I would like to extend a very special thank you to Mohammad, our salesman, for his exceptional assistance. He truly went above and beyond to ensure I received exactly what I needed. My experience was fantastic, largely due to Mohammad's comprehensive knowledge of the product; he was able to explain all its features clearly and made the entire purchasing process remarkably swift and seamless. I had a unique situation and a tight timeline, but Mohammad stayed patient, communicated clearly every step of the way, from the beginning to the end and made it happen seamlessly. The customer demonstrated exceptional qualities, including meticulous attention to detail and proactive approach, maintaining a high level of professionalism throughout the entire engagement. And I extend my sincere gratitude to Philip, the manager, for ensuring the timely delivery of my order. I am a very happy and satisfied customer with my complete purchase of all new furniture for my new home. Deeply appreciate it Thanks, Ashley Furniture, for having such an awesome team in Hawthorne--they're seriously the best! I totally recommend it they will make it happen and wont be disappointed Don't let the parking lot or the dim lighting scare you away. It's totally OPEN and ready to help you with all your needs for your beautiful home. read more

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I'm never going to shop at an Ashley's Store again. I bought a $1,000 mattress frame from them, and the wooden slats broke within the first week of their guys putting it together. It took forever to get them to come out and 'fix' it, and they don't really allow you much control in scheduling when the repair guys come. They give 24 hour notice letting you know the repair people are coming and it's either you clear your schedule or call them and try to have it rescheduled. A few months after the first 'fix' the slats broke again. I had to go through the annoying process of trying to get the repair people to come again. And then after a few months, you'll never guess what happened... It broke... AGAIN. However, at this point I was apparently 13-14 months in and the warranty only covered 12 months (even though it was supposed to be 5 years). At this point, I wasn't even looking for a repair. I wanted my money back, because it was clear the bed is unsafe for normal use. I had all the pictures of the broken slats, the written correspondence between me and customer service trying to schedule the repairs, but apparently that was enough to get a refund. So I tried going through the Synchrony (Ashley) credit card company to get my money back, and after a few months they also denied my refund. I hate this f*** store. P.S. Don't get an Ashley credit card - they're tied to the store and will not back you up when you ask for a refund because your s*** furniture breaks. read more

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Went into the store to look for Rugs and console unit. Not one person said hello or we will be with you. 10-15 minute walk around the guy sits and the exit have a great day. Same guy that saw me walk in. Hilarious!!! read more

I had a pretty disappointing experience at Ashley Furniture. The pricing felt misleading from the start. The manager kept going back and forth, acting like they were offering special discounts, when in reality most of the items were already advertised at 25% off. On top of that, some pieces didn't even receive the full discount. They also initially tried to charge around $500 for delivery, only to later "negotiate" it down and make it seem like they were doing me a favor. That kind of back-and-forth just reinforces the feeling that the pricing isn't transparent and should've been straightforward from the beginning. To make matters worse, the delivery itself was underwhelming--they basically just drop off boxes of pretty average-quality furniture. Honestly, it's no better than what you'd get ordering online, which defeats the purpose of going into a furniture store expecting higher quality or a better experience. The whole buying process came across as overly sales-driven and, frankly, a bit sleazy--more like dealing with a used car dealership than a furniture store. My recommendation: skip the in-store experience. Buy online or go somewhere straightforward like Costco. I wouldn't shop at Ashley again unless you enjoy that kind of high-pressure sales environment. read more

Trust me. Stay away from Ashley's. They do not abide by their warranty and it trickles down to the warranties for the products they sell. I brought a Tempur-Pedic mattress which came with a 10 year warranty and purchased an additional warranty from Ashley for regular cleanings for things like sweat. Ashley's denied the cleaning when I tried to request it, and when my tempurpedic mattress started sagging after just 4 years (advertised to last for 10 years), tempurdic stated that I couldn't claim it because it had not been cleaned. They denied a sagging mattress over a sweat mark on the mattress and neither Ashley's nor Tempurpedic Will take responsibility and help. I have had severe back pain from the mattress on a daily basis. Just don't waste your money here. read more

Ashley Store - Extreme sagging in mattress after only 3 years - Furniture Stores Near Me - Hawthorne, California

We went to different Ashley's but the manager say we can't use store gift card we got for mistake store made few years ago and it was waste time to go but at least workers wasn't as rude as last Ashley experience read more

