Horrible service, support and dishonest - ordered furniture for my college student and the online portal won't let you close out the order unless accepting only postal delivery (even though 3 options including scheduled delivery and white glover setup). Called that night to address the delivery and the online sales rep strong armed us into ordering (or prices go up) and to call back the following day to resolve shipping. Next day find out the order shipped and derives with out anyone there. Ashley showed not accountability, responsibility nor interest I. Addressing their faux pas. Will never order from them again - nor should you read more

Quality sofa BUT don't get the warranty it is a MAJOR SCAM. The salesman pitched it to us like it was the the best things since sliced bread, but a major process to get stains cleaned to the point it doesn't make you want to continue with the process anymore. They make you jump through hoops. Save your money, as it's a big false advertising scam!! read more

My son purchased a bed, topper and pillow and it was suppose to be shipped out of state, the topper and pillow came to our house in Jersey. So a brought it back to store told them we couldn't take it so please remove it from the bill. Then on his delivery date no delivery called told them to cancel the order. They talked him in to keeping it took 500.00 dollars off. Then a few weeks later the topper shows up no pillow, he tried to dispute it and credit card favored Ashley so he has to pay 189.00 dollars for something he didn't get and want!!! Company like Ashley screwing customers and they getting away with it! It's disgusting!! Go to Ramour and Flanagan!!! read more

Bedframe- Perfect 1 Nightstand- got a new one. Had cracks 2 Second Nightstand - had stain for tissue box. I just kept it. 3 Five drawer dresser- replaced it 3 times. Had a big hole in the back and refused to give me a new one. I reported them to Better Business Beau and they gave me a new one. New one had cracks and material peeling in drawers. They didn't believe me with the cracks. I had to record myself sticking my finger in the cracks. Then they gave me a new one. 4 Dresser draw in chest- Replaced 3 times. Drawer not closing. Wrong gliders. Got 2 new drawers. Gliders only fit on the original drawer. The guy told me to keep it and nothings perfect . I couldn't open the drawer. My husband fit it himself. He knew more than the guy. Btw the guy ask me for a measuring tape. He should carry that with him. That's pathetic! Went to the store and the lady took my information and I sent her the pictures. She said she will show her manager when she comes in. The next day I went back to the store and found out she was actually the manager!!!!! Ordered bedroom set in July 2022 but furniture got delivered in October 2022. Had all the correct and new pieces by the end of July 2023. Which took exactly one year. -Ordered from Ashley furniture in Fairfield NJ horrible service and rude people.   Overall, -They did not believe me about the dresser. I had to keep recording videos. - Bad communication skills. Said were coming and didn't. - Said I closed and opened cases which I did not. - Said called and left messages, and they did not. They emailed me instead.   - Pieces keep getting delayed for months. One time, the workers delivered a damaged piece, and they were supposed to take the damaged piece back and did not. -Scheduled appointments and canceled 2 days before and said I never made one.. I ordered a sofa from Raymor and Flanigun, and there was a little scratch on it. I just emailed them and sent two pictures and didn't even talk to them on the phone. Ashley is a big project when you do this. Order from Raymor or a different place. Just not Ashley. read more

Ashley Store - New dresser wouldn't take back until I reported them. - Furniture Stores Near Me - Fairfield, New Jersey

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Couldn't say worse things about this store. I walked in without wanting the hard sell and the sales manager, Justin Hernandez, I politely told him to let me shop, he goes "there's no self checkout". He then proceeded to disrespect me and my family while we shopped by talking about us to other employees. I overheard "that's them" and pointing at us. Just outright disrespect while trying to shop. I left and went to a different Ashley furniture with nicer employees. read more

