Roof leaking discovered with sheetrock staining in my living room during heavy rains last week. Dread. All Star had great Yelp reviews. Called them. They answered the phone and pledged a call back / visit within a couple days. Called me back and came out on time as scheduled. Jason checked it and found the problem pretty quickly. Fixed on the spot with a 5-year warranty. Minimum cost. Great service. A+++ Update 10-14-13..........the skies fell this weekend....12+" of rain in 24 hours my neighborhood. No problems with my roof. Really happy I got it fixed when I did. read more

All Star provides the rare and valuable combination of a family business that is run like a much larger, well-oiled machine. If you're into the personal service and general flexibility of family-run shop, Terry and Lynn are available by phone or text at all times and will try their best to meet any request you have of them. And if you're into the professionalism and polish of a big corporation, All-Star Roofing has that too--from the folder-bound quote packet that comes with every estimate and explains everything from the company's background to the week's weather forecast, to the wide selection of products and services and the quality of work. Like every company, there were a few hiccups. They forgot some wire mesh on a small rodent-intrusion repair we did a few months back, and didn't get back out to add it for several weeks. And when we replaced the roof last month, they were a bit late on the first day of work and forgot to alert me. BUT, the thing that makes All Star different from so many other companies is their insistence on apologizing (sincerely), promising to do better, and fixing the problem. Customer service is a serious concern for them. Oh, and did I mention they are a great value? Terry drastically outbid two other companies for the roof replacement last month, and offered a better warranty. We've moved to Dallas, but if they'll make the trip up, we'll definitely be calling Terry about our next roof. read more

At a time in Austin when it's tough to find a roofer, All Star Roofing stands out. I called about 5 roofers to have some repairs done on our roof. 2 never answered the phone or returned calls, 1 answered the phone and said they'd get back with me and never did, and another one said he'd be out to take a look and never showed. After all this, I re-checked Yelp and found All Star. Thanks goodness I did! They're a family-run business and have been in Austin for years. Just finding a local roofer who's been in Austin more than 10yrs is a challenge by itself. That said, Jason (Terry's son) came out to bid on the work we needed after I spoke to Lynn, Jason's mom. Get the picture? It's family-run from top to bottom. Families usually care about their reputation, so you can rest assured you'll get great work at a fair price. They also guarantee their work, which is something not many other roofers offer. I'd previously worked with a roofer who's also been in Austin for years, but his communication had been lacking and the work he delivered was sub-standard. I'll work with All Star going forward and will highly recommend them anytime I hear someone saying they're looking for a roofer they can trust. Thanks All Star! read more

Terry had been working w/ us since our relocation to the South Austin area last year. The primary problem we've been experiencing is the leak in the kitchen when there's a heavy rain storm. Fortunately in Texas area there is not much rain so to speak. But since the house's been showing some wearing from age, we decided to have it fixed and repaired anyways. It's been well over six months and we haven't had to call Terry back again so kudos to the work quality here. As far as communication goes all star roofing has been responsive and paying attention to our requests. Can't exactly remember but one or two times when we couldn't reach him, we got responses within one or two days. Also I learned that they've been quite busy because of the growing business as well as the unexpected weather strikes. I'm not too sure about the communication problems others experienced but from what we saw, we will wholeheartedly recommend this place for your next roofing project. read more

Jason from All Star Roofing has been taking care of all our roof repairs for several years now. He always makes time to come over and check our our problems. His repairs are quick and professional, he has always provided us with photos of the damage and the repair so we know exactly what was done. We recently suffered some substantial hail damage to our roof, the insurance inspector decided the roof needed to be replaced. Calling All Star Roofing was a no brainer. Lynn helped us through the entire process, worked with our insurance company and went above and beyond to find us the shingles we needed in the color we wanted-no easy feat in these days of material shortages. The roofing crew showed up in the morning and put in a 13 hour day, came back the next morning and were done by early afternoon. The roof came out great and looks beautiful. When the job was done we noticed some of our original stucco flashing was faded and chipped from years of weather. Jason took his time on Labor Day to come out and paint it for us even though it was not really part of the job. If you need roof repairs, if you need a roof replacement these are the people you want to call. All Star roofing will be the last roofer you will ever need. Rich and Fran Bertram TX read more

