Great coverage. Fair deal. Incredible pricing and easy to read online account info. great THREE level security for my account. ANNNND the best part, NO WOKE crap, no sponsoring of stadiums, or social justice BS. They share the same values as me, so that's where I am gonna spend my money! Don't need to see some lame ass advertisement with some overpaid athlete or movie 'star' shilling for a basic product like phone and data service. When I had a performance problem, the tech very methodically handled it and service was outstanding. I am about to port my work phone over to PURETALK and save even more money! Ppl bitchin about long wait times ought to learn how to handle account needs themselves, and save your axe grinding for real issues. read more

Very disappointing. Spoke to Angelica and she kept trying to upgrade me. There's no savings here. Just pushy sales people

I decided to switch from AT&T #71/mo to PureTalk $25/mo. Please read entire review. I signed up on their website and after talking to customer service I decided to buy my own Samsung A25 cell phone (save $50 on Amazon). So I ordered a Sim card from PureTalk. The phone came and I started the long and arduous process of transferring data from one phone to another. I tried 7 times using the Samsung app wirelessly. Got various partial transfers. I then ordered a cable and transferred all the data effortlessly in 45 min. I then spent 2 hours arranging my screens and customizing the new phone (total of a half day effort). When my Sim card arrive I installed it (but did not read carefully and did no power down the phone). I initiated the activation process and I could get text and Puretalk data but no voice. Now I had no phone capability on new or old phone (since I activated with PureTalk). So I made Google Voice (IP) call to Puretalk on a Saturday. I called 3 times, each time waiting to get a rep and after 15 minutes holding the line dropped. I did email and got a response. Performed their procedure but still no voice. I replied back to Helpdesk #2976074 but no response all weekend. I waited to call Monday am (Google Voice) and got through to Customer Service. They referred me to HelpDesk and after various efforts they told me my A15 phone was not compatible even thought my model number was on their list - they did not like my sub number attached to the model #. So I resorted to call Customer Service to order a PureTalk A25 and eat the cost of the $250 phone I purchased. That's when I talked to Christian. WoW!!! After me describing my issue, he did some research and we tested my old phone with the new sim card and got no voice. So he suspected it was a SIM card. We spent almost an hour talking and testing. I decided to order a new SIM card and it arrive yesterday, re-did activation with Customer Service and now my phone works perfectly. Kudo's to Christian for going the extra mile and researching this vs just accepting what the HelpDesk said (new phone). Christian (Customer Service) is amazing and as I said went the extra mile. He called me back today to make sure my phone was working and I was able to give him the good news that all his efforts paid off and I am completely satisfied and looking forward (finally) to using my new PureTalk service. read more

Don't get the unlimited plan unless you read the fine print because it's not really unlimited. It deceptively cuts off at 60 gigs. Disappointing for a faith based company. This informatio should have been front and center, and, instead, they buried the lead. read more

After several more days of trying to get service for the "new" phone I bought, I left this company CRYING before my "contract" was up. They want me to pay the $200 discount for a phone that IS defective. On top of the they will not refund me for the month I paid inadvance. I am a veteran. I was never offered any discount. That is a lie. They dOnt have any. This company should face legal action. Bull**** read more

my router is not working and am waiting for my new onre to come in the mail barly used the hot spot / usb tether and have no internet what good is unlimited if its not 8nlimited. the normal imternet sucks on the phone 2 ill get emails hours after my team members get them. Makes it very dificult to comunicate with others quickly. I will be changing carriers once my contract runs up. read more

I am disappointed in PureTalk. I fell for the same moral values as me and the claim they are all American but I'm not so sure it's true. My biggest complaint is never being able to get through on the phone. I have never waited less than 20 minutes and I have waited up to an hour!! That's crazy, especially when I have plenty of things I need to do that are more important than sitting on hold forever. For now, I'm leaving PureTalk. I'll come back if you fire the failure who's responsible for this debacle. He/She is obviously not able to run a company. read more

Everyone should avoid Puretalk. They raised prices 300% and will charge you even when you decided to not to do business with them anymore. Service was not worth the lower price to start with so definitely no way deserves the 300% increase. They will also keep you credit card info and keep trying to charge you for service that is disconnected. Please stay away from this dishonest company read more