This place is trash, and their guest services is sewage. They call at inconvenient times (work hours, weekends) and close the case right away without notice. We just finished speaking to a manager at guest services (Alberto, I think), and he told me that his associates have done their "due diligence" of communicating and reaching out, without us responding back. This is what his associates have noted on our account. But i'm attaching screenshots of email responses to his associates in a timely manner, while they completely neglect and ignore us and closed the case all of a sudden. The guest services manager gaslighted us in this conversation, when he can simply check all the email correspondences to see his staff's negligence. A Walmart manager does a better job than him assessing situations. Then he tries to tell me that they work all around the clock even on holidays, as if that's a plus for us. When we are dealing with things on the weekends, he basically expects that when his associates call us on Saturday afternoon, that we get out of therapy to answer Ashley Furniture calls, otherwise his associates will close the case immediately. Check photos. He then insinuates tour fault for not refusing the couch while the delivery people were there. The delivery people took the plastic off the couch and took a photo of my husband sitting on it then immediately left. How can an odor issue be evident in that short time? We lodged a complaint exactly at 3:58pm on that same day of delivery per photo attached here on previous review. That's within 2 hours of delivery. We were frantic that my kids and I started getting HIVES, NAUSEA, and DIZZINESS, that then scheduling a technician wasn't our immediate priority. Before the couch was delivered, we called and instructed to never call the home #, still they continually call the home # in where we aren't home most of the time because we travel, and expect a response right away. I even explicitly gave a number to reach out to in the Yelp message they sent me. The whole conversation spiked my blood pressure and anxiety. It was all Alberto trying to pick up sticks of information to find a hole on our end to deflect. Fortunately we have screenshots and paper trail on all texts and emails between everyone, so we know the truth. Even the technician they sent to "check the odor" was confused what exactly Ashley wanted him to use to fix the issue. The technician was prompt, professional and 5 stars. The Ashley associates though were 0 stars through and through. He confirmed with the Ashley agent over the phone on speaker, and you know what she told him? She asked him if he he has a scent spray or something he brought personally to spray on the couch.... basically reading between the lines, to mask the odor. Our technician was so confused with her question. The technician was the only professional, intelligent, sound individual during this whole process, and that includes the manager we just spoke to. LOOK UP CUSTOMER COMPLAINTS ONLINE OF ASHLEY FURNITURE ODOR ISSUES WITH COUCHES. IT'S FILLED WITH CHEMICAL SMELLS AND SOME HAVE MOLD PROBLEMS. THESE OFF-GASSING SEVERE ODOR CAUSES HEALTH ISSUES, and imagine we've been dealing with it for a month, since we were told it would go away. We were told that it would go away, and at the same time the guest services manager is blaming us for reaching out a month after purchase.... we'll dug! because you guys told us it would subside in where it hasn't even a month! They offered to replace the couch, but the couch isn't the problem, it's the off-gassing, which lies with, what the manager says, the treatment they use on their wood. We said we wanted a refund. The manager came back to us saying he will only give store credit to buy another furniture. We need a couch nothing else, and we don't want to deal with the same issue, or even chance of it, given customer service is terrible, so basically he's offering the same deal but instead of the same model couch, to exchange for another model couch also manufactured by Ashley Furniture.... He didn't understand the illogic he was giving to us and was confused of our confusion! He basically just offered the same thing as an exchange! And get this, we called the Fairfield store for support (since sweet talked us of how they take care of their customers and they disassociate themselves from Ashley Furniture corporate since they are a franchise and family owned), and the lady we spoke to redirected us to the corporate office for support and the store can't do anything. We lost $300 not going to work during delivery, another $300 when they sent the tech, now $300 to exchange the couch. I just want a refund! Take your horrid couch back! I want my $639.73. The couch is unsat on, we break out in hives even having skin touching it, and it SMELLS if you lay. It's in pristine condition still with the tags on. read more

