I'm giving this 2 stars because I love the furniture, but the customer service leaves something to be desired. I recently purchased living room furniture, bedroom furniture, and a new mattress. My brother recently had an issue exchanging an uncomfortable mattress so I made sure to ask about an exchange policy. I was told by the sales associate that I had to keep the mattress for 30 days, but had up to 90 days to return it. This was discussed twice. I have had the mattress for around 2 months and find it's too soft. I called the store and explained I was looking for reselecting a new mattress. The sales associate told me because I didnt purchase a mattress protector from the store I couldn't return it. This was never discussed, however I explained that I did have a mattress protector on it that I purchased elsewhere. The sales associate told me that there wasnt anything he could do, but he would try to speak to his manager and he would call me back. He returns mu phone call and says they'll make an exception this time and tells me to come in Monday. I return to the store and deal with the same associate who then tells me that not all of the mattresses have a comfort guarantee (the window of time in which it can be returned). He then says that this is a new policy. So now there are 3 different reasons why I'm basically being made an exception to return my uncomfortable mattress. He is able to exchange it for a firmer one, and I called their customer service to discuss the situation. I speak to a very helpful service rep who then tells me there's actually no return policy, and it's at the managers discretion. She offers to forward my concerns to the district manager, but cant assure me I will hear back from someone. So at the end of the day I have 4 excuses as to why they couldn't fulfill their guarantee to me, and I'm not even sure I'll be able to speak to someone about it. At this point, I wouldn't return to Ashley for any future furniture purchases, and wouldn't recommend anyone to buy from there. It felt as though I was being lied to, and that once they had my money they didnt care about what happened to me or my furniture. Very disappointing and upsetting. read more

...buyer's regret...wish I had stopped myself from buying there. Sofa so uncomfortable, can feel the wood through the arms and frame...cheaply made...have learned my lesson...could have found a better price and quality if I had just kept looking... read more

I am so very disappointed with Ashley furniture (Clearwater location). I am remodeling my house and decided to use them for the FIRST time and certainly the LAST to get my living room set. I picked a sofa and two chairs. I waited 4 weeks for the sofa to be delivered, the chairs were supposed to be delivered a week after (Wednesday March 11th, 2015), i get a call the day before telling me that it wont be delivered until Saturday the 14th, i said no problem, a day later i get another call that they don't deliver to my area (Bradenton) on a saturday so it will have to be the following wednesday the 18th. I was very upset and spoke with management. i was offered $100 refund as a courtesy and was promised a delivery on the 18th. Today (the 17th and again the day before the delivery is supposed to be here) i get a call that the chairs wont be delivered until April 10th. I speak with the manage and he was rude and unprofessional, telling me "it's not like we are saying it wont be delivered until November, it's only couple more weeks!!" To add insult to injury, he called me "Theresa" and my name is Souad!!!!! Take your business elsewhere...terrible service and bad attitude...i plan to file a complaint with the BBB and reach out to the district manager... read more

My husband visited our local Ashley Home Store. We were looking for a dining table. Ashley had many beautiful dining sets. The problem we had was most all were to long fir our dining area. Stephannie, our sakes rep was wonderful. She got a tap measure, guided us around the store and measured every table we liked. We did fine a great table w/ four chairs, that we loved. It was delivered yesterday and we are so proud of it. If you are looking for quality furniture and awesome customer service, visit Ashley Homestore at Clearwater, Fl. You will not be disappointed. One happy customer. read more

I've purchased living room and recently dining room furniture. Stephanie was especially helpful and patient with me. The entire sales decorators were kind and never pushy. I found exactly what I was looking for and I'm very happy with it. The delivery was on time and professional. They made certain I was happy with the setup. I will definitely recommend them to my friends. Thanks again !!!! read more

Received a Chest via shipping (not delivery) and when we opened the box, the Chest was half crushed!! Haven't been able to get anyone to help me get it fixed or even get a technician scheduled. $500 for just a small chest to hold blankets down the drain!!! No resolution worst customer service ever!!!! Don't shop Ashley!!!! read more

Yea these shady ass people. Steal your money, don't process refunds, their "sales person" Jordan is a derelict from Ohio. They've lied to me for over a week about refunding my money. They will have to deal with the BBB, Ripoff Report, the Attorney General, and the city. Scam artists. Steer very clear read more

