SCAMMERS
We went to this place because the reviews were very good and it was close to my house. We brought my mom's iPhone 14 Pro Max in to have the battery replaced. Unfortunately, I'm extremely disappointed with how the situation was handled.
After about 45 minutes, my mom picked up the phone and came outside. I immediately noticed something was wrong. The screen looked completely different from the original. They had replaced the original OLED display with a very cheap aftermarket LCD screen without telling us that they had damaged the original.
I went back inside and told the owner that this was not the screen that was originally on the phone. He didn't seem surprised at all. He said the original screen had been damaged, but nobody had told us about this when we picked up the phone.
The owner then told me he would get an OEM screen by the next day and replace it. We came back the following day, and his employees were there. Unfortunately, the replacement screen was still aftermarket and was not a genuine Apple OEM display.
I specifically asked multiple times whether the replacement would be recognized as a genuine Apple part and whether there would be an "Unknown Part" notification. I was repeatedly told that it would show as an authentic Apple part.
No surprise, it didn't.
The phone still showed an "Unknown Part" notification for the screen. They then told me I would have to leave my mom's phone with them so they could send it somewhere to have the unknown-part issue removed. At this point, I no longer trusted them with the phone, so I decided to take the loss and leave.
On top of everything else, the replacement battery they installed has been performing terribly. It actually seems to die faster than the original Apple battery that was already in the phone for approximately four years. Based on its performance, I have serious concerns about the quality of the replacement battery they installed.
What also bothered me was that they didn't even offer any kind of discount or compensation for the inconvenience. I asked if they could lower the price I had already paid for the battery replacement considering what had happened, and they said absolutely not.
Now my mom's phone has both an "Unknown Part" notification for the battery and an "Unknown Part" notification for the screen.
The worst part of this entire experience is that they damaged my mom's original genuine Apple screen and then tried to act like it was no big deal. If they had simply been honest with us from the beginning, this review would have been completely different. I understand that accidents happen. What I don't understand is damaging an original part, failing to tell the customer, installing an aftermarket replacement, repeatedly assuring the customer that the replacement was genuine when it wasn't, installing a battery that has performed worse than the four-year-old original, and then refusing to offer even a partial refund or discount for the inconvenience.
I would not step foot in here again. read more