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We absolutely Luvv this store--great vibe, amazing pieces, and we've had nothing but good experiences overall. That said, we recently bought an item that didn't fit our space, and when we tried to return it (still in the original, unopened box), we were told returns weren't allowed. That took a bit of the shine off for us. So while it's still one of our favorite spots, that policy brought it from a 5-star to a 3.5-star experience. read more

Ashley Store - TV stand - Furniture Stores Near Me - Hawthorne, California

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We had a no pressure purchase at this furniture store location. Happened upon a President's Day sale - had seen mention of it on social media with an in-store candle making craft session - when we were nearby at Home Depot. Stopped in and the prices were too good to walk away from. Kids had fun with the candle making. And we adults had peace of mind crossing off a long aging to-do item of getting new couch and sofa. Win-win all around Delivery guys were decent. We rescheduled when we realized another day was better for our schedule - they were easy to contact for reschedule. On the day of delivery, they texted that they were going to be a little outside the planned window. When they arrived, one strong guy single-handedly took the couch and then sofa off the truck on his head. Amazing. He and a coworker then attached the couch legs with the fastest drill gun work I've seen. Felt like I was watching formula one pit stop work. They took away all the packaging and arranged the couches as I specified. I inspected the furniture and gave them a thumbs up. Done in less than 10 min. Worth the $99 delivery and set up price tag. The tenured in-store rep advised I do this $99 white glove delivery vs the $59 delivery without set up as a preventative measure. I get to inspect the furniture and have the delivery men take something back if not up to par. If anything was wrong with the $59 delivery only, I would be on the hook myself to take the furniture back to the store. I don't have a truck to haul back furniture that may have damage. Made sense to me. I appreciated his advice. And hubby could not have assembled the couch feet in mere minutes. Worth it The newly unpacked couch and sofa let off some chemically smells. We left the windows open for a few hours to have them air out. Smells subsided quickly. I am now watching to see how the furniture ages. Will report back if problematic read more

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Everything is all wrong with this company. We ordered a chair and a sofa the chair came in the wrong color and after 3 days we are still no closer to getting our chair. We stopped payment on the furniture until it's resolved. Highly recommend you steer clear of this store!!! And I'm writing this at the Customer Service Desk at Ashley with full transparency to Johnny the manager and Adam the salesman. read more

Went to Torrance location on a weekday around 1pm. Wasn't sure store was open because there were about 3 cars in a huge parking lot. Yes they were open and we were approached by a salesman. We asked for pricing on a sofa set. He gave it to us. We walked around some more and wanted pricing on a different set. He passed us off to the manager of the store while he waited on other customers. We waited at least 15 minutes for a quote. Nothing from salesman or manager. Total waste of time. Extremely poor customer service. read more

Don't park in this parking lot or someone will tow you even if it's for 30 minutes The lot was empty, very disappointed in this furniture store I have purchased Ashely furniture in the past, but will not anymore read more

Benjamin really took his time helping us and was so patient throughout the process. He answered all of our questions and concerns and made sure we felt confident with our choices. It's rare to find someone so attentive and genuine. We truly appreciate the great service...thank you, Benjamin! read more

DO NOT GO IN THIS STORE DO NOT PURCHASE FURNITURE THEY ARE A RIP OFF ORDERED FURNITURE May 2025 AND STILL HAVE YET TO RECEIVE IT ! I've been calling just today since 10:00AM and they don't answer the phone but you are transferred to the Philippians to speak to someone with limited English they tell you to call the store only for the store not to pick up at all. Then I received this this as an email Cagroupashleyfurniture.com I told her it was not an email she stated it was NOT So now I get it it's like buying a car they super nice when you in the store but never return a call, or Receive a call afterwards why am I speaking to anyone in another country when I purchased my furniture here in California? why am I paying for furniture not received? That has to be against the law!!! Run far away from ASHLEY Furniture the customer service is crap and so is the furniture. I will be seeking legal representation for this. read more

Ashley Store - Been calling since 10am no one ever answers the phone - Furniture Stores Near Me - Hawthorne, California

