So after a bad Yelp review you now want to help? When after dozens of phone calls nothing but lies when you could talk to someone and the rest of the time I was ignored!. Never again will I trust or conduct business with Ashley or any of it's other companies. I suggest other potential customers do the same read more

Please, please don't order from this store. We've been waiting a lot longer for our furniture than we were told. We were told by three different people with three different job titles our furniture would be here by a certain date, and they all lied. I call customer service, and Heidi was absolutely no help. Round about answers, wouldn't give me a concrete answer or solution. I asked to cancel my order, and I was told I couldn't or it would be a 30% charge for "restocking" fee. How would you need a restocking fee if my furniture isn't even at the distribution center? I can't get in touch with corporate. The tracking feature on their website wouldn't even bring up my information. We should've read the reviews first. We just moved and we needed furniture. We thought we were being treated fairly. Oh and when you fill out the paper work, they ask you write a review about it then. Before you go through all this crap. PLEASE DONT BUY FROM THEM read more

Great experience with Beatrice and Noor. Very friendly and professional. Helped me select my living room

I mean this truthfully, just avoid this place. I rarely leave one star reviews-the staff is ok, delivery guys were nice-but the fine print is really messed up. All sales final, even if they deliver a piece that is messed up, you only get store credit. A grand down and a lesson learned. read more

Ashley Store - A one grand loveseat delivered messed up - Furniture Stores Near Me - Manassas, Virginia

How can I give a negative rating? RUN AWAY DO NOT VISIT THIS LOCATION!!!! BEWARE!! I kick myself for not checking YELP first before we shopped here. I have been taken for a ride, I found out the hard way this is a franchise store with an owner who can care less if you ever get your furniture as long as he gets your money. The corporation should really audit this franchise and pull their name from him running it into the ground with the worst customer service I have ever experience after a sale. All talk and no control over any delays. They do not follow-up with customers regarding delays so don't plan anything and wait and wait and wait. They give you the phone transfer and everyone becomes a manager. Saleman gives a delivery date and all changes are found out when I call to check the status. Now it will be over 5 weeks and still not guarantee it will be delivered. Had to do all the calls myself. Finally they let someone call me named Tiffany to take the hit. Manager hung up on me 3 times when I called. Customer service is only good till they charge your card and you are out the door. Then the nightmare begins! I can only say RUN AWAY from this place! Enjoy your crappy rating, enjoy your social media negative hits and I will have the ear of someone tomorrow to address your poor franchise standards and lack of sound business practices. read more

Eric helped us find the most amazing sectional today. He was helpful, informative and friendly. We changed our mind several times and each time he re-priced the package with patience. I highly recommend Ashley HomeStore and can't wait to receive our new furniture. read more

My parents and I were looking for a new sofa, and Eric really helped us find the perfect one. He helped us figure out a configuration that best suited our living room layout! Overall highly recommend coming here for your furniture needs. read more

Love coming to Ashley. Steve did a fabulous job steering us in the right direction for both furniture and temperpedic pillows. Thank you for another great experience!! read more

This place is a complete joke. I have tried calling the store 5 times now and the lady keeps purposely transferring me to customer care when I have already spoken to them and they were not able to help me. I have literally spend over 10k dollars at this place and they provide me with the worst customer service. I gave them since November to help me with fixing my Patio Umbrella and no one reached out to me. They may have good prices but go elsewhere if you at least want some decent customer service. I will NEVER shop here again. The funny part about it is I even purchased the warranty that is supposed to cover all my stuff but they then claim my warranty does not cover my patio umbrealla because the sales person who is no longer there did not register it right how is that my fault? Complete joke. read more

This is my second time ordering from Ashley. The first time was 6 years ago and it took me over 6 months to get a kitchen table. Now, after 4 delays, my furniture was to be delivered today. Only 1/2 of it came. After at least a dozen attempts at calling the store, 6 messages left via customer care chat, email, and/or voicemail trying to track down my delivery over the last several weeks, I still have not heard back. The delivery driver even told me that over 1/2 of his deliveries that day were missing items so this is clearly not an isolated incident. Additionally, they know it's a problem bc they state in the sales contract that they do not refund for delivery delays. DO NOT WASTE YOUR TIME OR MONEY HERE. read more

Jahira and Noel were very helpful in assisting us with the purchase of a new sofa. Very personable and professional and we love the sofa.

