I come about 20 mins prior to closing and I grab a handful of things, I pay and I am out before…read moreclosing... I get back to my car and I realize that the register did not recognize the discount that I saw on the Rye bread which stated was 2.99, and I was charged 4.99 for it.
I figured, "no biggie, let me just go back in and they should fix it".
I come in, as the last customer is leaving out with a cart with groceries, it's 11:05 at this point.
This kid that's working there with dreads asks me "you need help with something?" I said "yes, I overpaid for my bread, wanted to see if I could get a refund", and he says "okay, he's in the back he should come back up", and he is looking at me like I shouldn't be there.. some other guy comes down and he looks really bothered and he is packing his backpack. He asks me "what do you need help with?" I tell him the same thing, and I ask if the guy is coming? And the young guy tells me "you shouldn't be here, we're closed", I said yeah It wasn't even 10 mins ago that I paid.. so the frustrated guy goes to go get the guy that was working the check out registers and as he (RIZA) is coming towards me he YELLS at me "Who let you in?! HEY HEY, WHO let you in?!!" & I said chuckling "the last customer was headed out", and he says "well we're closed"?? Then the frustrated guy pulls $5 out of his wallet and tells me here take this.. in front of me and RIZA, and I was confused.
Riza says "okay let's just do this", as he rushes to grab the nearest computer and gives me refund for the whole thing, and I said "I just wanted the difference, I wanted to keep the bread", and he brushingly says "yeah, we're past that!", as he walks away. Then both the frustrated guy and RIZA are both starring at me like in frustration."
The entire thing was BEYOND unprofessional.
The fact that EVERYONE acted the exact same way, and didn't even care to atleast fake customer service says a lot about whoever is hiring all these people. These people reflect the leaders of this store unfortunately. I am truly, truly disappointed.