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Fairfield, NJ store is a scam!!!! Stay away!! Their products are awful. I purchased a couch which was delivered with manufacturers defect. The sections of the couch do not attach properly and the alignment is off by 4 inches. They sent a repair man who agreed that the couch has a manufacturers defect and unless he used multiple shims under each section and redrilled additional holes in each section, the couch was unrepairable. He called his boss (Carlos) and explained the findings, which I recorded. They told me I would received a credit or refund in the amount I paid. Well, it has been 2 months of calling customer service to no avail. I visited the Fairfield store (where I purchased the couch) and spoke to a manager about my issue. I showed him the photos of my couch and he agreed that it was a manufacturers defect and escalated it to Alfred (GM) who basically told me to call customer service, which is the BLACK HOLE OF HELL!!!! It is August and nothing has been done. I have retained an attorney and Channel 7 is going to visit their store on a Saturday to find out what their plan is to resolve this issue. DO NOT PURCHASE ANYTHING FROM THIS STORE THEY WILL BE CLAIMING BANKRUPTCY SOON GIVEN THESE REVIEWS... GO TO RAYMOUR AND FLANAGAN, OR EVEN BOB'S FURNITURE read more

Customer service is the worst. Sales person Alex never returns calls. Price match policy does not exist.

Truly the worst customer service experience I have ever encounter. I was told months ago I would be refunded for the extreme inconvenience of receiving the wrong couch and paying a moving company additional money to help assemble the furniture only to find out it was the wrong couch. Not only have I not been refunded yet, every associate seems to tell me a refund is not an option. read more

The chatbot "Jenny" scheduled the delivery for my order on a specific date, and I confirmed it. On the day of the delivery, at 5:22 in the morning, I received a text message from Ashley with a link to track the delivery truck. I followed it in real-time, trusting that my order was on its way. Hours passed, and I kept waiting. I waited and waited, but the delivery never arrived. Instead of my order, I got a message from "Jenny", informing me of a delay and promising to notify me when my order was near. But the delivery never happened... because the delivery NEVER EXISTED. According to Ashley, it was all due to a "mistake" by "Jenny". Really? A total disaster. I wasted an entire day waiting for a ghost delivery. How is it possible that, in the days leading up to my delivery, not a single flesh-and-blood employee at Ashley noticed Jenny's mistake? Shouldn't there be a human verification process to prevent these errors? Tell me, how am I supposed to trust that the next delivery won't be another fiasco caused by "Jenny"? read more

First, the front door was locked and no employees in sight. Had to call Ashley and they called this location. Then 5-6 staff came to the door and said this has happened several times. Why not solve it? If you know the door is broken, make sure an employee is stationed at the front of the store to let customers in. We shouldn't have to be knocking on the windows and calling the main number. Trevor introduced himself and we informed we were just looking and didn't need help. He was persistent and would not leave us alone. After informing him of the few thoughts we had, he kept saying "I'll tell you what you want; you don't want that; etc". Everything was said in a snarky tone. If a customer just wants to look around, let them. Won't be buying anything from him! read more

I bought a outdoor furniture set in July 2025 I bought it through the Fairfield store Nj . I ask if I was able to get a discount on the set and the sales consultant said no . Within 30 days of my purchase it went on sale $550 less then what I paid this was a significant difference, I called Ashley online and they told me if had bought online they would of adjusted the price within the 30 days but because the call went to a store they wouldn't adjust . I think this is an unprofessional way of doing business the parent co would not back the sale to accommodate a good customer who has sent many people to them . The funny thing was I found out the salesman actually did the purchase online and not through the Fairfield store so technically it was an online purchase. The set itself was beautiful and installation and set up guys were great . Not so much on purchasing experience as far as the price adjustment was not honored . read more

This was my first experience with Ashley Furniture store in Fairfield, NJ, and it would be my last one. I never had such terrible experience with buying furniture. Absolutely unacceptable! Ashley Furniture store in Fairfield has the worst customer service I ever experienced. I have been dealing with this store for 6 days now, canceled the order and did not get my money back. You cannot call directly to the store, you get a phone customer service. They pick up the phone and hang up when you start talking about refund. I'm very dissatisfied. read more

