Ali is the man. He went above and beyond helping my 91 year old mom. Great customer service.read more

I always have issues with my phone, so usually I bring it to Apple, this time I decided to go to my…read morecarrier for insurance purposes. I was helped by Ryan Sweeney and could not have gotten better customer service! He made me aware of all my options and provided me information about their current promotion. I'm usually stressed and impatient when taking care of my phone issues, not this time! Thanks to Ryan, I left with a new phone and stress free.

Awful experience, the people are rude! They act like they care and they don't. We purchased a phone…read moreand the lady said I could return my phone with no wait a week later and that didn't happen. Young worker there is sarcastic and rude. Stay away and go to another store. They will try to upsell you on insurance and everything. They are worse than the reps at Verizon online! Beware of this trash store!!!

Horrible experience. Waited an hour to be helped and then got fed up and said please remove my name…read morefrom the list I can't wait any longer. No apology from the manager who didn't seem interested in helping anyone. He seemed relieved I was leaving. I Will not be back!

If you're an Apple user, then I believe you'll be happy with Apple's commitment to their customers…read more While I do understand that their location within a large mall can be difficult to get to, I don't believe that this is necessarily a discrediting factor. I have been there a number of times more often for many purchases. Initially, I call their sales line, they create a "bag" containing the items I want to purchase and I go to the store to pick up my purchase. Although they are very busy with customers, it's only a brief wait - sometimes only 10 minutes at most - and I'm greeted by a friendly associate. At this point, the associate remains with me throughout the whole process. He/she verifies my order, pulls the equipment,sets it up and ensures the data migration from the older device to the new one is successful. It's commendable that I'm never left alone despite the multitude of customers. Often, the associate remains with me even while handling other customers simultaneously. Their training is impeccable. I am compelled to recognize their commitment to the customer, their friendliness, their expertise, and won't leave the customer till all matters have been completed. Further, on one shopping occasion, because I'm disabled and have trouble walking, the associate advised a supervisor and obtained permission to walk and carry my order out of the Apple Store to my car outside the mall. The attentiveness to detail, the customer and ensuring your new purchase is working properly is always a certainty. All staff at the store are expertly trained, make recommendations and reflect the highest standards set by Apple. I wish I was able to provide more than five stars - they rate at least ten!

I recently purchased a very nice new Macbook from this location only for the trackpad to give out…read moreon me within months of use. I was upset but I knew I had to take it right back to these guys to get it fixed. Well I made my appointment and made my way over. Finding the perfect spot to park for the Apple store is a chore in itself so I just go in through the food court and walk over to it. I really do wish they had a proper store on the side of the mall with entry/exit to the outside but oh well. After finally getting to the store it was time to get an employee. This is the part that sucks the most. The associates here are allergic to you apparently because it was difficult finding one that actually wanted to help me. And when I finally do they look at me like I just inconvenienced them. Hospitality is at it's bare minimum here. As for the repair process it was fine and covered by the warranty as it should be. They held onto my Macbook for a few days and called to tell me it was ready for pickup. I'm happy to report that it's in working condition but I'm sad to report that I really don't like visiting the Apple store anymore after this debacle.

Went to get a new battery put in my old phone met Mike who was great we talked for about 10 or 15…read moreminutes and the job is done. The price was just what he said it would be. I'm pretty sure we're gonna do a little more business about something else he couldn't of been more friendly and professional with what I had done I absolutely would recommend him.

Michael was friendly knowledgeable and efficient i would highly recommend paying him a visit if…read moreyou are trying to save some money on your cellphone bill

A laptop I got from a friend was locked. I couldn't open it. I brought it to uBreakiFix. Ray fixed…read moreit the same day and for a very fair price. I was very grateful. It was nice to work with Ray. Richie F

If you need a laptop repaired I would not hesitate giving UBreakIFitit a try. I brought my laptop…read moreto the Port Jefferson location have the fan replaced. I use the laptop for work and could not be without it. They were very helpful and took care of it while I waited (I had bought the new part with me) I want to thank Kevin for his help as he was in the middle of repairing another laptop and stopped what he was doing to fix my laptop so that I would not have to leave it. I also spoke to another customer who needed a laptop screen replaced and she was extremely happy with the repair and the service.

