Arya to the rescue!! - Yesterday, I ordered a Kurt Geiger…read morebag online for in store pickup. Towards the end of the night, I picked up my order from the pick-up counter. I quickly realized that my handbag did not have a box. The lady at the online pick-up counter offered me a general, white gift box. While I appreciate her trying to help, everyone knows that a Kurt Geiger purse MUSTTTTTT come in the original box. That's a major part of the brand. Instead, I received the handbag in a plastic bag that reminded me of a produce bag. Eek! The lady at the pickup counter walked me upstairs to the handbag department where Arya saved the day! She apologized for the way my handbag was inappropriately handled by the other department. Not only did she find the beautiful box that it belonged in, she also wrapped it with a lovely bow. By this time, the store was close and she did not rush me at all or throw together a quick bow for the sake of time. She handled my gift with pride and care to ensure I walked away satisfied. I really appreciate her doing that and giving me the box that I actually paid for when I purchased the gift. No one wants KG in a grocery/produce looking bag. Arya understands quality and care. I hope she can be recognized for her customer service and kindness last night. Sidenote: All pick-up orders should include the original box or packaging that it comes with. This is not the flea market or FB marketplace. A store like Nordstrom should understand what it means to present the total package. Nevertheless, I'm giving the store a 5/5 because the 1st associate was kind enough to walk me upstairs so that Arya could save the day.

Back to back Awful experiences when purchasing my last two suits from the Towson Nordstrom location…read moredue to dishonest sales associates and subpar tailoring. On my most recent visit, Bruce Bereson assisted me. Bruce was nice enough in person, but lied to my face in an attempt to prevent any returns (probably to protect his commission). First, Bruce was wrong about the sizing across different jackets within the same brand. Oh well, that's forgivable. The issue was that when I needed to exchange the tux, I was told by a different sales associate that he didn't ring me up under my Nordstrom account, what's more, the sale was not tied to phone number or email, despite the fact that Bruce pulled my account up in store. As a result, I was told I would have to come back and talk to Bruce if I wanted to return or exchange my tux. In other words, despite having my account information, Bruce intentionally hid my sale and did not provide me a receipt so as to limit my availability to return the item. This also deprived me of my Nordstrom points, which for a purchase of this size would have resulted in a $10 voucher. These type of underhanded sales tactics are completely inappropriate. If you do choose to shop at Nordstrom Towson, I would avoid Bruce Bereson at all costs. As others have mentioned, the tailoring was also subpar. When I went to pick up my last suit from the Nordstrom tailor, I was given a jacket without the arms sewn in. After a lengthy wait, I was finally provided a complete jacket. Given the lack of integrity from the sales associates at this location, the Nordstrom Towson tailors will not be getting a second chance with my next suit/tux.

I'm not sure how I want to feel about this location. The store is always neat. They are always…read morewilling to assist you in finding what you need. However, some employees need to learn that when you are assisting a customer you should hold any other conversation off until you are done with the customer. The cashier did make sure I received the free product that I was supposed to receive in which I didn't even know I was supposed to get. Kudos for that. I wasn't totally satisfied but,, I was not completely disappointed.

The customer helped me find the things I need. I got a club card and discount. The Store is very…read moreneat. I will recommend

It's been nearly a month since my rather exceptional experiences at this Ulta location at Baltimore…read morePike in Bel Air. I don't know how commonly a customer will mentally hold on to the intention of recognizing such remarkable service several weeks on, but now that I have a quiet minute, I'm here to do so. That's how much their care meant to me. I live in New England, but I unexpectedly found myself in Bel Air, caring for my father in the final weeks of his life. Because my trip down was completely unplanned, I had only taken about ten minutes to gather some clothes and toiletries to throw into my car before making the drive to my parents' house. The circumstances of his condition had started to deteriorate rapidly. Though I would not trade that last stretch of time with my father for anything, I was heartbroken and exhausted by the time he died. As his funeral approached, I realized that I would have to get a few things to make myself presentable, to honor him. The last thing I expected from visiting a store in a strip mall was the degree and quality of love and empathy and comfort I found from the women working at this Ulta. My interactions did not end up monopolizing time away from other customers, but the stars must have been aligned to put the right people on the clock when I was there. I did purchase a few necessary products, but even more meaningful were the moments of humanity which happened while these women helped me figure out what I needed. Brittany was the first employee I met as a shambled mess of I-don't-even-know-what-I'm-looking-for. I am certain that providing customers with hugs is not part of the corporate training, but she carried her heart from her other job (as a social worker) and recognized that something was wrong. Her hug when I started to fall apart was everything at that moment. I had shown up right before closing time, so I had to return the next day to address my purchases. Stephanie was who helped me find what I needed the following day, but she did it while providing authentic love and support. She was empathetic, but also very uplifting as we went around the store. Stephanie, too, was a delight. When I was trying to think of what else I might need, Mandy was right there when I asked about brow care. Because of my family responsibilities, I had limited availability. Mandy worked in an appointment slot that matched my schedule. We also spoke of other services which could help me feel less frazzled, but the brow appointment ended up being the only slot I could swing. Nevertheless, I really appreciated how willing she was to make other things work for me. Bri was who dyed and shaped my brows. I've had brow care from some pretty high-end salons in Boston, and Bri was just as adept and accomplished as anything I'd experienced in those places. It seems like a small thing at a time of grieving, but it helped to feel so much more pulled together than how I had started out. I realize that this might sound corny or contrived to someone who was not there, but please know that my recognition of the care they gave is genuine. I'm not usually given to seeking emotional support in retail stores, much less remarkably good emotional support, but somehow, this is what I received. During that last week, as I was preparing to return home, I stopped by the store to thank these women for their love and humanity. I didn't catch them all, so I hope that this reaches them: My friends, please know that your collective care was much greater than the sum of its parts. Thank you for seeing me in a way I couldn't even verbalize that I needed. You will always be associated with the beauty that was found in a time of crushing grief. And thank you, Ulta, for hiring such people of quality and heart.