If I could give it 0 I would. Came in and was planning to buy just a table but I was convinced to buy the whole set so it'll just be one delivery.... That didn't happen. They forgot to load the table I original wanted from the gecko. They only delivered the 2 chairs. How am I suppose to have a dinner party with no table. A joke. And then I was so upset with not having the table that I just signed off in the chair. Well then after I noticed there was a tear on the chair. Since I didn't inspect it well, it was my fault and they wouldn't replace the chair. Wtf! I didn't even plan on buying a chair. Almost $2k of just a table and 2 chairs with horrible policy and rules. The table came a week later after my dinner party. A joke! Their service was great and their staff was nice but the company sucks!!!! Never buying from Ashley furniture ever!!! I had to take another day off since they don't deliver on Sunday. Used up another vacation day waiting for them to deliver. The worst part, I requested a super early delivery and they delivered mid-day. I couldn't even just be late. But ended up just taking the day off. Such a joke of a company. With the whole chair situation, they offered to give me a discount but the warranty will be voided. I should've just taken the discount cause I just realized the warranty is probably worthless. It's better to buy from Amazon or Costco atleast they would take it back if there was an issue. The discount was like $17.50 wtf it won't even cover me getting it fixed. I didn't even use the chair but they still wouldn't replace it. Their system is so archaic but just buy from Amazon don't get anything from Ashley furniture. read more

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We bought a sectional and sofa from Ashley's furniture with the extended warranty and within a few months the fabric started to pile and the cushions sunk in completely on the sectional. On the sofa the corner became unstitched. We tried to submit a claim with the extended warranty and they denied it. They had us send in pictures to claim with Ashley Furniture and it's been over a month and no one has followed up with us. We even tried to go to the store and they refuse to help us because it's after the sale. I think it's absolutely absurd that the couches are less than 8 months old and they are starting to fall apart. We are a family with no pets or young children so we do not have high traffic on the furniture. I would advise people to never shop there because their furniture is terrible and their customer service is even worse! read more

The good news is that Ashley will exchange your purchase. The bad news is that it will be for store credit only and must be fully redeemed within a tight window they set. Don't bother searching through Ashley's web site. Only products sold at the store where the purchase was made can be selected. We originally purchased a high-end pair of recliners that turned out to be very uncomfortable. The replacement we chose was $1,000 less and we had to find other pieces to make up the difference. Try as we might, we came up a few hundred dollars short of the initial cost, and we took the loss. read more

DO NOT BUY FROM ASHLEY FURNITURE. ABSOLUTELY HORRENDOUS. CUSTOMER SERVICE IS LITERALLY THE WORST I HAVE EVER DEALT WITH IN MY ENTIRE LIFE. I purchased a sectional and mattress November 2020 for my new home. The store said the items would be available for the end of December, which worked well with my closing and move in timeframe so I went ahead with the order. I put down a deposit that day and signed paperwork that clearly states " The merchandise you have ordered is promised for delivery on or before 12/22/20" (see attached photo) 4 days before the scheduled delivery (12/18) I received a call me from Ashley customer service telling me that only 1/2 of my sectional and my mattress will be delivered and the other 1/2 of the sectional is not available until THE 2ND WEEK OF JANUARY. Then I received a text message the next day 12/19 - 3 days before my scheduled delivery - confirming that my entire order would be delivered (see attached screenshot in the text messages). I reached out to my sales rep Jamie to confirm and she said "I believe that will be everything". So I was under the assumption everything was good to go. (see texts attached) The day before delivery (12/21) they call me to tell me that actually my mattress is "defective" and they will only be delivering 1/2 my sectional. 12/22 only HALF of my sectional was delivered. 3 days before Christmas when I had counted on these items. I had family coming from out of town and this was beyond disappointing. It is now 1/6... my mattress was delivered yesterday, 2 weeks LATE. I called to find out what the status is with the other half of my couch since HALF OF A SECTIONAL WAS DELIVERED and they are telling me that it looks like the other half will not be available until FEBRUARY. WHY DID I, THE CUSTOMER, HAVE TO FOLLOW UP AND CONTACT THEM, THE RETAILER, ON THIS? Zero accountability for this BS - NOBODY proactively contacted me to address this INCONVENIENCE that is THEIR FAULT. ARE YOU F*CKING KIDDING ME. I put this order in NOVEMBER 14th. I signed paperwork to Ashley Furniture committing to a date based on the AVAILABILITY the system was showing that day for 12/22. I put down a deposit. I have been told different things from every person I have spoken with and NOBODY has done ANYTHING for this absolute TRAVESTY. This is absolutely unacceptable and disgusting way of doing business. If I would have known I would have walked across the street to Raymour and Flanigan and paid $1k more just to AVOID this mess and headache. NEVER AGAIN. I have also shared this with my 4800 friends on Facebook and 3800 followers on Instagram. ASHLEY HOMESTORE IS HORRIBLE. read more

