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    Terrible internet service. Service is often down. I'm going to try to find another provider.

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    Charter Communications Spectrum

    Charter Communications Spectrum

    2.1
    (16 reviews)

    Product is so-so. Channel guide works intermittently. In-store service is good. Customer site…read moreservice is abhorrent. Their technician was the only contractor to enter our new home without either removing or covering their shoes - in January, with slushy, muddy approaches. He also left all his wire trimming detritus on the floor, wherever it landed. Here's what our yard looks like more than 18 months after installation. I guess the customer is supposed to bury their excess cable? They have no plans to return. Our entire development looks like this.

    I know Charter's reputation. We deal with them in SC as well and have had some issues, but they are…read morealways eventually resolved. My parents had only had Charter for a short time before my dad passed away. When my mom and I went to the local office to change service into her name, Terri helped us quickly and treated us with such kindness and respect. The same day, after business hours, my mom's phone service curiously went out. After speaking with two different "customer service representatives" at the national call line, nothing was resolved and it was recommended that we exchange our modem at the local office. A service call was also made for THREE DAYS LATER. As I was leaving for SC the following day, this was not an option. I wasn't going to leave my recently widowed mother without phone service. So, the following morning I showed up at the local office with modem in hand, and luckily had Terri helping me once again. I was first told that the call center was wrong, and I could not exchange a telephone modem. This has to be done by a technician. She immediately put the wheels in motion to have my mother's phone service repaired that day and assured me a technician would be at the house between 1-3:00. At 2:55, a friendly technician showed up and within 10 minutes, service was restored. As it turns out, the problem was an error made by a previous technician and it was just a fluke that the service went out when it did. It was also something the national CSRs should have been able to help us with over the phone but they were/are obviously inadequately trained, which is distressing. So, the five stars are not so much for Charter as a whole but to the local office in Stockbridge. We are thankful the issue occurred while we were in town so we could help my mom with the resolution. We also thank Terri and recommend a raise for this very kind and compassionate employee who knows how to get the job done.

    DISH

    DISH

    1.1
    (42 reviews)

    Dish Network advertises as having the best value when it comes to TV channels…read more We have had Comcast for Cable service and have opted to keep just the Internet service and get rid of the Cable. Comparing Comcast to Dish Network, the monthly bill comes out to be about the same, for both companies. We opted to go back To Dish Network, as they offered us a discounted rate for 12 months. We find that we get a lot of Infomercial channels, shopping channels and religious channels, compared to regular programming channels. We aren't fans of these channels and often find ourselves flipping through channels to find something to watch. While we do occasionally lose signal, during storms, it isn't lost for very long, like some people complain about. We feel that Dish Network could provide a better value, then what they claim to offer in there commercials. When calling there customer service, we are often speaking with a customer service rep outside of the US and often find communication difficult, as English is not there strongest language. Dishnetwork now requires new customers to sign a 2 - year contract agreement. Many companies are now doing this, even though we are living in tough economical times. While one could argue, you have the choice not to agree to the terms and conditions, a company should be a little more customer friendly, especially when the customer falls into hard times and needs to make sacrifices. Over all Dish Network is alright. Any cable provider will charge what they want to charge and really, there isn't any real value to any provider you choose to go with. They all end up being about the same price in the long run.

    We ordered Dish tv The installer arrived and told us they didn't have the service we were…read morepromised on the phone. He installed and told us he didn't know anything about MLB channel. He also did not explain about the remote. The tv screen froze and bounced. We called 2 times and were put on hold. Day number 3, I called to cancel service they informed me that I owed them $480. I'm still fighting them. Don't use Dish they are crooks

    Spectrum - isps - Updated June 2026

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