Switched two lines, got new phones, was not advised of long dist charges. Switched back to old carrier. Returned phones unused within 10 days. Phones were like new, do damage. They were shipped back to us with someone saying was a a scratch on one. Not from our end, probably in opening by return dept. Was told "SORRY" , no refund. Real nice way to treat a Disabled Vet. Will NEVER RECOMMEND THEM AGAIN. Customer service lady was very nice, but still no refund. read more

Absolutely. Been a customer since PureTalk started. Left ATT for PT and couldn't be happier. Never a single issue and pricing (about $27 per month) for total coverage and ALL options shatters the comp. John Haynes read more

ABOUT AS FLEXIBLE AS THE STASI IN A BAD MOOD... God forbid you actually need them to do something...they have ZERO ability to think outside the box or actually care that you have an issue that they could easily resolve. WOW, do I miss AT&T. Was on their service for more than a decade and yes they sure are woke, but they could at least HELP YOU. read more

PureTalk offers premium wireless at very fair prices. The service is excellent and their customer service is located in the United States so there's no miscommunication when you call. I highly recommend PureTalk. read more

I signed up with PureTalk after 14 year of coverage from Cricket Wireless because of the recommendation of Ben Shapiro and Matt Walsh on their podcasts, and because PureTalk was running a promotion where they offered a 1 year subscription to DailyWire+ if you signed up for a +$35 per month plan. I signed up for the plan and did not receive the promised membership. As a result of their false advertising, and their crappy customer service who refused to honor their promotion, I will be returning to Cricket Wireless. I don't care to do business with dishonest companies who like to pull a good bait and switch. read more

So far connections are super, on the AT&T system - as to customer service, you have to call and that is okay, and Sim card if needed you wait a few days or pay $15 for FedEx. Need to update once Sim card arrives. read more

Awful service, and they have 'captured' my number, making it impossible to port to another company via a series of catch-22 nonsense hoops and reps who can barely speak english despite being FROM the usa. Additionally, its been impossible to log into my account online for over six weeks, with a message saying to 'check back or call customer service' VOMIT read more

Writing this review after I got off the phone with a customer service lady. If it wasn't for her unprofessional attitude, I wouldn't bother with being here but now I feel obligated to warn people. So I, like many others, switched to PureTalk because of Daily Wire member's recommendations. It sounded like a great deal - cheap plans, based in the US - but a couple months in I started having internet connection issues. My data, even when fully charged at the beginning of the month, wouldn't be loading and it wasn't because of a bad signal, I was still receiving calls and messages, only the internet wasn't working at all. Eventually it got on my nerves because I drive far for work and need reliable data for Maps and other stuff and even in perfectly clear locations with great signal, the data just wouldn't work at all. Then one day, I'm pretty sure it was during the payment period - on the 1st of each month - my service dropped altogether. For at least a whole day and a half I had no service, no data, no connection at all, for no reason at all. My online payments were up to date but my service was cut off. I was willing to put up with this company for as long as I did because it was cheap and because I didn't feel like switching again but enough is enough. And then I also had an unpleasant experience with the customer service. I called, a lady picked up with a fed-up sounding voice and when I explained that I'm calling to cancel, she just verified my info, then asked me if I'm 100% sure I want to cancel and the second I uttered "yes," she hung up on me. No, "okay, have a nice day," no "bye," nothing. Just straight up hung up. Pretty unprofessional if you ask me but anyway, I do not recommend this service. I don't know what they told the guys at Daily Wire or however much they paid them for the ads but don't fall for it. It's a horrible company. read more

Wanted to buy a new phone through them and use their split payment option. They denied me. Spoke to a CSR who said I would have an answer in 24-48 hours. Nothing. Called back to be told it would take a week. Nothing Called back in 10 days and told it would take 30 days. Finally when I asked to speak to supervisor was told to email my request for an answer. Got this: Denied due to security 'protocols.' Asked what that meant and they said they could not tell me. Personal note: I purchased a $45,000 truck and got approved in 15 minutes. Yet their "security protocols' deny me and they will not say why, so I cannot imagine they see me a financially unable to pay. Going to move to another company who may be more amenable to customer service. read more