Awful. Pressured and prices were not listed on furniture. Then when interested in a piece of furniture, they had to go to the manager and get a price and then do some Crazy explaining about how the prices aren't set and they can negotiate and "make deals" I don't want a deal, I want honest pricing. So they lost my business and I ordered from the Fairfax store. I wasn't born yesterday and it's hard to buy furniture when your sales lady has neck and finger tattoos... Then she told me her uncle is the store manager and he brings her in when he needs to get rid of furniture on the floor.... I'm not trying to sound mean, but it just wasn't a good experience, they also told me they didn't belong to the Ashley chain, they were independently owned franchise that's why prices were so different. What???? read more

This store is simply terrible. The Ashley team is full of "bait & switch" sales persons. The sales persons move from store-to-store and the person you purchase from will not be there when you return to ask about your purchase. Also, YOU WILL NOT GET YOUR FURNITURE without waiting half-a-year, no matter how much they lie to you in the store. I can give them some lee way for COVID but I have been back three times and the manager is non-responsive, the distribution center in Fredericksburg is nothing but bureaucrats who have no answers and can help you little. DO NOT BUY FURNITURE HERE. Most importantly, if you want a refund, they will offer you only store credit. They will hook you and use ugly business practices to take your money and not deliver. STAY AWAY FROM ASHLEY IN MANASSAS and more importantly Ashley in general. WATCH YOUR BACK! read more

First time ever purchasing something from them. Delivery was on time, within a week as stated. They called to say they got the order and stated that they would call to confirm delivery which they did. The Delivery men were very nice and on time as well! read more

Ashley Store - Furniture Stores Near Me - Manassas, Virginia

Phillip was great assisting with the purchase of my sofa. Would highly recommend this store and him for your next purchase.

Candee was awesome, on top of information, answered all of our questions. No complaints and shoutout to Rosa for checking us out !! These 2 are a great team! THAT's Customer Service! read more

Great small desk, and the gentlemen who delivered it were professional, friendly, and had it assembled in short order Great experience with Ashley Home Store. read more

Recently purchased two sofas and a dining set from this location. All I can say is - working with customer service at this location has been complete nightmare. Upon purchasing my items I had a 20% coupon which I requested be applied to my order. The finance representative had been hinting that I couldn't use it because it was postmarked with my previous Woodbridge address. I found this extremely ridiculous and had commented that the coupon should be applied universally to all Ashley stores regardless of the address postmarked on the mail piece. She then was reluctant but had agreed to apply my discount. Along with this the first sales associate I had purchased my sofas with was unprofessional in the sense he had asked for my personal cell phone number for his personal phone. I had then asked for his business card to keep it professional in which he said they did not have. It felt very odd to me he was requesting my number when all had already been provided via paperwork. It felt peculiar and made me uncomfortable. The woman working behind the desk at Ashley had also given me a look confirming it was odd and unusual. It was inappropriate and extremely unprofessional on the part of that sales associate. Moving on to delivery. I had been promised my delivery would be on or before June 4th 2020 but did not end up getting my items delivered until over a month later. I understand the complications with COVID but it's tiresome reaching out to Ashley of Manassas customer service only to be promised the next week time after time. I had to call in nine separate occasions to follow up with them as they would never provide updates. When they did provide updates, the information was always incorrect. Along with this when I had called in on three occasions to confirm my contact information and address, they had informed me they had updated it to the correct information only for them to call the wrong number time and time again. Seems they did not actually update the information in their system even after I had requested the update each time. Due to their lack of attention in updating my contact info, instead of my items being delivered on the weekend. I had to call them once again and was told I'd have to wait until Wednesday since that was the next time the delivery team would be in my area. I've shopped at Ashley Furniture in the past and have had good service, but this specific location was awful. It has been a complete headache trying to receive my items. Really can not wait for all to be done with. Will not be using this Manassas store location in the future. One of the worst customer service experiences I've ever had. read more