Just your typical ashley furniture...Eric G. Helped my wife and was great. We didnt end up buying anything but only cause we didnt find what we were looking for. No furniture for the more eclectic people but great selection for your average family. read more

After a horrendous experience with Kanes Furniture came to Ashley's in search of a sofa. We were so pleased to have professional and honest people helping us the entire time. We had to wait for the ottoman to be delivered after the sofa but that was explained up front and we were ok with that. The delivery department was on time for each delivery and send reminder texts and even allow you to track where you are on the delivery route in order to have a better idea of what time they will actually be arriving. The delivery men are quick to put any pieces together and take away all trash. I would recommend them over and over as compared to Kanes. read more

Let me start off by saying I wish I could give this place 0 stars. My experience with this store and company as a whole was terrible! Around September 7th of 2020 I ordered a dining room set and a week later a three piece leather living room set. I was promised the dining room table and 10 chairs would be delivered mid-October. In October I only got the tabletop, base, and 4 chairs. The remaining chairs didn't come in until four weeks later and they were two at a time. The living room set wasn't delivered in the promised time period of 4-6 weeks but pushed back to the third week of November. Then in November they contacted me and said they would deliver the sofa and two loveseats around the 6th of December. The 5th of December they then contacted me and said the delivery would not be until February?!?! I decided I no longer have any need or desire for the one sofa they delivered since I do not have the matching pieces yet. I decided to dispute and cancel the entire order with Ashley because countless times they didn't deliver on time and kept pushing back the delivery dates. They brought one sofa and we are trying to return and refund it because the other sofas that match with it never came because they pushed it to February. The sofa they brought is in perfect condition with tags still on it. I have asked them to refund it and set up a pickup date because we do not want to shop with this company but I cannot get them to work with me and they refuse to refund us. They are an ABSOLUTE NIGHTMARE to work with! The customer service is terrible and the people are very unprofessional. Do not decide to shop with them it would be a big mistake! read more

I was supposed to get my bed delivered on 2/8/21 and no one ever called me or showed up so I called Ashley's store and waited 30 minutes for someone to answer. Customer Service finally answered and I asked for the sales person that sold me the furniture; I was told that the sales people have nothing to do with the customer after the sale is done. I was switched to the warehouse and they said I had no delivery scheduled so I was pretty upset and had it scheduled for the next week as I am only off of work on Monday and Tuesday. I called the store back as I wanted to know what had happened and customer service said they could not help me and I let her know what I thought of the way they treat their customers and this was my first time buying from Ashley's furniture and the last! I asked what the name of the store Manager was and she did not know and I asked please check and I would like to call him and she replied he has no number....I asked if my furniture would be delivered on the ew date and she said well if you do not hear from them 3 days before call us and I lost it! She wanted me to call a number that never answers and talk to customer service that can not handle a problem and does not care!! read more

I posted on here, several months ago, my displeasure with this company! There is NO SERVICE AFTER THE SALES!! We bought a 14" mattress for $2026 and a moveable base. They couldn't put the base together and had to come again the next day. They left the mattress lying in the middle of the floor still wrapped. The next day, 2 different guys came. They said the other guys just don't know how to put it together. They put it together and put the mattress on it. After 3 days on the mattress, we could tell there was something wrong. Got out the tape measure and our 14" mattress is barely 8" thick. The store basically said tough! They said we have to contact Simmons, who said they didn't take our money. So we lost $1026.00 because there is NO SERVICE AFTER THE SALES!! read more

Went in looking for a new mattress and bed frame. Keith the sales rep greeted us and was excellent in giving us information but also allowing us to shop around with our being smothered like I've experienced in other furniture stores. I give him a 5 stars rating but the store I'm giving a 3. We applied for the store card and we're approved for a set amount. When it came time to check out I was informed we needed to pay a down payment using another form of payment other than the store card that we just were approved for. Now you could choose if you wanted to do 12, 24, or 60 month payments and 0% interest. We decided to do 24 and then once we were told we needed a down payment I asked what is the purpose of getting the card at 0% interest in I'm having to provide outside payment of almost 600 dollars for a 3800 dollar purchase? Keith was excellent in trying to find these answers but kept getting told this is just the way it is. I feel that this is the stores way of drawing you in and gaining that interest prior to you paying it off in the time you say you will before adding even more if you don't. They ended up taking the down payment away but we were only allowed to choose the 12 month plan now in order to keep any discounts as well. If you plan on financing through their store card I'd highly consider researching their policy before applying and taking a hit to your credit. Hopefully once our items arrive there will be no other issues. read more

