THE most "horrible" phone/customer service ever!!!...people with such harsh accents they can't be understood and whatever you choose to get help with never gets processed...recordings always take you somewhere else .. read more

I am a subscriber of Uverse in Pittsburg, CA. Uverse should change its name to Upay for no service. The signal is lost at least 3 time per hour of use. It is an on going issue since Oct oh 2016. I scheduled appts with their tech and they don't show up, no curtesy call, and the each appointment has a 4 hour window. The techs who do show up have no idea what they are doing because here we are, nearly a year later the problem still persists. If you are considering Uverse as a service provider, do yourself a favor, don't. I'd give it a negative star rating if I could. read more

Haven't even had my Service activated yet but it is below par! The company isn't on the same page and they guaranteed something they couldn't fulfill. They've been out several times to get us hooked up, which I understand that things needed to fixed, but when it was already suppose to be fixed they put a rush order for it to be done and guaranteed we would be up and running before Saturday. Called to find out what was going on since they fixed the outside issue just to be told they can't get anyone out to activate it until Monday, the previous person "guaranteed" by Saturday but didn't book us in a slot. Save yourself the headache. Search for another provider read more

If I could get zero stars I would. I'm currently on hold with the 11th representative the technicians were supposed to be here between 9-11 so I stayed home even tho I have tons of other things to do to complete my move, it's now 2pm and three promised appearances later they are promising tmw "for sure" What a joke! read more

If I could give the service a zero I would. Receive a disconnect notice in December saying my service would be shut off on February 4th if payment wasn't received. Well AT&T shut me off 2 days earlier. Contacted them by phone and was told to pay the past due amount and your service will be reactivated. So, I go ahead and make the payment. They transfer me to another department and put me on hold over 32 minutes. I call back and they answer me in 1 minute. Im told differently about turning my service back on. Now im told that I have to wait approximately 7 days before I can have service again. There is too much competition amongst providers to put up with crappy service. Cable providers have the ability to be flexible with payments and can reconnect your service immediately. AT&T representatives show no empathy or concern with guest issues and pretty much have to tell you it is what it is. This is my second bad experience in 8 months and im fed up. Im putting a stop payment on AT&T account and finding another provider. read more

Very bad service. By a technician They came on 12/28 /2018 to fix my internet problem. WIFI was out. He said he can't fix problem on that day. He was supposed to be next morning before 9am. He show up. At 10:45 am next day. It was 4:20pm on 12/29/2018. We decided to call coustumer service because we did no hear anything from that Technician all day. I call his cell. No answer. So we call main office. They said problems was not fix. So I wen and check we're he was working on side. Of house. Omg all wires were out that Box. AT&T box was all open very unsafe bad hazard. It's been raining. I took a video and pic to show that bad service they did. And they don't want me to touch anything on Box. But this is how he left everything open. So next technician it coming until 01/02/2019. And today it's 12/29/2018. You can see no water inside box. If water goes inside my house true that hole. AT&T its going to fix my inside of my wall because no Water inside yeat. But manager from coustumer service said not too touched anything. AT&T. Service. ‍‍‍ read more

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WORST SERVICE EVER! Never-ending calls to customer service, 4 technician visits....still have the wireless boxes going out every night, slowest internet speed possible. They tell you speed of up to 50mbps...mine clocks in at an amazing 9mbps! The first tech was here for 6.5 hours, threw his hands in the air and tells me "I don't know what to tell you", then left. It is so slow, it kicks the printer off, kicks the cable boxes off....what a nightmare. The final tech visit tells me that it might work if we switched to wired boxes instead of wireless, and to buy my own router, because AT&T equipment is garbage. Wow. We are finally switching over to Comcast. The credits AT&T offer are insulting, especially for the lack of use and subpar service for over 3 months. Do yourself a favor and go with a different company. read more

AT&T has the worst customer service on the planet. On hold 5-20 mins 3 times.. 3 transfers to the "right dept".. two disconnects. One would think a large "communication" company would be more efficient at communicating and it happens over and over again. read more

If you can find another service provider for the internet and directv, I suggest you do that. The problem is, there are really only two providers for stations similar to directv and comcast. That is a monopoly and that is why they have such poor and degrading service. They know a customer only has a couple of options, and that lack of caring in service is intended from such monopolies. At&t called us to do an upgrade. They scheduled the upgrade at their convenience, and we abide by that. The service person did not like me asking questions and would not give me any kind of date as to when they would be back to fix the issue, our phones lines were down because of this upgrade. Prior to that we had no issues. He said they were busy and when I asked if they'd be back in 2 weeks, 3 months, 6 months, he said he could not say. Every consumer deserves to have some kind of timeline. He said that wasn't his area. But as he was leaving he was upset and while I was at the door, he pushed the door on me intentionally (we have a black iron gate for the front door), because of his anger in my questioning. I called and complained about them hiring violent employees going into someone's home, that is not right. The person I reported it to assured me they'd take care of the situation and would give me feedback. Well, of course I never got feedback and things only got worse with their lack of inefficiency and not caring about the customer. My mother does not have a cell phone, so I explained that we needed at least the phones working. My mother is 86 and being without a phone is dangerous. I explained this, and they did not care. I spoke with a manager and she did not seem to care enough either for any kind of significant follow through. She just transferred me to yet another inefficient group that had me on the phone for about 3 hours and they only ended up giving me the same time and date I originally called to schedule earlier, because of my mother's situation. One of the people I spoke with even had the nerve to say that the threatening man who pushed the door on me, that, that was his word against mine. He brought that up on his own, there was no need for him to discuss that with me. I'd already reported that separately and made it clear that I was not calling because of that at that time. He did not need to bring that up, and then pretty much called me a liar before they'd even looked into the situation. I'm against monopolies because of these kind of actions and wrong doings to the customers. This kind of behavior is generally from the CEO and down. I have worked many years in customer service at fortune 500 companies and if the CEO found this kind of service inappropriate the employees would not be responding as they did( especially not so many of them. I spoke with about 4 or 5 people). This behavior is encouraged from top down. As long as the profits are not effected, they don't care how consumer's are treated. If you can find a better service provider do that, because we the consumers' deserve that and should be treated with respect. read more

I feel like I'm living in a cartoon. The following post is real. I've had AT&T internet for years. I just went to move to miles from my current address to a new house in town. I made an appointment with AT&T to have my internet hooked up. When no one showed for the appointment, I called AT&T to find out the status of my order. Over the next 20 minutes after talking to two different departments, I found out that they would not be able to give me internet for a month and a half. It's the 1st of November and they're talking about December 28th that I could have internet. They asked me to hold on and wait for updates. And the story the story is true. AT&T can go to hell. I called up XFINITY and had internet service in minutes. Goodbye weirdos read more

I can't stand this company. I just bought a new home in a brand new community out in brentwood. So I called At&t to setup new internet service at my new address and was told by the sale associate that they would have to send a technician out to the area to see if my address was serviceable. The lady told me it would take 24 to 48 hours for a technician to do this at which point she would then call me back to let me know the outcome. Well 48 hours came and went and no phone call so I called them and they told me that my address was not serviceable. I then asked the rep why is it that my address is not serviceable when I'm surrounded by neighborhoods that have service with them. She was unable to explain so i asked to speak to someone who could explain it to me. I was told that they needed to come out and setup the system for at&t but that it would take some time for them to do that. She was unsure how long it would take but a work order needed to be submitted for this type of work and i guess only one person asking for service for them was not a good enough reason for them to put in a work order so i can have their service. If and when at&t gets their shit together they will be the last company I will pick for internet read more