I came to write this review and couldn't believe the overall rating was a 1.5. I wish I had seen this sooner before purchasing our couch from Ashley. We were super excited for this couch, but after only having it for one year, we've had 3 issues. When it first arrived, part of the frame was broken and we had it fixed. Less than a year later, another part of the couch armrest frame is broken. The couch also makes a loud crackle noise every time we sit on it. We purchased the 5 year insurance but because we didn't report it in 30 days, our Claim was denied. The store was no help and insisted that they couldn't "break policy". No couch should ever have this many issues within a year of purchase. . Bad bad quality. Our couch from bobs discount furniture has lasted over 5 years with ZERO issues. read more

My husband and I went into the Manassas Ashley store on Sat. 6/6 to purchase a new mattress and box springs. We made a purchase paid for a king size bed frame and was set for delivery on Wed. June 8th. They did show up but when they did they said the frame didn't fit so they could not setup the bed. They left our $4000 mattress and box springs on the floor. I called the Manassas office and was told that they had a frame in the office and would bring one to me. When I got back to the office I got a call from customer service saying they needed to setup another appt for delivery of the frame. I told them I had spoken to someone in the main store and they would be bringing one to me today. To my surprise I found out they had call the warehouse for them to make a delivery to me on either Friday or Sat. Trust you I was not happy. Not only that one of the guys broke a squirrel statue on my steps and denied it happened. When speaking to the manager she told me I had no proof that even happen and that basically I was lying. It was only when the 2nd young man owed up to it and said he would pay did I tell him its ok. I just wanted someone to take responsibility. Back to customer service and the manager at the store. She called and said the part for the bed didn't pass inspection so therefore they could not use the frame. I asked her why would they send a frame knowing it hadn't passed inspection? Some how it would pass on Friday if I was home for them to deliver. Needless to say we had made plans to leave town as it is my anniversary and birthday. I will never ever make another purchase at this store as I have come to believe that they are all liars. If they mouth is moving they are lying. So now they are coming on Friday I had to change plans because of their mistake. I was told about their customer service but you always want to give someone the benefit of doubt. Now I see they were spot on about their customer service and salesman. It really is about the almighty dollar. How unfortunate that I didn't do my homework and read the reviews. My gut told me to but I'm guilty. Lesson learn the hard way. Follow your gut always. Ashley Homestore in Manassas it not all its cracked up to be. read more

bad attitude , bad customer service , never ever think to buy from them anything . after you paid your money you will SEE The DIFFERENT FACE. THEY NEVER ANSWER THE PHONE AND IF SOME ANSWER YOU THEY WILL SAY WE GONNA CALL YOU BACK WHICH WILL NEVER HAPPPNED. pay attention to you invoice it say the standard delivery time is 8 to 12 weeks that what will happen for you . you will wait 12 weeks till your item received in the warehouse then after that the will schedule you for delivery day which may take one more week. STAY AWAY DO NOT WASTE YOU TIME AND MONEY read more

we placed a large order for the entire house with Ashley manassas location. Before placing the order we told them of our requirement of a timely delivery, as my wife was scheduled for surgery, and would need a couple of months to recover. Also we would be expecting international visitors and required the house furnished. The store manager Mr.Noor, and sales person Ramesh were not honest and upfront about availability of items. Mr.Noor assured us that he will be able to "source" the items from other locations and "will make sure" it is done. well, that was about two months ago. Now they do not answer phone calls when questioned about where the furniture is, and the estimated date keeps pushing back by weeks to months. The staff is Extremely unprofessional to deal with, and they refuse to give us the owners contact info so he/she knows how we feel. We would not be recommending them anytime soon. read more

