Wish I could give zero stars. Gave me a 2 gig data limit even though I am supposed to have…read moreunlimited. Wife tried calling customer service but both their customer service number and their website have been down since yesterday (Tuesday) afternoon. It's Wednesday morning and both are STILL DOWN !!!! Switched to them based on a Ben Shapiro endorsement. Will never do that again.

I decided to switch from AT&T #71/mo to PureTalk $25/mo. Please read entire review…read more I signed up on their website and after talking to customer service I decided to buy my own Samsung A25 cell phone (save $50 on Amazon). So I ordered a Sim card from PureTalk. The phone came and I started the long and arduous process of transferring data from one phone to another. I tried 7 times using the Samsung app wirelessly. Got various partial transfers. I then ordered a cable and transferred all the data effortlessly in 45 min. I then spent 2 hours arranging my screens and customizing the new phone (total of a half day effort). When my Sim card arrive I installed it (but did not read carefully and did no power down the phone). I initiated the activation process and I could get text and Puretalk data but no voice. Now I had no phone capability on new or old phone (since I activated with PureTalk). So I made Google Voice (IP) call to Puretalk on a Saturday. I called 3 times, each time waiting to get a rep and after 15 minutes holding the line dropped. I did email and got a response. Performed their procedure but still no voice. I replied back to Helpdesk #2976074 but no response all weekend. I waited to call Monday am (Google Voice) and got through to Customer Service. They referred me to HelpDesk and after various efforts they told me my A15 phone was not compatible even thought my model number was on their list - they did not like my sub number attached to the model #. So I resorted to call Customer Service to order a PureTalk A25 and eat the cost of the $250 phone I purchased. That's when I talked to Christian. WoW!!! After me describing my issue, he did some research and we tested my old phone with the new sim card and got no voice. So he suspected it was a SIM card. We spent almost an hour talking and testing. I decided to order a new SIM card and it arrive yesterday, re-did activation with Customer Service and now my phone works perfectly. Kudo's to Christian for going the extra mile and researching this vs just accepting what the HelpDesk said (new phone). Christian (Customer Service) is amazing and as I said went the extra mile. He called me back today to make sure my phone was working and I was able to give him the good news that all his efforts paid off and I am completely satisfied and looking forward (finally) to using my new PureTalk service.

They have a monopoly, and the city should either have some oversight or allow other cable companies…read moreto compete. A technician came over because of a downed cable going to my neighbor. The technician ran a wire from the pole across the street to the roof of my house, underneath shingles then into nearby brush, wrapped around a tree then to the neighbor's house. He completely bypassed the pole in back of my house. A second tech who was called said after conferring with his boss that I needed to ask my neighbor for her permission to allow Spectrum to take the cable from my house. I am considering legal action because this is beyond stupid. The city's response is "There's nothing we can do.

Well the internet went out 3am Thursday 8/1 morning. Had to use AT&T to get a whole of them. They…read moredead it would be Sunday before they could get to me I said that was unacceptable and to talk to a supervisor. So they said between 3-4 PM. Ok. 2 Spectrum Vans showed up found the problem and called 3rd Spectrum Van the FIBER TECHNICIAN. Oh it will be fixed 30 minutes and the internet will come on they said and they all left. Then they sent me a text that it will be 48 HOURS before the problem will be fixed. They thought by leaving and sending me a text I would be good with that. IT IS STILL UNACCEPTABLE I hate it will people lie to your face then send you a text thing they are getting away with something Tight back to two days, THANKS

Terrible service. In totality. Went home and did everything myself, it was such a terrible…read moreexperience with a guy I think his name was Keon it started with a k, but it was so bad I would never step foot into another physical Verizon ever again.

The ladies at Covington, GA location were super helpful and professional. There was a bit of a…read morewait but the communicated with me to make sure I knew I wasn't forgotten about. My issue was resolved and I will remain a Verizon customer.

Thank you. I have needed assistant twice since moving here. I've had trouble with my Tablet screen…read morebeing crack and battery replacement; (Androids are the best!) Service was delivered on the same day and repair within hours. I highly recommend repair or replacement. if you need FAST, SIMPLE, and WITHIN REASON PRICING COMPARE TO THE OTHER GUY, this is your 1 stop shop! Thank you again Road Runners! Saving hundreds of dollars and keeping sensitive information intake. If I'm ever in a jam with Technical issues, I know where to go. Again thank you Road Runners. 10 Stars!

Mike was wonderful! Knowledgeable, super nice and got my phone back to me in the amount of time he…read moresaid.

The employees are nice. The phone connectivity and coverage is very poor. I seem to be in the "1%"…read moreof areas with extremely poor coverage or no signal at all. The "SOS" for signal strength appears way too often for my comfort.

From the owner: Switch today & enjoy America's largest 5G network.read more

DO NOT GO! he completely messed up my phone. I simply asked for my cracked phone to be fixed and…read moreafter he "fixed it" I got a notification on my phone saying "Unable to determine if your iPhone display is a genuine Apple part. This could be because the part is non-genuine or not functioning as expected." now my whole phone is messed up worse

My dad's iPad had a cracked screen and he took it here to be repaired. The first time it was…read morerepaired, the home button was covered in glue and there was still tape visible underneath the screen. He took it back and the guy removed the tape and said he fixed the screen, but now the screen is somehow disoriented. The iPad must be oriented in one particular direction to be able to type and it recognize the keystrokes. I'm not really sure how to describe it. The iPad isn't that old and should still be in good working order but the iPad is barely functional at this point. I know it sounds kind of silly, but the iPad is one of the last things my grandma bought for my dad before she passed away so there's a sentimental aspect to it, and it just really sucks that the man who runs this shop destroyed it. We are hoping that someone else might be able to fix what he messed up.