The gentleman that helped was incredibly arrogant and condescending. Customer service at Verizon is…read morenotoriously bad and the young man was insistent that Verizon has changed for the better. Even he had to stay on the line with corporate to try and help us but ultimately gave explaining that this was an anomaly. After all was completed, it turns out later we found out that Verizon had once again screwed everything up. Verizon is awful and arrogant, incompetent employees make it that much worse.

I wrote a review a couple of weeks ago. Still stand by the bad experience but I was texted another…read moreoffer with different wordage. Called and spoke to Kyle. Not only did he get me and my husband the wonderful deal, he saved Verizon from losing a long time customer. He was thorough, polite and a very good salesman and person. Thank you!!

I've been tired of dealing with DSL for a while. So I decided to go with excede as I have had…read moredirect tv for years. The installation was a bit complicated, but Kurt's guys, Joe and Adam, stuck with it and didn't take the easy way out. The next day, a Sunday, a piece on the dish went bad. Excede told me I would have to wait three days for a tech to come out to make the repairs. This is after more than 50 minutes on the phone. I called Kurt, and he drove in from his home - 90 plus minutes each way - to hook me back up to the Internet. I am very grateful for his diligence and integrity in backing up his product. Cheers, Kurt!! You have resorted my faith! Thanks!

I've had exede for almost 2 year and although their service can be lacking, Kurt and his team are…read morepeople I can count on for great, honest and reliable assistance. He answers the phone and is available, and Always, Always seems to have the answers I need, When I need them. He is devoted to his customers and loyal, and his install team does a fast, efficient job too. My first dish with them, Joe installed in ice and know and I know his hands were freezing too! They are good, hard working and really get the job done right! In this business, they truly excel and do care about their customers, something other companies should do, but many don't give us the time of day. It is a relief to be able to call someone who knows and is willing to go that extra distance. They are really an asset and very valuable team and you're lucky to get their service and install!

Chad is wonderful support in Verizon Gainesville, Va. Been there many times. Always honest!read more

polite, friendly, professional and knowledable. What more can you ask for when traversing a mobile…read morephone carrier's retail outlet. This locations examplifies and ambondies all those traits. And the best thing is, unlike other location, this locations does have Inventory in stock. Bravo!

The manager of this store is glib and condescending. I upgraded internet and phone 5 months ago and…read moremy bill has been incorrect 4 months. Each interaction with the manager has left me fuming.

Chadstick an russle f did an amazing job an I've Been with then since the were sprint y'all need a…read morenew line go talk to them

I got everything I needed and great service. Local Kim and pop store, directly in front of the…read moretheater. I will be coming back!

Metro wireless is nice to have nearby! In addition to mobile phone accessories and plans, they…read moreoffer printing/copying/faxing. Faxes are $1/page (cheaper than up the street) -- don't know the prices for printing and copying. I could imagine someone who is working on their laptop next door at Harrar would find it useful to be able to print/fax/copy next door while they are camped out with a coffee and a laptop. They have a good selection of cell phone accessories, although some prices are better than others. Examples: $12 for headphones, $15 for travel micro USB charger.

First time visiting this AT&T or any AT&T here in the NCR but, the experience was undoubtedly the…read morebest I've had when dealing with customer service/retail at any store/business, any state, EVER (I've only been to CA and VA but still, everyone else in the hospitality/people business needs to be put in jail or stoned to death compared to the help & knowledge given at this store). Ryan B. was the representative working with me. He displayed composure, tact and discipline while dealing with other unsufferable (I wanted to yell at these bozos for him) clients prior to assisting me. When my time came, he made sure to explain EVERY option I had when it came to upgrading my phone. Additionally, he even assisted with comparing the Samsung Galaxy Watch 5 Pro with other competing models, for both the ones AT&T is authorized to carry and 3rd party devices available online. In summary, GIVE THIS MAN A RAISE. Also, your point of sale system is buggy AT&T and y'all NEED to find a new contract for it cuz whoever has your money now, ain't worth SQUAT.

This is the AT&T store to go to if you need anything and want to work with people who are…read moreknowledgeable, helpful, and want to do their job well. Ryan and Jason are truly professional and earned my business as I was looking into switching from another cell provider. Not all AT&T stores are alike and my experience with one other was awful. If I had not already dealt with Ryan at the Stafford Marketplace location, I may not have even switched to AT&T. They did not receive the S20 Ultra on the day of release which is why I went to the other store which did have it in stock. In the end, I would rather wait a week or even a year if I had to in order to work with friendly, competent and professional people like Ryan and Jason. They handled everything and I got the phone a few days later so it all worked out. Corporate needs to praise this store and make it the model for other regional stores. The next step for corporate would be to go ten miles south and clean house in that location.

I would leave a zero if possible. Jazmin sold me a phone that she knew wouldn't work in my area…read more She said that service wouldn't be as good as what I have now, but not that I would have NO service. She never went over the return policy, the additional cost of insurance, etc. When I tried to return the phone and accessories today (since I don't need accessories for a phone that I'm not keeping), they would only give me $165 out of the $280 back. They told me that I couldn't return the accessories and I had to pay a restocking fee on the phone. All of this because their employee sold me a phone that she never should have sold me in the first place because she wanted her commission (it is all she talked about). In addition, my old phone was on the old network and they can't put me back on it so I now have no cell phone at all. I will give a shout-out to Hugo though who was working today. He tried to make it right, but the manager of the store wouldn't let him.

My husband and I were very briefly on a pay as you go plan with Boost Mobile... I cannot complain…read moreabout the cell service, but our "brand new" phones were constantly having issues which no online tech, or in store (extremely unprofessional and seemingly unknowledgeable representative) could ever assist us with. We even paid an extra fee per month for insurance which was not even through Boost, and never seemed to be able to offer any help whatsoever. They wanted a deductible based on the original cost of your phone, anywhere from $50 to $300 just to review your case, and could never give me an answer as to how long I would have to go without a phone, which is extremely unacceptable when attempting to secure a job, or simply have a phone you're paying a bill for that you cannot use. I highly recommend checking out Sprint (which is very affordable, and the employees are extremely friendly, super knowledgeable, and more than willing to assist you) Verizon, or AT&T before giving Boost your money. Sorry Boost, you just aren't on your game, I suggest all of your employees get on the same page, and work on your professionalism.