Terry fixed a leak in my roof due to poor flashing at the chimney. He was very personable, knowledgeable and professional. The job only took a short period of time - after which he patiently explained all he had done. No water has leaked in since! I would highly recommend his work. (My only reason to dock All Star from the full five stars: I had to call myself to learn that the job needed to be pushed out from the original scheduling date). read more

We woke up one morning to find water on the floor. Terry came out immediately and assesed the situation. "Don't worry, I think like a rain drop," he said. Sold. He and his wife were charming, friendly and they fixed our problem in a hurry. Plus, he guarantees his work for life. Highly recommended. read more

Great company. Called Jason yesterday and he came out within 24 hours, assessed the source of the leak, fixed that and some other shingles in about an hour. He showed me the flashing around the chimney that was done improperly when the house was built and showed me the way it's supposed to look, explaining how rain should be running off the shingles and not leaking into my house. The price was fair and the work was well done. I had been putting off the work because I was told by another roofer that I needed the whole roof replaced and the cost blew my mind. Jason told me that there's at least 5 years left on my current roof and a full replacement should o ly cost half of what I was originally quoted. I'm happy I went with the second opinion! read more

There is one factor in my experience with All Star Roofing that prevents this from being a five star review...but it's a big one. I bought a new house that had a messy repair on the roof. The repair was operational, but it was an eyesore, and because of the amateurishness of it, my home owners insurance provider stated I had to have it fixed or else my policy would be void. I sought quotes from three roofing companies. They all told me the same things needed to be repaired, and that made me feel good, because they were also the same things my home inspector told me needed to be repaired before I bought the house. Terry's quote was the highest. He justified it with the 'lifetime' warranty (which is life of the roof, and mine only has a few years left in it...so it's more like a 3 year warranty). Since he had the most professional looking quote, and I had good feeling it's what my insurance agency wanted to see, I went with All Star. They came out the next day. The repair was done by his son, it didn't take long and it looked fine. The only problem I had with the visit was his son asked if he could store some shingles in my recycling bin while he went to another job. He didn't want them flying out of the back of his truck. He said he'd be back to pick them up. I agreed, yet he never picked them up. Unfortunately, I didn't find that out until recycling day. Then a week later the great Austin windstorm of 2013 happened, and a large amount of the shingles on the other side of my roof blew off. Since I'd already worked with Terry, I tried calling them up again. I spoke with Lynn, and she explained they were very busy because of the storm, but because I would be a repeat customer, they would 'move me to the top of the line'. I was understanding and waited for them to call me back. Days went by and no one called. I started to get nervous because it looked like rain for the weekend, and called again. Again Lynn told me the same thing, that they would call me and come look at the roof when they could. The call never came. I tried two more times and left voice mails, but never received a call back. The lack of communication is almost ironic, since the refrigerator magnet they gave me proudly proclaims "We answer our phones." As if that is an amazing feat. Yes, you are a business, you are supposed to answer your phone. And yet.... And now, what about my warranty? In the event that the repair does fail, can they even honor it if they don't answer their phones or return calls? Would not recommend. read more

We almost lost our sky lights in the last wind storm, and thought we were losing our roof it was so loud! I called and got an immediate response, a thorough and complete assessment of our roof with a priority list of what was urgent versus what could wait, and an extremely detailed quote. This is a family owned, Central Texas business that had set the gold standard in my mind when it comes to roofers. I will never use or recommend another company - All Star Roofing willl have my business forever! Thanks so much Terry & Lynn! read more

I received an email from Terry, the owner of All Star, about my experience. I was not aware that they had a minimum charge for coming out, so I will rescind my comment about them trying to scam us. I will stand by my experience of Jason not coming out at the agreed time and not being able to reach anyone in the office for over an hour. I was at work and under a great deal of stress when this happened, so I was being a flaming bitch, but I still think being on time and available to speak to customers is paramount. read more