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Ashley's furniture has warranties on their Sealy mattresses. Our mattress (and bed) broke within three years. We have requested them to fulfill their warranty on the mattress and they have given us the same run around for weeks. At one point they tried to tell us that the manufacturer is responsible but Sealy's said that this was untrue and that it is Ashley's obligation. Ashley's had a technician who came out and confirmed that the mattress had at least three broken coils and that the mattress was garbage. They have closed our case after the technician visit then said they wanted us to restart the process to have another technician come out and us to send the pictures again. We did this at least 3-4 times. In addition, I'd like to add that our bed from Ashley's broke within a year of purchase. We did not go through Ashley's for repair based on the horrendous reviews. We hired a previous Ashley's employee who told us that Ashley's purposely does not include the proper supports on the bed and want customers to call within the warranty time and sends out a technician to fix it but they only put a bandaid on it (on purpose) so that customers are forced to buy a new bed. read more

Great process from start to end. There wasn't any issues with service or product availability

I got a couch, ottoman and side chair for my new apartment in February 2020. Ahmed was our sales rep, and he was excellent. The sales reps seem extremely pushy when you walk through the door, and we were SO thankful to be paired with him. He was helpful but also gave us space and checked in with us periodically throughout the store. Thank you for being you, Ahmed! This is my second couch from Ashley's. I can't say any are great quality - the cushions and pillows lose fluff, the side chair has metal sticking out of the arm, but this is all expected for the price. If you're looking for furniture for a few years, this really does the trick. It's nothing long-term, but it certainly looks beautiful for a short period of time. My biggest recommendation is to negotiate, know your highest price point, and identify if you want furniture for long term wear and tear or short term. Also, ask for Ahmed if you decide to go to this location. read more

Ashley Store - Furniture Stores Near Me - Fairfield, New Jersey

I'd give this place zero stars if I could. They sold me a protection plan that couldn't be used on the furniture I bought. They said they best they could do was sell me a replacement for a faulty piece Lol. What a joke. I had to chase them down for over a year to get some answers. Never ever again will I buy from them and I'll tell all my interior design clients to also stay away. read more

Ashley Furniture store in Fairfield, New Jersey has the worst customer service ever they sell you the furniture when you walk in the store but then when you have to call the store for any kind of help, they hang up on you. They pick up the phone and they just hang up you can't even get a phone call into the store, so I recommend do not buy any furniture from them because when you need the warranty service they tell you it's canceled. I'm very dissatisfied. read more

Quality furniture and great service. I highly recommend Ashley Home store Excellent deliver service too.. read more

Ashley Store - Beautiful dresser - Furniture Stores Near Me - Fairfield, New Jersey