My experience today will sound similar to the many others here. I was hoping to have a good experience today but their poor business practices were obviously consistent with previous guests. The sales person was friendly and sounded like she was on our side, but problems came when the manager intervened. Once we found the dresser we liked, the sales rep offered us $50 off with her "special" coupon. Great, we thought. When I presented 2 gift cards totaling $150, they only offered to redeem one of the two. After questioning the reasons why behind this explanation we decided to continue the purchase. But when they pulled the $50 "special" offer, that's when I questioned their business practices and shared my disagreemen. The manager, who obviously doesnt realize and understand the difference between a discount and gift card, went on to say they could only honor the single gift card and not the special offer. I have never heard of this type of practice! Felt a bit like a bait-and-switch to me. No other business i am aware of conducts themselves this way! Nowhere on the gift card did it even say there were restrictions of any sort. Plus, on top, he said the gift cards are older and he normally doesn't honor such. Does he not understand the law stating gift cards do not expire in California?! I will definitely be filing a complaint with the BBB and the FTC because it feels like they are running deceptive business practices and do not understand the legality and difference between a gift card and discount offer. I would give zero stars if it was possible. Buyer beware if you still decide to shop here. read more

I was helped by Jeremiah Wingo! Helped is an understatement. He walked ahead of me which such speed, and didn't even informed me if I should follow him or not. He was also ditched me to talk to his co-workers and another client that was there before me. Like, why even help me if he was busy already. Later, I come to find out that he wrote the wrong zip code and phone numbers on my two orders. Never coming back to this Ashley's again. read more

Ashley in Torrance CA is trying to pocket my $219 credit. They simply do not answer the phone and my email to Michael R is not getting answered either. I am in despair of trying to get in touch with them. Even the robot doesn't work, it just says "try to call later." Very disappointed with lack of basic customer respect. read more

Customer service was nice in store. great price for a what we got. sadly once they have your money.....they could not care less. zero customer service after purchase besides a automated system with a limited chat tree, or a hyper compartmentalized service desk that can only tell you what their protocol is and basic information. surprise surprise another dirt bag corp. only concerned about profit margin and image in the store. read more

HORRRIBLE!!!! Let's start with that. Adam had great customer service. But seems like once I signed away my life he didn't bother to help after. Which really sucks bc he was amazing when I was buying this stuff. I made three claims with their care team, and they denied all of them even with proof shown (pictures,) to them. They gave a promotion of 12 months no interest and I have until 30 days AFTER my delivery, to make first payment. Mind you, delivery was made 1/02. It is 1/10 and I have late fees with Synchrony Bank. Like why advise false information. I've tried to speak to management on the phone AND in person, but nothing has been done/escalated. I ordered a Cal King Tempur-Pedic and dims are off by more than 5 inches ALL AROUND MY BED. I also have had a horrible nights sleep since I've got the mattress can barely move my neck side to side. I believe they are selling fake stuff at that. How does EVERYONE rave about that mattress and I am on my death bed sleeping in it. DO NOT -- I REPEAT -- DO NOT BUY ANYTHING WITH THIS SCAM STORE CALLED ASHLEYS. They sell you a dream and then you live in hell dealing with all these issues. Without any help!!!! read more

Sorry I had a bad experience I bought some sofas but the next day I was supposed to pick them up at this store but never told me I had to bring them out the store !! and load them myself I was lucky I didn't hurt my back ..Imagine if is some elder people you're f#%ed read more

Everyone here is very rude. Took 15/20 minutes for someone to even acknowledge me. The furnitures didn't even look like they were made with good quality. I do not recommend to ever set foot in this place. read more

Only giving one star because of terrible customer service. Not one employee standing around greeted or asked if I needed any help when I came in the store or at least let me know someone will be with me shortly. I do give High Respect to.Sales Rep. (Jay) for coming over after he was done with a phone call and assisted me. This will be the only reason I will.consider coming back to purchase directly from Jay Only!!!! Please at least make customers feel welcomed when entering store because that may cause your store to miss out on a purchase from customer. read more

Good luck getting your delivery as scheduled. They don't seem to know what they are doing.

Thank you to Desiree!! Amazing , kind, patient and ever so helpful. Detailed and thorough in any questions I had. Needed bedroom furniture for my grandma and the experience was stress free. Thank you again Desiree and the Ashley Store Staff. Thank you to Mr. J.Valdez and his team for great communication during the delivery process as well as the dispatch center for confirming delivery. Greatly appreciative of wonderful service! read more

DO NOT BUY FROM HERE!!!!! Was sold a bed on delivery day I called to see what time it would be delivered. And they say they had canceled the order without letting me know. worst company read more

The service was awesome got my couch from there. Super helpful and gave me options too.