We bought an older house that was leaking in several areas and had previous patch work. We contacted several companies in the Austin area. One came out and declined to work on our roof saying it was too complicated. That same roofer had previously roofed another house for us so this was very surprising. Our house is a simple 1940 one story with detached garage. We also had a repair quote the prior owner had obtained. Terry from All Star came out and performed an inspection. He provided separate quotes for the house and garage in case we wanted to focus on the house first. The quote was competitive to the repair /patch estimate we had. Terry let us know the things we would need to do in advance like provide electrical outlet, access to driveway, and recommendation to cover items in our garage since the prior roof was an old wood shingle with no decking so would require breaking up the shingles. The materials and crew arrived on time and the job was completed in one day. The cost was at the quote with the exception of a couple of deck sections needing replacement at very reasonable cost. Terry also opted to use an insulated decking for our garage at no added cost so we could use the garage for other purposes if we choose to later. The crew did a great job cleaning up. I did find a couple of nails later but these seem to have worked their way into crevices on the drive more than anything else. The day after the roof was installed (early October 2013) Austin had the massive rainstorms that caused significant flooding. We did not have a single issue and have gone through multiple large storms with no issues. Overall we are very satisfied with the communication, work quality, and hometown friendliness of Terry and his team/family. read more

We had a leak that two other roofers tried to fix but didnt. Terry came out, did a whole roof inspection, and patched the roof. He spent quite a bit of time diagnosing the problem. I've waited about 2 months since our repair to post a review. The roof has not leaked since the repair (and we've had several hard rains). I would not hesitate to recommend this company and would call them for future roofing needs. A bonus was the one year guarantee on the repair. The owner is honest, has many years of experience and does quality work. read more

I called them two times over a 3 week period about getting some shingles replaced after heavy winds. Each time I was told they were very busy but they would be out to give me an estimate in a few days. I'm glad I finally gave up on them and called Armadillo Roofing. They repaired my roof within 2 days and for a very fair price. I'll definitely go with Armadillo when it's time to spend the big bucks and replace it. I understand that when rough weather strikes these guys are going to be swamped, but don't keep me waiting around when you obviously had no intention of doing the job in the first place. If my small job isn't worth your time, please just say so. UPDATE: Mr. Paris- I appreciate your response to my review. I'm glad to hear that neglecting clients is not the norm and something you find concerning. Best of luck to you and your business. read more

I had a great experience with Terry and his crew at All Star Roofing. He came out the same day I called and had a quote to us very quickly. He was at least $600 less than another roofer and was able to get to our roof within 4 days. His crew arrived promptly at 8:00 am and got to work. By 3:00 pm we were looking at our new roof! He also made small recommendations to help keep the cost down, which is always appreciated. I highly recommend giving him a call for your roofing needs. read more

YOU WOULD BE CRAZY TO GO WITH ANYONE ELSE!!! All Star Roofing earned every last one of this 5-star review! Do you want someone who is willing to listen to what you need? Help you decide what will be best in your situation? Give you a price quote that will beat all the others? AND back up their work with a TEN YEAR labor warranty (plus the manufacturer's warranty on the product)? Then this is your company! Seriously, they were easy to get a hold of and answered all questions quickly. I took bids from 5 companies before deciding to go with All Star. Many of the sales people I spoke with seemed slimy and more like a used car salesman. Terry and his wife are not that way and back up their words with actions. They were able to get to our roof quickly and finished VERY fast! They cleaned everything up as if nothing happened! Most importantly, they were willing to work with us on payments which no other roofing company would. We couldn't be more pleased :) read more

Called, scheduled, and fixed all in one day. Price was very reasonable and Jason was great. I would use these guys again. They also took pictures and emailed receipt very quickly. read more

The best roofers in central Texas! They do excellent work, charge a reasonable price, and are on your side working with insurance agencies. I would not use another roofer! read more

Jason was outstanding! I had several other roofers come out to investigate the reason for a leak in upstairs ceiling. Jason came out, determined the suspected cause and completed the repairs, all in the same day. I highly recommend for quality and price. read more

Surviving the great Austin windstorm of 2013 with All-Star Roofing!! First of all, All-Star roofing did an amazing job on my roof. They went over and above! They got my roof done, when they said it would be done. They were tidy and professional. I felt like they did a great job communicating during the entire process. I had about 1/2 my roof blow off during the "great Austin windstorm of 2013" and they were able to work with what I had left to get my roof back up to code, and well within budget. They did several EXTRA things while they were up there to make my roof the best it could be...like rehabbing some top flashing and sealing several small nail holes, which had nothing to do with the original job. I felt like they took extra time and effort to make this partial roofing job as good as a brand new roof...and it's appreciated! Regarding the low ratings that All-star got recently: simply put, it's unwarranted! If anything, these guys are a victim of their own success. All-Star Roofing had nothing but 5-star ratings until this latest storm, where a 1000+ roofs needed fixing all at the same time. I called 5 different roofers after the storm and All-Star was the only company to call me back. And even though they weren't able to fix my roof immediately, they explained to me what was going on, and they kept me in the loop regarding their work schedule. They put up the temporary Shark Skin when it was needed, and fixed my roof before a single drop could get in my house. Considering the workload and stress they were under, I am very happy with how it all went down. Great job All-Star! read more