Bought this for my Dad last year, from the begining he had problems with making and receiving calls, I stayed on the phone with Puretalk for hours trying to find out the problem they told me I had to call the manufactuer, called the manufacturer they told me I had to call puretalk, so nothing got fixed, this is a terrible company in my opinion. If I could give it a minus 10 stars I would because one star is too good for them! read more

I was excited to join Pure Talk because their values are the same as mine. But when I went to Colorado, I did not have any phone service. So I switched servers. When I got back home to Arkansas, my husband and I researched other carriers. We found a cheaper one that had coverage in Colorado. Pure Talk refused to release my husband's phone as we were still paying for the phones. We reassured them we would continue to pay for the phones. I asked them to make an exception in our case. Two days later we got a notice that THEY SENT US TO COLLECTIONS AND BLACKLISTED MY HUSBANDS PHONE SO HE CAN NO LONGER USE IT!!! So much for compassionate values. I am so disappointed in Pure Talk! read more

Vanessa M and Michelle were pleasant to talk to, helpful, professional, efficient, friendly, patient and answered my questions in a clear, consise manner. I am so grateful and thankful for their help. I've been with Pure Talk for 2 years. I've had very few issues and when an issue arose it was handled efficiently and immediately. read more

Horrible. Stay away. Terrible coverage and customer service. After getting tired of no service in many areas throughout Colorado I decided to port out to another carrier. Before doing so I called to pay off the amount that I owed on the phone I was making payments on. The customer service rep was not able to take my payment and said that they would bill me. Well...I just received a notice from a debt collection company. THEY SENT ME TO COLLECTIONS. Horrible experience. read more

This company is truly HORRIBLE! And they lie about the price of their land, don't honor television advertised offers, and their unlimited 5G internet does in fact HAVE LIMITS! I've been with pure talk 1.5 months. And have been throttled back numerous times. Employees will fight with you, disrespect you. They claim they honor the military, but they treated me horribly. So, I RAN, not walked away to another provider. read more

I was reasonably happy with PureTalk during the several years that I used them. Three weeks ago, I was dealing with customer service to upgrade our telephones and continue our association. PureTalk refused to finance the two new phones I wanted to get. I have several cerdit cards in good standing and a credit score in excess of 785. I changed to AT&T and was financed interest free immediatly. Please note: If you are a PureTalk customer and wish to change to AT&T, you have NO NUMBER PORTABILITY since PureTalk is a re-seller for AT&T. You would think it should be easier! Notice how PureTalk treated a long-time customer. Buyer beware! read more

If I could, I would give PURETALK a zero star rating! I switched from ATT to PURETALK in 2020, thinking it would save me Money. I was never able to use their cellular data, but just rolled with it. Today I went to an ATT store to switch back to ATT so I could get service for my Apple Watch. PURETALK would not release my number so I could keep the same one, claiming my mobile number belonged to PURETALK. I had tried to make the switch online, but ATT said they were unable to get my existing phone number switched over online, and I'd need to go to the ATT store. Even at the ATT store, PURETALK still would not release my number, claiming it was theirs alone. It was NEVER their number in the first place. I had that mobile number for years before I even switched to PURETALK. To say the least, I will NEVER recommend PURETALK to anyone and will give them a negative review whenever I get the chance! read more

