Ali is the man. He went above and beyond helping my 91 year old mom. Great customer service.read more

I always have issues with my phone, so usually I bring it to Apple, this time I decided to go to my…read morecarrier for insurance purposes. I was helped by Ryan Sweeney and could not have gotten better customer service! He made me aware of all my options and provided me information about their current promotion. I'm usually stressed and impatient when taking care of my phone issues, not this time! Thanks to Ryan, I left with a new phone and stress free.

Customer Service is key, and they have a great team on staff. The manager Elizabeth was hands on…read moreand they were patient. They answered all questions in reference to what the current deals are and ensured that we go the best price possible. I live almost an hour away and this place is worth the trip. In the past, I have done my upgrades over the phone but here I was extremely happy. Even when I came back for an issue they replaced with a new phone and explained to my 13 year old how to properly take care of their phone. I will always go back and recommend.

Awful experience, the people are rude! They act like they care and they don't. We purchased a phone…read moreand the lady said I could return my phone with no wait a week later and that didn't happen. Young worker there is sarcastic and rude. Stay away and go to another store. They will try to upsell you on insurance and everything. They are worse than the reps at Verizon online! Beware of this trash store!!!

I would like to start with this location main mall entrance is in between an outdoor mall type area…read moreby Cheese Cake Factory. Trying to get an exact location to walk on at was very difficult by calling the apple store. We came here because I flew in from another state for my 74 year old mom to have heart valve replacement surgery. This is why I wanted to find the best entrance to walk into, without over exerting my mom. Corporate apple gets zero stars for their help here, and unfortunately there is no way to actually reach anyone at a store level. That being said we showed up and Dara helped us. She seemed new as she had to look up a few things which we were fine with as we wanted to be sure. Dara was a pleasure to work with and was extremely patient, kind, and eager to help. My mom had no idea what she wanted so Dara helped her try on both watch sizes, then helped her pick out the best strap that fit my mom and my mom felt comfortable with. Once we were set on a watch to purchase Dara went above and beyond to help us set up the phone, update moms iPhone, and showed her how to use all the main features we needed. Once you find the store (which proved to be the lost challenging) the manager and Dara really made up for the lack of empathy,help, or any service we received (or lack of) at all from the 1-800 my apple Highly recommend the store. Apple directly However should re evaluate their phone support as they were horrible.

Rarely do I give a one-star review. And now that this whole saga is done and over with, I will tell…read moreit all here, in hopes that someone will learn from this and not do what I did. A few weeks ago, I noticed my phone was starting to lose its charge rather quickly. Upon further inspection, my iPhone 15 Pro was physically misshapen. To my dismay, the battery within the phone itself began to expand. The first available appointment I saw was at the Smith Haven mall location. Being that I needed my phone fixed right away. I wanted to take the first available appointment so here I am and they're telling me that they could fix my phone, but it's going to take pretty much the entire day. Being that I couldn't leave my phone all day there Friday, as I had to work for the whole day, including in the evening, I asked if I could come back the next day. They told me they would put the battery aside for me and that I could come first thing in the morning. Until this point, my interactions have been pleasant and pretty easy. I come back the next day, leave my phone for the repair, and hope for the best. What I got was actually the worst. The repair there did not work and they told me that since they did not have any iPhone 15 pros in-house, they would have to take my phone and send it in to exchange it for a new one. In the meantime, they would give me a loaner phone which turned out to be an iPhone 14 not pro and that I would have to wait for my other phone. When I ask how long this would take, they told me it would be about a week, but usually it takes less. I asked if I could pay pay for an upgraded phone and they told me no. I should mention that I was not going in cold, I have been paying into AppleCare for quite some time now with a lot of my devices. I was then told I had to walk to the T-Mobile in the mall to reactivate my phone as they could not do it for me. I was trying so hard not to be a Karen, but when I asked why this was the case and why I wasn't told that this could happen and that they didn't have any iPhone 15 pros in house, they told me that this was the best that they could do, but this was top-tier service, and that I should be grateful. I called back mid week checking the status of my phone, and needless to say I was not given an apology or any help whatsoever, they told me that since my phone was with AppleCare, they could not give me any information. I will say I'm not proud of my behavior on that call, but I was never treated with any empathy or sympathy. I just wanted a functional phone. Instead, I was given an old phone, which cannot handle any of the functions I needed for work, and I missed a bunch of messages from my son's school during the two weeks that I had this loaner phone. Yes, I had the phone for two weeks, and it was the roughest two weeks. I missed a bunch of messages, I couldn't get my email, I couldn't connect to any networks that I needed to, and overall, I realize how tough it was to live life without our mobile devices. I sent Hubs to pick up the phone. The kicker... they didn't send me a new phone. They repaired my old one. The phone that they couldn't repair in house. So moral the story, as if you have AppleCare just steal directly with them. Don't go to an Apple Store. I would even go further and say purchase directly online. I would never step foot in one of these stores ever again.

