dropped my wallet. I have never seen this level of unprofessionalism. Staff never apologized for the inconvenience. Smelled of weed inside. Staff did absolutely nothing to help. I should sue for this hazard. There's plenty of other stores in the area, it's better to go there instead. I highly do not recommend this place.

Photos
Houston Smartphone - No hazard signs on property.

No hazard signs on property.

Houston Smartphone - Completely fresh wet cement, you can see where I slipped.

Completely fresh wet cement, you can see where I slipped.

Houston Smartphone - Cement damage on my shoes.

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Cement damage on my shoes.

AT&T Store - mobilephones - Updated October 2026

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