Only because I couldn't give them 0 stars. Worse furniture buying experience of my life. The furniture is cheap which is why the prices are low. Where should I start!? The 3rd party delivery personal aren't very knowledgable about the furniture when delivering and assembling. The customer service is poor and are not very helpful. The store and customer service don't communicate. If you have an issue with your furniture and delivery good luck! You'll be in an infinite loop of going no where. It's a shame that a company of this magnitude can't resolve customer issues. I ordered a bed for my son that took 2 months to receive. No one at any level could give me a reason why it took so long to be delivered. Then when I received the delivery, the bed frame was missing parts. Now I'm in month 3 with a partial delivery, no explanation and no one that can give me answers. All I can say is BUYER BEWARE!!!! read more

I must admit, I am not dressed up. I have jeans, sneakers and a hoodie as well as my husband and children but we just moved into a house and whatever is available we put on. We were roaming and standing for 15 minutes to see if anyone would come up to us to see if we needed help. Not one person. They did run up to other people though... There were at least 5-6 employees sitting down talking to each other. So, we left... thanks! read more

Diego was extremely helpful in helping my Mom pick out new furniture and a new mattress. He was respectful, polite, and extremely knowledgeable. He was patient and helped address any needs and concerns. He even helped my Mom get a person to remove her old couch. Excellent customer service. I highly recommend Diego for any of your furniture needs. Thank you for a stress free experience! read more

Horrible customer service and horrible delivery service. The manager tells us we have to call customer service and customer service then tells us we have to deal with the store to get our issue resolved. Our delivery was not only pushed back 3 times but when some items finally came multiple items were damaged and the crew that came to build them literally took a sharpie to damaged furniture then licked his finger to smear it in. 3 other pieces were damaged and another piece was put together so bad that as soon as I pulled a drawer out it fell off and the track fell as well. Now customer service and Ashley's store are passing the buck back and forth. Never again I will be cancelling this order they don't deserve over 10000 dollars in my business. Trevor on the sales floor was the only helpful one read more

Excellent service, would buy from again. Scheduled my delivery much quicker than anticipated!

DO NOT SHOP HERE! I cancelled an order that I put a cash deposit down on back in June. BIG MISTAKE! I have yet to receive a refund for $300 and every time I call I am being given the runaround. I was initially told that the refund would arrive in the mail in two weeks. And now I'm being told 6-8 weeks by a rep at the corporate site but she can't confirm because I would have to speak with "upper management" who were no longer available?! This is the first and the last time that I will ever do business with this company no matter which location. I see from previous reviews that this seems to be a common theme. I also cancelled an order from Raymour (next door) at the same time and got my refund in 3 DAYS! I have officiality filed a complaint with the BBB in the hopes that this will be resolved ASAP. read more

Dishonest salesman/managers with overpriced furniture. Their first quote is atleast 30% higher and are waiting to prey on impulsive/uneducated furniture buyers. You are better off taking your business to Macy's furniture at Paramus Avoid Ashley's at all costs! read more

Showroom people were very friendly and helpful. Delivery men were good at their job. One piece of headboard had damage so it had to be sent back and now waiting for the replacement. Pretty set, so looking forward to it being complete. read more

