I was greeted at the store by Esteban Rodriguez. My purpose was to purchase 1 new Iphone and set…read moreup data on the new phone and transfer data to second phone. Esteban worked with me with a great spirit and got both missions accomplished. I felt very comfortable working with him and would go back to him for my next AT&T product. Joe Giancola

Visited twice -- once to update our AT&T wireless plan, and the second time with a technical…read morequestion. In both cases, we received prompt, helpful, courteous service from the guy in charge. Plus the location is convenient to our house, and parking is free and easy. Highly recommended!

Amazing customer service from Ian Kays! Ian's willingness to help is a great reflection of AT&T's…read morecustomer service. So happy we switched to AT&T!

I lost my SIM card abroad and came in store in hopes to get it fixed. The representative Julien was…read moresuper helpful throughout, even when we had to call customer service he was on the line with us the entire time and the problem was resolved. service was world class

Professionally greeted by DJ and Kevin. DJ (Danny) helped me out right away and placed my order for…read moreupgrades to IPhone 7. Easiest transaction and helped me with all questions i had with my plan and phones. He even offered free phone cases as new store opening promotion! Gave a great deal on car charger! Kevin also assisted with activating new phones as they were helping multiple clients. Overall phenomenal experience. Thanks DJ and Kevin

The guy today, cant fix anything, Unknowable. Keeps customers waiting-i waited over an hour for him…read moreto tell me he cant do anything. Do not go there... He was very rude too.

Michael really helped us understand everything we needed to know about the plans and our options…read more He explained it clearly and answered our many questions. I haven't encountered such knowledgeable staff at AT&T in the past, so I wasn't expecting much, but he was great and super helpful.

Good customer service ! The consultant took the time to explain all we needed to know about the…read moreplans available and showed no pressure to buy any products they offered. and answered all our questions. I do recommend this store strongly .

Whenever I have a problem, I come here and they solve it. Idk what these other reviews are but this…read morestaff is so helpful, efficient and friendly.

I wish there were an option for negative stars!!! Do not waste your time with this store. I went…read moreinto the store on February 3 to either upgrade or file an insurance claim because my camera and phone were cracked. I explained to the salespeople that I was leaving the country on February 7th and needed the phone ASAP. They told me there were no phones in stock, but they could order a phone, and I could have it by February 5th. I did not hear back from AT&&T today, so I checked the tracking. The phone is supposed to be delivered on February 9th. TWO DAYS AFTER I LEAVE THE COUNTRY!!!!!!!!! I contacted UPS..."nothing we can do", I contacted AT&T by phone, "nothing we can do", I went into this store, and the guy sitting at his table never stands up, I tell him my problem, he says, "nothing we can do". This guy never even asked me for my tracking, account number, phone number...ZERO concern about the predicament that I have been put in.

Long time customer here from Cingular Witless. 10 lines on my account. Please be careful. Try to…read moreavoid going in-store, They will place ad ons without you asking. I got a protection add on even though I use AppleCare plus. Also when I read my trade-in results, they put in "screen does not turn on" what does that even mean? They guided me to reset the phone. Needed a screen for that right? Next time I'm recording it.

The people from this store were great but I had an extremely bad experience with AT&T customer…read moreservice on the phone. This was honestly the worst customer service I have ever experienced. Every representative I spoke with was rude and unwilling to help. Even with the staff from this store. Several times, agents simply hung up on me instead of resolving the issue. No one clearly explained why my account was canceled, and they refused to assist me in getting my transfer PIN. Because of this, I lost all of my phone numbers that I've had for more than 15 years and also from my business. Now I have to print new business cards, signs, etc I have never experienced such disrespectful and unprofessional treatment from a company. I would not recommend this service to anyone. Absolutely horrible customer service.

I went in to ask about my rate plan and danny helped me change the plan to more than what I need…read moreand saved me $45 monthly after buying a new phone on this leasing program they have . What a great experience and great customer skills. Highly appreciated , thanks once again ...

this location is absolutely horrible. I have to return my old iphone and the man who works here…read moretold me specifically to come back and get a receipt. so I did just that, a different person was working and didn't know how to make a receipt, he wanted to just write it out on computer paper. I didn't think that was legit so I said I'll come back the next day. I came back at 10 AM when they said they would open and they were closed. I waited until 1040 until I left. So I came back the next day at 11 AM to return the phone. once again, the store was closed but the lights off and they were supposed to be open at 10 AM. The door says it and so does online. I only have 14 days to return my phone and now I'm on day 12 or else I will get charged. I have wasted several hours trying to do this. I will never come back to the store again and considering changing from AT&T.

Horrible service. To move a phone number from another ATT account to my own, I was forced to go to…read moreanother carrier to create an account then come back. (Turns out it was for the salesperson to make a commission). I was also put on the highest monthly plan despite me requesting the opposite. I spent an ungodly amount of time in this store. I wish I just spoke to someone at the ATT customer service center. Massive waste of time.

I value my time very much especially when I have to deal with services like at&t or government…read moreoffices... so just based on this, I give this store 5 stars. Most of the time, you'll walk into an at&t store to sit there for 30 minutes before you talk to someone. Not here. It's local, family owned and operated and gets what you need done. And if they can't do it, they don't "bull" their way into it or out of it. Accessories are expensive but I don't buy them there. That's how it is everywhere... any store. But the guys that work there are awesome. The store could use some cool displays and better interactive tech to engage customers.

Heartfelt thank you to Natalie for helping to unscramble a huge cell phone issue for a friend. She…read moreclearly and patiently explained every step along the way and how to use accessiblilty features to make things easier. We left with an operating phone, contacts intact. She is amazing!

my wife and i bought apple watches here roughly 9months ago…read more inexplicably my watch band stretched out and made the watch unwearable i went to store to exchange and despite promises of "genius", they demonstrated not even the most elementary human qualities of logic and discernment they told me that my band color was not the same color of my purchase. i explained - impatiently, to be honest - that i only bought but one watch and one band, this oem OG band, and it was possible my swimming in saltwater discolored this band i'm still involved in this, 30 minutes later, awaiting resolution. even if they satisfy my warranty replacement this store visit stays true to my series of horrible visits prior

This place is great! No nonsense, professional, courteous, knowledgeable and fast! Alex was a…read morepleasure to deal with and got our iPad and an iPhone back in shape really quickly. He dealt with a busy waiting room with ease and never showed signs of stress. If he's not the owner, he sure put an owner's effort into his job.

Alex has been a life saver in a couple of situations during Covid shutdown. My son's Dell shut down…read morejust before AP's and Alex diagnosed it, brought in the spare part, worked extra hours to accomodate testing schedule. It was not an easy issue to fix but he did not quit on us and he was always available on his cell phone. He is my go-to person now. Btw, if they cannot repair it, you do not pay. No diagnostic fees!