If I could give no stars I would. They are a bunch of incompetent asses there. My mother went in to have her bottom teeth pulled and fitted for dentures. She has been in 3 times because of problems with them. First, they didn't polish the plate, so she had the rough plate rubbing on her gums. Went in and had them polish them. Next they didn't cut out the little piece in front for the piece of skin that connects to her lip. Another trip back in there to get that fixed. Still in pain she went back in only to find out they screwed up on the molds, and the dentures don't fit right. Their response, new molds and new dentures, which would have to be paid out of pocket. They are idiots! Would never recommend this place to anyone. Oh, and the wait time is ridiculous. read more

JUST DO NOT GO HERE. It is a mess from top to bottom. Billing is ridiculous, they made us bill our own insurance and when we ask for the proper paperwork needed to send to the insurance, the lady just said I don't know if this is what you need... Nonchalantly. They almost drilled into the wrong tooth in my daughters mouth, the dentist looked shocked, looked back and forth at the papers then back at her mouth and said "I almost drilled the wrong tooth! They wrote down the wrong information." Well that is reassuring! Seriously it is BAD the scenario I just shared was in her fourth visit and EVERY visit has been bad. My daughter asked to talk to the manager on a previous visit because they were not going to do all they were supposed to that day and she was told "Don't you know we are a training center?" We will not be back... Off to find a dentist that is not the McDonalds version. read more

My husband and I made appointments with Aspen because they were in our insurance network. It has been a mess ever since! We have both had our appointments canceled multiple times. I waited for over an hour in the chair to see the doctor for my new patient exam. When I asked to have an itemized receipt sent to my house for documentation for my insurance, they had to send it to corporate in NY first! Just to get it across town! They didn't tell me this, so a week later I'm still wondering if they ever sent it at all, My husband still has a crown to do there tomorrow, but after that we are finding another dentist. Aspen Dental is a giant corporate pile of shiat! read more

I had an appointment on Monday 2-1-2016 to get my free exam and to try to get a broken tooth looked at and to see how much it would cost to have a crown put on that tooth. Well the exam went well everyone was very nice, but after the exam I was taken to the consultation room where they told me what needs to be done and how much I would have to pay for these services. Well I am a senior with no insurance, on a fixed income and figured that I would get some kind of a discount. Well I was wrong. It was going to be $10,855.I was totally shocked that they would try to upsell me like this. I read the reviews before going and figured that I would try it and see if these reviews were accurate. ( the bad reviews that is ) Well they were. I know for a fact that some of these good reviews are written by the employees of Aspen Dental. I used to do this at a company I worked at, its very easy. I am appalled that these people would treat a senior like this. So, if you aren't rich, and don't have a lot of money to spare, don't waste your time going there. I hope this is helpful, as I don't usuall write reviews unless I am really happy or really disappointed. Thank you. read more

Very helpful staff- saw me within 2 days of my call and made room for extensive cleaning and diagnosis on the same day. Helped me with financing. Yes- teeth are expensive, but you don't have to do all the work that's recommended! Use your own judgement. read more

I went into Aspen and knew that I had a few cavities from a dentist appointment before. They said that I had many more cavities than the few I knew about and suggested I pay ahead of time. I ended up paying quite a bit of money and scheduled an appointment for a week later. When I came in to get them filled, they said that a few of them wouldn't needed to be filled. Afterwards, I returned to the front desk to ask about getting refunded. They made an error with my billing and said they would give me a call later. When I followed up with a call, they still were unsure of what I was talking about. Needless to say, it has been 8 months and I haven't gotten a refund. I will not be returning. read more

By far the worst patient care. No pain reliefe for 3 weeks. Prepaid for everything. Even with being early to office, sat and waited over 4 hours total for 2 appointments. Supposed to have all proceedured done in one visit. Surprise! vDentist never showed up! Given minimal pain reliefe, got dry socket, told they were triple booked so nonpain reliefe for dry socket. it took 19 days to get what was supposed to be done in one visit. Worst pain of my life. Not one apology from them for their mistakes. Never ever again. read more

My hygienist I had this time was very thorough in explanation and cleaning! In and out in under an hour despite being called back after my appointment time. Much better than my first experience with this location. Bonus was that aspen is across the nation so when I moved, my records simply moved within their system. read more

I just want to express how Awesome these people are personality and business wise. So starting with John. He is the make it happen Captain guy, and the ladies . They are all so nice and sweet. They help you to the best . So visitors be nice to the ladies oh and they all love my baby Boy Zackary too Lol . So in short I highly recommend Aspen Dental . Preferably the one I went to. So go to them for any dental work . They will make it work . One visit is all you'll need to know that . That's the place for all your dental needs .... Awesome read more

I was so nervous to get my wisdom teeth extracted but everyone here was amazing. So comforting but knowledgeable. They treated me with care and made everything so easy! read more