I spoke with BAILEY a lovely woman who was more than happy to help me. I had problems assembling my bed frame with the tools I had and she was more than happy to help me! I didn't even know furniture stores offered help like this! I was pleasantly surprised, and very happy to speak with such a patient employee who really seemed to like her job. Thank you Bailey!! read more

I am SO disappointed with this store. I bought a sofa almost a month ago and it was supposed to arrive at most by Set 8th (yesterday). I called Ashley's yesterday because I didn't receive any text message/call confirming the delivery 1 day prior as I was told I would. After talking for more than 30 minutes on the cell phone with customer service, the representative said all she could do was to reschedule the delivery for the 15th. I would absurdly have to wait one more week and the only thing she said I could do to try to speed it up would be contacting the Clearwater store, which she said she tried to contact as well but nobody in the store was answering. I've tried to call the Clearwater store many times for the past two days without any success. However, I managed to talk to the person who sold the sofa by calling her cell phone, in the same number that she was using to message me when I was about to buy it. She said that the system had registered that I said that my house was not ready to deliver(???). I told her that at no point did I say that and she said she would look into it and call me back. She didn't call me back, didn't answer my calls or text messages and after trying a loooot, the next day she finally replied to me by sending me a text. She was very rude, accusing me again of having said that my home was not ready and was totally unhelpful. I was treated like it was my fault and haven't at least heard a simple apology! The worst thing about all this is not even receiving the sofa late, but having to deal with an extremely rude, unhelpful and arrogant staff that treat their customers poorly. read more

Just moved down to Florida from another state & gave ally furniture away. Figured I'd start fresh problem is no one has black fabric sofa. The majority of the sofas here were leather. Sorry don't want to sit on animals. My search continues. read more

Great promotions running on great products. We found exactly what would fit the space we needed and the products were delivered and installed professionally and efficiently. Ashley is easily our first go-to furniture store for all of our future furniture needs. Also, thank you to Matt for helping go above and beyond the call of duty to ensure my expectations were exceeded. read more

I am extremely disappointed in Ashley and some of their employees. I bought a brand new 3 piece couch set, and had to reject the recliner because it didn't work correctly. So they brought a replacement which also didn't work correctly and told the delivery guys at least 3 times to take it back, that I reject it, and each time they told me they wouldn't because "they didn't want to go back to the warehouse." They told me that mine was the only one they would have to take back and that I don't need to sign for it and that shows that I reject the piece. I have NEVER gotten a call from anyone at Ashley to have the pieces replaced, I've always had to make the calls. I was told by the call center they wouldn't replace the second piece, even though I rejected it, but that they would call out a technician instead. (2 weeks later). So I went to the store and asked to speak to the manager. She told me they would replace it, and that they would call in 72 hrs. I never got the call. I call today and she tells me she never told me she was the manager, and never said she would replace it. That they're waiting for corporate to approve it. She totally misrepresented herself, if indeed she isn't the manager, and she lied to me. I have now had to call 8 or 9 times and spend hours on the phone trying to resolve this issue, because their employees were to lazy to take the piece back. I also bought a coffee table, that was a few hundred dollars and had to put it together myself. The material on the couch is also already starting to fray and I haven't even had it a month. It's a $2500 couch. I expected better from this company. I will NEVER shop here again. One more thing. They also had to replace the middle piece, because it didn't have the connectors on the side. They replaced it, but to this day they still haven't picked up the old piece, even though I have asked multiple times for that to happen. I guess they're giving it to me for FREE. I don't want it, I want the broken piece replaced, like I asked from the moment I rejected it. read more

I am in the market for basically a house full of furniture and I stopped in to Ashley's furniture today and met a nice salesman by the name of Cary. I recommend asking for him as he was very nice and not pushy. He spent time with me and got me the information I needed to compare the furniture at Ashley's to the furniture I have shopped for at other places. 4 stars because I am a fan and may be back very soon. read more