So the store itself was ok. I didn't need much help or financing so it was an in and out deal. Thats when the problems started. Delivery was delayed over and over. The deliver guys never called on the way. The left nails and a mess in my house. But fine. I got everything I ordered. Took out the extended warranty and that's where is all went down hill. It's been 2 years since the purchase and the furniture is falling apart. They keep denying my claims saying that they don't cover the frame of the couch??? That's the whole couch!!! They denied a claim for new cushions after their technician said they need to be replaced. I will never use Ashley or their partners again!! I called the store and the guy I bought from of course is not there anymore and the store can't help with anything since the furniture is 2 years old. So for almost 3k I got furniture that lasted 1 year! And for 260$ I got a warranty that I can't use on anything!!! Stay far away from this company read more

Bad delivery experience. The agents there are only after making sales. There was no communication after sale is made - Will never be going back there. Made a full payment purchase of a section and mattress. read more

My first time visiting an Ashley furniture store and i was pleasantly surprised by the show room. They have so many great designs, it made choosing out furniture slightly difficult. Elvyn took care of me during my visit. He was very patient, knowledgeable, and kind. I picked out a dining table set with chairs/bench, and 2 bed frames from here. When I noticed a better deal online i was able to speak with Elvyn and he price matched for me to ensure i got the same deal. And i also ended up changing one of the bed frames on my order and he made it so easy! I am happy with the service i received at the store and via telephone/email exchanges. The staff at the store even gave me a card to congratulate me on my new home. Sweetest ever!!! I'd totally recommend them! read more

Bad business store, the sales rep was a gentlemen but they conduct Bad business. I bought a dining table and sofa and love seat. The Dinning table got delivered then a week later they brought the chairs! The chairs are not even or leveled ,the tech came out and said these chairs need to be replaced! Ashley trying to say my floor is not level! When I already have a previous Dinning set! Ashley claim once you sign for the delivery you are responsible! We told them the day of the delivery that chair wobble! They said the chairs will adjust in their own! Well now I have no choice but to call my bank and stop payment!! Stay away from Ashley! They don't stand behind their product because Ashley and a bunch of stores use the same warehouse! Read the fine prints and ask lots of question and don't sign the form during delivery unless all is 100.%. Defective uneven chairs! read more

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Dont trust anybody here They sold us a couch and lied about the date available for pickup to make the sale, rude service read more

BEWARE!!!!! Do not purchase from Ashley's! This is by far the worst experience of my entire life. We purchased an entire home worth of furniture, after we were promised a delivery date it was pushed back three times. When the furniture was finally delivered it was all DAMAGED! The delivery men denied taking the furniture back and we were left in a web of customer service reps that did not help us at all. I have been hung up on several times after explaining what had happened during the delivery of this furniture. Long story short- this store is fraudulent and you need to look elsewhere! read more

Good furniture store with experienced help. Periodically running sales and promotions. Plenty of selection. Leave time to shop and compare. read more

Ashley Store - Entrance. - Furniture Stores Near Me - Fairfield, New Jersey

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This is the worst customer service ever. They use an awful delivery service also. Don't shop here or online. They will be very quick to charge your credit card and very slow to ship your items or give refunds. I am still waiting on some furniture for 2 months now. Each time they give me a new date. Oh, but they have no problem snatching up the money from my credit card though. No, not a pre-auth, a sale. And no problem taking extra money too. I am overcharged over $700 and guess who won't answer my calls now? The worst delivery service ever, they are very crabby and moody and I can see why. They show up when you don't know they are coming. I was lucky that I happened to be home when they were sent out on the wrong day for delivery. They are coming from central NJ where cases are increasing but not properly masked and sweating/breathing all over items (a chinstrap or a nose sticking out doesn't stop COVID, doesn't everyone know that by now?). Dispatch sends out stuff for delivery that is damaged, so it has to be returned and they end up making a trip for nothing (and I end out handing out tips for no furniture). The warehouse sends out items that need to be assembled, but does not give them screws. They ended up asking ME for parts, and then rigged something together that damaged the furniture. I have to return it, but has anyone called, texted or emailed me regarding this after the initial call? No. The saleswoman here just told me to call the main number, once she had her commission, I ceased to exist to her and she ignores me. No one, and I mean no one, returns calls. If you call (and like this morning when I was caller #20) ask for a call back like the system prompts, you will not receive it. I have been trying to get through on all the numbers to a human for several weeks. I would even take a letter sent by pony express at this point. There is no email that you can use to get through either. Chat does not answer. They are independently owned, so don't expect any help in resolving extra credit card charges from corporate. The online items that I ordered were so shabby. $100 in bookcases were made of PLASTIC. I returned them a month ago, but they still have this money too. I will have to end up doing a chargeback through my credit card company. No it's not because of COVID. Other businesses I ordered from managed just fine. And their bad reviews go back a while...lovely furniture but really...I think this place will go into bankruptcy soon. Businesses cannot exist when they operate like this. read more

