My husband and I upgraded our phones. What can be a very frustrating, long and tedious process was…read morethe complete opposite. The manager, Franny, was exceptional! She was extremely knowledgeable, friendly, and focused. She appropriately informed us about their current specials and deals available to us, but did NOT try to sell us on anything. It was a pleasant experience.

I attempted to get a wireless device at this store over a year ago. I told the guy I'd be using it…read morefor my online class I was taking and would be livestreaming and watching lectures. Apparently he didn't listen because after being home for two hours using the wireless I'd used up the entire amount of gigs for the month. I cancelled the next day and also called Verizon's 1809 number to cancel. Fast forward 14 months later and the guy I putted my address incorrectly - didn't get my email for the account and now Verizon shows up on my three credit reports saying I owe $195 - for an account I used less than 24 hours and already paid for. To make matters worse I've twice Called the store and they are too busy to talk and don't return my calls. Turnover is high nobody I first spoke to is there to help me. Read all the fine print and try to get the person helping you to listen.

It amazes me that when spending a significant amount of money one must jump through hoops to have…read moresomeone help you. Once you are assigned the process was smooth.

I have had to use the Genius Bar twice in the past month and the techs were so helpful. Actually…read morethey went above and beyond helping me with both my MacBook and my iPhone. Olivia was so terrific, knowledgeable and friendly. I cannot recommend the Genius Bar enough!

This place is great! No nonsense, professional, courteous, knowledgeable and fast! Alex was a…read morepleasure to deal with and got our iPad and an iPhone back in shape really quickly. He dealt with a busy waiting room with ease and never showed signs of stress. If he's not the owner, he sure put an owner's effort into his job.

Business is closed now in Greenwich, CT, 4/23, but when I took my phone in that had been damaged by…read morewater, Alex, the business owner could not access the photos held, which was all that I wanted. The photos were supposed to be held in the cloud in storage but were not. So Alex sent my phone out to another service, there was no communication for months thereafter, so when I called to see what the progress was with my phone and the photos being retrieved, Alex told me that the second service could not access anything in the phone and sent the phone out for recycling without asking me if I wanted it back. If they had asked me, I would have asked for my phone back and gone for yet another opinion before eliminating my phone or turning it over to some stranger, and not knowing if what was said was true. Very disappointed.

My experience here was extremely disappointing. I asked several times for pricing on a phone case…read moreand screen protector, but the employee repeatedly avoided giving a clear answer, saying only that it would be a "good price." Without confirming the cost, he took my phone and applied the screen protector. Only after the third request did he say the total would be $90, including a wallet case made of acrylic that was not worth anywhere near what he implied. When I declined the purchase, I was told the screen protector could not be removed and the employee became defensive. I ended up paying $40 for a screen protector I never agreed to at that price. This experience felt misleading and pressured. I recommend others be cautious and insist on exact prices upfront.

Yes- they come to your house to fix a cracked screen which is a good thing to do during this COVID…read moretimes, but don't get scammed like I did and get the screen protector which they promote for extra money, which they claim is NASA technology and fool proof. In less than a week my protector bubbled up and peeled. Called and told them the situation and they stated that it has never happened to them before but for for the same price they will happily put another protector on the phone. Best to save your money!

John! That is who you want helping you…read more Came here with my daughters to upgrade their phones. John was able to do everything. He helped them transfer all they needed from old phones. What I must pout out is that John makes it look easy. He makes you feel welcome, and you do get the feeling that he wants to help. His tone is patient and professional. I have been back a couple of times since, sometimes he has other customers in the store and he calmly manages all of us. A+ to you John for Epitomizing what good Customer Service should be.

I don't even know where to begin. About to hand over my credit card to buy my new phone and they…read moresuddenly changed the price and it was more than double of the estimate they literally just gave me. So yeah. Waste of 2 hours of my life. Not to mention I purchased a phone almost 2 weeks ago to be shipped to me and it was canceled with no explanation. Still waiting for my money back. Store employee assures me the order was canceled, yet when I called today they tell me it hadn't been. Have a feeling I'll never get my money back. Why did you cancel my order? May switch to another phone company all together. What happened to Verizon?

Festus is a magician. Hope he stays at this store for a long time. He helped me so much with my…read morephones and our account. I'm not tech savvy but that's ok, I have my amazing helper.

I was greeted at the store by Esteban Rodriguez. My purpose was to purchase 1 new Iphone and set…read moreup data on the new phone and transfer data to second phone. Esteban worked with me with a great spirit and got both missions accomplished. I felt very comfortable working with him and would go back to him for my next AT&T product. Joe Giancola

Visited twice -- once to update our AT&T wireless plan, and the second time with a technical…read morequestion. In both cases, we received prompt, helpful, courteous service from the guy in charge. Plus the location is convenient to our house, and parking is free and easy. Highly recommended!