Disclaimer: The only reason that I am giving two stars is because the couch that we purchased arrived in good condition and the woman who we actually made the purchase with was very, very nice. The rest of the buying process and our experience at this store was ridiculously unprofessional and infuriating. I would not recommend purchasing from this store for customer service reasons alone. My mother and I came into the store with the intention of purchasing a sectional for our living room. We had a pretty clear vision of what we wanted so we did not need much guidance but of course, as they do at furniture stores, we were approached immediately and guided throughout the store. The salesman that helped us seemed a little bit off to me right away and was not as aggressive/enthusiastic as they usually are but he walked us around and we ended up finding a couch that we loved. We began to discuss price. The couch was marked up a lot and he offered to give us a 20% discount which he claimed was not "allowed" for this couch but he would do it. How sweet of him. The entire time we worked with this salesperson, he also kept bringing up how willing Ashley is to price match and that we should look for a cheaper version and they will 100% match the price. We went home, did some research and decided to pull the trigger. We returned a few days later, having found a website offering this same couch for $800 cheaper!!! The salesmen was very excited for us, "that's a great price for this couch!" & "that's such a great deal!!" and even did the math for us to show us what the final cost would be with shipping/tax. He went to the computer, took down our information, gave us a delivery date, the whole nine yards. We were ready to swipe the credit card! Until he told us he had to show his manager to get the approval.. he walked away and I could hear the "manager" say in an extremely unprofessional tone "YEAH OK .. nice try buddy.. better try again" to our salesman. Apparently they were not able to price match due to the fact that the store was located in another state. This was somewhat understood but the manager was so unbelievably rude, unprofessional and non-confrontational. He refused to speak directly to us and when we finally almost CORNERED him, he would not even look my mother in the eye when he spoke to her. On top of the disrespect from this manager, our salesman was not interested at all in making a deal with us. Since he had encouraged us to price match and gave us the final price, you would think due to his mistake he would have tried to give us some sort of deal... instead he put on an attitude of "nothing I can do now..." We wanted to purchase the couch so badly but they were not working with us at all. We ended up walking out of the store frustrated. Luckily my mother called the store the next day and was able to speak with the owner who made a deal with us and got us a nice price. The salesman asked us to return on Sunday afternoon (when he would be working) so we could purchase the couch. We arrive on Sunday, are greeted by a lovely woman who tells us that our salesman had not shown up for work that day even though he was scheduled to work. Ridiculous. So I can wrap this up (I have never written such a long review): We were able to purchase the couch, at the price the owner set, with this very lovely woman who did not hover over us and was very sweet and helpful. But I would never in my life recommend that anyone come to this store to buy their furniture, in the fear of working with the salesman that we worked with or having to deal with the horrible manager. Not only that - but after reading other reviews, we were terrified frankly, wondering if the couch would show up and if we would be charged correctly. Everything ended up working out but on top of it all, the salesman has been texting me mother incessantly asking about the couch. Not necessary/very unprofessional. read more

This is not a review/ indictment of the specific Secaucus location per se but when you buy from Secaucus or any location you're buying the service, and after you leave that door it clear it sits with corporate and not them. The sales staff will tell you as such (I've tried) I get its a challenging 2020 and people are stretched. However, I have had 3 claims, 5 scheduled visits from technicians on the SAME couch since January of this year and after 9 months still don't have a couch I can lay on. LET.... THAT..... RESONATE - 9 Months and a couch is still not fixed! Also hen they mess up they say they will have someone call you. They never call! Its disgraceful. Also, the fact that after 3 months a couch is broken just speaks to the quality of the furniture these guys are peddling. I will never do business with Ashley ever again. read more

I went to ashley and picked out what I thought a WAS a beautiful set. Two months in, the fabric on the seat cushions on the seams on both the loveseat and sofa started tearing. I quickLy found out the seam strength on this fabric is not durable for furniture. I called customer care immediately and asked if the sofas could be exchanged. TheY said they have to gO tHru the process of replacing before anything is returned. About 30 days later I I received new covers and I did check sewing and they even added extra fabric at the seams. I thought it would work but once again 2 months later they are tearing again. They told me to check the fIne print they won't take the sofas but will replace the cushions, so now I guess every two months I have to call to have them replaced. This is clearly a mfg defect and they should be taking the furniture back but i didn't read the "fine print" I just remodeLed my house and now I'm stuck with a sofa loveseat that I paid over $1500 for that are defective! Never again!!! Don't buy from the there are plenty of other stores! read more

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5 Stars for Neil at Ashley Furniture in Secaucus, New Jersey! He provided excellent customer service from start to finish with our furniture selection, order, and delivery status updates. Our furniture was delivered today- 5 weeks ahead of the anticipated delivery schedule. If you visit this location, be sure to deal with Neil. Karen S. Secaucus, NJ read more

Horrible customer service. One of the tufted buttons came off from the fabric ottoman I've purchased in February. When I called the protection plan number, I was told it is not covered under the plan since it was just a button. When I called Ashley Furniture, the representative I spoke with had an attitude. After numerous conversations with different representatives and with the manager and sending them pictures of the ottoman, they finally agreed it had to be fixed by a specialist. Why do customers have to go through such aggregation to get them to fix something. read more

