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3 years ago

Terrible internet service. Service is often down. I'm going to try to find another provider.

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Charter Communications Spectrum - 18+ months and still waiting for Charter Spectrum to bury their cables.

Charter Communications Spectrum

(16 reviews)

Product is so-so. Channel guide works intermittently. In-store service is good. Customer site…read moreservice is abhorrent. Their technician was the only contractor to enter our new home without either removing or covering their shoes - in January, with slushy, muddy approaches. He also left all his wire trimming detritus on the floor, wherever it landed. Here's what our yard looks like more than 18 months after installation. I guess the customer is supposed to bury their excess cable? They have no plans to return. Our entire development looks like this.

I know Charter's reputation. We deal with them in SC as well and have had some issues, but they are…read morealways eventually resolved. My parents had only had Charter for a short time before my dad passed away. When my mom and I went to the local office to change service into her name, Terri helped us quickly and treated us with such kindness and respect. The same day, after business hours, my mom's phone service curiously went out. After speaking with two different "customer service representatives" at the national call line, nothing was resolved and it was recommended that we exchange our modem at the local office. A service call was also made for THREE DAYS LATER. As I was leaving for SC the following day, this was not an option. I wasn't going to leave my recently widowed mother without phone service. So, the following morning I showed up at the local office with modem in hand, and luckily had Terri helping me once again. I was first told that the call center was wrong, and I could not exchange a telephone modem. This has to be done by a technician. She immediately put the wheels in motion to have my mother's phone service repaired that day and assured me a technician would be at the house between 1-3:00. At 2:55, a friendly technician showed up and within 10 minutes, service was restored. As it turns out, the problem was an error made by a previous technician and it was just a fluke that the service went out when it did. It was also something the national CSRs should have been able to help us with over the phone but they were/are obviously inadequately trained, which is distressing. So, the five stars are not so much for Charter as a whole but to the local office in Stockbridge. We are thankful the issue occurred while we were in town so we could help my mom with the resolution. We also thank Terri and recommend a raise for this very kind and compassionate employee who knows how to get the job done.

DISH

DISH

(40 reviews)

Downtown

We called because dish raised its rate on a satellite dish service we gave at hunting property…read more They agreed to lower the bill for a 2 year period. After 3 months, the bill increased to higher than what we were paying before we called. We canceled our dish service due to false and misleading information. They said we would owe $399 for the remaining "contract". Not sure if it's 3rd party companies or if Dish is that deceptive but beware of the lies and charges the company attempts to tell and charge. Totally took advantage of us after 25 years of paying them.

Dish Network billing department is getting out of hand 2 days ago January 1st new year 2026 I set…read moreup a credit card payment for automatic payment each month to pay for my cable TV bill that due on the 11th of each month. I can't believe they snatched my money out of my credit visa card account the same day on January 1st. SMDH!!! Acting like they don't know what a due date means or when payment should be remove. I tried contacting Dish Network all I keep getting is they're busy and the wait time is over 45min wait and that they'll hold my place in line and call me, which never happened. My credit card now is zero out I needed that $164.16 to buy me food, everything now is expensive I ain't got any money on my card after just working a 6 day straight non stop, tireless and getting off work couldn't even buy nothing to eat because they zero my account and the Cable bill is not due until the 11th of January I'm very disappointed how all business cares about is feeding the business making money and getting greedy. I'm a longtime customer with Dish Network. They need to fix this and better not lie that it was a error to cover themselves.

Charter Cable

Charter Cable

(10 reviews)

Zero stars. Don't make the mistake of signing up with Charter!…read more Look at Charter's terrible reviews everywhere. Consumerist magazine (not-for-profit subsidiary of Consumer Reports) calls Charter the "worst company in America." It's no wonder Charter went bankrupt a few years ago. This sleazy firm's business practices include: - cutting your satellite cable, then insisting that customer fight with Charter's 3rd party unlicensed contractor instead of honestly owning up to their mistake and correcting it. - moving your first bill due date ahead after first bill, without prior notification (told this is a "standard" Charter procedure on 2nd bill) - insisting that customers wait 45 days (unbelievable but true) for Charter's Autopay system to take effect, then warning that double payments may occur when customer attempts to make a one-time payment prior to the interim due date (as a safety measure) - moving from CSR agents in South Carolina to the Phillipines, where they lie to customers by claiming healthy account status with zero problems and confirming Autopay sign up weeks ago, then cutting off all services including (Emergency 911) shortly thereafter, without prior notice - migrating from helpful humans to speak with or chat online (about no-service issues) to worthless automated systems - poor no-service reliability I really wanted to love Charter. Our credit history is well above 700 and we always pay bills on time. But after several serious attempts to cooperate with Charter, acting as a good customer to straighten out their billing errors, all of our attempts have been futile. I recommend that prospective customers view the 800+ complaints about Charter on another website, plus other sites, before wasting your time. If you like unethical business practices, you'll love Charter!

This company some how continues to find ways to make me hate them. now by cutting off all my…read moredigital capable tvs unless I pay ransom by renting an additional box for each extra tv in the house. Their customer service is horrible, their internet goes out all the time and after you wait on hold they always try to blame it on your router because they never can find any problems on their end. Then it miraculously gets better. Oh if I just had any other option.

Spectrum - isps - Updated May 2026

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