Beware of smiling Joe! We bought living room furniture from him. We trusted him. He told us that once furniture was delivered it would be harder to return; however, he didn't say it couldn't be returned--just harder. When I called to tell Joe two of the furniture pieces weren't going to fit and we needed to exchange, he said "oh, let me talk to customer service and call you back." I let two days pass and called him back since he didn't return my call. The person that answered phone asked if they could give Joe a message, I said yes, that they could tell him I wanted him to call me back like he said he was going to do. Within 2 minutes my phone was ringing, but it wasn't Joe. I think she said her name was Madilyn, not sure. She said that she was just calling to tell me there are no returns or exchanges. I told her that Joe had said it was hard and the paperwork just says Ashley reserves the right to refuse returns but it doesn't say they won't. She proceeded to rudely and condescending ly say that she could read the paper to me. I told her thanks but I know how to read. It's sad that some Ashley employees in Clearwater Florida are rude and intentionally mislead what would have been ongoing customers. Our home is new and we need more furniture. However, we will now look for a more reputable company to give our money to. Hope it was worth it smiling Joe and condescending customer service person read more

Ashley Homestore had me confirm my delivery time and location 3 different times, in person, over the phone, and an automated text message. Yet they still managed to not deliver my couch within that time frame. After an hour after my delivery window was over I decided to call and the employee simply told me she has no idea what happened to my couch. After being put on hold for over 20 min the lady got back in the phone to tell me she doesn't know what to tell me other than she can reset my delivery date. So I now will be waiting an additional week. read more

After many attempts with Ashley furniture it do a manufacture exchange on my sofa I have had nothing but headaches no one in the store knows what the hell they are doing I will never shop Ashley again to hell with them and the garbage furniture they sell read more

What can I say? I called on an ad and spoke with Wanda. The next day I went in and it was just what she said it would be. She was kind, knowledgeable, friendly and extremely professional! Our furniture was delivered yesterday and it's perfect! We are just waiting on our pillows. Thank you Wanda and thank you Ashley Furniture! read more

I had a perfect experience. The consultant there Stephanie Ruge helped me so much. I had already purchased couches from somewhere else and need a rug and coffee tables to go with them. She was so friendly and went above and beyond giving me expert advice on matching when I couldn't make a decision. She truly has an art in this field and is very personable. My delivery experience was also great! It was on time and they were very careful. I highly recommend you go see Stephanie when you need something from Ashley. I wish I bought my couches from her. I will be back when I need a dining room and bedroom sets etc. read more

Sales representative Nicholas Linn helped me find the ideal bedroom suite in less than 30 minutes. I explain my situation and the size of my bedroom he immediately offered me three ideal choices. He knew the products and was able to answer all of my questions concerning each of these sets. Selection purchase and delivery date we're all set and I was out of the store in less than an hour. I strongly recommend Ashley furniture and sales representative Nick Linn for your needs read more

Bought a sofa and swivel recliner with a warranty, delivered in mid-Dec. 1. Sofa creeks every time you flop down and the seat area was shorter than the store model we tested on. 2. Recliner won't stay down in the mid position. Always pushes up from the flat position. Deception and customer service issues: 1. Said the warranty covers all pet/dog damage. Seemed too good to be true. I read the warranty and I called. It does not. 2. I asked for a credit on the warranty after it was delivered. Home office said they will submit a request but since it's a 3rd party they could not guarantee a refund. After not hearing a peep from anyone in about three weeks, I called back. Home office said they sent an email to the store from which I purchased. They ignored it. After complaining to them, they sent another email (would not copy me on the email because their system wouldn't allow it). I finally received my refund. 3. We requested a warranty visit to address the flaws in the furniture. Service rep said all the "swivel" recliners pop up like that. Store model did not and sales person did not advise that the non-swivel recliners did not do this. 4. Creaking was due humidity during construction. HUH? Why is that my issue? 5. With seat area too short on the sofa, the home office said the backside may be overstuffed. That may be a reason but the store model did not have this characteristic and a good portion of my thigh area extends over the sofa. 6. Rep said a customer service person would call back to follow up on his visit. No one did. I had to call back. 7. I called the home office to register my discontent. I was on hold for over 20 minutes. Rep was rude, no apologies. 8. There is no return policy or upgrade policy. Since we were so disappointed, I was willing to upgrade to something better. They said it's not their policy. 9.I had to schedule another visit to address the sofa visit. After three visits they might exchange for a similar sofa but if not...I'm stuck. 10. Delivery fee was $140. Excessive compare to the other furniture stores. Buyer beware. We purchased on impulse and regret it. Buy quality. read more

