I ordered two replacements phones online on Sunday. I received a text to pick up the phones on…read moreMonday. You must ring the doorbell to get in. The young lady helping me was nice and helpful but they had several technical issues with activation. I had to leave and come back to get the second phone. She called me about an hour later to let me know it was ready. The store was clean and I had plenty of time to look around at all the products. Not sure why they have a secured entry process but it worked for me. There were about 5 more customers that came in while I waited.

This is the third time I have been to this store and it has the worst customer service. Each time,…read morethere has only been two people working, and calling it working is a far fetch. I don't like to criticize people's work ethic but there is no urgency and no one to help anyone waiting. You are just told, "someone will be with you shortly", and then you're left standing there in limbo. Today, I was waiting behind an older couple who had been there 40 minutes waiting and I had been waiting at least 35 minutes. The attendant had a customer that she was flirting with the whole time she helped him. As soon as that customer was finished, she walked to the back and hasn't returned and it's been another 15 minutes of waiting. I asked the other worker helping another customer if she would return and was told, "I don't know". Working in customer service for 16 years, I understand the expectation is sometimes not met, but completely disappearing and leaving your coworker high and dry is unacceptable. I would not recommend this store to anyone unless you are lucky and happen to be the only person in there. I would give zero stars if I could.

If you have iPhone or iPad screen or battery problems, this place can quickly fix your problem at a…read moregreat price. iPhone 6 needed a new battery and they fixed it for less than $40.00 in less than 30 minutes.

I rarely leave negative reviews, but my experience was extremely disappointing…read more I brought my hard drive in for data recovery and was initially told it would only take a short time. Instead, the process dragged on for months. During that time, I had to constantly reach out for updates because I was almost never contacted first. Between text messages and more than 20 phone calls, I was repeatedly given new completion dates that were never met. Almost every conversation ended with another reason for the delay--whether it was recovery errors, replacement chips, syncing devices, transfer issues, emergency closures, waiting on parts, or being told it would be finished "tomorrow," "in a few hours," or "in a couple more days." Unfortunately, those promises kept getting pushed back. I understand that data recovery is complex and that unexpected problems can happen. My frustration isn't that the recovery was difficult--it's the lack of honest communication and realistic expectations. If the job was going to take months, I would have appreciated being told that from the beginning instead of repeatedly hearing that it was almost finished. I spent months following up through texts and over 20 phone calls, often being told I'd receive a callback that never came. I even rearranged my schedule multiple times to pick up the drive, only to find out it still wasn't ready. Based on my experience, I cannot recommend this business. If you decide to use them, be prepared for significant delays and make sure you get realistic timelines before leaving your equipment with them.

Great customer service. Phone fixed without any issues. I was treated with respect, listened to,…read moreand didn't feel out of place due to age. This 68 year old highly recommends Ok Cellular off Will Clayton Parkway in Humble, Tx.

SCAMMERS We went to…read morethis place because the reviews were very good and it was close to my house. We brought my mom's iPhone 14 Pro Max in to have the battery replaced. Unfortunately, I'm extremely disappointed with how the situation was handled. After about 45 minutes, my mom picked up the phone and came outside. I immediately noticed something was wrong. The screen looked completely different from the original. They had replaced the original OLED display with a very cheap aftermarket LCD screen without telling us that they had damaged the original. I went back inside and told the owner that this was not the screen that was originally on the phone. He didn't seem surprised at all. He said the original screen had been damaged, but nobody had told us about this when we picked up the phone. The owner then told me he would get an OEM screen by the next day and replace it. We came back the following day, and his employees were there. Unfortunately, the replacement screen was still aftermarket and was not a genuine Apple OEM display. I specifically asked multiple times whether the replacement would be recognized as a genuine Apple part and whether there would be an "Unknown Part" notification. I was repeatedly told that it would show as an authentic Apple part. No surprise, it didn't. The phone still showed an "Unknown Part" notification for the screen. They then told me I would have to leave my mom's phone with them so they could send it somewhere to have the unknown-part issue removed. At this point, I no longer trusted them with the phone, so I decided to take the loss and leave. On top of everything else, the replacement battery they installed has been performing terribly. It actually seems to die faster than the original Apple battery that was already in the phone for approximately four years. Based on its performance, I have serious concerns about the quality of the replacement battery they installed. What also bothered me was that they didn't even offer any kind of discount or compensation for the inconvenience. I asked if they could lower the price I had already paid for the battery replacement considering what had happened, and they said absolutely not. Now my mom's phone has both an "Unknown Part" notification for the battery and an "Unknown Part" notification for the screen. The worst part of this entire experience is that they damaged my mom's original genuine Apple screen and then tried to act like it was no big deal. If they had simply been honest with us from the beginning, this review would have been completely different. I understand that accidents happen. What I don't understand is damaging an original part, failing to tell the customer, installing an aftermarket replacement, repeatedly assuring the customer that the replacement was genuine when it wasn't, installing a battery that has performed worse than the four-year-old original, and then refusing to offer even a partial refund or discount for the inconvenience. I would not step foot in here again.

