If I could give zero stars, I would. We have been going…read moreback and forth for 6 months with the "Manager" of the Victra Holden, MA store regarding promotions and credits. He never returns calls or gets back to either myself or my mom (who is also having billing issues). It's always the same line... "I'll look into it and get back to you by tomorrow." Tomorrow comes and goes and we hear nothing. Customer service is terrible. His lack of understanding regarding promotions and how to fix billing errors is evident. We will never go through this company again. BIG mistake.

I had the worst experience today where the rep wasn't aware of the widely advertised holiday…read morepromotion or trade in process. What was supposed to be a free phone, I found out was now $22 a month because he didn't apply the promotion, even though i questionedhim on it several times to make sure he applied it. I knew something was wrong and called Verizon myself who confirmed that it was all set up wrong and the promotion was not applied. The store charges you $40 in addition to the $35 activation fee and the reps reason, "it's a store policy to pay for me to turn on this tablet and run the available promotions". Thank God for the fact that I've been a Verizon customer for over 15 years and the willingness of the online customer service agent who reversed everything and changed what he did. I called the store, and after I explained what he did wrong, his answer was "well, isn't fixed by the other rep now? So I don't understand the problem". This is terrible! Stay away from this place if you don't want your plan and promotions messed up.

30 plus years of being a Verizon customer and countless phones/lines. I was in desperate need of…read morebuying new phone... I lost my phone while traveling and had nothing. ZERO ability to help but worse is that they reflect the business (Verizon) and it tends to leave a poor impression overal. "There is some fraud on your account and it's going to take days to clear up". That is a first (excuse). I encourage whoever owns this store to reach out to m!!

I want to give a a huge shoutout to Daniel and Will, the two gentlemen who very graciously helped…read moreus today. Me and my fiance's family are trying to combine our lines and it was a bit of a mess, and they answered all our questions while giving us great service. I usually have really bad experiences at phone stores, but this was very difference. Thank you guys!

Hamilton Computer repairs doesn't disappoint. Berto, the owner, took very good care of me. I've…read morebeen bringing my laptop to this business for many years. I've followed them to three different locations because they are personable, reliable, and affordable. I have to say, Berto is my favorite owner. I'm glad he took over the company. He really cares about his clients. He also has a great team of employees; whenever I called for an update, I with treated with respect and kindness. Berto is experienced and more knowledgeable than any other tech I've met. He was able to save all of my files and reinstall Windows to get my PC working like new. He even spent time helping me set up my desktop before I took my laptop home. A real gentleman with a big heart. I'm eternally grateful and I will always go to Hamilton repairs when I need help with my technology. I would recommend them to anyone who wants to be treated with respect, and a very fair deal. Thank you, Berto!

My laptop of 6 years was displaying "end times" behavior, and I was trying to figure out how to…read moreafford replacing it, but Berto was able to help get it back in the game. Professional, friendly, and helpful. I will be back to get a refurbished laptop for my 8th grader.

On 9/26/23 I went to their shop in Holden around 3:55pm, seeing on Yelp they closed at 4:30. The…read moreguy was on the phone, seemingly BSing with someone. I waited patiently for over 10 minutes without even a word from him. He had just finished saying biz was not good. I walked out saying "Business won't get better this way", As I walked out, he mumbled something about "being closed". They claim to be graduates of WPI. They may be computer experts; however, they did not learn how to run a business, common courtesy, or manners. Why did I go there? To get help with my home network, meaning PAID service call Don't be impressed with their credentials only!

Thanks for the quick fix on my son's gaming computer. We're completely computer illiterate and were…read moreat your mercy. Not only were you quick but so transparent with cost. Thank you for your kindness and professionalism!

Not repaired in the time promised. Not repaired at all and missing some original components. Will…read morenot return again.

I want to share such an amazing customer service experience that I had yesterday at Wireless World…read moreat 757 Grafton St., Worcester. Sometimes we are so quick to complain and write negative reviews, but don't take the time to share such positive experiences. I highly recommend Wireless World. Jose there is amazing to say the least. I went there with a smashed phone. I already knew the phone was smashed so bad that it wasn't going to be worth repairing. Jose went above and beyond to try to help me fix the phone so I could at least retrieve the pictures. He also gave me a very reasonable deal on a iPhone, tempered glass, screen, protector, and case. I would give him a 10 star review if I could. Thank you Jose!

Although the in store experience was OK. I Did not like the fact that while my phone was…read moretransferring all of my data from Old phone to New phone, the agent had his own phone out partially under his desk, having me wondering what he was doing? The amount of follow up I have had to do straightening out my bill, getting my accounts (Wireless and FIOs) linked is totally unacceptable and extremely frustrating!

I visited the TCC store in April hoping to get a new phone and number. My initial experience was…read moregood. The rep said I was getting the Welcome Plan which I wanted and priced it out. Everything seemed reasonable and I walked out thinking how easy it was. Until I got my first bill. She put me on the wrong more expensive plan and added protection when I specifically said I didn't want it. When I called she said she would look in to it and call me back which she never did. I went back in person and Nam helped me out updated my plan to the correct one and said a contact of his would reach out. Guess what, I didn't get a call back. So, I had to go directly to Verizon to get everything all straightened out. I would not recommend this store. You're better off going direct to Verizon. You'll get better service and someone who at least responds. I didn't know these stores were independent of Verizon. Lesson learned.