I switched my phone carrier a few months ago. I left Verizon, because of the cost. I checked out what kind of data plans they offered. I opted for an unlimited plan. When I called to switch service, I explained that I needed an unlimited plan because I listened to pod casts while at work. It made the day go by and this was a must for me to change. I had a similar plan with Verizon. I made the arrangement to switch. I received the new phone and shortly activated. It would cost me about 30 dollars cheaper than Verizon. On my first day of use, I noticed that listening the my pod casts were not the best. It would cut out or go to black screen. I would try opening another window and start over. Sometimes I would just restart my phone. This was in a city and should have full bars. The first full month of service, I ran out of data with 10 days left until the end of my billing period. I called them, they said that after the data is used I will have a degraded data. This never happened before with other carriers. This was not degraded data, it was non existent. Nothing would load! I paid for unlimited! Another issue I had with this company, I never received anything in the mail to set up my account or to find out when my bill was do. So unexpectedly, my bank was overdrawn. Pure talk automatically debited money from my account without me authorizing it. I ran to my bank before work and deposited enough money to cover the overdrawn amount. I was furious. I have all my bills set up and scheduled. I have a tight budget. Luckily I caught the overdraft the same day and was not charged an overdraft fee. I called them and they explained that everything was done online. I will never receive a bill in the mail. The only thing that is good is the price and the fact that I can speak to someone that is in the United States. If I hear someone from another country, I do not want to give my personal information. I fear my information will be compromised and it is difficult to understand them. I do not recommend them! If their service does not improve, I will be looking for a new carrier as soon as I can. Thank you. read more

(horrible cell and rep service!!! stay away!!!) (back in 2022) first of all i was looking for a savings: i was able to create a savings but now i was not able to text, make calls and have hot spot like i had in the past with t mobile. for some reason i kept getting the same rep on the phone that always made it impossible to get access to my account while on the phone: he kept asking questions that i just didnt have the right answer to. then i would ask why dont you send me a text with a pin number and we can proceed. they this rep says why didnt you request that in the first place? so to set the record straight i paid pure talk to have horrible cell service and to have a rep that is very condescending and rude with no manners to then find out the iphone they gave me was so outdated but looked new. enough is enough! id rather call the phillipines with t mobile than to talk to this same mr pure talk rep again. update: 05/12/25 11:25am im on the phone with t mobile. the rep is saying that pure talk is not easily releasing my phone number so now im jumping through some hoops to transfer over my service. why is this happening? 11:41am i was able to transfer 1 line and then the line was disconnected now im back on the phone to transfer from pure talk to t mobile. 11:43am i was hung up on again while trying to cancel my pure talk account. im on the line again trying to cance l my pure talk account and still trying to cancel my pure talk account11:53am im still on the phone with pure talk and t mobile12:00 noon yay! im finally done with pure talk!!! this proud patriot is happy to cancel pure talk. read more

Waited for customer service about 15 min. then call dropped. Sure the price is good, but don't expect service if you need help.

Do Not do service with Puretalk.They have taken 3 charges ,for 1 acct,when i set it up.I owed one charge.It has now been a week and still no credit.I told my bank they would return it.They have not.Then when my order came the name was wrong,sim wrong,address and shipping wrong.I went to get a return and they said i had to pay for Shipping,afte i was told i could get 100% refund...another lie. You cant get through to customer service unless you have 1hr or so to wait on phone No Kidding.They ask for money for Veterans....These are Paytriots that Mark Levin is associated with.More Theft from the American People.My Bank is now handling since they did not honor theior word of refunding....A Ponzi Scheme...To use your money! REGINALD MCFARLAND IS A KNOWN ? CHARACTER! read more

I signed on to Pure Talk for value. They lack customer service. the web site message " We cannot process your request at this time. Please try again in a few moments, or contact Customer Support at (877) 820-7873." The phone call 611 puts you on hold for 30 + minutes them cuts you off. There is NO VALUE. The service is thru AT&T cell, it's rated the worst of all cell providers. The price is great, but the service voids the value. read more

Beware! - Unbelievably Bad and Costly experience: "After" switching and cancelling my old service, I was then told my phone does not work on their service (Samsung Galaxy, not exactly an unknown incompatible model). Yes after, and after I was asked several times (before switching) what model phone I had and as a result I did not have phone service for 3 days. To leave PureTalk was even more confusing! There tech in charge of porting continually ignored it or got it incorrect, so I was unable to leave them until I had to do the legwork to figure out what was happening! read more

They are very hard to get thru to! So far I have over 6 hours in trying to get my sim card for a new phone and get it working.