I purchased a couch and love seat on 12/22. They were delivered on 1/3. The love seat was ok, but the couch frame was broken and pieces of wood were sticking out of the back of the couch. They brought me a replacement couch a week later on 1/10. The frame on this couch was broken as well. They have scheduled a third couch to be delivered on 1/24. Their customer service line is pathetic. read more

If there was a 0 star available, it would be well deserved. We bought 3 barstools there (not a big purchase but nonetheless we chose their store versus another furniture store or online store and hence we should be treated as valued customers). We had a threshold delivery so it was delivered in boxes. When we began to assemble these stools, we discovered each box has at least one piece that had damage. Each barstool! We decided we wanted nothing to do with these stools. We called corporate customer care and we asked for store credit or refund to choose something else of better quality. We were told only the store we bought it from can approve this. Understandable. So I went to the store, spoke with manager (Zach) and he told me to call customer care (same people that already told me to talk to store) or the distribution center. Called distribution center... same story- only the store can authorize a credit or return. I went back to the store, again spoke to Zach who then told me Ashley (office manager) handles these usually. So I speak to Ashley, who gives me the same 2 numbers Zach gave me to call after explaining to her that both of those numbers told me to go to store. Nothing has been resolved. The worst customer service I have ever encountered. You guys are more than happy to sell stuff but obviously can't stand behind your product. Per Ashley Furniture Industries, each Homestore is independently owned. This is an AWFUL store!! read more

I just left your Clearwater Florida location and I must say I am left completely disappointed, and frankly offended by the treatment and lack of customer service my husband and I experienced. Today we received our shipment of a new bedroom set. Soon after the delivery we realized we would definitely need an additional dresser to accommodate our clothing. I went online and was sad to see the earliest date of delivery would be July 9th. I attempted to call the store five times and was left on hold from 7-10 minutes each time before finally hanging up. We decided let's head over to our closest location in hopes that we could possibly get the chest delivered sooner by ordering in store. We walked around for 10 minutes and no one asked if they could assist us. We saw Alexis who helped us with our last purchase (and was absolutely amazing, friendly, bubbly and very helpful) unfortunately she was with another couple. So we patiently waited until my husband finally tracked a salesperson down named Theresa who told us she would help after she finishes up with another customer. She approached us very dry, no smile or kind greeting. We already knew what we wanted and felt this should be an easy transaction. I told her I would be paying with my Ashley's card and was told in a nasty tone "You know that has to be paid off in 12 months". Seeing as how this was my 3rd purchase I'm well aware of how financing works. She was came across as inattentive and uncomfortable, almost as if we were a bother to her and she wasn't making commission off of our sale. My husband was offended by her tone and told her "actually we'll pay it in full instead of using the card" in which she responded "so you're just going to CHARGE it on a different card". Her tone came across as condescending as if we were unable to afford the item. She then told us she needed approval for the price. We waited patiently and didn't see any attempt in either her manager or her to respect our time. Finally my husband looked at me and said if we are going to order this she will not get the commission. When we stood to leave my husband told her "we appreciate your time but we are all good". In which she made no attempt to stop us from leaving even with a promise that it wouldn't be much longer. Maybe it was our complexion, maybe it was the fact that we were moving furniture and painting all day and came to the store in active wear, maybe she's just a rude person and we just happened to fall victim of it. However this is not the first time we have felt discriminated against at this location. The last time we were there my husband attempted to seek out a salesperson and when one who was busy asked his colleague if he could help us he looked my husband up and down and shock his head no and walked away. My husband is a District Manager for a large coffee retailer and he was astonished by the salesperson's lack of ability to create a positive customer experience especially for a returning customer. read more

Eric G. was the BEST!! He was so patient with us and answered all of our questions. He spent so much time with us and guided us through the buying process. He wasn't pushy and wasn't chasing the sale. We purchased $11,000 worth of furniture because of the customer service level Eric provided. If you are shopping at Ashley in Clearwater, you HAVE to ask for Eric G. He is your All American honest guy! read more

Great time with this purchase. Love the furniture and great people.