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If I could give a -100 I would..my first apartment and all my savings were for this garbage furniture ..I believe I could find furniture on the road better than Ashley ..the drawers don't open ..100% unusable .Do not buy from this place ..My couch is even worse ..It's so bad we sink in between the seats . My advice to everyone .,DO NOT BUY FROM Here .. read more

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Awesome experience and professional from the sales person to my delivery men. Love Ashley read more

this place is horrible. apparently the customer service manager's name is keith and he doesn't answer any request to speak to them. save your money and go somewhere else. read more

Ashley Furniture was able to come out to my house and replace the scuffed up bottom of my table. All is well. Thank you Ashley furniture!! read more

Ashley Store - Table with scuffs after two weeks - Furniture Stores Near Me - Fairfield, New Jersey

Loved our outdoor furniture and large umbrella until 3 days after delivery we noticed a break in the metal canopy of the umbrella. Salesman said they would take care of it. Followed the request to send pics to Customer Care so they can get a claim opened. Then get a call stating they will not replace parts or umbrella and are closing claim. I had it for 3 days. After many calls, Ashley provides conflicting information than it says in their printed warranty booklet. They even requested I email them pictures of their own warranty booklet. I am done and just letting my bank card handle at this point. Ashley, please stand behind your products. And buyer beware. read more

Ashley Store - Furniture Stores Near Me - Fairfield, New Jersey

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The quality of their furniture is complete garbage. Spent over $2500 on 11/10/21 for a dining set that came with a broken chair (they didn't even tell me it was broke and fixed with screw and white out to hide it!!), every screw that assembled the chairs and table were all loose as well. How do you give someone a broken chair that's not even fixed professionally?!?!?! Then my daughter buys a bedroom set that comes broken. Over $4,000 in furniture here and they both came broken!!!! Garbage furniture go somewhere else asap read more

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And to think, we only came to look... Definitely do some research online before coming in. Just so you'll have a rough idea of the bottom line. Came in earlier today and was greeted by a salesperson named Ahmad. Initially you can only do so much online it's better when you see your possibilities in person. So he left us alone and we picked and chose what interested our taste buds. We put a bedroom set together rather quickly ( king size yay), then worked on the living room. Coffee table and two end tables were next. These were not part of a living room set that we liked. So had to mix and match with a couch, love seat and a chair and 1/2. Because it wasn't a set we paid a little extra. Look, I'm a bottom line kind of person and always will be. But if you find what you like, it is a no brainer. How often does one do this kind of shopping? Lastly was a firm mattress for our bedroom set. Now this was a little expensive. But finally after 3 or 4 options we found one to our liking. Then the haggling began. Extras here and Presidents' Day sale later we saved a little over 4k. The best part is they will deliver and set up our furniture for $299. All I have to do now is give them a three days notice. It certainly can't come soon enough. read more

Bought a Sofa 3 weeks ago super happy from the moment I walked t the door. Everyone was very attentive and nice. read more

Worst place I've ever been to. Management sucks. Employees are treated like garbage. Cult-like atmosphere. Protection plans don't cover animals claws or jaws. Sales people are trained to scam you, do not ever buy from here. Assembly costs so much and protection plan fees are hidden in price. Go somewhere else. read more