I commend Desiree Mitchell / Ashley Furniture for her over-the-top performance helping us on 2/22/2025. We needed a chair with an ottoman ASAP for my sick husband to sleep in as he could not climb stairs to get to his bed. Desiree jumped through hoops to find the right set for us. She went over and above to contact a delivery service to delivery the chair and ottoman Sat so my husband could get some long needed sleep. I went to the store at 10AM and the chair was delivered at 1pm that day by a wonderful delivery company headed by Viante. All worked perfectly and Desiree made our day so much nicer. This business world needs more professionals like Desiree Please pass on our sincere appreciation and thanks to Desiree and your whole team. read more

Derek and Johnny provided excellent customer service. I went in looking for artwork and furniture. There were lots of options. Once we picked what we wanted, Derek and Johnny were kind, knowledgeable and provided an atmosphere where when I in need for furniture in te future, I'll call on them. Highly recommended read more

A great place for furniture. Walked in here desperate as our furniture literally fell apart after 7 years. Was afraid of a senior injury which we didn't need. Simon helped us out here. Very knowledgeable and helpful too. We selected the leather loveseat recliners with cup holders and snack compartment. Color a nice shade of gray. So comfortable as you have many settings for comfort level. Also purchased a single leather grey recliner. A dining table with 4 chairs. The fabric on the chairs is linen and very comfortable to support your back. The table is wood and nice. Also chose a tv stand with electric fireplace for cold winter nights. It has drawers included and shelves too. A nice shade of a light brown. All in all a very good experience. We love our furniture! And a big thanks to Simon and the delivery team as well. read more

The service here is horrible. I purchased a love seat and sofa recliners and added the piece to be able to also make it a sectional. When I purchased them a manager told me I could do a price match guarantee if I find them cheaper in another store. So I found a furniture store that sells Ashley products and let me tell you, at Ashley's they hike the price over 200%. I went to the store and the manager had to call me back. They said that since the furniture was delivered they can no longer price match when the manager that day told me I had 30 days from purchase. This is the worst place to buy furniture. I only went because of the 60mo. Finance deal. If I had all the cash I'd support small businesses instead of buying at Ashley. They scam you and over charge. Check out West Coast Furniture in the city of Paramount instead. Tell them I sent you. You won't regret it read more

Ashley Store - Furniture - Furniture Stores Near Me - Hawthorne, California

Don't apply for Ashley's credit, ITS SUPER HIGH. And a month later they'll make changes in your contract. They will charge an EXTRA 9.95 a month ( $597 yearly ) for a maintenance fee read more

Ashley Store - Monthly fees are illegal in some states NOT CALIFORNIA - Furniture Stores Near Me - Hawthorne, California

Yet again another horrible experience here. I had $300 in gift cards that were given to me for my last horrible experience and when I came to use them to buy more furniture they asked me to provide a receipt because my purchase of thousands of dollars i made a couple years ago was not in their system. Sorry I don't keep my receipts that long, especially not in my purse. I tried looking for it and in the meantime the manager Martha kept my gift cards so that I can call in my order when I found it. I came to pick up the gift cards to use them elsewhere that was willing to take them and she got rid of them! Why in the f* would you get rid of someone's gift cards that wanted to purchase something! I cannot believe this buffoonery coming from this Ashely's. This place needs to be SHUT DOWN! CLOSE THIS HORRIBLE PLACE DOMN! Fire the terrible managers. read more

Service from the salesperson Max was great. However, the manager, JB, was rude and inattentive. We had a couple gift cards and were okay with complying with the rules written on the card. Max went to ask JB if we can use the gift cards and the manager talked about us like we weren't right there. He told Max to have us wait somewhere else as if we couldn't hear him. We came in with $300 worth of gift cards and couldn't use any of the store credit. Overall, the manager was very rude and made it seem like we were not worth his time. This is not appropriate behavior as a manager. read more

BUYERS BEWARE! GREAT SALES ON FURNITURE YOU WILL WAIT SIX MONTHS FOR! paid in full for sofa & coffee table $4k in MIDDLE OF DECEMBER. STILL WAITING.... WHY? Per Santos @ Ashley, "FURNITURE hadn't been made by manufacturer yet. You're looking at May or June before you get it." Oh, and we're sorry we "miscommunicated" to you otherwise. Fraudulent sale of merchandise that doesn't even exist! We were NEVER told we were PREORDERING FURNITURE NOT MADE YET! Shame on salesperson "AL"! read more