I first want to say to all of you I read your reviews. I myself got the old bait and switch. The experience has left me shattered. Furniture in store was $899 website has it for $479. Cancelled 3 days before delivery. Got my tax/delivery refunded. They tried to have me still buy at $479. That sent me over the edge. For all of you that had a horrific experience I left the store with a blaze of glory as I walked out I let everyone in the store know very loudly DO NOT BUY HERE. Scammers!!! Delivery was Monday I was on phone with them as they were trying to confirm in the store. They still want to deliver it LOL. Guess we will see.................... read more

I purchased a sectional online. The pressed wood and brittle sticks of wood that they call a couch frame broke within a month . When I looked underneath to try to repair I was shocked to see such disgusting work . It was built by a Neanderthal with rudimentary tools. No care or precision. It looked like a drunk built the frame from wood he found next to garbage pale on the city streets of Detroit.How they could sell this piece of S is beyond any honest caring persons comprehension. And it wasn't cheap either. If I paid 500bucks or less I wouldn't have been too surprised. But I spent in the neighborhood of $2500. I'd like to have the ashley sales people crawl under the sofa for an hour so they could truly see what despicable low life liars they are if they have the ability to sell this garbage. This is my first review but I'm just gearing up. read more

Ashley Furniture was a great experience i had trouble with the first delivery people. They did not try to bring in my Furniture. Ashley had to reschedule with another delivery service and those guys were awesome very perfessional and nice and helpful. I would recommend them. I dont know the name of there company, but If you get a delivery tell them you do not want Lopez to deliver, they were horrible. All and all it ended up being a good experience. read more

Diego Bedon is a top notch employee of Ashley Homestore. His assistance on our furniture purchase a perfect example of what true and dedicated customer service can be. Our transaction was complicated. We were purchasing furniture that needed to be delivered to NYC just before Thanksgiving. To make it more complicated we did all of the communication over the phone, text or email because we live in Charlotte, NC part time. So we called NJ from NC for furniture to be delivered to NYC. Diego was there from the very beginning to make sure we got our purchase processed before the end of the work day to take advantage of a special sale. That was really appreciated but must sales people drop off after the sale & leave you to deal with any complications about delivery. That is one reason I wound never return to Rooms To Go. Diego gave me his personal number and actually worked on our delivery on his day off. He helped out in so many ways to coordinate with the Warehouse and help out with the delivery schedule to ensure our furniture arrived the day before Thanksgiving. We had given away our old couch & loveseat to someone who worked in our building so our living room was empty. Thanks to Diego and the hard working delivery staff we have our furniture. Thanks Diego for all your hard work. The management team at your location are very lucky to have such a dedicated hard worker. Good luck to all. read more

My issue was related to a customer service representative suggesting that I file a coverage claim that the to get store credit, even though there is nothing wrong with the item. This is insurance fraud. Plain and simple. File a formal complaint with the Hudson County Office of Consumer Protection, and the contact info can be found here hudsoncountynj.org/consumer-affairs/ To file a complaint with the BBB, contact the BBB of New Jersey (Trenton, NJ) info@newjersey.bbb.org Web: http://www.newjersey.bbb.org Note. they are a re-seller, and the company that is registered with the chamber of commerce is "Factory Direct Furniture" https://www.chamberofcommerce.com/secaucus-nj/25974454-factory-direct-furniture This company has an A+ rating with the BBB, even though they have thousands of complaints by way of reviews. This is because the feedback must be submitted officially to be recorded and counted by the BBB, and when the rating drops, maybe the company CEO: Todd R. Wanek will start taking action. read more

