Just wanted to let everybody know that if you are still looking for a new roof then it is worth calling Manny at Assurance Roofing. After the hail storm in late April I was looking for a local company to repair my roof in Lakeway. Due to a family emergency, I was not immediately able to find and contact a roofing company, though many out-of-state contractors were coming door-to-door through the neighborhood. Needless to say I was way behind the power curve getting the work started. I got a recommendation from a friend of mine and he put me in contact with Manny with Assurance Roofing who had done the work on his home. I called Manny, and he scheduled a time to meet with me. Since I had never really had a major claim, he reviewed the work to be done, walked me through the process, and basically became the general contractor, dealing with all the additional subs (Glass, fencing, painters, permitting, etc.) needed to repair my house. Manny was even able to meet with my insurance adjuster to ensure that all bases were covered. He walked the roof and wrote up an estimate using the same software package as the Adjuster. I picked the shingles and selected Assurance to perform the work. However, dealing with the city of Lakeway was neither pleasant nor professional, no fault of Assurance nor Manny, who kept me informed of the backlog from the city permitting department. Manny reviewed the work done by his workers as well as all the subs, making sure that all work was done to my satisfaction. As soon as the permit was issued by Lakeway, Manny had the shingles delivered and the roof went on in one day and the cleanup was very good. The workers did an excellent job and the roof looks great! Manny was very professional throughout the process and always kept me informed as to when work was to be performed. I would recommend Manny and Assurance Roofing no matter how big or small the project. read more

After finding water spots on my bedroom ceiling I realized there was a leak in my roof. I called Assurance roofing... highly recommended by a friend that had used them, to come and see where the leak was and make a repair. Daniel from Assurance came out the next day, found the leak and patched it. After having looked over the roof, he suggested I call my insurance company to come and take a look because he had noticed a fair amount of hail damage. I called the insurance company and they sent out an adjuster to look at the roof. Much to my surprise he said the roof did have enough damage that it needed to be replaced as well as roof vents and the gutters. I called Daniel and told him I would like Assurance to do the work. After that call Daniel took care of handling all of the work that the adjuster indicated needed to be done. A week after my call to Daniel he had a crew stripping off the old shingles, laying down a water proofing sheet and replacing all of the shingles in two days. The crew did a great job as well as a thorough job cleaning up before they left. He then had the gutters and downspouts all replaced. Daniel called me or came by every day while work was being done and he kept me well informed. His main concern throughout the entire process was to make sure I was happy with everything that was being done. I am retired so I was at home each day watching what was being done and I am completely satisfied. Daniel handled everything from scheduling the work to handling things with the insurance company. For me it could not have been easier. Needless to say, I highly recommend Assurance Roofing. This is the first time that I have felt compelled to endorse a company that I have done business with. read more

I just unexpectedly sold my home and received the buyers inspection report indicating some roof anomalies. My closing is only 4 days away, so having to address inspection report fixes in such a short time is vey stressful--too much to do, and so little time! I had received a roofing recommendation for Assurance Roofing from the Modernize website. Morgan called me the next day and I sent her a copy of the inspection report with photos so she could assess the situation. She called me back and indicated it would be an "easy fix". Repairs are not a big money-maker for a roofing company yet she immediately sprang into action to take the away my stress and treated my situation as if it were the most important thing in the world! I knew I was in good hands and my stress just melted away. Several hours later, Mark arrived and took photos of the area requiring repairs. He was on the roof for about 2.5 hours, took photos of the completed repairs so that I could see them (and so I can send them to my home buyer). He also trimmed away trees limbs that were too close to the house--he went above and beyond my expectations! It was later in the evening when he finished this project, so I offered him an additional $20 cash so he could buy dinner--he refused to accept. I am located in San Antonio (where my repairs took place) and I would unequivocally recommend this company to anyone requiring a new roof, or simple repairs. You just don't find customer service like this anymore. Thank you, Morgan and Mark! read more