Here in Atascocita,, this guys are the best,, Great service…read moresnd quick repairs,, Always come here when my iPhone gets some damage o for a simple consultation,, they are always ready to help, Thank you Guys!!

Spoke to a someone over the phone on 09/16 and was told to come bring my airpox max pro in the next…read moreday 09/16 and that the person that would be able to help would be in then. Went on 09/17 and they acted confuse like they had no idea what I was talking about. Stating "confusion". Avoid this establishment. Giving out false information and then pretending they don't remember the conversation. Waste of time. Don't waste your time.

Awesome Quality Phone Wraps Got mine Drake Related. Super friendly owner awesome man!read more

First Off I Wanna Talk About Customer Service. This Guy Goes Above & Beyond To Make Sure Your…read moreDevice Is Well Taken Care Of While In His Hands. Let's Talk About Quality The Quality Of These Custom iPhone Wraps Are Amazing They Last For A Very Long Time & They Look AWESOME. Lastly , Let's Talk About Pricing His Prices Are To Suit You Not Put You In A Financial Struggle Like Some Electronic Companies Do. Well Just Pay Him A Visit It'll Be Well Worth It!

Component-level repair! I've got a server motherboard that I use for my home lab - one of those…read moreones that you can only get from Shenzhen here in the big 2026. In all of my zeal for installing RAM, I dragged a GPU across a transistor rendering the whole board unable to POST. I dropped it off, few hours later they got it back to me and now it works. It was pretty nasty but they managed to keep the original component and get it fixed. Worth the money to get someone who knows microsoldering to fix surface-mount components. Saved me literally thousands.

My laptop's battery stopped working so I brought it here. They charged me over $100 and the battery…read morewas terrible. It lasted like 30 minutes. After a few months of this, I discovered that I can send my laptop to the manufacturer for repair. They charged me like $60 and the battery was back to normal. So yea iPC fixed it but it was a shoddy/bad fix.

I was in this store for the very first time today. I had been going to the location on 45 and West…read moreRoad. The service is pretty decent there but this location is closer to home. I was having issues with the wifi on my phone for a few months now. Plus, I was considering an upgrade to the iPhone 12. As soon as I walked in I had a friendly face and great service from start to finish. Morris walked me through all of my options and made sure I would be aware of what I would be charged. I was pleased with the transparency. I know it's a lot to explain. He was very patient and made sure all of my data would transfer. I've had good service at previous Verizon stores but this experience was excellent. I am pleased with my new phone and can't wait to use it for upcoming projects! Go visit this store and ask for Morris!!!

Hi , me and my wife went here a month ago and the guy Tyler at 9659 NorthSam Houston Parkway E…read moresuite # 100 ! This guy Tyler promise me that out phone bill would be $214.00 each month after the 1st but it's $369.00 each month this Tyler guy screwed us over , I call and went back to the store them we been texting back and forth for a week now , this guy should not be selling phones of your going to mess over people like that , we spent over $2k that day in the store and to get treated like this is some wild stuff ! He should be wrote up and handled for this mess , now we have to deal with this phone bill and no help !