PLEASE DO NOT SHOP AT ASHLEY FURNITURE! If I could give this store a zero rating I would. First delivery, the couch arrived damaged. Delivery men had no masks or shoe covers. They were very rude. They threw down the couch and hurriedly left. I had to fight with Ashley and contact BBB for them to agree to an exchange. On the day of the second delivery for the exchange, the driver called from the building garage to tell me the new couch was cracked. By then I had enough. I told them I wanted to return the sofa. Fast forward to the third time I have had to take off from work - this time so they can pick up the couch. My building allows for a certain time frame for deliveries. It is clearly stated on the COI. I received a call an hour and a half ago to say they were 10 minutes away. They are now past the delivery time frame I was given. I called Ashley 20 minutes ago and was told they would be here soon. As far as the quality of Ashley furniture, it's terrible. The couch makes a crunching sound when you sit on it. Unfortunately, I didn't notice this in the store. Maybe because their floor model is worn out. The batting they fill the pillows with seeps through the pillow covers and ends up all over the place. The couch itself isn't comfortable. Horrible customer service! You can never get the same person twice and they make you sit on hold forever! Terrible experience! Rating 0....... UPDATE: The delivery men finally arrived an hour later. I asked them to put on shoe covers and they refused. I was willing to provide them but they said they weren't allowed to wear them. So I told them I wouldn't allow them inside without them. One man called the dispatcher (on speaker phone) who told them they should always wear shoe covers and they should have them with them. He told them to put them on. When I asked the dispatcher why they arrived so late he told me they were supposed to be at my home at 9am and must have just skipped me. No explanation was given. Ashley advertises that they have their own delivery service so again I can only recommend that this store be avoided. UPDATE #2: So I had disputed the charge with my credit card company. Today it reappeared. When I called the cc company they told me Ashley notified them they would be redelivering another couch. This is a lie. So I called Ashley. The rep told me they would reimburse me for all but shipping. When I asked why, she said because it's non-refundable. I kept asking why it was non-refundable since I don't have a couch and she didn't know. I asked for a supervisor but the supervisor was "on another call". So now I'm out the delivery charge for a couch I don't have, and I'm still waiting for a refund. PLEASE READ THIS FINAL UPDATE: It is only fair to let people know that Ashley Furniture has finally refunded my payment in full. I want to thank the last representative, Duran for expediting this, once he found out about the problems I had. He was extremely professional and true to his word. For that I have changed my rating and I am very appreciative. read more

best customer service experience ever .. all time favourite 1877-686-6365 read more

I went to Ashley's with my mom to purchase a couch with a recliner. We were greeted by a woman (Kim) who explained where the recliner couches were and left us alone and said she would find us later to see if we needed anything (great sales person). As we walked, we were met with Trevor. This is where things took a significant turn. We knew what we wanted and that didn't fly with Trevor. After showing us all of the couches that reclined, we found one that was simply "okay." Since this was our second store, we wanted to shop around since this is going to be a big purchase that we would need to stick with. Trevor stated how wonderful the company was and that we "could" go across the parking lot but we will be back. He continued to say that "people have this unicorn idea in their heads that they will not end up finding" and that we would be back for a simply okay couch. This is completely UNACCEPTABLE for a sales person. After realizing that he wasn't getting the sale, he continued to then pressure a mattress sleep analysis. WHAT?! We didn't even come for a mattress. When my mom said she had a mattress he says "oh yeah everyone does." He then followed us out the door and wanted to give us his personal cell phone to "text him anytime." Moral of the story is we did go to Raymour and Flanigan across the parking lot and got a BETTER deal with a salesman who did not make digs at our standards. I myself will be needing a couch within a few years. After this experience and seeing the reviews, I will never go to this Ashley's for my future couches. I will not be degraded by high pressure sales staff because I know what I want. read more

DO NOT SHOP AT ASHLEY FURNITURE!!! I placed my order with Ashley furniture last week February 10th . not only did they screw up my order twice, they want me to pay to return the incorrect order to their store!! their customer service is atrocious, especially at the Secaucus NJ location. beware...do not shop here!! you are better off spending money for furniture elsewhere. read more

This store is a complete SCAM! Me and my girlfriend decided to purchase a new tempurpedic mattress on Presidents Day. They pulled out every salesman trick possible including the actual factory rep who just happen to be there that night. After 1 hour of there bullshit presentation, we decided to purchase there most expensive tempurpedic and base that was $5200 in total. The best part of this is rather then pay for it, we decided to finance it interest free for 5 years. Here is where it gets interesting, ED the store manager came over and we filled the electronic financing on the touch screen computer which spits out the result in seconds if your approved. When we got to the screen where it asked how much is the finance you would like to finance, Ed said "put in $10,000." I said for what? He said just to be safe. That's the 1st scam, I said absolutely not! So we were instantly approved for $5500. The next scam is they promised March 1st delivery, I remember stressing is that a guarantee date, ED said yes. Two days after the purchase the warehouse called and said we would not get it until March 15th. I called Ashely Furniture and was placed on hold several times and Ed was dodging my call. The only reason why I didn't cancel my order was because of the GM Adam, who took a very proactive approach and took matters into his own hands. Ed lied and told me anything I wanted to hear to get the sale including lying to me about the delivery date. The whole experience was absolutely disgusting and it was the first and last time I will ever shop at Ashely. Thank you to Adam, and it's shame that he had to deal with Ed's F@$& UP! read more