All Star recently (2/15) replaced our roof after some hail damage a while back. They had the best quote by far and the roof looks great. They got the job done quickly and were professional and personable. Would definitely recommend. read more

Super job. Quick response (within a day), came out to look at the work based on my schedule. Estimate was fair, and work completed the next day. Good job Jason Paris! read more

Excellent experience all around with All Star Roofing! Jason came out to assess the situation and was prompt, professional and courteous. After we had some delays initially on our end, we called them and they were out the next morning to get started! Jason was great at explaining/demonstrating what had previously been done incorrectly that caused our problem and the steps he took to correct it. His prices were extremely competitive and fair. These folks seemed to genuinely appreciate our business and as a consumer that is refreshing to see. 5 stars all around! Thanks All Star Roofing!! read more

Received a very impressive estimate and presented very professionally. Prices were very reasonable and honest. Workmanship was top notch. Very pleased from beginning to finish. Would definitely do business with them again. read more

After losing shingles in last year's wind storm we developed roof leaks, I dreaded having to deal with the repair. I called All Star and Lynn was super sweet, told me she could have someone out to inspect our roof within 24 hours. Terry came by when we weren't home, inspected the roof, took a lot of photos and left a packet with the bid and photos. We were pleased to hear he did not recommend replacing the whole damaged area, saving us $400 from the insurance adjuster estimate. I expected that since I told Lynn that's what the insurance recommended that's what they would bid. I called the next morning to approve the bid and Lynn said she'd let me know by end of day when it could he done. Ended up they could do it the next day, Jason did the repair was fast, clean and even trimmed trees the we're rubbing our roof slightly. It took a total of four days from quote to repair, if we need more repairs I know who to call! read more

We had 2 leaks in our roof, the one I thought was the most damaging was leaking by our ceiling light in front of the fireplace, it was so bad I had to put a bucket under it; the other didn't look so damaging was on our covered porch. I had gone through 3 roofers to fix the leak over the fireplace. All said it was the chimney, one said the boards on top were rotted and we had them repair it, still leaked. Another two said the HardiePlank covering the exterior of the chimney was installed wrong and it needed to be redone and that it was leaking where the chimney connected to the roof, so they sealed it. That didn't do the trick either. Finally I called All Star Roofing, and they sent out Jason Paris (owners son) he immediately found the leak above the fireplace and it wasn't anything to do with the chimney. It was a dormer that was not sealed properly where the roofing material was next to it. The insurance adjustor that we previously had out told us we would need to replace the sheetrock on our ceiling, but after Jason looked at it he said the sheetrock was still good, it just need Kilz and repaint. We had him do that too and it has not leaked or shown water damage in the ceiling for 3 years now. The other leak on the covered porch to my surprise was the most damaging. When our home was constructed they did not frame the part of the roof that attaches the covered porch to the house properly. When Jason removed the shingles he saw their work and the extensive damage from rain where it had rotted all the wood and the wood to reinforce that part of the roof was nonexistent. Jason reworked all that part of the roof and as of today there are no leaks. Also, that same insurnace adjustor showed me a place on the roof where the 2nd story frame attached to the roof was not trimed and he said it would cause problems. Jason looked at it and said it wouldn't cause a problem but he went ahead and trimmed it so we wouldn't have a problem with the insurnace. He also replaced missing shingles due to high winds. I also had Jason reinstall our Cupola over our pointed roof gazebo that I had previously taken down to restain and he installed the weather vane. This company knows their roofs and roofing problems. When ever we need a new roof All Star is the ones I'm calling, I have complete faith in them and their work, no shoddy work done here. Side note, it's 3 years later and our weather vane has come unwelded on parts of it. I called Jason and he came out and took it down and will repair it and reinstall it. So glad I found them, they are the best! read more