I saw TV commercial they were $25 a month and I fell for it after calling customer service to activate my phone the next day after they took my money they said they were taking $12.50. They took $20 that was strike one strike two was when I tried to get a hold of customer service and it took me 17 minutes. Of horrible hold music . strike three said it would only take five minutes to divert me to activate and it took 17 more minutes of eternal hold music and I begged him to cancel me. read more

Every so often the internet goes out on the phone so I have to call Pure talk to have them tell me how to change the APN. ..... So I can them ....go thru the phone tree.....then hold....then get a person who ask me a bunch of "account verification" questions (verification, validation, authenicaiton,certification !) ....then I describe my concern....(they usually do not understand so I have to redescribe it several times....then they put me on hold....then they come back and the transfer me to a hold ....then I get a different person .....then get a person who ask me a bunch of "account verification" questions (verification, validation, authenicaiton,certification !) ....then I describe my concern....(they usually do not understand so I have to redescribe it several times....then they put me on hold....then they come back and the transfer me to a hold ....then I get a different person ......then get a person who ask me a bunch of "account verification" questions (verification, validation, authenicaiton,certification !) ....then I describe my concern....(they usually do not understand so I have to redescribe it several times....then they put me on hold....then they come back and the transfer me to a hold ....then I get a different person ......then get a person who ask me a bunch of "account verification" questions (verification, validation, authenicaiton,certification !) ....then I describe my concern....(they usually do not understand so I have to redescribe it several times....then they put me on hold....then they come back and the transfer me to a hold ....then I get a different person ......then get a person who ask me a bunch of "account verification" questions (verification, validation, authenicaiton,certification !) ....then I describe my concern....(they usually do not understand so I have to redescribe it several times....then they put me on hold....then they come back and the transfer me to a hold ....then I get a different person ......then get a person who ask me a bunch of "account verification" questions (verification, validation, authenicaiton,certification !) ....then I describe my concern....(they usually do not understand so I have to redescribe it several times....then they put me on hold....then they come back and the transfer me to a hold ....then I get a different person ......then get a person who ask me a bunch of "account verification" questions (verification, validation, authenicaiton,certification !) ....then I describe my concern....(they usually do not understand so I have to redescribe it several times....then they put me on hold....then they come back and the transfer me to a hold ....then I get a different person ......then get a person who ask me a bunch of "account verification" questions (verification, validation, authenicaiton,certification !) ....then I describe my concern....(they usually do not understand so I have to redescribe it several times....then they put me on hold....then they come back and the transfer me to a hold ....then I get a different person ......then get a person who ask me a bunch of "account verification" questions (verification, validation, authenicaiton,certification !) ....then I describe my concern....(they usually do not understand so I have to redescribe it several times....then they put me on hold....then they come back and the transfer me to a hold ....then I get a different person ......I GIVE UP !!!!!! read more

Pure Talks customer service is as bad as Crickett. Both provide HORRIBLE customer service. Received their SIM card and had trouble porting my old number. I was on hold between 3 seperate calls for 3.5 hours. Followed the directions provided by the porting department and the SIM card did not work. I was locked out of my former carrier's account and unable to use my cell phone, Called technical services and was on hold for 1 hr 45 min without resolution and no cell phone. They promote American values; what a total joke. Use another phone service before even trying to use PureTalk. read more

This negative review is based on quite a story, so you may want to read it. I was interested in this company because, at least according to its advertisements, it shares the same values I do. So I called Pure Talk to switch my service from another carrier. I should have heeded some red flags because the representative who signed me up kept raising her quoted prices: she quoted me a price for new phones, then raised it; she quoted a price for monthly service, then said she'd made a mistake and raised it. Finally, for reasons any sensible person will understand, I told her we do not consent to "autopay" (i.e., automatic debiting of your credit card without your action), and she told me that allowing me to pay own bill would cost me an additional $5.00 per month. She also said that she could not take me out of autopay, but that when it was time to activate, the person I spoke to then could do so. But I foolishly went ahead and signed up for service and they sent two phones to me. But I never got to use them, because two successive Pure Talk representatives could not figure out how to activate them! Also, both representatives said they couldn't take me out of autopay---contrary to what the saleswoman had told me. After two days of frustrating conversations punctuated by long periods on "hold," I decided to return to my earlier carrier. I submitted a request to Pure Talk to release my phone number back to that carrier. But the Pure Talk representative who took my request wrote down a wrong authorization number. I had to call back to get that corrected. Still, they did not release my phone number for several days, even missing a deadline they promised honor. It took a three-way call to Pure Talk from my initial carrier and me to get them to honor the transfer directive. I believe one cause of problems in this company is that its personnel are not adequately trained; different people told me different things, and they sometimes were not able to perform functions they were supposed to perform. Whatever the reasons, the service is lousy. Avoid them until they clean up their act. read more

