-PHONE It's been pretty good so far. Had sprint for 22…read moreyears, had to change over to t-mobile. I got $500 for my iphone 6s, purchased an iPhone 13. Wow it is amazing! Batttery life, camera and operating system are fantastic! Highly recommend. -SCREEN PROTECTOR GET THE ZAGG SCREEN, it's $60 but worth every penny. It has 40% blue light reduction. At the store they were verbally selling me on this and I didn't know if it was a gimmick or would work. I am so happy I got this, my eyes don't get strained at night anymore and I don't have to wear my readers -CELLULAR SERVICE I noticed the voice when calling isn't as good as Sprint. This could be the new iPhone? Or just T-mobile towers? I don't know but the voice is just a little washed out and tinny. I rarely make phone calls anyways so I really don't care. -T-MOBILE 5G Holy cow!!! T-Mobile's 5G is amazing!! 330mbps to my phone and 70-80 hotspot at my house. My Comcast internet is 130. Out in the boonies at my parents house it's 50mbps which is still pretty good. -T MOBILE HOME INTERNET Long story but went to get it, can't yet but my situation was pretty unique. As soon as my sprint credit is used up and I'm switched over to T-Mobile in 2-7 month I'm getting it. $50 for the tower (hardware) and flat $50 a month for 300-800 mbps of internet. By by Comcast. You've frustrated me for the last time. -CUSTOMER SERVICE Muhamed helped me who was great and I also dealt with Ryan who was top notch. He's the manager at the other Lynnwood store that's getting renovated and temporarily at this mall location. The guy knows his stuff. -YOUTUBE TV I got the YouTube TV promotion $10 off for 12 months, after being bent over the barrel by Comcast and DIRECTV for so long I absolutely love YouTube TV and would never go back. It's month to month, no incompetent customer service, just easy tv. Highly recommend! I also bought TMobile's remote and dongle for streaming services. It is great, easy to use, I prefer it over Google chrome cast for TV which my parents have. (Both are run by google) T-Mobile's unit has 40 app capacity vs 12, newer chip and the remote is easier to handle. This is only for TV's that aren't smart, I just use my Samsung smart tv remote upstairs and it works great for YouTube TV. All in all I'm loving T-Mobile so far. My parents are about to switch over from Verizon and I would Recommend anyone thinking about switching over to T-Mobile to just do it

Got a new phone. The saleswoman was not friendly. Not rude, but not friendly. A very underwhelming…read moreexperience. Another salesman, next to us, had a group of 3 customers, and he allowed 2 of them to have their phones on speaker, so it was difficult to hear the saleswoman. It is flat-out rude to use your phone on speaker in public, especially in a store. Don't know why the T-Mobile employee did not ask his customers to shut their phones off. I will get a phone and service elsewhere in the future.

Well it was time to upgrade my wife's and my cell phone and we both have iPhones already we wanted…read moreto stay with something we are familiar with. We were helped by an associate named Jessie who was able to answer our questions and get us our phones in a timely fashion, we had dinner reservations and she went the extra mile to make sure we weren't too late. We are very happy with the phones so far but the customer service was excellent.

I am extremely disappointed and shocked by the treatment I received at this Apple Store. Instead of…read moretrying to help me with my issue, the staff completely refused to assist, kicked me out, and called security on me. I have never experienced such unprofessional, hostile, and escalatory behavior from a retail store in my life. A premium brand like Apple should treat its customers with basic respect and decency, not treat them like criminals for seeking help.

I paid for the service. It didn't work. Verizon denied my refund request. In January 2026, I…read morepurchased Verizon's TravelPass International phone service for $67.71 and $111.95 for my two mobile phone lines. The service did not work when I needed to use it during travel. Because I couldn't connect, I couldn't contact customer service for assistance. Furthermore, when I returned to the U.S. Verizon customer service either hung up or put me on indefinite hold. I sent a written complaint requesting a refund. My refund request was denied. This is not customer service. I would not recommend Verizon.

The Verizon Network is stellar. And the best way to experience it is using Patriot Mobile as your…read moreService Provider and choose the Verizon Network. Half the price and when you call Patriot Mobile anytime, someone answers eager to help.

Come here if you want to be bamboozled and if your into Poor service. They offered free Apple Watch…read moreas Black Friday special and later they charge for the "free"promotion watch in future bills. And they charge for the Apple Watch band separately. They are not transparent employees Thieves!!!

