Walked in to have my iPhone camera lens replaced, it took all of 5 min and cost $25. Super quick…read moreservice and very fair prices. Thank you!

I texted the company on a Sunday night to see if they had a replacement screen for a specific…read moreMotorola phone. I received a text the next morning that they had it. I went into the shop Monday afternoon, only to find out they didn't have it, but would order it and have it the next day. I went in Tuesday, and the employee told me the screen wouldn't be delivered until about 4:15 PM that afternoon. I said I would return Wednesday. Wednesday at 10:15 AM - the screen still hadn't been delivered, but delivery was expected by 11:15 AM (FedEx!). I then called at 12:30 PM and still no delivery. Finally got a call around 1:45PM that the screen had arrived. Technician replaced the screen in about one hour. Final repair cost was $10 less than a competitor. Guessing the delivery problem was with FedEx, but recommend contacting them ahead of time to verify they have the parts and equipment on hand to actually repair your phone or computer.

What an absolutely AWESOME place! I went in with several questions about my myriad accounts and…read morecame out with answers to all of them...and a much better deal on my accounts than I ever read about online! There are times when going to a sticks-and-bricks location and speaking to an actual, who in this case happened to be the owner!, than trying to navigate the unwieldy, often impossible online "customer service" function AT&T has. Go here! You will not be disappointed by the way they treat you.

From the owner: AT&T, serving over 81 million wireless customersread more

Purchased a car charger with USB port as the old one gave out after a few years. When I got home I…read moreupacked the charger and the next time I drove I used the charger only to find it didn't work. I returned to the store with the defective charger and receipt to exchange it for a working charger and they refused saying they don't warranty accessories. Contacted Verizon Wireless customer support and they gave me a credit for the charger. Don't do business with this store. They don't back up their products.

It is so disappointing to have to write a bad review, but sometimes it is necessary. Today we had a…read moreshocking customer service experience and other consumers must be warned: these people will sell you a defective product and will not stand behind it. Further, they will claim that the phrase "all sales are final" printed on the receipt allows them to sell defective products. In the real world, this is called fraud. In We R Wireless-land, the sales person will give you snark about how you should have read the receipt instead of asking to exchange the defective accessory for an operable one. Fortunately, because this outfit is a franchisee of Verizon Wireless we were able to appeal to Verizon Wireless' very professional customer support line to get a refund for the defective accessory. We are very satisfied with the resolution. Verizon Wireless should look very carefully at franchisees such as We R Wireless because their horrible customer service damages the Verizon Wireless brand.

This is the BEST Verizon Store in Havre de Grace, MD. There is a larger store but my family refuses…read moreto go there. My husband and I went there ONCE with our sons looking for 4 phones and we were ignored by EVERY EMPLOYEE there. We then went to Wireless Nation and bought 4 phones with accessories. This small store has a young woman named Ashlee who is very pleasant and she is so knowledgeable. Thank you Wireless Nation. You have served our family for nearly 20 years. We always wind up coming back to you.

Just got told to fuck myself and get out of his store Came…read morein asking for help. I'm upset because my husband is dying in my living room. My phone went dead suddenly ., needed emergency help. The guy said he didn't like the way I was treating him. Told him I was upset because of my situation. Told me to fuck myself and get out of his store. Got very aggressive. Be careful

They stayed to get my phone completely done after closing. He was professional and never had…read moreproblems with the repair!! Shattered backside of iPhone

0 stars. I took my iPad in for a simple screen repair. Everything else worked fine. When i…read morepicked it up...$223 later, it was locked out, permanently. It required a total wipe and reset. DO NOT GO HERE!!!!!

My iPhone X started taking blurry pictures, especially in bright sun. It seemed some dirt had…read moresomehow gotten under the lens cover. I brought it to them thinking a new lens cover and cleaning might be the fix. Here's where an experienced technician comes in, Turns out the lens cover was fine. They took off the screen and cleaned the camera lens from the inside along with the tiny lens that does face recognition. Who would have guessed that was the answer? Not only did my camera work great afterwards but my face recognition, which had also been acting weird, was back. No lens cover replacement needed! The Iphone X lives on!

Worthless. They claimed to have my part so I drove 30 minutes out there waited for an hour to…read morereturn and have them tell me they had the wrong part. Then I ordered it from them again and they gave my part to someone else. I ordered it a third time and never heard back. Took my phone to Beyond Electronics at White Marsh today and they fixed it for less and in 15 minutes..with the part in stock.The Hook Up also has a sign on the counter asking customers to give 5 star reviews for $5 off. Sham. As an update: I have been contacted by the owner trying to give me gift cards and other things to make up for my experience if I promise to remove my review. My phone was fixed by another reputable company and I do not want anything from your store. Moreover, this is a review site where we write honest reviews of what happened in our business interactions. I trust and use Yelp myself for many different things and would hope I'm receiving honest reviews which is exactly what mine is. I am not going to get paid off by a business owner. They also have one of their friends harassing me on Yelp with multiple messages asking me to take their deal and remove my review.

this is the worst place ever! I should have guessed by the…read morename of course. So I went there to get my cracked ipod touch fixed. It still played music, I just wanted to fixed the screen. they charm you into signing the contract without reading it by making conversation while you are going over it. thennnn when I came back to pick up my Ipod, the manager brings it out to me and says okay well we were able to fix the screen but something went wrong with the mother board. I try to charge it and got nothing. I come back and tell him I was not pleased and he says "we let you keep the screen!" are you kidding me? So he gives me about $30 out of the $80 I paid them to basically break my iPod. do me a favor and just skip this place and go somewhere more legit. thanks

i would not recommend using this service. bad service, they are bad @ communication, they sell…read morebroken products

From the owner: We come to your location, wherever you are, on demand, and repair your phone on the spot! Most…read morephone repairs take less than 15 minutes, and We do not even have to come in the home! We have 10 years of experience, and are the best known, and most trusted phone repair business in Baltimore. Same day Availability!