Worst customer service ever!! Received one of their phones and the SIM card did not work. Called and after being on hold for an 90 minutes one day, the call was dropped. we called two days later talked to multiple people who put us on hold or dropped the call. collectively we were on hold this day for over three hours with no sign of resolving our problem. They promote customer service and American values. that is a total joke. Use any other phone service before pure talk read more

Highly Costly Experience I've been fighting for a refund since before Christmas. I just sent off a letter to their CEO. This is the letter. January 25, 2024 Mr. Reginald McFarland PureTalk 11100 Alcovy RD Covington, GA 30014-6406 Dear Mr. Reginald McFarland I'd like to let you know how poorly my issues have been handled. Like yourself, I'm a Veteran. I served 8 years in the US Army and Spent 6.5 months in Saudi Arabia during Desert Shield/Desert Storm. After I got out of the Army, I married my late husband whom I had met during my service and we spent 26.5 years together before he passed. When he passed, he was 100% disabled Vet. I was his caregiver so I didn't work outside the home and now live on what is called DIC (Dependent and Indemnity Compensation, which isn't much but with God's blessing I pay all my bills and feed myself and my animals each month. For well over a year, I've heard so many of the Conservatives I followed on YouTube be endorsed by PureTalk and they talked about how budget-friendly and great service your company provided. I've been with AT&T forever and when I quit working, we took our phones down to Prepaid to save money, so I only have Text, and Talk nothing else. After talking with my sons, we all felt it would be beneficial for me to switch over. So, on November 25, 2023, I called and as directed by Brandon Tatum I even gave his name. I was told that the promotion was over for the free phone, so since I live on a limited budget after talking with the customer representative it was decided that it would be best for me to go with the $20 a month plan and buy Blu that was an open box phone. I've bought other open-box products and have never had a problem. So, I paid a total of $99.00 on my debit card. I received my phone on November 29th and held off until December 1st to try and activate the phone so I could set up my auto-pay for the day I get paid each month. I struggled setting it up and even had to order a cord to try and transfer my contacts from the old phone which I've had since 2014 or 2015. That still didn't work so, I called my son who was able to put my info on the sim card by putting the sim in my old phone. Then I tried using the phone and found out that it wouldn't let me call out or text so I called for some help on December 6th 2023 and we found out that the phone didn't have an IMEI number, I also had been having trouble keeping it charged so it was decided that I should send back the phone and receive a new phone. I mailed the phone back after printing out the return postage form, which had been emailed to me. The Gentleman I spoke to said I should have my new phone in 3 to 5 days, which I never received. So, I called Puretalk once again on December 18th, 2023 and the person could not find anything out about why I've not received a new phone, so I said I just want my money back. He processed everything and said I should have my money back in 3 to 5 days. So, I've called Puretalk every week since. I've even asked twice to speak to a supervisor and both times after 20 or so minutes on hold was told non were available. List of dates I've called November 25th December 6th December 18th December 26th January 2nd January 8th January 16th And lastly January 23rd All I get is excesses. I am at the point where I've stopped following all conservative podcasts on YouTube because I can't handle them talking about your company. In December my bank account went into the Red since I had to restart my old phone which thankfully, I only had on pause, but they made me pay a reconnect fee and now I will be deeper in the hole with my bank when my electricity is paid on the 28th by auto-pay. I'm also thinking about posting a video on YouTube talking about my bad experience with your company and telling people not to switch. I had a family of 6 which is also military ready to switch over, but after what they've seen me going through, they will not be switching and saving money. I hope you can resolve this issue and refund me my money. Ways I think your company could improve on its customer service. 1. When someone needs to return a phone have them go in and do a factory reset 2. Don't give excesses, ie it's the holidays. 3. Always have multiple supervisors available to help if the customer service person cannot give a reasonable answer. 4. If you need information from customers call or email them don't wait for them to contact you. Sincerely, Karen Teague read more