I was going to let this go the first time I left this store but after the second time, I decided to…read moreshare my experience that I had today. I just got a new phone & I'm on the prepaid plan. e-SIM didn't work so i couldn't transfer my phone number over from home. I went to this T-Mobile location to get a QR code & was told by the associate manager (AM) that since I was on the prepaid plan, she couldn't help me & I needed to call customer service. I mentioned to her that I lived in a bad cell service area, and if I could make the call from inside the store. She told me that I could go outside instead and make the call from my car. I looked around... We were the only ones here and I was the only one who had my mask on. Maybe she could still smell my coffee breath? So, e-SIM didn't work, going into the store didn't work, and now I can't make the call from inside the store? Guess the store is here to just look pretty? Anyway, I told her this should be feedback to corporate about the inefficiencies of this process. And I was fed back with "I can only do so much". Inspiring attitude... worthy of a TED talk! Said no one in the empty T-Mobile store. So I got into my car called T-Mobile Customer Service & explained my issue. The rep was baffled on why I couldn't make the call from inside the store, because I needed Wi-Fi to get my phone # activated on my new phone. So reluctantly, I went back into the store again, AM told the other employee to come out with her.. guess it takes 3 T-Mobile reps now... or she needed the muscle, or it was my coffee breath from behind my mask... not sure. But the 3rd employee was asking me why I was on the prepaid plan. I guess my answer didn't please her, because she just stared at me... no smile, not even moving.., nothing. It was like watching a system freeze in front of me... I thought I broke her! AM even said nothing could really beat my plan, but then she tried to sell me on upgrading to the international plan. Talked about how I could do free messaging, payment plan would be all set up, etc.... I guess wearing makeup makes me look well-traveled? It was sooo awkward being in there & at that point, I thought I would rather get my eyelashes plucked than spend any more time in that store with these two employees. The catitide (cat + attitude) unfriendly customer service, certain tech skills that were lacking (which can be easily forgiven, had the experience been more pleasant) made this store trip strange & uncomfortable.... I'll drive the extra miles and go to the one in Shoreline next time!

Coming in to the AT&T Store today, Thursday 11 December 2025, I was hoping to get to look at a few…read moredifferent phone options in-person in relation to getting a new phone. Upon entry to the store, I was greeted by a friendly worker who said it was okay for me to look at the phones on display and helpfully directed me to where the Samsung Galaxy models and iPhone models were on display. My device at the time of the visit was an iPhone Xs that is still working well, so I was interested which models were closest to what I had. With Samsung, it turned out to be the Samsung Galaxy S25 and with the iPhone (15 thru 17 were on display) it turned out to be the iPhone 16e. Both were a little bit taller than my Xs and about the same width. The display set-up allowed me to pick each device up and look at the front and back. I preferred the single camera circle of the 16e to the three camera circles of the S25. The devices could also be explored operationally. Since I use my phone a fair amount for photos and videos, I explored the video/camera mode on each. I found the zoom to be ever so perceptibly slower with the Samsung than the iPhone, both were quick though. Prices for the different devices and different storage space capacities were communicated by each phone model I explored. All around I had an enjoyable experience and greatly appreciated being able to see/explore different phone options in-person.

Can't say enough about this location…read more First go around in solving a big mess the other AT&T store made in ordering our S22 Ultras and he handled it like a champ! Wirh the time he had to spend in talking to corporate regarding the mix up and sorting it out...he never once got frustrated or overwhelmed. Second go around and Jael is now up to the plate. She helped my aunts with transferring their number and getting them onto my account. Then she helped us all (me, my wife, and my 2 aunts) in getting smart watches, linking them up to the right phones, and never showed any frustrations or annoyances. Knocked it out of the park! I'll definitely go here as long as they're there.

The cell phone died! Woke up one morning and it was off and wouldn't charge. Took it to a nearby…read more"..I fix it" store and they could do nothing with it. Luckily, they suggested the "Lab" in Lynnwood. Ultimately, Jay found that a capacitor the size of a dot of an " i " in this text had gone bad and luckily (again) he was able to replace it. The work that people like Jay do is often phenomenal, like with my phone. Highly recommended

I called on Friday with service requested for a completely busted iPhone, he asked me to bring it…read moreby. A half hour later he explained he get could the screen turned on again and also replace the back. It was a good value for the quoted price, and also said it would be ready in 24 hours. Sure enough I got the call the next day and picked it up. Good as a brand new phone! Very happy with the service.

We took my new phone into the Lynnwood store and was helped by Kevin. We were very impressed…read morewith his work. He explained exactly what he was doing. He was very pleasant, and answered all our many questions in an understandable way. (We are in our upper 70's..... so that was very important for us!). We will tell others that we know about your service. Ernie and Kathy Lassman

I brought my phone to the Lynnwood store; it was not turning on at all. Zion let me know what the…read moreproblem may be but would have to take a closer look, he was clear on what pricing would be and when I could check back. I checked later in the day and unfortunately, the phone could not be salvaged. I appreciate Zion taking it apart and trying to fix it, he did not charge me and let me know what a used phone would cost. My father has used this same location and had excellent service as well.