Today was my first visit to aspen, and I gotta say, I have never felt so comfortable in any dental office as I was today. I felt like I was a part of a closely knit family. I saw 5 different people in today's appt. and it seemed like everyone was on the same page. I need to have a lot of work done, and I feel confident that it will go smoothly. Updates to come read more

CROOKS, CROOKS CROOKS CROOKS! THEY WILL RIP YOU OFF BLIND STAY AWAY! Filing a complaint with Oregon State Board of Dentistry & BBB! AND THEY DON'T HONOR MONEY BACK GUARANTEE EITHER! When my wife started the process in Sept 2016 we were told that dentures would be $5600.00 including teeth extractions & our insurance would cover roughly $3000 We would finance the rest with payments. That's when it all went down hill. We requested that dentures be characterize, meaning we wanted the teeth to look like my wife's old teeth with the some of the traits of her old teeth one was a little crooked. We wanted it that way so it was as natural as possible. When they put the "healing dentures" in we notice the wrong tooth was characterize! This was coming from a guy who has 30 years experience! Let me tell you the denture guy is totally incompetent! They other staff is as well, my wife spent months in pain and they had her keep going in for "adjustments" and nothing they seemed to do worked, they had not a clue what they were doing! We finally got through the" process" and get the "permanent dentures" and mind you we went through the process just to get done & away from these crooks, it has been 6 months since we have been in this office! Today's mail comes 9/09/17 a whole year after starting this process we now get another bill for $1174 which I will refuse to pay for! I will be filing a a complaint with the state! Also Matt is not to be trusted in the finance and billing office. I am telling you all this for your sake! STAY AWAY or YOU WILL BE SORRY! They should not be allowed to be in business in this state. Buyer Beware! read more

The people at the Aspen Dental call center must have some pretty stringent sales criteria, because when they told me they don't accept Oregon Health Plan, I was encouraged to make an appointment anyway (since they're currently waiving new client's first appointment fees). Then I have to drive all the way down there to find out that they can't give any kind of dental assistance to people on OHP. If the acquisition of a larger clientele is more important than keeping the call center employees informed properly, then I'd say let the call center stick to customer service, and nix the rubric that's influencing the call center employees to push sales and lose potential future clients. read more

Never, ever, EVER go to Aspen Dental. TL:DR; they wasted her prescriptions, have no consistent answers, & the owner is extremely rude. My girlfriend came in to Aspen Dental. She doesn't have insurance, so the free xray & etc. were a lure for her. She didn't end up getting her beginning patient exam because of issues with her teeth. They gave her a date to have the tooth that was causing the most issues extracted. They prescribed her ibuprofen for the swelling and amoxicillin for the infection. She was also given a valium to take two hours before her appointment. This is where it goes downhill. After 4 days she called the dentist asking for what else she could do, because her mouth was still giving her a lot of pain. She was advised that it could take up to 72 hours before it worked: it had been 96. She said as such, but since it was a holiday weekend, they claimed there was nothing they could do. Finally, Thursday comes around and she goes in for her appointment. She's laughing & joking because she's on valium and doesn't even feel nervous (she's very, very scared of dentists). We get in the back with a new dentist she's never seen -- no big deal. Except they never gave her a consent form to sign, and now she's legally unable to sign because she's on valium. They didn't give her the document she was supposed to sign (a consent form) and since she had taken her prescription as advised, she was now unable to complete her operation. She was upset. She told them as much, politely. She complained that the previous antibiotic and ibuprofen did nothing for the pain at all, and in fact her tooth is still infected. The new dentist didn't know why she had been prescribed such a weak antibiotic in the first place & prescribed her a new one. A nurse came in, offering to give her an appointment the next day. The only catch is she'd have to come in an hour early to sign the form, take her valium, let it kick in, and have her procedure. They offer her an appointment at 8:00 AM, exactly when they open. Not quite enough time to sign a consent form (they wont be open) and then take a valium and then wait an hour; especially because they're full after that. She went outside and was crying and upset. We had sent our ride away since we thought it would be a while. I went outside to comfort her after picking up her prescription and setting a new appointment (which has since been cancelled). The owner of the business came outside and started yelling at her to quiet down and calm down. "I understand your frustrations, but you can't be out here yelling and scaring my patients and attacking the property!" Wait, what? Attacking the property? Then the woman claims my girlfriend hit the windows and was screaming at people, which is a random, crazy accusation. When I got the refund and cancelled the appointment, the woman, Kim, "urged me not to" because "it will be some time before you can see another dentist." Maybe, but we're not interested in giving service this terrible our money. read more

I have had a great experience with Aspen Denial. I found everyone there really nice. I recently have had a baby and I am now on FMLA, which means I do not have an income for the next 6 plus weeks. When i got my Aspen Dental bill it said I had a week until the due date which I could not pay right now. So I called them up and told them my situation and they extended my do date on my bill plus they are letting me make multiple payments so I don't have to cover the bill all at once. They have really worked with me and I will be going back to them in the future. read more

