My wife and I live on a farm, so our phones are always taking a beating. About twice a year one of…read moreour devices needs a repair and I always trust JCD to do it quickly and professionally. I've also sent damaged phones and had them discourage me from spending money for the repair due to age of the device or severity of damage. That gives me a good feeling about the integrity of their company.

The back of my iPhone 14 Pro cracked really bad the second time and I came here to fix it. They're…read morereally professional and kind. They explained the procedures and also called beforehand for confirmation of other work when they discovered other areas were broken too. In addition, they followed up the next day to make sure my phone didn't have any issues. All in all, this place is a gem for getting your phone fix! I also highly recommend them over IGSM in Bellevue. IGSM was the place I went to the first time it cracked and it took longer to fix and they're also less professional + more expensive.

Came here to get help activating with my prepaid plan, waited 42min for the only person( guy with…read morenose piecing and salt and pepper hair) in the entire store to help me, no greetings nor welcoming address! The guy tried to help me by playing on my phone while scrolling down on his computer to see if he can fix my issue, but while doing that he kept biting his nail/finger and putting his nasty wet finger on my phone! I almost threw my phone after he was done! and of course he didn't fix my issue. left mad and with a contaminated phone! don't go here and waste your time!

This place was so helpful and nice! Terry and Jay were really great to work with. They helped us…read moreswitch over from Verizon which seems like it could be hard. Got new phones and made the process as easy as possible.

I would give ZERO stars if this was an option. This place…read moreis rude and Ben didn't even acknowledge me as I walked in and browsed around for some time. I was the only one in the store at the time. After some time I finally asked him some questions I had about jersey sizes. He answered very rudely repeating the same answer as I asked about different jerseys. I didn't have anymore time for this rudeness and unprofessionalism so I just left.

DON'T GO THERE, most rude and unprofessional staff, I entered the store to buy jerseys and the two…read moresalesmen were watching a game on a laptop and when I asked for help they ignored me and never looked even and I asked again if I can get some help and one salesman answered me in a very rude and aggressive way that he is helping another customer so either I need to be patient or ask the other salesman to help, while both are standing next to each other watching the game. So simply I didn't even comment and left, just feel bad that exact same experience is all over the reviews and seems no one care to fire these guys or fix it. Maybe they are rich enough and don't care if they are losing customers, good for them.

I've been inside this TUMI location twice and have been greeted and treated with the best customer…read moreservice. You want to make the assumption that if someone is working somewhere, they know the product they're selling through and through. But that's rarely the case these days. However, the staff here really knows the inner workings and little details about the bags that you didn't know you wanted to know. It's great! On top of that, while the service is great, it isn't super salesy. I just felt like I was learning about the bag or luggage I was looking at. Lastly, while there is a security guard up front, he doesn't make customers feel uneasy or uncomfortable looking around, touching things, and shopping. I barely noticed he was there besides the hello and goodbye that were said. There are a few high-end shops around that don't get this balance right, and it's a shame.

Friendly staff, fast service. Got a zipper pull replaced and initials engraved. Would definitely go…read moreback in the future!

Huge shoutout to EDWIN !…read more He is the pinnacle of professionalism and expertise. Our luggage handle broke all of a sudden after many years of use and we brought it into the store on a whim. Edwin was able to fix the handle and replace the lock on our luggage very swiftly. Also free of charge :) A++++++ luggage repair experience here.

My laptop stopped working after my cat laid on it and I though she broke the screen. It was not…read moreturning on. Isaac got it to work and turn on within minutes. He also helped me set up my wireless printer that I thought was also broken. He was very patient and taught me what to do at home.

They did an awesome job!!!! I cracked my camera lens & had no idea where to get it fixed. Yelp…read morebrought me here & they DELIVERED. The service was fast, professional, reasonably priced & super friendly staff!! I recommend this business to fix all your iPhone or gaget issues. Thank you so much!

If I ever need repair of a computer or resolution of some problem with my computer, I will…read moredefinitely make this my first choice. As one who has worked with both hardware and software over a long career, I was totally mystified when my relatively new laptop would not boot up or even produce a display. I brought it to An (the proprietor) and was stunned how quickly he determined the problem (Microsoft BitLocker issues) and had me on my way at no charge. I offered and would have gladly paid, but he declined. This is the sort of service I seldom see any more, and I couldn't recommend A Solution Repair Shop any more highly.

