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AT&T Store

2.5 (21 reviews)
Open • 10:00 am - 8:00 pm
Updated over 3 months ago

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Rude employee
Brandi B.

Just experienced the worst customer service at this store. The girl was extremely rude. We ordered a new phone over the phone with ATT but they shipped the wrong phone. We were told we could go into any ATT store to swap it out. We were in this location for all of a minute, explained our issue and she rudely responded you have to go to a different store, I don't do that here. It just escalated from there. She refused to give her name and told us to get out of her store. I've never been treated this way before. We've been long time ATT customers and looking elsewhere after this.

Opened box

BEWARE!!! the Poorest customer service by Jakob E. We came back to this AT & T store in Edmonds to return a brand new, undamaged iphone within 72 hours of our purchase. Jakob E. had the most insincere, unprofessional, and condescending responses.He refused to offer some help and refused to explain in detail on why he had sold us an opened iphone box (with a marker writing on the box) and kept insisting that he neede to charge us a restocking fee of $45 when we know for a fact that the iphone he sold was brand new, undamaged, untouched! We literally just looked at it. He is severely incompetent! his attitude was very dismissive, he made patronizing statements, stated, "we just don't take back the phones because you changed your mind"--when AT & T company policy is clearly states that an individual may return an undamaged iPhone with its included accessories within 14 days of purchase for a full refund. BIG DISAPPOINTMENT!!!!!!We instead went to Alderwood Mall AT& T and got an excellent customer service! Alderwood Mall AT& T helped us with our return iphone and refunded our money back!!!!! Jakob E obviously does not know what is he doing.

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2 months ago

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3 days ago

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5 months ago

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2 years ago

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3 years ago

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4 years ago

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5 years ago

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8 years ago

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7 years ago

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7 years ago

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6 years ago

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9 years ago

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4 years ago

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8 years ago

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9 years ago

Business owner information

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Kayla

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8 years ago

Incredibly bad service. The guy kicked me out for no apparent reason when I came to make a monthly payment.

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7 years ago

Great customer service!! The whole team helped us get our phones switched over. Thank you!

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7 years ago

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8 years ago

Worst customer service I have ever experienced. Insulting and rude employee. Never going back.

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6 years ago

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9 years ago

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Kayla

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IDesign

IDesign

(52 reviews)

$

Got the digitzer, screen, and bezel replaced on my device w/labor for less than what it'd cost me…read moreto buy the parts myself. Even better? I walked in right at the end of the day and it was all done in twenty minutes, no hassle, and the guy was so happy to do the work for me. Thanks, guys! Great work, great prices, don't miss it. :) Update: Ended up having issues with the screen a few weeks later, took it back to get it replaced, and the lady helped me this time. Replaced it quickly and professionally, for free, and fixed my issue. These two were super professional/humble and didn't give me any B.S. even when we were having trouble tracking down my receipt. They really rocked. Thanks for the excellent service!

Stay Away! This is a kiosk in the middle of the Alderwood Mall and I took my IPAD 4 in there…read morebecause there was a small crack in the very corner of the screen. Strictly cosmetic. I spoke with the person "Zaib" (see pictures) and we agreed on 90.00 to replace the screen. I had him give me a card with his name, the details and the price. He said it would be 24 hours or so to fix it. We gave him 48 hours and called in advance to pick it up and make sure it was ready. When we called, he said the price had gone up to 150.00 and they had not done it. He really did not give a reason other than he gave us the wrong price. Mind you, we discussed price in depth and agreed upon 90.00. I said we would be there immediately to pick it up. Upon arriving there, I asked why he had agreed to a price and then not honored it. He proceeded to show us a text message from his boss, telling him that he could not honor the price. When I told him this was a typical bait and switch, he stated that would just say he could not get into the iPad - which you don't need to have in order to replace a screen - and was a lie. He turned very nasty, rude and sarcastic. In closing, I went to the Apple Store - they were less money. This place is a joke! Do yourself a favor and stay away.

Verizon - Thank you Daniel! :) typing this on my new note 8!

