Great store walked in looking for a Xbox One remote. Found it quick, when I was going to buy the…read moreitem the guy ringing me out let me know that the remote I was getting was a wired item which was great. Even tho I already knew the item was not wireless I feel it's still good that he mentioned it. Product I purchased was a: Xbox One Rock Candy Blue wire remote. Item is great for its price you can't beat it. $29.99 sale price at the moment. Saved $10.00 on it. Here are some of the pro and cons of the store I felt. Pro: Staff was great & friendly Staff had knowledge of the products Store was clean and organized Cons: Certain products were low on stock might have been that they will restock soon. Overall great store to shop for video games. One great thing was when I was purchasing my product the guy gave me a free halo skin which was awesome. Something so small goes a long way in having great customer service. Would recommend this store.

I walked into this GameStop today at 6:30pm today on Friday 8/21/2026 to ask about Amiibo…read moreavailability. The caucasian female (I don't know her pronouns) told us inside that she's shutting down soon even though the window says the store doesn't close until 8:30pm because she has been working 16 hours. I work 16 hours at my job all the time. That's how I've been able to spend literally thousands at GameStop on games, consoles, peripherals, and collectibles. I then ask if Chris is working and she instantly gets an attitude and proceeds to air out the dirty laundry that Chris was fired due to stealing (I have it all on video) I also have Chris's info and will be forwarding him this video as well. I never even knew Chris was fired from GameStop until today. Now every job I've ever had you DON'T talk smack about a former employee to a room full of other customers. That is unacceptable and unprofessional. I then ask for her name and she refuses. You can even see on video where she detaches her name tag from her lanyard. She then even threatens to call the police, even though I have the entire interaction on video. I will never step foot in this GameStop location ever again and I will also tell my friends, family, and co-workers which is many.

A bag of mixed feelings…read more There's something about handing over your entire life to a complete stranger to potentially fix or make worse that is extremely nerve-wracking. I will say the one who helped me had a smooth voice like Rami Malek, which really helped the transition. They identified the problem, my insurance gave me the coverage for a new laptop, and they gave me my old laptop back, took a while though since it was at some factory. After the whole ordeal, they flooded my email with Yelp review requests, so much so that they started going to my spam email. They were really bummed when I picked up my old crappy laptop instead of letting them fix it. So here it is, here is that Yelp review. 8.5/10, We'll see if I break any more tech (I hope to God I don't)

Horrible! Had laptop for 8 days and never started job! I had so much work to do and patiently…read morewaited to get it back up and running and they had done nothing!!!!!

My daughter and I ran to the store to reactivate my daughter's gizmo watch that the company phone…read moretechnical help for hours could not figure out. Jermaine was so helpful and knowledgeable that he spent time to figure out the problem. We really needed it fixed for a camp trip the next day and he assured my daughter he would do his best. After no time at all he fixed all the issues, and my daughter was so relieved. Thank you, Jermaine, for all your help and you saved the day!

I had a very disappointing experience at this Verizon store. I waited in line for about 15 minutes…read morewhile another customer was being helped. When the representative finished, they didn't acknowledge me at all. Instead, they walked to the back to assist someone else without saying a word. A simple "I'll be right back," "Thank you for waiting," or even making eye contact would have made a big difference. Instead, I felt completely invisible. Customer service starts with acknowledging the people who are waiting, and unfortunately that didn't happen during my visit!

Gabe is the Man!!!!…read more My friend dropped my phone in my pool and I had just had my little girl 1.5 years ago. I thought my pics were backed up, I was wrong. I raced to Verizon to help me back up, they held my phone for 8 hours and said it was backed to ICloud and I was good. They were incorrect. I went to Apple the next day to help me complete what Verizon could not do and they told me "yes everything is transferring over to your new phone you are good" then sent me home. My pics were not transferring and then my phone went dead. I don't care about anything other than pics and videos of my little girl, so relaxing I may have lost all of her .. now I'm hysterical crying and went back to Apple where they turned me away because I didn't have an appointment and told me to come back in an hour. With nowhere to go I did. They then said they could not help me since the phone was dead. They could try to restore it but probably could not help me. They were right this time, they did not help me at all. This is Apple in Stamford btw if you are wondering. The girls name was Raja or something? The check in girl - nasty. I found Gabe at Mobile Rescue in Norwalk and he not only saved ALL of my data.. he sat with me for 2 hours and helped me transfer everything I wanted over to my new phone. He's patient, kind, smart and the type of person you don't come across much these days. You can trust him, I will not go anywhere else EVER again.

