Thanks for replacing my phone battery, it's working great. 20 minutes! Amazing and friendly service.read more

Matt went above and beyond to help fix my daughter's cell phone and saved us what would have been a…read moredebilitating bill from Apple. Kadienne's face recognition stopped working...not a very easy fix! She couldn't access her passwords nor her college ID. It is not as easy as disabling the face recognition. Matt found the problem and corrected it and I can't thank him enough!!!! THANK YOU MATT!!!!!!!!!!!!

The Customer Service Person was very polite and professional, one I was finally able to get to him…read more How long was my wait? About 50 minutes, as the person two patrons in front of me, took a long time to complete their transactions. This seems like a common malady with most cellular retail operations which I've visited. They had two people working, and they seemed to be trying as hard as they could to get things done. So I guess the issues are with t-Mobile, and their staffing or processes. The patron in front of me was buying a new phone, and it wasn't initializing correctly. The other Customer Service Rep was busy with a couple, who were purchasing a phone, tablet and watch, and were still there when I left. I was also surprised when I got a text later, informing me that I had purchased insurance protection. That discussion never came to pass, so I cancelled it by calling customer service. That was a fairly quick call, but it was an unnecessary one. Bottom line, my phone was getting old, wasn't working well and needed replacement, which was ultimately accomplished.

I am a disabled American and I am home restricted at this point…read more I have been trying to get my services working since Thursday 7/14/2022 and today is 7/22/2022 that translates to almost 50+ hours and 8 days to get my services working asked them to send a wheelchair van for me and they said that is against T-Mobile policy and they have informed me that I will not have service till such time that I get to a T-Mobile store. Told them that it could be a month till I get there and they said "Please call us back when you can get to the store. Discrimination against those hAmericans with Disabilities is a horrible thing isn't it? Please save yourself the hassle and go with Verizon. Thank you

I dealt with Andrew at the Millbury, MA corporate location. He was completely knowledgeable,…read morehelpful and pleasant. My husband and I needed to have two lines added to my account. The process took over an hour, but Andrew was patient and knew his stuff. I'm pleased to be dealing with such reliable folks.

Verizon store at blackstone in Millbury Ma. was no help jwith my problem. Mike waited on me he was…read morenot helpful he's very rude really didn't want to help me. Will not go back there again. I hope his manager sees this and takes care of this.

My problem was diagnosed and resolved quickly by Nisar. I had cracked the screen protector and was…read moreconcerned the screen was cracked. Fortunately, it was not and faulty protector was removed and replaced in minutes. Pricing was reasonable. I really appreciate good service and this was it. Thank you.

He is always knowledgeable and friendly. Today he replaced the speakers in my laptop efficiently…read moreand at a very reasonable charge.