I had an absolutesaga trying to deal with my Apple Watch, and Tico at T-Mobile Bellevue Square…read morecompletely turned the experience around. I originally went to the Factoria T-Mobile thinking I just needed a watch battery replacement. They sent me to the Apple Store, and the Apple Store then sent me to T-Mobile Bellevue Square. By the time I got there, I was already annoyed and frustrated because something that seemed like it should have been simple had become so much more complicated than I ever wanted it to be. Enter **Tico**, who was absolutely terrific. He figured out a way to get me an entirely new watch for essentially the cost of what I would have paid for the battery replacement. Even though the store was busy, he stuck with me through the entire process, never rushed me, and was incredibly patient, nice, charming, and helpful. He took care of everything and genuinely made me feel supported before, during, and after the purchase. His manager, **Mike**, also jumped in at different points to help and make sure everything went smoothly. I was really impressed with both of them and with the level of customer service they provided. We are very happy with the new watch! I did run into one little issue during setup afterward, and I'm now communicating directly with Tico about it. Instead of being worried or frustrated, I'm completely confident it will get resolved because I know I'm in good hands. Tico and Mike are exactly what great customer service should look like. They took a frustrating situation and turned it into an experience that made me really happy to be a T-Mobile customer. Five stars and a huge thank you to both of them! cSad: I need to amend my review. Somehow my guys managed to add a line and switch my phone numbers around. My sister in law lost her phone number. My daughter's watch number went to my sister in law. It is a ROYAL MESS. I texted and called the store guys but no one got back to me. Since my sister needed her phone to communicate I had to call T mobile main and have spent TWO AND A HALF HOURS FIXING THIS. So they were so nice but somehow this all got messed up and they didn't get back to me so I am sadly having to change my review.

I am shocked by how bad this company has become. It used to be great, but as it grows it clearly…read morecannot provide customer service. I originally connected Netflix with TMobile and received a confirmation that it was connected. Except that it wasn't and I was being charged in full for Netflix instead of getting the promotion of basic Netflix on them. In December of 2024 I had a chat with a TMobile representative, helping me reconnect Netflix to TMobile. I have a full copy of the chat, where the representative confirmed that it was connected. It got disconnected at some point and I have not received the Netflix benefit again. I just called TMobile and the most unprofessional and unhelpful discussion with Customer Service. They agreed to reconnect it, but actually blamed me for disconnecting it (which I didn't do) because they had no record of it. They also blamed me for not being proactive about this issue. I actually asked only for a credit of 50% of the amount I shouldn't have paid. They told me to call Netflix. Netflix has no connection to TMobile's benefit, and TMobile still said I should ask them for a credit. TMobile refused to contact them and wanted me to be middle man. I initially spoke with Bonez in Customer Service. He seemed helpful until his only solution was for me to call Netflix. Everything went downhill and I had to asked at least 15 times to speak with a supervisor. Finally I spoke with Chase, who parroted everything Bonez said. I asked to speak with his supervisor but said there was no one there that could do anything else. He then refused to give me the name or department of someone else I could talk with. Extremely bad experience with TMobile since 2024. Great prices, but terrible customer service when really needed, or not providing a service they said they would makes the great price not really great.

Oh Mohammed, where do I even start... from the way you approached me with such kindness and…read morecompassion in your eyes and the way you deeply invested yourself into our interaction. You showed such persistent care while also encouraging a positive energy. Mohammed, I'm blessed to have a matching phone and phone case with you. You made my day, Mo. 5/5 for Mohammed alone. - Daniel

I ordered a phone case on line and thought I can pick up from Bellevue square location to avoid…read moreshipping fee and wait time. Little did I know the store staff doesn't get notified for my order and I waited patiently for the staff to go around the store to search for the case for me. Then he came back and told me that he can't find it. I appreciate his efforts so that's the 2 stars but it is lousy that the inventory doesn't get updated and the order I had doesn't show up on their side so if there is anything I don't need to drive there and waste more time. So please call ahead if you are ordering things to the store to make sure they actually have it.

Great Apple Store with a few bumps during this visit…read more I've upgraded my phone at this location a few times over the years and have usually had a great experience. Today, my fiancé and I came in to trade in our phones for the iPhone 17 Pro Max, and he also picked up an Apple Watch SE 3. The only thing I'll always wish Apple would change is making more fun colors available for the Pro Max models. The lower model had a beautiful pink option that I absolutely loved, and I really wish that color was available for the Pro Max too. But thankfully, that's what cute cases are for! This visit started off a little differently than my previous experiences. We had a hard time initially finding someone to help. My fiancé first asked a group of employees for assistance and was directed back to someone at the front of the store. Since we had already seen her when we first walked in but weren't greeted or asked if we needed help, the whole situation just felt a little confusing. Thankfully, Richard completely turned our experience around. He was very kind, patient, genuinely helpful, and made sure we were taken care of. I really appreciate him stepping in and making our visit a much better one! I also appreciate that Apple gives you the option to come back later and drop off your old phone if you want extra time to make sure your photos and data are fully backed up. It takes away the pressure of having to rush through the transfer process while still letting you leave with your new device. Overall, we're still very happy with our purchase. I usually come here when I already know what I'm looking for, whether it's an upgrade, trade-in, or a new device, rather than just browsing. I do hope the customer service experience becomes a little more consistent, but I'm super thankful Richard was there and provided exceptional service!