I took my iPad Pro to get a screen replacement since my baby broke it. However, after it was fixed…read moreby this place the home button kept sinking in or coming out. When it sinked in, I could see the light from inside the iPad. I didn't think it's normal. The button also moved around and sometimes doesn't work. I took it back and they lady kind of fix it. However, the light and camera fixture were broken and the button recognition was broke since day one. Well, guess what about 30 days later the home button sinked in again and the lpad does NOT work at all. I took it back to the shop and the guy refused to fixed bc it was past the 30 day period. I did called apple and they actually told me this shop messed up my IPad when they replaced the screen and Apple couldn't help me anymore. Now I am out of over $260 since I bought a screen protector and case thinking my IPad was fixed. The iPad doesn't work anymore and I tried reaching out to the shop several time but no answer. Save yourself the money and take it somewhere else.

Total frauds!!! They broke our iPad and didn't repair only made it worse and refuse to issue a…read morerefund or fix their damage to our device!!! Avoid at all costs!!!!

Stephen and his manager were fabulous with helping me get my old phone information and apps onto my…read morenew phone. He informed me on some MAJOR savings and great information. This was a nice experience here.

These guys have a tough job. Thankful for Angel and Calvin going the extra mile and helping me…read moreresolve an issue w/ a return!

The only reason, I am giving this specific T-Mobile even a star is because the staff that I dealt…read morewith were super polite. However, the store itself needs an improvement in their management. They need to reassess what tactics they use to bait in customers, and avoid giving them misinformation that they cannot follow through with and waste my time. My advice is to avoid this store at all costs unless you want to waste your time and be lied to. MY EXPERIENCE: On Monday (May 13, 2019), I was approached by a sales person about a promotion that was running until the day before, but they are the only store that are still running it. The promotion was to get an iPhone XR for trading in the phone and adding a phone line for $20/month. At first I was skeptical (I should have went with my instinct), but my mother convinced me into going in and at least hear what they had to say even though we were rushed. We came in, got all the price quote for a final bill and were reading to trade in our iPhone 6S for X amount of dollars additional. Right when we were ready to be checked out, the staff member said that their manager informed us that the promotion is now over, and to come back Friday when that specific promotion will be reactive. Even though our hour was wasted, we were happy to know that we would still get the promotion on Friday and would be willing to drive down over an hour for it. She gave me her personal phone number to contact her to make sure everything was good to go before I made the drive. Friday came along (May 17, 2019), I contacted her around 10:19 AM to make sure everything was in order. She informed me that yes and that she would have the phone ready when she came into work. I confirmed that we were getting the same deal (adding a line $20/month, 4 accessories, and the new iPhoneXR) for trading in our phone and she confirmed. Then at 11:06 AM, I receive a personal text saying that now the manager informed her there is a new promotion that the device requires a port in from another carrier and started defending that she just said a new promo was starting. Bottomline, I respect her for informing me well in advance that I won't be able to get the deal I was told I was going to before I drove over an hour for this only to be disappointed once again. However, this management seriously needs to train their employees to have the correct information at all times and not to lure customers with false hope and incorrect information. IN SHORT, THIS STORE WAS AN ABSOLUTE WASTE OF MY TIME AND ENERGY.

My husband and I came into the store in the deerbrook mall to get the buy one get one free…read morepromotion on the 20 note. Derek and Tyren were extremely patient, professional and helpful. They explained everything about plans thoroughly to help us switch from prepaid to post paid. They were very hospitable as well. (I'm pregnant and needed some water immediately). I asked Derek if they had water and he informed me due to COVID protocol he was not allowed to give it to me from the store. But he promptly walked all the way to the food court and got me some water on his own accord. My husband I truly appreciated that kind gesture. He wasn't required to do that. He took initiative and extra step to provide me with what I consider great customer service.