I called my friend Angela to recommend me someone to fix my roof because she keeps a collection of the people that she has used in the past sort of like Angie's list but no charge for me anyway. Well, she recommended Assurance Roofing. I called and the same day Manny came out. I explained to him that several companies had come out and said that I didn't need a roof but I did. Manny met with my insurance within the week. They both walked the roof which had been beaten up by several hailstorms. I had window pain damage my shed and other property damage. He wrote up an estimate I picked the shingles that was as close as I could from what was on before and added a few things that I didn't have prior. They worked with me in getting exactly what I wanted all within budget and was done within 2 days. The only complaint that I had was these big balls of nails were left all around the yard. I have a puppy that I didn't want to get harmed by this and there were a few other mishaps but Manny took care of everything with no problems! I continued picking up nails for about 2 days and some round shiny tins. I am a very picky person and hard to satisfy but Manny made me feel like nothing was my fault and was professional the whole time. I WOULD RECOMMEND THEM TO EVERYONE! No matter how big or small the project. read more

During the recent hail storm in Lakeway, TX we sustained lots of damage and starting dealing with roofing companies. Many called and lots of people knocking on our door. One company didn't show up and Sam Herrington from Assurance knocked on our door. I called him shortly afterward and he made an appointment to return between 4-5 PM that same day. He did arrive and brought his boss who he introduced as Mike. Sam stayed and inspected the roof and other damage the explained he would work up an estimate. Several days later an email from Sam arrived wanted to know if our adjuster had gotten the report to us as he needed to know if two items were on it. It had come so asked what that was he needed. Turned out it was the overhead and profit for them to make for coordinating the glass, gutters, etc. from other companies, the 20% was there so he make a appointment to present the bid on Wednesday of that week at 3 PM. At 2 PM that day he called he could not keep the appointment as he was tasked with delivering materials in Leander. As of today the following Sunday we have not heard a word from the company. I will recommend not using them simply for followup skills and commitments not delivered!! read more

After hail had damaged my home and I had to file an insurance claim, I called Assurance Roofing and they came out immediately. My insurance company had provider an estimate that was pretty low and I was so upset thinking that I would have to come out of pocket the rest of the money. I was literally calling around trying to get the cheapest estimate I could find, knowing I was just going to have to settle for a cheap quality roof. I gave Morgan from Assurance Roofing my insurance estimate and she immediately got on top of it and was able to get insurance to pay me what was needed to have a QUALITY roof installed. I could not thank her enough for her determination and kindness. I would 100% recommend her company. Not only did they answer the phone when I called (which no other company did) but Morgan was genuine, courteous, and most helpful! I cannot say enough good things about Assurance Roofing. Thank you again! My roof looks beautiful! read more

These guys are great - it took me some time finding a company I was comfortable with to take care of my roof after the storm that messed it up in April but these guys came in with the reputation to put me at ease and they backed it up with outstanding service and really delivered. Ken was the rep I worked with and he was very polite and helpful with understanding what needed to be done and made sure it was done well - they even found and corrected a flaw in how the roof was originally built (Ken had to run all the way across town on a Saturday to get special materials that they shouldn't have needed to make sure that the roof was put back together better than before). He also made it super easy with how he arranged for a contractor to come in and do the rest of my repairs (more than just the roof was beat up) and he handled everything with the insurance company. I highly recommend this company. read more

I am a first time customer for Assurance Roofing and Exteriors. I was referred to Manny by my friend, of whom is a realtor. Manny took really good care of us. My roof was damaged by a hail storm, and Manny had to deal with my insurance company. While we waited for insurance to finish the approval process, Manny had his workers cover my damaged roof with a tarp to protect my house while we wait. When it was time for the roof to be done, they covered the perimeter of my house with tarp to ensure they caught all nails and shingles during the removal process. They cleaned it up really good, and they even went over my grass with a magnet to be extra-sure. They installed the new roof, and it looks great! They ensured that everything was in order. The roofing removal and new roof installation took them a half day for a 1,400 sq ft home! Thank you, Manny for taking such a good care of us! read more

We were in need of replacing our roof because of hail damage. We were referred to Assurance Roofing. My fiance called and Morgan came to our house literally the next morning. The best part is Morgan worked with our home owners insurance on her own and we didn't need to get involved. Materials were delivered to our home within the following week and the roof was completed faster than I imagined. Morgan kept in contact and was very responsive to all our questions. She kept her word and now we have a beautiful roof again. We couldn't have asked for a better company to work with. I will always refer Assurance Roofing to anyone that needs their roof done. And we will definitely be keeping Morgan in mind for our own future needs. read more