I have been to Aspen Dental twice in the last six months. Insurance processing and verification is excellent as you should expect. One of the two front desk personnel could use a bit of customer service updating but job was done correctly. The cleaning was A-1 with good patient interaction and feedback. Now for the negative. I DID NOT see a dentist for a checkup. NO dentist even looked in on the cleaning. My insurance indicates that this should have been provided as a part of the cleaning. Also, bite wing x-rays are allowed by my insurance and were not offered but the was NO DENTIST to speak with. There was a crush of patients so I can only imagine that I slipped through a crack. Next time, if there is a next time, I will interrogate the tech and see what response is provided. read more

I had such nightmares after going to a local eugene dentist. After my experience with him, I did not go to a dentist for 4 years or so. My teeth started breaking and I was getting infections all the time. I decided to go to Aspen Dental. They were very helpful, and I now have dentures that look great! read more

Its a joke unless you're getting your teeth removed don't go there! They were great the first time. The second time it was all about how fast they could get me referred to another doctor after I spent the majority of the appointment sitting in a chair waiting for the dentist to see me. The third time is when the nightmare began. I was coming in to get my crowns fitted. After 3 hours (mostly spent waiting in a chair) and the dentist not being able to work the equipment he was going to use on me, and the dental assistant giving up on setting up the tool for the dentist and texting on her phone, they finally admitted the crown casts were fucked up and they had to reschedule me. I was unhappy and let the office know it. I got a phone call from the office manager, Matt, who rescheduled me and said there would be no charge if that was the last time I appeared in their office. Well, I went in and got my crowns (this was August 2017) and I'm still trying to get the billing issues resolved. This place is a nightmare. They are a chop shop. If you're getting anything other than teeth removed or dentures done. BEWARE read more

Very disappointed. Went through several dentists in a 2 month period at this office. Note of them seemed to be experienced. After lots of pain I went to another dentists office read more

I recently had a minor accident that required an emergency dental visit. I don't have insurance or a regular dentist, so I was worried about the cost and saving my tooth. They said they could get me in the same day I called, which was amazing. I wasn't able to come in due to work so they made room for me the next day. They were very gentle with me and did a full dental exam including X-rays of my broken tooth and all the rest of my teeth. The entire visit was free since I was a new patient, which was unbelievable, since they did so much. Dr. Garnache explained all of my options, which weren't great, but the tooth was broken and needed to come out. She told be I needed a bridge based on the condition of my teeth. This was a Friday and I was a little confused about this temporary "flipper" tooth I needed, so I googled it when I got home and freaked out. It seemed terrible, some old lady dentures thing, it's a temporary tooth that is attached to a retainer type thing which can be taken out. On Monday I went into the office to talk to someone who could explain this thing and if I had any other options. I didn't really expect anyone to talk to me since I didn't have an appointment. But I was very upset with what I read on Google and needed someone to talk to me. Dr. Garnache and Mat, the office manager were so amazing. They spoke with me immediately, even though I didn't have an appointment and answered every question I had, even showing me an example of what the 'flipper' looked like and how it worked. The 'flipper' tooth actually looks better than the original tooth and fits perfectly. I am so grateful to Dr. Garnache and her staff for saving my smile and working on a dental schedule that's affordable for me. Thanks for everything Dr. G, you and your entire staff are amazing! read more

Management & dentist are awesome! I would recommend them, also my periodontal hygienist, Jonnie, to anyone. Thanks for everything---all of you!!!!!!!!! read more

I reviewed this place before I went in and despite all the negative comments I decided to schedule an appointment anyway. I have to say my experience was way better than the other reviewers. I didn't have much of a wait. The employee's were all very nice. The quote I was given was the amount I paid. Even gave me a discount because I don't have insurance. They also didn't make me feel terrible about myself like other dentists I have been to. Anyway, I recommend this place. read more

Best dr I've seen yet. Had quotes at other places. Aspen dental made it happen for me

Went in for a free exam because I had lost my insurance and hadn't been to a dentist in awhile. I was shocked when they told me I had 3 cavities, as I had never had any in my life. They said two might remineralize but the third one had no chance to do so. I decided to go to my old dentist and get a second opinion and lo and behold I did not have any cavities, no thin spots or anything! This is malpractice and fraud as far as I can tell. read more

Staff was very understanding when an emergency forced me to reschedule. Jonnie was wonderful as usual. She was careful and thorough. Doctor was kind and explained my treatment plan well. Office lady was patient during all of my questions. Overall, I had a great experience. read more

Bad experience! very expensive; even wrote a new sonicare toothbrush into the bill without telling us. Would not work with is on our idea of treatment plan. Go somewhere else! read more

Knowing that I needed a tooth pulled, I went to Aspen to compare their services with my former dentist. They efficiently took care of my needs, helping me finance the procedure as well on a no-interest policy. I'm pleased with the results, which have been relatively painless all around. read more