These guys is quick and trustworthy. Jaq really good guy. Thanks for repairing me old laptop.read more

Very neat store with a variety of phone accessories , they also repair screens quickly and…read moreprofessionally.

From the owner: We specialize in Mobile Phone & Computer repair. With over 10 years of hardware experience read more

I ended up in this Verizon after having to leave the one on Westport Avenue due to bad customer…read moreservice. Brandon was so helpful, I will literally drive farther to this location from now on because I'm so grateful for his superb customer service compared to the other store!

Went in to upgrade my husband's phone. They kept me in there for an hour and a half as they tried…read moreto figure out how to order it. Kept pushing me toward another phone which they must have had in stock. All kinds of charges, "it's not really free", have to upgrade to another plan, can't upgrade this phone number. My husband went in and got annoyed. He canceled the order and called Verizon. They are shipping the phone directly to him. No upgrade, no charge, no issue with phone number. Stay away from these resellers and go directly to Verizon. Have no idea why Verizon allows these stores to employ the strong arm tactics and lies.

They fixed my phone before their grand opening. Thank you. Not much inventory yet, but i was…read moretheir before they opened, there prices seem very low and service was good. i will be back once they open. They're setting me up with an iphone unlimited plan for $40 a month

My experience was great. I did not have an appointment to pickup my new phone that I ordered…read morethrough the 800 number. So I waited close to twenty minutes but soon realized it's because they're giving the other customer's excellent customer service. When is my turn, the guy helping me couldn't have been any nicer. He was very patient and very friendly. He spent the time to make sure both phones were working on the correct phone numbers. It was towards the end of the day and I'm sure they wanted to get out of there, but I was made to feel like an important customer. I don't know why they're getting the ratings they are, but I gave them five stars because that was my experience

Re: Verizon Westport Ave Norwalk Sales person was reckless…read more He was working with another person while working with me and because of his reckless actions. I lost all my emails. I had to go to my bank in order to use my account with my face recognition. recognition. All my emails disappeared and for my business account he changed the name of my account I said what are you doing that's a CT Gov account. So I will be calling the state of Connecticut to change it back to its original name. To sum it up I have a new phone with my old settings I will make a complaint to the General Manager and Attorney General of CT

my service? no complaints at all. paying my bill via mail/checks? small problem but resolved…read more my gripe is....being i have to....pay for t.v on a monthly basis.... why am i paying for..... relentless hundreds if not thousands on a daily basis..... medication commercials medicare commercials camp lajune commercials..... constant bull crap... im paying fir television...not paying to make big pharma richer than they ....already are...... enough is enough... do i have to look for another carrier... to get away from optimums relentless shoving down our throats..of medications...medicare... camp lejune?????????

The staff were friendly, but unfortunately that's where my positive feedback ends…read more I waited in line for over 30 minutes just to return an internet box. There were three employees behind the counter, yet there seemed to be no sense of urgency or effort to move the line efficiently. For the first 10 minutes alone, I watched two employees assist a single customer while the third employee stood nearby making small talk with that same customer. The conversation revolved around the customer survey and where they were from (the Bronx or New Jersey), rather than helping the growing line of customers waiting for service. During that time, the third employee also received two phone calls from what I assume was a manager asking how many people were in line, which made the lack of urgency even more frustrating. From a customer perspective, this seemed like a management issue. Why not have one employee dedicated to quick drop-offs and equipment returns, which made up a large portion of the line, while the other two handled more complex customer needs? Instead, an excessive amount of time was spent discussing the customer satisfaction survey and encouraging customers to complete it. Ironically, I never even received the survey, so I'm leaving my feedback here instead. My recommendations are simple: improve time management, minimize unnecessary conversations while customers are waiting, and utilize all three employees effectively. The third employee could have been helping customers instead of chatting with people who were already being assisted. In fact, the line might have moved faster if that employee had simply opened another register. While I was waiting, two customers became so frustrated that they left without being helped. Another customer mentioned he was on his lunch break and had already stopped by once earlier just to return equipment but had to leave again because the wait was so long. He brought a fold out chair with him as he was anticipating a long wait once again. Finally, don't assume that everyone returning equipment is canceling service and therefore isn't a priority. In my case, I wasn't switching providers--I had simply moved and needed to return my old equipment. I actually kept Optimum (though experiences like this make that decision harder to justify). This location could provide a much better customer experience with stronger management, better workflow, and a greater focus on serving customers rather than carrying on unnecessary conversations while the line continues to grow.