I've had multiple poor experiences at this store. Most of the poor experiences were due to slow…read moreservice - which most of the other reviews have already mentioned and was not worth another review. However, an experience that my parents had at this store (70yo) was just totally unacceptable. The short of it was they were at this Bellevue location for 2.5 hours trying to set up a new phone. The first half to the time was waiting while the second half of that time was dealing with an extremely impatient store worker and a store manager on a power trip. This store and its management is embarrassing and turns me off of the entire Apple ecosystem. The poor ratings for this store over 500+ reviews is deserved. I would suggest you visit a different location.

I needed to replace my Pixel 3 battery. Other places I called could not do it because the Pixel 3…read moreis so old. Jet City did it quickly and now the phone works great.

The back of my iPhone 14 Pro cracked really bad the second time and I came here to fix it. They're…read morereally professional and kind. They explained the procedures and also called beforehand for confirmation of other work when they discovered other areas were broken too. In addition, they followed up the next day to make sure my phone didn't have any issues. All in all, this place is a gem for getting your phone fix! I also highly recommend them over IGSM in Bellevue. IGSM was the place I went to the first time it cracked and it took longer to fix and they're also less professional + more expensive.

Had an old prepaid phone we couldn't get working. They had a little time to take a look at it right…read moreaway...awesome. After a lot of work and some phone calls, they got it going. Their customer service, and the knowledge of their craft, is absolutely outstanding - as it has been on all of our previous visits. I'm definitely coming back here again the next time I need help with my electronics.

I damaged my iPhone right before a trip out of town. The screen was broken and the OLED panel was…read moredamaged. It would be days before an Apple appointment opened, however the folks here were able to get my phone fixed on the spot in 40 minutes! Pricing was simple and affordable and the new screen looks great. Highly recommend if you need affordable, fast, and convenient phone or other electronic service!!

I know there's customer service and there is EXTRAORDINARY customer service. It's real and I found…read moreit here in Factoria. My husband and I were shopping for dinner phone plans and we searched around Costco, Verizon, ATT you name it. We stopped by T Mobile on one Saturday, met Jon here and he was straight forward and explained to us all the phone plans and promotions we can get. After researching more, we came back on the following weekend and we talked to Jon again. He was very friendly, and helped us navigate all the sign up. Our situation was quite complicated so it took a bit longer and we also change our mind on the setup mid way. He was patience with us. He even changed my screen cover as I had a pretty big crack on it. I had to go back the next day, he recognized me right away and took care of the new phone setup. Since it took a long time for data transfer, he continued to check on me with the progress. I loved that he was so patient and kind with all our questions and changes. He made the customer felt very special.

Two months on the phone to cancel service then they started billing me For the free Netflix I don't…read moreeven like, I like the Peace HBO Maker back on The phone again for hours and 2 more days. Poor offshore Customer support if you Get a rate increase do not talk to them! So after days of phone calls to off shore Customer Confusion they told me to go To the store close by so I asked for a address They said they can't answer that the same As everything I asked before OMG. You can't screenshot conversations or Get text or emails all is blocked. If you call ask for someone that you Can talk through text or emails words Mean nothing! If they can not respond Don't talk run down and move your Phone number to pre pay this way You have power to open through them Or another carrier and your phone numbe Is still yours! I am now with better carrier Better price because I cut and ran after Talking to the t mobile wall!

Came here to get help activating with my prepaid plan, waited 42min for the only person( guy with…read morenose piecing and salt and pepper hair) in the entire store to help me, no greetings nor welcoming address! The guy tried to help me by playing on my phone while scrolling down on his computer to see if he can fix my issue, but while doing that he kept biting his nail/finger and putting his nasty wet finger on my phone! I almost threw my phone after he was done! and of course he didn't fix my issue. left mad and with a contaminated phone! don't go here and waste your time!

This place was so helpful and nice! Terry and Jay were really great to work with. They helped us…read moreswitch over from Verizon which seems like it could be hard. Got new phones and made the process as easy as possible.

Knowledgeable, trusted service from this team. Now if I can only stop trying to be my own tech.read more

These guys do very quick and excellent work. They definitely came through and saved the day.read more

Excellent experience and customer service. My offer seemed fair and didn't have to haggle over…read moreanything. If I am selling anything electronic, I'm definitely coming here and recommend you should too!

I must say that I actually had a very positive experience with these folks. I had several Apple…read moredevices to sell and quite frankly wasn't really sure what to expect? I did have a number in mind and when the dust settled i was paid more than anticipated! The young man that helped me was the owners son and was very pleasant and professional. I could tell that he must have had good parenting growing up due to his very mature demeanor and it was refreshing to receive such good customer service. I have a few other devices that I will take back to them and as the saying goes- "we shall see". peace and god bless

Excellent service for my cellphone. I needed a new battery put into my older cell phone. I did a…read moreyelp search and this place popped up, and it's right in my neighborhood. I was able to communicate with the owner who gave me an estimate, I showed up and he provided the service in 30 minutes for the price quoted and the new battery is working great in my phone. He was friendly and helpful. I really recommend this place if you're looking for an effective and affordable repair to your cell phone. So I'll give it my highest rating five stars.

Loved the Experience , got my phone fixed in less than 20 mins actually , Alex did an amazing job !…read moreIt was really fast and easy ! 10/10 definitely recommend !!