Zero stars. Don't make the mistake of signing up with Charter! Look at Charter's terrible reviews everywhere. Consumerist magazine (not-for-profit subsidiary of Consumer Reports) calls Charter the "worst company in America." It's no wonder Charter went bankrupt a few years ago. This sleazy firm's business practices include: - cutting your satellite cable, then insisting that customer fight with Charter's 3rd party unlicensed contractor instead of honestly owning up to their mistake and correcting it. - moving your first bill due date ahead after first bill, without prior notification (told this is a "standard" Charter procedure on 2nd bill) - insisting that customers wait 45 days (unbelievable but true) for Charter's Autopay system to take effect, then warning that double payments may occur when customer attempts to make a one-time payment prior to the interim due date (as a safety measure) - moving from CSR agents in South Carolina to the Phillipines, where they lie to customers by claiming healthy account status with zero problems and confirming Autopay sign up weeks ago, then cutting off all services including (Emergency 911) shortly thereafter, without prior notice - migrating from helpful humans to speak with or chat online (about no-service issues) to worthless automated systems - poor no-service reliability I really wanted to love Charter. Our credit history is well above 700 and we always pay bills on time. But after several serious attempts to cooperate with Charter, acting as a good customer to straighten out their billing errors, all of our attempts have been futile. I recommend that prospective customers view the 800+ complaints about Charter on another website, plus other sites, before wasting your time. If you like unethical business practices, you'll love Charter! read more

This company some how continues to find ways to make me hate them. now by cutting off all my digital capable tvs unless I pay ransom by renting an additional box for each extra tv in the house. Their customer service is horrible, their internet goes out all the time and after you wait on hold they always try to blame it on your router because they never can find any problems on their end. Then it miraculously gets better. Oh if I just had any other option. read more

I've never ever had to put a Cable Company on speed dial because of all the problems, but there is a first time for everything I suppose. If it weren't for trees around my house, I would be on Satellite service. Even with the loss of signal during bad weather, I would have better service than I do with Charter. read more

Consistently HORRIBLE service. Cancelled for my parents and set them up with AT&T for internet and DirectTV for tv instead...now they don't have any problems. read more

The price vs service here is pathetic for 2015. I get better speeds by using my phone as a hotspot, and the connection is more reliable too. Save your money and get a better data plan. Don't give these assholes a dime. The world will be a better place when they go away. read more

A lot faster than Comast, which is the only other ISP in the area and about $5/month cheaper too. The internet is spotty. I have an outage almost every day (sometimes multiple) but the outages last five minutes, tops. Speedy internet, and pretty good customer service. read more

During the past month I have had the most unprofessional service from this company. If I had another company to get the services that I need I would not use this company nor would I recommend them to anyone. I have left instruction for them to follow in order to be sure someone would be on site when they came. I have had a service tech to come and not even introduce him or show his identification upon entering. I had another one to talk very hateful to my mother. It has been over a month and we still don't have all of the services up and running as they promise in there advertisement. As of today the only thing the person on the phone could say was she was sorry and set me up another appointment the next day, when they did not even kept the one for today by following the instruction I gave them to be sure someone was at home to meet them. When it your fault I thought it was up to you to try and correct the problem not to keep putting your costumer off. read more

I would give 0 stars if possible. For ten years we've been trying to get Charter, only for a cable modem. After reading these reviews, I'm glad. We are 500 feet from the nearest top and they will only go 250 feet. I really hate the slow DSL, but I guess we're stuck. I can say GREAT things about DISH NETWORK! They are awesome, great customer service and they seem to care about their customers - although I now believe customer loyalty does not matter to companies any more. What I would like to know is why Charter is the only service available in Hall County? Other counties have mulitple choices, but not Hall. Who is getting paid? Hmmmmm? read more

I give Charter one star only because I had to give them something for this to post. I have been trying to pay my bill for 2 weeks and they kept telling me I wasn't overdue and wouldn't take my payment. Today I get a call that my account is past due and will be cut off on Wed. I then call to see what in the world was going on and they tell me an arrangement for payment had been set. I didn't agree to any arrangement. Charter totally sucks!! They are not for the customer. It's all about money. So, as of today I am searching for a new provider. I do not recommend Charter for anything!!! read more

Do not recommend them at all. I have just cancelled my service with them. Customer service is horrible. They have an excuse for everything. Internet went down on Wednesday. I called & scheduled for someone to come out & repair. They could not come out until Saturday (4 days with no internet). We work from home. They told us they would make it a priority & call us Thursday morning to try to get someone out. After no call by Thursday evening I called them back. They then told me it would be Sunday before they could get out to repair our service. I asked why it had been pushed back & was told they thought the problem had been corrected and cancelled my appointment. No one bothered to call me and see if the problem was fixed. They then told me I would get a call back within an hour to try to get someone out. That has now been over 8 hours ago and nothing. Please read all the problems people have with them and do not throw your money away. read more