I was in the store today trying to get my elderly mother a new phone (had the same phone for 15yrs)…read moreRaza was unbelievably helpful and knowledgeable and made a stressful situation very easy to deal with .. Thank you

Great store amazing staff , I received a buy one get one free offer pleasant experienceread more

Great cell phone stores with excellent customer service and prices. Excellent sales people who are…read moreknowledgeable and through.

From the owner: We Treat our Customer's like family, with respect, honesty and professionalism. We have the best…read moreprices in town!

1-Star Review for AT&T Wireless -- After 25 Years, I'm Done…read more I have been a loyal AT&T Wireless customer for 25 years, and I can confidently say I've never experienced customer service as disgraceful, dishonest, and downright fraudulent as what I'm dealing with now. AT&T added TWO extra phone numbers to my account--numbers I never asked for, never approved, and never even knew existed--yet they've been charging me for them every single month. When I went into the store to confront them, expecting accountability and a clear fix, I was told that I should have known about the fraudulent lines they added. The audacity is unbelievable. On top of that, AT&T has been charging me for an Apple Watch line I never activated, and despite clear evidence that I never used or requested it, they refuse to issue a credit. No responsibility. No remedy. Nothing but finger-pointing and nonsense. After 25 years of loyalty, this is how they treat their customers: * Fraudulent lines added without consent * Monthly charges for devices never activated * No ownership of their mistakes * Blaming the customer instead of fixing the problem AT&T has made it crystal clear that loyalty means nothing to them, and their business practices are shady at best. I will be taking my business elsewhere, and I strongly urge anyone considering AT&T to think twice. If this can happen to a long-term customer of 25 years, it can absolutely happen to you. AT&T should be ashamed. Verizon, here we come!!!

If dogshit was an AT&T, it'd be this store…read more I wanted to upgrade to the new iPhone 15 Pro Max phone last weekend. I'm currently with T-Mobile but haven't enjoyed the coverage at all. So I was hoping to go back to AT&T which always gave me great coverage and service. Apparently those days are long gone. Not wanting to take a pointless trip, I called them just as soon as they opened to see if they had any in stock. No answer. I wait 5 minutes, and call again. No answer. I wait another 5 minutes and call again. No answer. Screw it, I'll just go in and hopefully they have some. So I get into the store around 10:30am last Saturday. First off, they had TWO people working in the whole store. TWO. On a Saturday, which was the day after the new iPhone launch. TF?!?!? Who does the scheduling for this piece of shit store?!??! There was one man and one woman working. As far as customers there was a man, a woman, and an incredibly annoying couple ahead of me. That's no one's fault. They were there first. But the employees didn't have a sign in, no greeting when I came in, nothing. The woman customer was so damn clueless and slow it was comical. "Wellllll...I mean...I'd LIKE a new phone. But I don't know. What do you think?" Male employee: "It's up to you. We have a lot of new phones in stock". "Ooohhhhhhhhh, I don't know. I just don't know what to do." (Male employee stands there, not saying or doing anything). And she just keeps looking at a phone while the employee stands there next to her, doing and saying nothing. How about a "why don't you think about it, take a look around, and let me know when you're ready?"? Nope. Just stands there. Meanwhile, mind you, their store phone was ringing OFF THE HOOK! It legit never stopped the whole time I was there. Neither of them answered it. The female employee was helping a guy who looked like he's trying to buy about 20 phones. I could tell she'd be tied up awhile. All I needed to know was if they had the phone I wanted in stock. Then I gladly would've waited. I start to walk up to her just to ask her real quick. And just as I do, another woman walks in, bee lines right past me, takes out a phone in a box, walks right up to the female employee, and she starts helping her!!! TF?!?!?! And she has the BALLS to look at me and say, "you can take a walk around the store and we'll be with you later." Yeah. No. Go fuck yourself. I walked out and hadn't even said ONE word. I went straight to T-Mobile, who answered the phone when I called, had the phone I needed in stock, and knew how to treat people. So let's crack open a can of "Fuck You" for this AT&T. No wonder half of your reviews suck ass. Way to lose a customer. Andy