Verizon

(23 reviews)

$$$$

Outstanding service. A definite service oriented store. Not just open for sales but the a full…read moreservice store. I recommend this cel M phone storebut to everyone. GREAT JOB JOSEPH

Beware of predatory and deceptive practices at this store…read more After reading more reviews, it's clear we are far from the only ones -- this location has been scamming customers for months. I went in September just to ask a few questions about my plan. Instead, I was pushed into an "amazing" upgrade package: a $900 credit, over $120 in monthly discounts, and even a free Xbox. All of it sounded great -- until I later discovered none of it was real. I wish I had checked the reviews beforehand because this is clearly a pattern, not an accident. My previous bill was $88. I was explicitly promised I would pay less for an entire year because of the $900 credit. The representative who sold this -- Christian Romo -- has reportedly been scamming many customers in recent weeks and has conveniently disappeared to another state. I spent nearly three hours on the phone verifying everything, only to find out later that my bill had jumped to $302. Since then, I've wasted countless hours with Verizon and Victra support, visiting stores, and trying to get someone -- anyone -- to take responsibility. So far, nobody has owned the issue, honored the promised credits, or offered any refund. When we returned to the store today, multiple other victims showed up with the exact same complaint. This is not a misunderstanding -- this is a systematic scam happening at this location. We are now preparing to involve a legal team if Victra and Verizon do not respond appropriately. The staff took our information because the store manager, Fernando, was not present. We truly hope the manager will step up, take responsibility, and resolve what has become an ongoing consumer fraud situation. Proceed with extreme caution.

Tech Security

Tech Security

(23 reviews)

these guys are amazing and good honest company. I took my daughter's gaming laptop in that I bought…read moreher for Christmas just about five months ago because it stopped charging. They spent two weeks trying to repair it even down to working on the motherboard itself, but they still weren't able to get it to charge because it's a manufacturers defect and a poor design . when I went to pick it up, they didn't even charge me. They even helped point me in the right direction to try to get it fixed from the manufacturer. They really went above and beyond. Thank you guys.

My work computer was making a horrible noise. The woman that checked it in said it sounded like a…read more"kazoo". I have not found a better description of the noise than that. The issue was a cooling fan seemed like it was failing. They got me a quote put together and I picked up the computer the following day so I could get everything backed up. The plan was that I would pay for the part, they'd order it, and they'd replace it when it arrived. Until then I could lightly use the computer. My company's IT is handled out of a corporate office on the east coast. As such, then dealing with hardware issues usually isn't feasible. But with a slow turn around on ordering the new fan, they thought they could get me a computer in half the time. So, I picked it up and didn't order the part. I told them what was going on and offered to pay for the diagnostics which was declined. I get it back to the office and it's fine. No more kazoo noises, at least for now. So, they fixed my computer and refused money for doing so. The next time we have a computer hardware issue, I'll be suggesting T.S. USA Computer Repair. Great service, content location, and that helped me a ton. It is most certainly appreciated.

T-Mobile

T-Mobile

(54 reviews)

$$$$

Late morning my iPhone quit sending or receiving calls. In tiny letters it said "no SIM card. I…read moredrove to our nearest TMobile store and walked in 3 young men greeted me. Said they could fix. 5 minutes later all is well again No charge They held the exit door open. I have Parkinson's They were polite, efficient and quick. Thank you

SCAM SCAM SCAM...................If you wander in and there are 3 -4 employees standing around…read morewithout customers.......run the ..outta there. I did not. I was coming from comcast on AURORA at the same strip mall wanting to relieve myself of stress fromxfinfity inst4ead I get the RATH of britany, the manager at this LOOKS like t-mobile but isn't, it's wirevissions w/t-mobile logo & shirts. She is forcing things on me although I tried to tell her I'm a digital idiot and would never use this crap. I wanted out and she said TAKE THEM HOME & TRY IT OUT.. It's FREE I asked ??FREE??? how many days do y ou get before it's a pay this amouint? she said youv'e got 20 days. I came back the next day as it was sunday and they werw closedd. Then I noticed it wasn't really tmobile. So monday I brough back the phone and trackers? and I thanked her but not interested . She said...THAT WILL BE $350.00 for re-stocking??? I was lit..I said your getting paid..YOU restock it you never said there was such a charge. Then she yelled at me and screamed..I'll RUIN YOUR CREDIT AND they have the power to do so with only your email and a couple of debt collectors who are taking over this expensaive world of air waves

AT&T Store - mobilephones - Updated May 2026

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