Ashley Store - 6 month delay on FURNITURE bought in December... hasn't even been made yet. - Furniture Stores Near Me - Hawthorne, California

Tomas helped us order a couch. He was super helpful we discussed it the day prior and came back the next day to purchase it. We made it a priority to make sure Tomas got credit for helping us and getting his commission. Very super happy with the service we received today. Excellent customer service. read more

Ashley Store - Furniture Stores Near Me - Hawthorne, California

Don't buy your furniture here at alll!!!! Stay away! They don't help you with any issues about warranty or anything. The warranty company they use is a major scam and will take your money and run. The furniture itself is crap and breaks apart fast and once they got your money you're out of luck. The warranty company will deny every claim even if it's covered they will find a reason to deny it that isn't even correct. I have a recording I took last week going in asking them if my warranty will cover a specific issue. They told me it absolutely would and then when I told them I was denied they no longer wanted to help after realizing I wasn't there to buy anything, I actually already purchased it. It's a major scam don't buy anything from this crappy place read more

The store has a great selection second to none on service. They are the worse. Promise to deliver and they change without previous notice. Let you know the night before. The deliver department does not have any social skills can't speak clearly and speak fast. The contact center. Chat rooms are not very kind on helping. Keep on asking the same questions after the answer was provided. Very frustrating. This is not a good experience for me. I was there before and always tried to give them the benefit of the doubt. Not no more. I am done. I hope that your experience is best. read more

I received the worst customer service ever by Ashley. I am given the runaround about their warranty's my sofa is less than a year old and it is already peeling . I even purchased their warranty plan just for them to tell me they can't do anything about it . I first contacted them and they sent a technician to just look at it and say "yeah it's peeling "and they told to call The insurance and they told me to contact Ashley since they said it is still under a year old (they don't cover anything !!!!!) and that the sofa wouldn't be peeling and should be covered under the manufacture warranty. But when I called Ashley again they told me we can send a technician again just for them to tell me the exact same thing . This has been the worst experience I have ever been through . Save your time and money because these guys won't help . read more

Ashley Store - The peeling of a sofa that's 9 months old ! - Furniture Stores Near Me - Hawthorne, California

Selections are good and Salespeople are helpful, overall business is a scam. I cancelled my Synchrony card and hope to be refunded within 2 months. See all of the other bad reviews on Yelp. They are all true. The only good stars are from people who just bought and don't know what they just did to themselves. I spent over $5000 on Living Room furniture on 4-1-2024. Upon delivery 5-4-2024 I found that the couch was too big and wanted to refuse it so I could buy the chair instead but they said there is nothing they can do and to call the store. The store didn't answer and the receptionist said she would let the manager know. He texted me that he will call later because it was busy that day. I went down there and there were 2 customers in the entire store with 5 salespeople standing around. So lying is a store value and customer service after the sale is not allowed. Emails to corporate in Florida all ended in denials. read more

My boyfriend and I purchased a two couches as a set in April 2021. Joanna was our sales person and she was great when showing us around and was overall really helpful. The only complaint from us is when it came to the initial delivery date, our couches weren't delivered on the date we were initially promised. My boyfriend was the one who was going to be notified via phone call and when the drivers called (initially), it came from a phone number that was NOT based in the US. When he answered, the other line was completely silent and just hung up immediately. When Joanna called to ask us how our couches were a little later that day, we explained to her what happened (the above situation) and she was just as annoyed as us. Therefore, we know this was not an error on her part. She helped us coordinate a new delivery date. The new delivery date came and the drivers ended up arriving as scheduled (if not earlier) but when they called, the number was completely random again. Aside from that, this place has a decent selection of furniture and the price reflects that. However, I cannot speak for the protection plan that we also purchased where she mentioned it covered all stains, accidents, etc. but fortunately, we haven't needed to use it. read more

The service at this specific Hawthorn location is far below par and should be embarrassing to anyone with an education. If you want cheap products that don't last with a selection that a child could draw better, this is the store for you. You get what you pay for. If you're looking for something that will last a year if most, shop here. Nothing I purchased here lasted longer than 3 months without falling apart. They do not support extended coverage. read more

Ashley Store - Furniture Stores Near Me - Hawthorne, California