I purchased a sectional with a chaise. When we were in the store, the display of the sectional did not have a chaise, but it was available to add. When we received the sectional, we realized the chaise was way too large for our living room and I called the store numerous times to see if I could exchange the chaise for the cuddler end of the sectional. Each time I call I get blown off and no one calls me back. I was told that once we accepted the furniture that we could not return an item. This was never disclosed at the sale and all I want is to replace one section of the sectional. I am even willing to pay for the extra delivery. This is in the Manassas store. It is my understanding also that the owners are big time Christians. My question is, is this how Christians run their business? I have a good mind to file a report with the Consumer Protection Agency. Although we are pleased with the sectional, we just want to exchange one piece of it. What is their problem with that? Also, the sectional is missing two extra pillows that is supposed to come with it. I reported that to them also. Oh and I also had to submit photos of the furniture in my home and how it was cramping my living room. "eye roll." No sooner than I posted this review, lo and behold! I got a call from their customer rep. I was told that it was submitted to "upper management" but that it would take NINE days for them to decide whether they're going to grant me an exchange. The gal I spoke with was very nice, but it does not help that I have to wait 9 days just for them to make a decision on an exchange. That's downright ridiculous. In the meantime, I have the chaise covered in a blanket so it doesn't get damaged or sat on and my home looks terrible and cramped. Hey Upper Management!!! Get your act together and make this customer happy or else you'll lose future business. read more

Never again. So disappointed! Stay away and don't ask for trouble to buy something from Ashley!

We purchased a mattress in a box and when they finally shipped out the item, we opened it and it was a nightstand. All I want to do is get a refund and return the nightstand. I keep calling and leaving voicemails and they say they will get back to you in48-96 hours???!! It has been over a month since I first called. They say that since all stores are individually owned and operated that i have to contact the main office. This is a terrible company and me and my wife will not be buying from them again. This has been a nightmare! All i want to do is return the wrong item they sent me! It can't be this hard to get a refund but here we are. read more

Bought a couch from the floor. There were no markings at the time of purchase. I would also say we didn't really get a discount buying floor model; we just got out of buying all of the extras we didn't need (end tables and coffee table). I got it delivered and everything seemed fine until I flipped the cushions over a week later to find pen marks. So learn from me getting hustled - check your cushions! Pretty disappointed with the dishonesty of this store. read more

Ashley Store - learn from me getting hustled - check your cushions! - Furniture Stores Near Me - Manassas, Virginia

Almost made the mistake of doing business here. Walked in a few weeks ago, fully intending to buy a comfy new couch, and saw signs plastered all over about a huge clearance event - up to 70% off regular prices. Walked around the whole place and of course, just about every item had a tag nearby showing numbers slashed through and "significantly marked down prices" beneath what the item "normally sells for". My boyfriend and I fell in love with a couch (of Ashley Furniture's own brand) that was priced around $1,700 and our sales person, Lorena, was thrilled to tell us what a steal it was as that very same couch was regularly sold for upwards of $7,000! Counting taxes and fees (assuming we would drive over an hour and pick the couch up ourselves from the warehouse to avoid delivery costs) we were looking at around $2,200 and 4-6 weeks until it was ready for pickup. Thankfully, two minutes of Googling revealed that not only was Ashley Furniture selling the exact same couch on their own website for about $1,500 (less than in-store and NOT on sale) but their competitors had it even cheaper - at prices we could get any day of the year. No way has this couch ever been sold for over 4x that amount as this store falsely advertised. If being blatantly lied to and scammed into overpaying is your thing, this is definitely the store for you. Lorena was otherwise very friendly, knowledgeable and easy to work with but it's a real shame this company is using such shady business tactics in 2019. Thanks to Coleman Furniture, we saved over $900 and got that couch of our dreams shipped in under 3 weeks *and* assembled in our house for FREE! read more

STAY AWAY FROM THIS COMPANY. Placed and order almost 3 months ago and still haven't received. Will keep stringing you along by saying "we bumped up you shipping date" but will never deliver. ALSO REFUSED TO REFUND MONEY. read more

Ordered, and paid in FULL, over $6,000 in furniture at Ashely HomeStore in early July, 2021. Ashley has yet to deliver the furniture, REFUSES to give a refund, despite not being able to deliver the product. They have a ridiculous "No Refund" policy which does not make sense, when they cannot deliver the product paid for over 5 months now. Ashley tried to deliver furniture twice, both times with incomplete order and the wrong product. Customer service is terrible, no apologies from rude manager at store. I complained about months of NO communication from Ashley, now I get a text message every Friday saying "we are looking out for your order". Calling corporate they refuse to give a refund. Obviously, Ashley cannot deliver the product and should issue a full refund to a VERY unhappy customer. This place is a scam. They have been sitting on our money for 5 months. Enough is enough read more