In early August, I decided to switch from Boost Mobile to PureTalk since Boost Mobile data was dropping off in the middle of the month, and I was told that I would have to wait until next month for the data to be used. Also, they always had problems with their app, and I couldn't log into my account through their website. I called and asked if I could use my current phone and if I could switch over my phone number. I told the customer service rep my IMEI number, and she told me that my phone was compatible with PureTalk. A little over a week passed, and I was told by a different representative that the phone that I had wasn't compatible, and that was why I couldn't make or receive phone calls. I waited that long because I was told that I had to wait for the transfer and that it could take a while sometimes. So, I asked if I could buy a new phone since I didn't want to deal with switching to a different company just to keep my phone number. He said no since I was a customer, even though I was still in the trial period. Imonths, paid for the SIM card to be delivered and activated the account, which I wouldn't have done if I was told that my phone wasn't compatible! But he told me that if I wanted the new phone and to keep my phone number, I would have to switch providers, switch back to PureTalk, and buy a new phone to get a deal. Later, I chose Mint Mobile, and I was actually saving money as opposed to the "discount" of $2.00 coming from Boost Mobile to PureTalk ($35.00 to $33.00 a month). Now, I signed up during the summer sale and got $15 for 3 months, and it goes up to $20.00 a month regularly, plus I pay every 3 months! So, that's $60.00 every 3 months for the same data plan. Whatever. But when I tried to transfer over my phone number to Mint, it wasn't being released by PureTalk. I waited and kept getting the runaround; I assume to let the refundable trial period expire. I spoke to a customer rep again, & I explained the situation and she said, verbatim... "when you transfer back, then you can get your number back!" and hung up the phone. I called back & explained the situation to a completely different customer representative and she processed & rectified the release of my phone number. That was the end of my ordeal; ugh. I swear on myself that this actually happened. I just needed to get this off of my chest, because this really bothered me. I normally just shrug these things off... *Just avoid at all cost!*I read more

Pros: you do save me money, your customer reps are sincere in their mission to help. Cons: (Old news) when tried to move 2 phones from AT&T last year it took two days to get a Sim Card debacle squared away with the end result being I still have a Phone on AT&T due to how Pure Talk sent the SIM Card lose form my wife's, I ate the cost of the sim card and it took many hours of phone time, over 2 days to correct. Fast forward to today, I wanted to add a New Line and buy a Flip Phone for an elderly family member. Spent 45 min on line trying to add a $20 per month line and buy the $50 advertised Flip Phone. After contacting the Customer Rep, via phone, she also failed after the 1st 12 minutes to get the Pure Talk systems to take the order. Than after 2 more minutes, the phone price was $139, not the $50 online, that was for "New Customers".. So, Pure Talk did not get any new business from me and I am at the point of once again looking at all my options as my wife's phone is still on AT&T for nearly $60 per month I need a new phone for a elderly parent and Pure Talk seems focused on something other then consumer needs! Is Pure Talk capable of working with me/address these seemly nonsense, disrespecting approach to good customer service? Please explain to me why as an existing customer I am being penalized for wanting to add another line vs what a Non-customer would pay. In addition no-one ever tried to make amends for the issue I had last year and this has resulted in you NOT having at least one more line on my account and now that is up to two Do you NOT want more customers? Do you have the interest to even reach back out to me? I am not looking for something for nothing, only the respect that you seem to give non-existing customers. read more

A month ago, I requested "Conditional Call Forwarding" and for the last month, my phone has not rung. Every call has been sent immediately to voicemail, which is "Call Forwarding" and not Conditional. I have called at tech support at least three times and each time they say that they will put in a ticket to fix it, which takes 72 hours to take effect, but nothing ever happens. When I ask to speak to a supervisor, my call gets routed back to Customer Support and never to a supervisor. I guess supervisors don't work on the weekend either. Cell service has been acceptable, but Customer Support is abysmal. read more