I desperately needed help after riding over my Macbook Air laptop with my power wheelchair!…read moreFortunately it'd been lying face up on the floor, so just the screen side was toast. And even more fortunate, I live only blocks away from A-Solution Repair Shop, who by-far had the best reviews of repairs in Western WA, let alone downtown Renton! And fortunately again, An had a Macbook Air screen that fit may laptop. In a couple of hours and for a reasonable cost, I got my computer back & working like nothing had ever happened. Well, the computer's top & bottom are different colors but I think it looks kinda cool and definitely unique and it's a reminder to me to be more careful with my toys. An was, as others have said, super helpful plus he has a great sense of humor!

To be clear, this is not a review of the company as a whole. This review is specific to Jocelyne at…read morecorporate headquarters. After some difficulties I encountered at one of the stores and with general customer service with billing, she smoothed out all my issues and treated me with respect, courtesy and patience. Furthermore, she went above and beyond what I expected, making me feel valued. As you can see from other reviews, it's the employee who can make or break a customer's opinion of a company. If more were like Jocelyne, T-Mobile would have a lot more positive reviews. (I am not giving her last name out of respect for her privacy.)

I am extremely disappointed with my experience with T-Mobile…read more My account has been scheduled for cancellation WITHOUT my authorization while an active dispute is still under review. This situation remains unresolved despite multiple attempts to address it directly. The core issue has not been resolved: * My device is not functionally unlocked * It cannot be used with other carriers * eSIM activation fails * The device manufacturer has confirmed that no unlock request was ever submitted at the system level Despite this, T-Mobile has stated that the obligation has been fulfilled. In addition, a Port-Out PIN was generated on my account without my consent, and I was instructed to transfer my numbers. This matter is currently under review with multiple agencies, including the FCC, Texas Attorney General, Washington State Attorney General, New Mexico Department of Justice, and the Better Business Bureau. Proceeding with account cancellation under these conditions raises serious concerns regarding consumer protection and business practices. I am requesting: * Proper device unlock at the system level * No account cancellation while the dispute is active This issue remains unresolved as of today. For resolution, T-Mobile may contact me at: tonynguyen2113@icloud.com

I couldn't be more pleased with the knowledge and professionalism of the T-Mobile technical service…read morestaff. Without getting into the weeds my WiFi went down. They had the problem diagnosed and fixed in 15 minutes with a generous account credit for my trouble. They even called back an hour later to make sure things were still copacetic. Try getting that from a bot. This just goes to prove that companies whose customer service sucks are making a conscious decision, through indifference or financial pressures, to ensure an undesirable outcome. Thank you T-Mobile. Five easy stars.

I am shocked by how bad this company has become. It used to be great, but as it grows it clearly…read morecannot provide customer service. I originally connected Netflix with TMobile and received a confirmation that it was connected. Except that it wasn't and I was being charged in full for Netflix instead of getting the promotion of basic Netflix on them. In December of 2024 I had a chat with a TMobile representative, helping me reconnect Netflix to TMobile. I have a full copy of the chat, where the representative confirmed that it was connected. It got disconnected at some point and I have not received the Netflix benefit again. I just called TMobile and the most unprofessional and unhelpful discussion with Customer Service. They agreed to reconnect it, but actually blamed me for disconnecting it (which I didn't do) because they had no record of it. They also blamed me for not being proactive about this issue. I actually asked only for a credit of 50% of the amount I shouldn't have paid. They told me to call Netflix. Netflix has no connection to TMobile's benefit, and TMobile still said I should ask them for a credit. TMobile refused to contact them and wanted me to be middle man. I initially spoke with Bonez in Customer Service. He seemed helpful until his only solution was for me to call Netflix. Everything went downhill and I had to asked at least 15 times to speak with a supervisor. Finally I spoke with Chase, who parroted everything Bonez said. I asked to speak with his supervisor but said there was no one there that could do anything else. He then refused to give me the name or department of someone else I could talk with. Extremely bad experience with TMobile since 2024. Great prices, but terrible customer service when really needed, or not providing a service they said they would makes the great price not really great.