I texted the company on a Sunday night to see if they had a replacement screen for a specific Motorola phone. I received a text the next morning that they had it. I went into the shop Monday afternoon, only to find out they didn't have it, but would order it and have it the next day.
I went in Tuesday, and the employee told me the screen wouldn't be delivered until about 4:15 PM that afternoon. I said I would return Wednesday.
Wednesday at 10:15 AM - the screen still hadn't been delivered, but delivery was expected by 11:15 AM (FedEx!). I then called at 12:30 PM and still no delivery. Finally got a call around 1:45PM that the screen had arrived.
Technician replaced the screen in about one hour. Final repair cost was $10 less than a competitor.
Guessing the delivery problem was with FedEx, but recommend contacting them ahead of time to verify they have the parts and equipment on hand to actually repair your phone or computer. read more