If I could give zero stars I would. This place is a joke. I am currently sitting on hold and have been for over 20 minutes. The "customer care" center doesn't care at all. Ive spoken to two, in store representatives and been put on hold and they never come back. We purchased a bed for our son a month and a half ago and were promised a delivery window to their warehouse, at which point the bed would be delivered relatively quickly. The delivery date has passed and crickets from them. I am finally trying to get an estimated date but can never get anyone on the phone. They are definitely doing it on purpose. They already have my payment. This is unacceptable and shady business practices. I laughed out loud when I heard their advertisement for their black Friday in July sale on the radio. Good luck getting them to deliver the items you purchase or answer their phone. It's disgusting. read more

We ordered $5,000 worth of furniture in the store and were told by the "event manager" (which is a fancy way of saying "the guy who sits in the middle of the store on his phone"). Then upon check out, we were told by the attendant that we would be contacted on a specific date 3 weeks later to be told about our delivery date. That date has come and gone and still no call from anyone regarding when our furniture will be delivered to us. On top of it all, when you try to reach someone in the store to confirm the timeline for delivery, you can't get ahold of anyone. I rate this company a 1 for customer service and experience. The sales experience is very much like shopping for jewelry- the merchandise is extremely overpriced and then they have a "sale" to Mark it down which just brings it to a less overpriced piece of furniture. Go to Wayfair. It's more options, great customer service, and free delivery! We will not shop here again! read more

We purchased a living room set 3 weeks a go. The manager assisted the salesman with our sale (is the event manager, now I know not the store manager that was what we were led to believe at the time) had no contact about delivery time. So began calling on Wednesday, told it was in the warehouse and I would receive a call with the window for delivery. We were told by the "manager" the day of purchase that delivery would be the 10th. Which is what we planned on. Now after 10 phone calls and going to the store and speaking to the real store manager we will have delivery Tuesday! This has Not been a pleasant process and each person we spoke with gave us different information, and when I called the store and asked for the mgr the event mgr got on not the store manager. Which I feel is a misrepresentation of his position. Save your time, money and aggravation. Go elsewhere. read more

I purchased a sectional love seat/couch from Ashley furniture. Never again - the salesman bullshitted me, customer service said "its's yours - deal with it" in so many words. This is the second time in a few years that i have had this kind of response from them. Bite me once, shame on you, bite me twice, shame on me. read more

I REGRET to buy from this store.I thought Ashley furniture has a good quality but I could not get my sofa set since May.I can not reach anyone from this store and customer service doesn't help me.When I bought they said all my orders will arrive on time but after that I received only half of my sofa set. read more

YOU GUYS ARE THE WORST!! Product came damaged again for the THIRD TIME!!! and you guys REFUSE to refund me!! What kind of crooked business are you guys running. Leaving me with 2 options which is a) wait for ANOTHER month until the part comes (probably gonna be damaged again because of the horrible cheap material) and b) choose another bed and wait for delievery. Which most likely gonna take forever and come damaged again!!! Holy cow I've never seen an item get delievered 3 time and damaged ALL 3 times. Get your act together Ashley's. Either get better products, have better refund policy or just shut down and do is all a favor. (No refund policy because their stuff is crap so they don't want you to be able to get a refund! DONT DO IT AND BRING YOUR BUSINESS ELSE WHERE!! I've been so stressed still trying to be done with this AWFUL company read more

Ordered almost 5k worth of stuff. Delivery dates kept getting pushed back. The staff isn't helpful with updates. They say a date and then when the date comes push it back. Then finally when they deliver, it comes broken. And now waiting another month and half for the last part. Waiting over 3 months to get a full furniture delivery. Take your business elsewhere. Bob's delivers your furniture as they have it not make you wait for everything to be in stock to deliver it together. Customer centricity is not part of their mission, that's my take. read more

Ordered a piece in store. The girls all behind the desk were super unprofessional, being social, etc. The date for my estimated delivery passed and no one called. Called the store and was on hold for 30 minutes. No idea why as no one is ever in the store and there are a million workers. My piece is in so I set up the delivery. Frustrating. read more