We were in need of replacing our roof because of hail damage. We were referred to Assurance Roofing. My fiance called and Morgan came to our house literally the next morning. The best part is Morgan worked with our home owners insurance on her own and we didn't need to get involved. Materials were delivered to our home within the following week and the roof was completed faster than I imagined. Morgan kept in contact and was very responsive to all our questions. She kept her word and now we have a beautiful roof again. We couldn't have asked for a better company to work with. I will always refer Assurance Roofing to anyone that needs their roof done. And we will definitely be keeping Morgan in mind for our own future needs. read more

The team from Assurance was professional throughout the process. Ken is experienced, and it shows. They met with my insurance adjuster, and explained what was covered from hail damage. They recommended a more energy efficient choice - white shingles, and were willing to paint trim as needed to match . They use quality products - Owens Corning shingles, with a guarantee that transfers and lasts 10 years. They left the yard clean, and completed the roof work in one day. When it rained, they changed days without me having to manage this, with no issues, since this is the best choice for a quality roof. I highly recommend them and would call them again, if I had a roof issue. read more

I have a rental home that was hit with a small hail storm May of 2016. I was hesitant to get the roof looked at because it didn't seem to have any obvious leaks. While doing a few updates to the house in between tenants, I noticed a few areas of damage to the air conditioner and deck and thought that there was probably some significant damage to the roof as well. Daniel from Assurance Roofing came out the very same day I called Assurance. He was not only able to get insurance to cover the damage to the roof, but replaced the air conditioner and deck in the process. This company was so easy to work with, I would definitely use these guys on my other properties. read more

My husband and I kept going back and forth on replacing our roof. Calling Assurance Roofing was the best thing we could have done. We worked with Manny and were so relieved that he was knowledgeable in taking care of everything with the insurance company. The materials arrived exactly when he said they would and his crew was done with our roof in no time. I had no idea this process could be so easy. They did a great job cleaning up afterwards and we are so happy with the final product. My husband and I would definitely recommend these guys. -Jenny read more

Assurance roofing handled all our hail damage repairs and I must say the work was outstanding and well above my expectations and it was a pleasure to work with Dan and Ben. There were some understandable delays but at the end the outcome surpassed expectations. They took care of the all the collaterals too and made sure the work was completed in a timely manner. Both Ben and Dan were always reachable and the email/text responses were prompt. God forbid, we don't have another hail damage but whether hail or not we would gladly go with Assurance! read more

I found everyone with Assurance very knowledgeable and great to work with. Tim did a fantastic job working with my adjuster to ensure that the claim was handled quickly. The roofing crew did a great job, worked until the job was finished and, in the dark scoured my yard and driveway with magnets and flashlights until every last nail and scrap was picked up. The experience was so good, that I ended up using them for exterior paint and gutter work as well. I don't give yelp reviews. These guys did such a great job I felt I needed to. read more

These guys came out and did all of the legwork for my insurance claim after hurricane Harvey made its way through Austin. They came out the day after I contacted them and covered what leaks I had until they could get approval from my insurance and order the new shingles. The new materials were delivered exactly when Daniel told me they would be and I couldn't be any happier with the final product. These guys are highly recommended in my book. Thank you again for going out of the way to make sure my roof was taken care of! read more

I really appreciate how quick Dan was to have one of his guys come out to take a look at our house. I really wanted it fixed before the holidays - it is my first year having everyone from mine and my husbands family for Thanksgiving. In a matter of weeks Mark came out and looked at the roof, walk us through filing our claim, and helped to pick out the singles we wanted. The crew he brought out to do the roof were so respectful and cleaned up after themselves...you can't even tell anyone was there. Thank you so much, Mark! read more

I called in last month to see about getting my roof replaced...there have been a few leaks here and there for the last few months. I called in and got ahold of the owner, Dan. He had one of his employees come out the next day and look at the roof/help me start the claim process. The roof replacement itself only took a few days and Assurance helped me with the entire insurance claim process. Super easy process and knowledgeable employees. Would definitely recommend. read more

We used this company recently and their commitment to meeting the clients needs was exceptional. They offered full service from beginning to end. Our insurance company originally offered us only $20k for damage that actually cost close to $60k...they worked with us and our insurance company to get all the work done properly. Dan (owner) and Manny (project mgr) were a pleasure to work with throughout the entire process. Incredibly professional! read more