Avoid them! Ordered bedroom set. They delivered damaged pieces the first time, we sent them back. Second time they delivered the same pieces (thinking we will not notice!), we sent them back again! Same furniture was sent to us for the third time!! This was after the promise from the store that they will make sure the furniture is "personally" inspected before putting on the truck. No change ... the same set came to us - for the third time! Canceled the order! But they charged me for delivering damaged goods! Avoid them! And save yourselves from all the headaches. By the way, the customer service will keep hanging up on you when you ask for refund! read more

Don't waste your money on the protection plan. I'm giving them one star because we were lied to. While I love the look of the dining room table set we bought, the leg on three of our chairs broke after minimal use. We called to have the legs fixed and were told the plan doesn't cover structural damage even though it's barely been used. This is not what we were told in the store. We also purchased a couch which I love. However, we picked a lighter color because we were told any stains could be replaced within five years with the protection plan. Again that's not true. read more

Never again the worst customer service ever. Went to jersey 3 times to still get bad service. I went to ashley in jersey the secaucus location was helped by a rep name javon whose was nice i expressed my living area is small also showed him a picture of what i wanted states not on display but had something similar which i found out the hard way 1700 more plus large in size than i had to go back to nj to do another contract recieved my set in the wrong order called immediately plus no ottoman the rep informed me to wait for my account to be credited first than i had to go back to jersey to do another contract and pay 460 for restocking than she lowered it to 230 and said that's the best she could do her name was kamil i than said forget it i say just send my ottoman and they come at 6am wrong color the delivery guy ask me if i still wanted it. This has been the worst experience ever but i love the couch. read more

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SCUMBAGS!!!!! TOTAL SCAMMERS DO NOT GO HERE! Purchased a $5,000 mattress and an electric base. Then they sell us some crappy mattress topper that smells like chemicals and won't let me return it! Delivery was delayed 2 weeks despite them guaranteeing a date when we purchased it. They will accommodate your every need when trying to make a sale but as soon as you are out the door they are COMPLETE LIARS AND SCUMBAGS!!! Thank you Ashley Furniture for selling me a defective mattress topper that has caused me to feel congested and cough non stop due to the chemical smell and now you won't let me return it! BAD BUSINESS PRACTICE! HORRIBLE ON ALL LEVELS! read more

Here it is, about a year since we bought our furniture from Ashley Furniture and it looks worse than ever. Looks like it is 20 years old. What a piece of crap. The quality on all their furniture is far below any others. Do not buy anything from this company, save yourself a lot of grief, read more

I have absolutely nothing great to say for Ashley Furniture. I ordered a dining table in November 2021 and still haven't received it. I've gotten about 6 delivery dates and still no table. I was told 8-14 weeks and it's been almost 6 months. I've called multiple times and everyone I speak to in multiple departments has no answer for me as to when I will get my table and can't tell me when it will be here. I will be canceling my order and going elsewhere. read more

Extremely poor quality and service. We will never make another purchase from this store again. We have rejected 7, yes 7 deliveries so far because the items were damaged in one way or another. My wife and I have reached our limit and are trying to get a refund on our purchase. So far we've been shuffled around from manager to manager with no resolution. We're filing a claim with the BBB and getting our attorney involved. Please save yourself the time and aggravation and shop elsewhere. read more