On July 22nd I made a purchase for a bed and was told I had a delivery date. They required that I put a $100 deposit down. After three weeks I found out from a text message from Ashley that the item I picked was not in stock and they don't know when it would be back in stock. Since Ashley does not know when it would be back in stock I canceled the order. Even though the item is not in stock and they don't know when it will be back in stock they are unwilling to give me my $100 back. My first problem with this store is that the sales person did not tell me I had a "Estimated Delivery Date" not and actual delivery date and the second problem I have with them is that they did not tell me that the $100 is non-refundable one day after sale. If they don't have the item in stock and they have no idea on when it will be in stock I should not be forced to buy something else at there store with the down payment. They should be explaining this situation to their customers. I know someone from Ashley will say its in the contract, but their sales persons should be explaining this kind of stuff at time of sale. I didn't know I needed to bring a lawyer to look over a sales contract with Ashley in order to buy a bed from them. read more

There needs to be an option for zero stars. This store carries nothing but garbage for furniture. It has taken over 1 month and 26 days to receive 1ITEM! During this time we got our first call saying, "it didn't meet quality control." That sounded like bullsh*t! We then had to call again and was told that we would be getting a call of when a new one comes into the warehouse. We never received a call, we called Ashley Furniture AGAIN! And they said, "oh, yes the item came in and it should be showing up by X day. The truck FINALLY SHOWED UP, mind you, it's now 12/26/19. So, now the delivery guys showed up, putting item together and guess what?! Yes, there is a problem. The box had two of the same legs for both sides, therefor the holes in the item didn't fit. There is no way of getting out of this contract once you've put your Hancock on the receipt! And no....I did not put my Hancock on the receipt, my roommate did and without reading the T&C of invoice! This place is slimy and the verbiage they have in there just screams of, "we are a trashy store, and you're a stupid customer for not reading before you signed!" We now have to wait for the General Manager to resolve the issue because they were going to send out another desk! Btw, GM was not in the store (12/26/19), he will be in on 12/27/2019. HOW CONVENIENT! This is what happens when one doesn't read their T&Cs and just quickly signs the receipt. DO NOT! I repeat, DO NOT BUY FROM ASLEY FURNITURE in Manassas, VA! Hell.... at any of their locations. The store should be called Trashley Furniture! read more

Stay away from Ashley Furniture. Biggest mistake I made dealing with them. I was assured their delivery issues were fixed. Not so. It is the worst. I recommend anyone looking for furniture avoid Ashley furniture all together. They do not have their own delivery service. They contract out delivery. Once they have your money they do not care about you at all, ignore your emails and calls. The first delivery the delivery guys unwrapped hard wood furniture in the truck, leaning on the truck that scratched it up. Other furniture was dragged off scraping the bottom of the truck door. They used one box to of my furniture to prop open the truck back door. When I mentioned it, the driver opened up my leather sofa on the street and scraped a mark on the center of it. Then said "you sure you want this all delivered?" I spoke to Deannie Ferrell, the highest person in charge with Ashley Furniture, she said, who apologized and assured me she would make things right and would have "white glove delivery" next time and the store manager said would not be charged for the delivery. Numerous calls and emails through weeks went unanswered by Ferrell after that through three days off work for delivery and still not all furniture. The second delivery was a great delivery. Yet, after making me wait as they ordered new furniture, they sent the same damaged sofa as the first time. I showed the delivery and sales person the pictures. And, they didn't have part of the order. I again waited for another delivery. That time, they sent out the same guys that damaged the stuff the first time. They said they wanted to put my furniture on the road and have me inspect it before they would deliver it. When I said no, I want it delivered into the house to avoid any damage, they tried to leave a third time. I took off three days of work. Had to removed and reinstall doors to my home and pay for the poor delivery service and totally poor customer service. I would have rather paid a little more at a company that cared about their product and services than this. I recommend anyone looking for furniture avoid Ashley furniture all together. The do not have their own delivery service. They contract out delivery. Once they have your money they do not care about you at all. My final resolution was to get my money back for the products they couldn't deliver after three times. Very poor. read more

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