Had a great experience with Mike at Crazy guy cell, looking for new cell service, he was very…read morehelpful hooked everything up for me . price was great and he was so quick and knowledgeable. Definitely recommend.

Went to get a new battery put in my old phone met Mike who was great we talked for about 10 or 15…read moreminutes and the job is done. The price was just what he said it would be. I'm pretty sure we're gonna do a little more business about something else he couldn't of been more friendly and professional with what I had done I absolutely would recommend him.

Jose and his staff are fast working, and helpful. They helped me filed a claim and fixed my son's…read morephone screen with all in a half an hour and we were in and out super quick.

If you need a laptop repaired I would not hesitate giving UBreakIFitit a try. I brought my laptop…read moreto the Port Jefferson location have the fan replaced. I use the laptop for work and could not be without it. They were very helpful and took care of it while I waited (I had bought the new part with me) I want to thank Kevin for his help as he was in the middle of repairing another laptop and stopped what he was doing to fix my laptop so that I would not have to leave it. I also spoke to another customer who needed a laptop screen replaced and she was extremely happy with the repair and the service.

I was in the store today trying to get my elderly mother a new phone (had the same phone for 15yrs)…read moreRaza was unbelievably helpful and knowledgeable and made a stressful situation very easy to deal with .. Thank you

Great store amazing staff , I received a buy one get one free offer pleasant experienceread more

Great cell phone stores with excellent customer service and prices. Excellent sales people who are…read moreknowledgeable and through.

From the owner: We Treat our Customer's like family, with respect, honesty and professionalism. We have the best…read moreprices in town!

I purchased a new iPhone two months ago and my wife opened the latest bill. She starts saying this…read morebill is now like a car payment?? I blame the kids and their shenanigans and tell her I love the multi camera lens on my new phone? She gave me the bill and said make changes fast. I walk back into the store and meet with Marty. I said I love my phone as well as the AT&T service. What I don't love is this bill, can you please look at the bill and see if we can lower it? Oh, and I need another new phone for my son, I want to give it to him for Christmas. We talk and work out the new service contract. AT&T now has a better program than my last contract. He calls over the manager, Arash. The manager looks over the invoice and gives me a *Military Discount*. I figured if I have a discount, I'm getting a new iPhone for son #2, I need a new Apple Watch & service for me. Long story short, I'm walking out of the store with new devices and my monthly bill is lower?! Wife is happy, son is going to be happy at Christmas and more importantly, I have an apple watch with a Mickey Mouse face. This AT&T (Next to Shake Shack) is a corporate store, see Marty for the best deals on all your cellular needs!

1-Star Review for AT&T Wireless -- After 25 Years, I'm Done…read more I have been a loyal AT&T Wireless customer for 25 years, and I can confidently say I've never experienced customer service as disgraceful, dishonest, and downright fraudulent as what I'm dealing with now. AT&T added TWO extra phone numbers to my account--numbers I never asked for, never approved, and never even knew existed--yet they've been charging me for them every single month. When I went into the store to confront them, expecting accountability and a clear fix, I was told that I should have known about the fraudulent lines they added. The audacity is unbelievable. On top of that, AT&T has been charging me for an Apple Watch line I never activated, and despite clear evidence that I never used or requested it, they refuse to issue a credit. No responsibility. No remedy. Nothing but finger-pointing and nonsense. After 25 years of loyalty, this is how they treat their customers: * Fraudulent lines added without consent * Monthly charges for devices never activated * No ownership of their mistakes * Blaming the customer instead of fixing the problem AT&T has made it crystal clear that loyalty means nothing to them, and their business practices are shady at best. I will be taking my business elsewhere, and I strongly urge anyone considering AT&T to think twice. If this can happen to a long-term customer of 25 years, it can absolutely happen to you. AT&T should be ashamed. Verizon, here we come!!!