This has been my store for years. I just left very frustrated as the manager, John, directed me to…read morebilling on information that was told to me by his store every year regarding suspending a number. Imagine a business consistently offering a service and fee for a specific situation every year and then one day you go in to do it again and they act like that has never been done before. I've NEVER been treated this way in this store. I've never seen this manager before, although he said he has been there for years. I walked out of there frustrated and as I walked out, I heard him say sarcastically the name of my non profit account. THAT CROSSES THE LINE! I called him on it and he continued to use the "show me the door" voice. I did not want to make a scene because there were other customers there. JOHN, you need relieved. Your customer service skills are like a state trooper. I have called my business rep and am filing a complaint with AT&T. Totally unprofessional.

This store had the worst service. Although we had an appointment, they still just service people as…read morethey come in. Then the manager said he was waiting on a rep then said there are no other reps to help us. I guess the store manager can't help people. We walked out. I wouldn't have bought anything from them if I didn't have a phone. I would like to further my complaint to AT&T so they know the type of businesses that are representing their company. AWFUL EXPERIENCE Less than zero stars.

I visited the TCC Verizon Retailer in Aliquippa on Monday to get a new iphone and ipad.The phone I…read morewanted was in stock but not the ipad. Andrew was very knowledgeable of the product I wanted. He went out of his way to find ways of saving me some money. Friendly, curteous.....I've already recommended Andrew to some friends who are in the market for a new phone. The entire process was pleasant. Andrew was breaking in a new employee at the time and that was not an inconvenience. They ordered the ipad for me. it arrived two days later. I went to pick it up. Andrew was not there. Casey was on duty.....and again very knowledgeable of the product I was buying. He had me in stitches...very funny person. All three of the individuals I dealt with were fantastic.I highly recommend them to anyone needing to buy a new phone!

Absolutly the worst! I've been with version about 15 years and NEVER been treated so poorly. They…read morerefused to take a phone back after having it for 4 days because the box had a tear. Sold me a phone saying it was both 3 and 4 g when it was 4 only. Stay away from this dealer. Go to corporate office.

I had a deeply troubling experience at this location involving an employee named John Kelly. During…read morea phone upgrade in 2024, I was asked to sign physical paper forms, which I later learned from the Cranberry corporate store are not part of T‑Mobile's authorized process. After signing, I discovered I had been placed on a plan I did not agree to, and my bill increased from $73 to $134. When I questioned the discrepancies, the employee became verbally aggressive and used profanity. I escalated the issue through T‑Mobile's regional management and Asset Protection, but no resolution was ever provided.Since then, I have experienced multiple public harassment incidents from this same employee, including one that resulted in a police report being filed. Another incident occurred recently at Walmart, where he confronted me again and made threatening statements. The responding officer was already familiar with him from prior incidents. I am posting this review to warn others to be cautious. I hope the franchise owner and T‑Mobile corporate take these issues seriously, as this pattern of behavior poses a concern for customer safety.

I have switched to T-Mobile and needed help overwriting the new number to my current phone number…read more Kyle at the Butler T-Mobile store explained everything and was very personable. I had to go back and this time Rachel helped me. She was very professional and efficient. She accomplished everything in minutes. I highly recommend this store. Rachel was also very friendly. I didn't have to wait and was greeted upon my arrival. I had a great experience both times.

Make sure when you trade a phone in you get the value you were told. Do not take the new phone home…read moreto do the transfer of apps and data and then bring your old phone back. They did not credit the account with the value of the trade in.

I went to the store to get a new phone. An associate named Shakerah set me up with my new phone &…read moretold me that I had $150 in free accessories to use that day only because I had upgraded my plan. Flash forward to 2 months later & these charges for the "free accessories" are showing up on my bill. I went to the ATT store to resolve the issue. Shakerah was there & the manager didn't even bother to involve her to try to solve the issue. The manager Cayla basically told me that since I had been using the case/screen protector on my phone I wouldn't be refunded for any of the accessories I was LIED to & told they were "free" because of a promotion because it was past the return time & I was using a few accessories. This ATT store will give you false information & not help to resolve it .. never going back

If you go to a T-Mobile corporate store (as I did in Macedonia, Ohio) to buy an iPhone be prepared…read morefor a shell game. I went through pricing with the sales representative and he added a 24 month equipment charge plus the installment purchase down payment less the trade in fee of the iPhone 8 he gave me the hard figure of $437 for an iPhone 12. Today I reviewed my T-Mobile statement and my bill increased by $16.83 for 30 months (or $504.90) plus the initial purchase down payment. The bottom line is that I believe that the T-Mobile sales process is complicated on purpose. It's definitely a shell game intended to confuse clients and get you to pay more money. Next time around I'll buy a phone directly from Apple. I'm not sure how much it will cost but I bet the transaction will be more straight forward.

Friendly, knowledgeable service - really great staff here who are willing to help. Since the…read morelockdowns they've done a renovation and the store is much more customer friendly with tables and chairs which is great if they are busy and you have to wait.

This review is not on a particular store but Verizon FIOS in general. I went an entire month…read morewithout service for a bill that I had paid. Got the runaround every time I called or chatted. I got promises of repairs to get my issues resolved. Because I still didn't have service I, after many many conversations, was promised a refund for that month. As time went on I still had no service so I cancelled my account. Now Verizon has recanted on refund because I cancelled my account. This is theft, I paid for a service & Verizon didn't provide it. BEWARE OF VERIZON'S SHADY BUSINESS PRACTICES. Don't believe the "your refund has been processed".

The only store that has actually helped! I spent 3 hours going between the customer service line…read moreand the store by Walmart for something that was fixed in 5 minutes flat by an employee at this location. Unlike many Verizon stores, they do not waste your time!!

Easy and quick appt. Good pricing and friendly staff! I would definitely recommend this small local…read morebusiness and will definitely be using them again! My kids break everything!!

Chad is the best. I have used him multiple times and have never had a better experience. He…read moreabsolutely knows what he is doing and is a great young man also!

Super helpful and very professional! Dylan was particularly knowledgeable and made my experience…read morevery easy! Will definitely use them again!

My phone was repaired in about 2 hours and it looks and works great. Everything was covered by the…read moreinsurance. The staff was very professional. The waiting area started to fill up quickly, so I was glad I was there when it first opened. They don't always have the parts, which was the problem for the woman next to me. I'm really pleased with the result.