I did not like being followed around the store as a Black woman. I was already being assisted by…read moreone of the store clerks, yet another woman--who was white--was trailing me. She wasn't even discreet about it; everywhere I turned, she was there. I will not be returning to that location anymore. You already have cameras in the store, so I don't understand why you would go out of your way to make your customers uncomfortable.

Extended wait times due to not enough sales associates. Prices are higher than surrounding beauty…read moresupply stores in the area. If you know exactly what you want and price isn't an issue then this is the store for you. If you require assistance in any way you will be disappointed.

I came to this beauty supply store to grab one item. The cashier was busy talking with another…read moreperson behind the counter. She rung up my item and I quickly paid however, Lorine never asked me for my phone number to get my reward points for my purchase. When I asked her is it customary to ask the customer for their phone number to apply to there reward points she stated she forgot to ask and I could get points on my next purchase however, what will that do for my purchase today? She responded that it was nothing she could do since the transaction was completed. I didn't address it any further and I was in a hurry but, please remind your staff to be customer focused and remember to ask the customer for there phone number for reward points. No photos just purely disgusting by the nonchalantness of the cashier

Good spot for a good deal. The quality varies so you have to know what you're looking for and it's…read moretrue value. Today I'm disappointed to learn that they don't have the foot protectors for trying on shoes. Lots of shoes too.

Great place for discounted clothes and home decor. The staff is nice and friendly. Store is always…read moreclean and organized. I always leave Ross spending more money then I planned as there's many great items to choose from. Its very few times I leave Ross empty handed, Lol.

My friends love this location. I came to browse but it was…read moretoo crowded for me to shop so I will come back during the week. I found reasonably priced double strollers and the clothes were clean and inexpensive. I liked that some clothing categories were clearly labeled for example, swimwear was in a separate section. Some accessories were overpriced for 2nd hand resale because you could purchase new items from TJ Maxx for the same price. Bottom line- clothes, bassinets, strollers, and swings are the best priced items.

Came for their 30% off sale. Great items and selection, BUT and this is a huge BUT the "exclusions…read moreapply" exception with the sale announcement that was sent out via text literally was over 50% of the items I picked out. And you don't know that until you get into the store and see what colored tags and stickers aren't included. There are multiple colored tags and then different colored stickers on the tags for everything in store. So figuring out what was and was not included was somewhat frustrating. Some prices were much higher than expected and some were lower. So all that to say I won't be rushing back here like I did the other day.

August product has arrived and it's stunning!!! Stylists are ready to assist. The prices are just…read moreright, check out LOFT hunt valley

They don't even deserve a one star except for the one lady. It's terrible the world we live in…read moretoday. I am a African American female. Went to the store with my mom and sister to pick up a item that I purchased online. My sister wanted to purchase something else. We were followed everywhere, until I got to cashier. I will never go to this loft again. Very bad experience. All customers should be treated the same.

I enjoy a good Ollie's treasure hunt! First time at this location as my daughter just moved to the…read morearea. Didn't find much treasure this time, but I'll be back again!

This is the cleanest and most organized Ollies I've been to. It's huge and well lit. They have a…read moregood book and toy section. There is plenty of parking. They need more staff and working registers that don't break down. It's not as cheap as other locations but I got some good stuff.