Decent furniture. But 2 major issues..... 1. When we were there, the sales person kept showing us stuff that we didnt ask for. We went for 2 things. A table and a couch. She only showed up couches and not one table was shown to us. I knew more about furniture than she did.. 2. On delivery day, once he called me I showed him where the couch was going and right away he said "NO!" Its never going to fit. Then they kept telling my wife "we have families and babies, we aren't risking our jobs." Basically saying that they didnt want to be held reliable for any damage. Really? They do this for a living and they refused to bring our item upstairs. They called customer service and in the end, I said tell them to leave. The drivers left and the couch was left in the driveway. To make a long story short....the couch was upstairs 10 mins later without the immigrants help. Never shopping here again. read more

Stay away!! - worst customer service. No number to call for any resolution. Raymour is so much better than this place. Thieves!! We ordered one glider from this place. We were told that there is some problem and they will send the bill via email in few hours and delivery is scheduled within a week. After a week, contacted them several times but all in vain( it's been 3 weeks now) no bill has been emailed yet and of course no glider. On top of it, everytime we call customer care or support their response is standard "we will call you in Few hours with updates". No call back.. nothing!! Never coming back!! read more

I can only speak of the customer service experience I had and I must say the lady who receive my call for online order was horrible. Really wish I could remembered her name. For a business where customer service is important you should try to better understand and meet your client request and not shoving stuff down their throat. Where in this world you expect someone to sit around from 7am - 8pm for a proprietary delivery service. Give optional delivery services for customers to utilize. I do recommend more training on ways to communicate with clients. Asked for a supervisor and I was told to call back tomorrow between the hours of 7am - 4:30pm. First and last experience. read more

DO NOT BUY ANYTHING FROM THEM. They gave us a price we signed for it then 2 months later they charge us another $1,000 to our credit card that we signed up for Synchrony who took their side. They initialed a bogus bill not signed by me or my wife. I think the manager needed certain dollars to get a bonus or something. The managers Alisha and Angel did the sale. Alisha is Angel's Mamager I guess they all need to steal from customers to make money. I have to get an attorney because they won't fix it. This is going to ugly for them. I will never buy and everyone I know or talk to will never buy form Ashley. There are 2 furniture store on the parking lot. I just bought 5 items form the one behind them and they were awesome. read more

Walked in yesterday with my mom and sister and we were greeted by Dj. She gave us excellent service as she explained the importance of health and sleep and suggested we purchase the adjustable base, showed us bedroom sets and sofa sleepers as well. Jason the manager was also very accommodating to our budget as he gave us a very generous discount and made us feel like we were his family. Overall experience was great our purchase process was fun and easy. We will send this location all of our business and recommend it to everyone we know!! read more

If you enjoy being stalked by the salesman who says I won't hover around you but follows you around and asks questions this is the place for you . I'm ordering online . read more

I was sold a "solid" bookcase that turned out to be particle board. I basically overpaid for an IKEA quality bookcase. The bookcase was also not properly assembled and came apart as my husband and I were trying to move it as the delivery team placed it upside down. After paying an $80 delivery fee, we were told we would need to install the shelves ourselves. Customer service will not offer us a refund, only a repair or exchange option. I'm so unhappy with the awful quality of the furniture. Why would I want to exchange it for another piece of overpriced particle board? read more

Horrible experience. Waste of time and money. Customer service is a joke. They feed you lies.

Our in store experience with Bianca was great! She made the process super easy and enjoyable. Hopefully the delivery goes just as well!

UNSATISFIED AND CHEATED COSTUMER! ​Last week I purchased items on your store totaling more than $3,000.00, one of the items, a $374.99 rug was delivered to my apartment on Friday 9.9.16 damaged, my elderly mother did not notice, but the minute I got home, I did. Its material sheds and it looks like the rug has been plucked all over. ​I called the store in Secaucus NJ where they told me that I have to call the factory, after spending more that 45 minutes on hold and dropped called because of "High Call Volume" I was bounced around from representative to representative ​having to explain myself four times. Finally they tell me that they can not help, that the Store where I bought it from can help with this situation. I am not looking for money back but for store credit on another item at least, I tried to explain that but I was quickly shut down and told that "ITS A FINAL SALE" and that nothing can be done. I have spent almost $10,000 in a course of a year with Ashley's Furniture and I am being abused and disrespected for a rug. ​I will never buy a single item from your store again. I feel cheated, completely disrespected and disgusted by your store manager who did not have "time" because he was on a call with a costumer. ​ read more