Called ahead to make sure I could pay my wireless phone bill at the store. I was told on the phone…read morethey have a kiosk in store that takes different forms of payment. There are 10 minute parking spots right out front of the store. Once inside, there is a kiosk to the right of the doors that allows you to pay your phone bill in the store. The kiosk takes cash, check, or card. It does not give change, but will credit your account if you pay more than what you're supposed to. It also gives you a printed receipt at the end and gives the option to text or email the transaction. it was very quick and efficient. Make sure you have you me account number since it you cannot pay the bill without it!

Breiana was helpful and patient: a great salesperson! We upgraded a phone and the process was easy…read more& efficient.

They took my friends money signed her up for a monthly bill without any if her knowledge and now…read morethere are saying she can't get a refund do not go here unless you wanna be scammed

The experience seemed great until you realize the way they get your bill below what you are paying…read morenow is that they have removed all protection on all devices and up your plan. Never was it discussed how they were getting the phone bill less just did it. He was rushing to get more sales and moving through everything so fast. Telling me the tablets were free, not that it would also up our bill. Getting us a new tower for internet, not indicating that it changed our plan. All of this also removed our previous grandfathered plan. The person was multi-tasking working with multiple people many times that I was in there it was clear he was just in it for the sales. People should know this is a retail store only worried about sales and making things sound great. Go to a direct corporate center before going to a retail store. I feel very deceived by this whole experience.

Purchased a car charger with USB port as the old one gave out after a few years. When I got home I…read moreupacked the charger and the next time I drove I used the charger only to find it didn't work. I returned to the store with the defective charger and receipt to exchange it for a working charger and they refused saying they don't warranty accessories. Contacted Verizon Wireless customer support and they gave me a credit for the charger. Don't do business with this store. They don't back up their products.

It is so disappointing to have to write a bad review, but sometimes it is necessary. Today we had a…read moreshocking customer service experience and other consumers must be warned: these people will sell you a defective product and will not stand behind it. Further, they will claim that the phrase "all sales are final" printed on the receipt allows them to sell defective products. In the real world, this is called fraud. In We R Wireless-land, the sales person will give you snark about how you should have read the receipt instead of asking to exchange the defective accessory for an operable one. Fortunately, because this outfit is a franchisee of Verizon Wireless we were able to appeal to Verizon Wireless' very professional customer support line to get a refund for the defective accessory. We are very satisfied with the resolution. Verizon Wireless should look very carefully at franchisees such as We R Wireless because their horrible customer service damages the Verizon Wireless brand.

When you drop your phone and see a vertical white line that resembles the Light Saber laser -not a…read moregood sign! After some online research (none of the tips fixed it) and consulting my Local At&T store, my screen needed to be replaced unfortunately. This spot was a Yelp find. A small store with accessories (covers, chargers mostly) & some refurbished phones for sale-but it's all about the repairs. I was quoted $129 to replace my iPhone screen. 30-40 minutes for the work. I opted to leave. When I returned my phone was not ready as the Technician noticed my battery was swollen and recommended replacing it. "No thanks as I'm not going to keep this phone much longer." I looked at their price list and noticed there was a budget screen for $95. Ok I'll go with that one instead. Would have been good to mention this in the beginning. Also a 10% discount is available with Yelp check in-didn't see this til after. Service was good and engaging overall with some good information about the repair, etc. My phone is back to pre Light Saber state. Only recommendation would be to give all of the options upfront. They provide a 90 day warranty. Would I recommend Swift Mobile-Yes

Very quick and convenient place to get fixes, but I can't say that it was good quality. I went for…read morea camera lenses repair because I was told by my phone service if I got it fixed, I could get full price trade in value. The repair was $96 and took them 9 minutes to do. When you have the camera it looks as clear as I can remember, thankfully, but on the lenses itself, you can see dust particles and the broken glass from the original lenses underneath. I would have thought the old glass would be cleared completely before putting on a new one but I guess they don't do that. I could have bought a $10/15 lenses repair kit myself off Amazon and done better in my opinion. I just over paid for convenience and hope I can't get my full trade in value for this.. or I just wasted my time/money.

My 5S LCD and screen finally broke after numerous falls. Called them and they said they could be at…read moremy work at 10am the next day. Agent arrived promptly and worked on the phone immediately. Took about 30 mins or so and cost $80. Not bad. Only con, did not have a card reader so he tried to send a Paypal request which my Paypal account must have blocked. Had to go to the ATM next door and pay about a $5 service fee. Oh well. Definitely recommended and highly convenient

Worthless. They claimed to have my part so I drove 30 minutes out there waited for an hour to…read morereturn and have them tell me they had the wrong part. Then I ordered it from them again and they gave my part to someone else. I ordered it a third time and never heard back. Took my phone to Beyond Electronics at White Marsh today and they fixed it for less and in 15 minutes..with the part in stock.The Hook Up also has a sign on the counter asking customers to give 5 star reviews for $5 off. Sham. As an update: I have been contacted by the owner trying to give me gift cards and other things to make up for my experience if I promise to remove my review. My phone was fixed by another reputable company and I do not want anything from your store. Moreover, this is a review site where we write honest reviews of what happened in our business interactions. I trust and use Yelp myself for many different things and would hope I'm receiving honest reviews which is exactly what mine is. I am not going to get paid off by a business owner. They also have one of their friends harassing me on Yelp with multiple messages asking me to take their deal and remove my review.

This is the BEST Verizon Store in Havre de Grace, MD. There is a larger store but my family refuses…read moreto go there. My husband and I went there ONCE with our sons looking for 4 phones and we were ignored by EVERY EMPLOYEE there. We then went to Wireless Nation and bought 4 phones with accessories. This small store has a young woman named Ashlee who is very pleasant and she is so knowledgeable. Thank you Wireless Nation. You have served our family for nearly 20 years. We always wind up coming back to you.

Walked in to have my iPhone camera lens replaced, it took all of 5 min and cost $25. Super quick…read moreservice and very fair prices. Thank you!

I texted the company on a Sunday night to see if they had a replacement screen for a specific…read moreMotorola phone. I received a text the next morning that they had it. I went into the shop Monday afternoon, only to find out they didn't have it, but would order it and have it the next day. I went in Tuesday, and the employee told me the screen wouldn't be delivered until about 4:15 PM that afternoon. I said I would return Wednesday. Wednesday at 10:15 AM - the screen still hadn't been delivered, but delivery was expected by 11:15 AM (FedEx!). I then called at 12:30 PM and still no delivery. Finally got a call around 1:45PM that the screen had arrived. Technician replaced the screen in about one hour. Final repair cost was $10 less than a competitor. Guessing the delivery problem was with FedEx, but recommend contacting them ahead of time to verify they have the parts and equipment on hand to actually repair your phone or computer.