Wish I could give zero stars. Gave me a 2 gig data limit even though I am supposed to have…read moreunlimited. Wife tried calling customer service but both their customer service number and their website have been down since yesterday (Tuesday) afternoon. It's Wednesday morning and both are STILL DOWN !!!! Switched to them based on a Ben Shapiro endorsement. Will never do that again.

I decided to switch from AT&T #71/mo to PureTalk $25/mo. Please read entire review…read more I signed up on their website and after talking to customer service I decided to buy my own Samsung A25 cell phone (save $50 on Amazon). So I ordered a Sim card from PureTalk. The phone came and I started the long and arduous process of transferring data from one phone to another. I tried 7 times using the Samsung app wirelessly. Got various partial transfers. I then ordered a cable and transferred all the data effortlessly in 45 min. I then spent 2 hours arranging my screens and customizing the new phone (total of a half day effort). When my Sim card arrive I installed it (but did not read carefully and did no power down the phone). I initiated the activation process and I could get text and Puretalk data but no voice. Now I had no phone capability on new or old phone (since I activated with PureTalk). So I made Google Voice (IP) call to Puretalk on a Saturday. I called 3 times, each time waiting to get a rep and after 15 minutes holding the line dropped. I did email and got a response. Performed their procedure but still no voice. I replied back to Helpdesk #2976074 but no response all weekend. I waited to call Monday am (Google Voice) and got through to Customer Service. They referred me to HelpDesk and after various efforts they told me my A15 phone was not compatible even thought my model number was on their list - they did not like my sub number attached to the model #. So I resorted to call Customer Service to order a PureTalk A25 and eat the cost of the $250 phone I purchased. That's when I talked to Christian. WoW!!! After me describing my issue, he did some research and we tested my old phone with the new sim card and got no voice. So he suspected it was a SIM card. We spent almost an hour talking and testing. I decided to order a new SIM card and it arrive yesterday, re-did activation with Customer Service and now my phone works perfectly. Kudo's to Christian for going the extra mile and researching this vs just accepting what the HelpDesk said (new phone). Christian (Customer Service) is amazing and as I said went the extra mile. He called me back today to make sure my phone was working and I was able to give him the good news that all his efforts paid off and I am completely satisfied and looking forward (finally) to using my new PureTalk service.

They have a monopoly, and the city should either have some oversight or allow other cable companies…read moreto compete. A technician came over because of a downed cable going to my neighbor. The technician ran a wire from the pole across the street to the roof of my house, underneath shingles then into nearby brush, wrapped around a tree then to the neighbor's house. He completely bypassed the pole in back of my house. A second tech who was called said after conferring with his boss that I needed to ask my neighbor for her permission to allow Spectrum to take the cable from my house. I am considering legal action because this is beyond stupid. The city's response is "There's nothing we can do.

Well the internet went out 3am Thursday 8/1 morning. Had to use AT&T to get a whole of them. They…read moredead it would be Sunday before they could get to me I said that was unacceptable and to talk to a supervisor. So they said between 3-4 PM. Ok. 2 Spectrum Vans showed up found the problem and called 3rd Spectrum Van the FIBER TECHNICIAN. Oh it will be fixed 30 minutes and the internet will come on they said and they all left. Then they sent me a text that it will be 48 HOURS before the problem will be fixed. They thought by leaving and sending me a text I would be good with that. IT IS STILL UNACCEPTABLE I hate it will people lie to your face then send you a text thing they are getting away with something Tight back to two days, THANKS

Product is so-so. Channel guide works intermittently. In-store service is good. Customer site…read moreservice is abhorrent. Their technician was the only contractor to enter our new home without either removing or covering their shoes - in January, with slushy, muddy approaches. He also left all his wire trimming detritus on the floor, wherever it landed. Here's what our yard looks like more than 18 months after installation. I guess the customer is supposed to bury their excess cable? They have no plans to return. Our entire development looks like this.

I know Charter's reputation. We deal with them in SC as well and have had some issues, but they are…read morealways eventually resolved. My parents had only had Charter for a short time before my dad passed away. When my mom and I went to the local office to change service into her name, Terri helped us quickly and treated us with such kindness and respect. The same day, after business hours, my mom's phone service curiously went out. After speaking with two different "customer service representatives" at the national call line, nothing was resolved and it was recommended that we exchange our modem at the local office. A service call was also made for THREE DAYS LATER. As I was leaving for SC the following day, this was not an option. I wasn't going to leave my recently widowed mother without phone service. So, the following morning I showed up at the local office with modem in hand, and luckily had Terri helping me once again. I was first told that the call center was wrong, and I could not exchange a telephone modem. This has to be done by a technician. She immediately put the wheels in motion to have my mother's phone service repaired that day and assured me a technician would be at the house between 1-3:00. At 2:55, a friendly technician showed up and within 10 minutes, service was restored. As it turns out, the problem was an error made by a previous technician and it was just a fluke that the service went out when it did. It was also something the national CSRs should have been able to help us with over the phone but they were/are obviously inadequately trained, which is distressing. So, the five stars are not so much for Charter as a whole but to the local office in Stockbridge. We are thankful the issue occurred while we were in town so we could help my mom with the resolution. We also thank Terri and recommend a raise for this very kind and compassionate employee who knows how to get the job done.

Dish Network advertises as having the best value when it comes to TV channels…read more We have had Comcast for Cable service and have opted to keep just the Internet service and get rid of the Cable. Comparing Comcast to Dish Network, the monthly bill comes out to be about the same, for both companies. We opted to go back To Dish Network, as they offered us a discounted rate for 12 months. We find that we get a lot of Infomercial channels, shopping channels and religious channels, compared to regular programming channels. We aren't fans of these channels and often find ourselves flipping through channels to find something to watch. While we do occasionally lose signal, during storms, it isn't lost for very long, like some people complain about. We feel that Dish Network could provide a better value, then what they claim to offer in there commercials. When calling there customer service, we are often speaking with a customer service rep outside of the US and often find communication difficult, as English is not there strongest language. Dishnetwork now requires new customers to sign a 2 - year contract agreement. Many companies are now doing this, even though we are living in tough economical times. While one could argue, you have the choice not to agree to the terms and conditions, a company should be a little more customer friendly, especially when the customer falls into hard times and needs to make sacrifices. Over all Dish Network is alright. Any cable provider will charge what they want to charge and really, there isn't any real value to any provider you choose to go with. They all end up being about the same price in the long run.

Streaming either through the app or through the web is horrible. It resets to the beginning of a…read moreshow several times in a one hour show. It does not matter how you try to stream it never works correctly. I would not recommend it to anyone.

David Blane very helpful. Respectful, resolved my issues. Quick to help. Fast resolution.read more

This company is a ripoff. Terrible customer service. The system goes down, with no fixes. They're…read moreoverpriced for what you get, and there's a $50 cancellation fee, no matter how long you've fulfilled your contract. They stretch you out, making the cancellation process ambiguous, and promising a call back to affirm the cancel, but the call doesn't come.

Taylor was excellent. He walked me through my phone transfer with ease. He was professional,…read morepersonable with a helping attitude. A very good experience at this location.

Visited this location on 02/11/2026 when my sister came in for assistance with a broken phone…read more During her interaction with an employee named Tony, the situation escalated quickly without management stepping in to assist or de-escalate. Law enforcement was called, and a trespass warning was issued despite no unlawful behavior occurring. The handling of this situation felt unnecessary and unprofessional. I have submitted a formal complaint to corporate and am requesting that district management review this incident.