We were disappointed when the furniture arrived and our order was not what we thought. My husband asked, store manager of the price could come down and he did bring the price down. Unfortunately, we were not aware that he removed the ottoman off the order to get the price down. We found out when the furniture arrived that the ottoman was taken off of the order. My husband called the store and was told we could order the ottoman separately for an additional $400. The price the manager took off, when my husband asked for a discount. read more

Go see Sherri, she'll take good care of you! We've had nothing but great experiences with Ashley Furniture in Clearwater. Delivery is easy and on time. If they are ever running behind they call you and no matter what they call when they're getting close. read more

I ordered a couch for my mom who is in an assisted living facility. The sales people were great. But there was a mix up on the delivery time and it took several phone calls to rectify it. Also the two men who delivered the couch were kind of surly. But all in all there were no major problems.I have ordered from Ashley several times and I would order from them again. read more

Very pleased w/ whole experience. I talked to a rep over the phone the night before we went into store. Sales rep was very helpful over the phone and gave us lots of ideas and help. Next day, we went to the store, sales rep was great and showed us exactly what we were looking for. Easily made a decision and sale was quick also. Delivery was on time with in 2 days of purchase. Overall very good experience . Will definitely shop Ashley next time I need new furniture. read more

My wife and I have been hounded by the pushy, always hovering, lurking around the corner looking at price tags on furniture thats been on the showroom floor for months type of sales folks at various furniture stores over the past few months. When we entered Ashley Furniture on 19 in Clearwater we were surprised to have a very positive experience. Tina has been awesome to work with - she takes a sincere client-centric approach in trying to help you find what you truly are looking for versus just trying to make a sale. She is approachable and sharp - I highly recommend asking for her if you are ever in the market for some new furniture. read more

I just received a couch from Ashley HomeStore in Clearwater. It was even more beautiful than I remembered from the store! Sales staff was courteous, and the delivery men were very polite and even kindly took a large cardboard box off my hands from an earlier delivery. If I need any other furniture, I'll be shopping here! read more

We had a couch for 1 year and 1 month. Right after the warranty was expired the couch fell apart. Thankfully we had purchased the extra warranty. Turns out, it was ruled crappy craftsmanship and you r company didn't make the couch any more so we were given a credit to get a new couch. The problem with this, not any couch in the color we needed to match was the SAME price. We ended up having to pay even more money for a couch that broke because of your craftsman. Then, to top it all off, when we received the new couch, we received one with the cheap mattress instead of the memory foam mattress that we had for our sleeper sofa. When I called the Ashley's store and spoke with the sales rep, he said there was nothing he could do other than us paying EVEN MORE! So not only did you guys make us a crappy couch, but we had to pay more...we should not have had to pay a single penny. And then we couldn't even get the mattress for it that we had! At this point I NEVER want to buy from your company ever again. read more

My fiancé and I were serviced by SHAQUAN Webly. He is one of the finest sales associates we have ever encountered. He spent uninterrupted hours helping us select furniture for two homes and did everything possible to get us the best deal. He attended to all the little things as well as the big picture with concern and skill. At delivery day, there was some confusion in the shipping department. Shaq went into action and straightened it all out. We are both delighted with our furniture especially as acquiring it was so enjoyable and seamless. We highly recommend Ashley Furniture and ask for Shaq! J and K read more

I wish I could give this store zero stars. I don't think I could possibly despise of Ashley furniture more than I already do. I ordered a bedroom set, mattress and box spring a month before my planned move in date to a new apartment. I scheduled the delivery over three weeks out for a Saturday delivery because I don't have family in Tampa and work during the day, I was scheduled to move in to my apartment that Saturday, etc. I had looked in a lot of other places and was just tired of looking. They had a promotion going on for a white set that looked decent in the store so I bought it. Fast forward three weeks. I get a call on Tuesday confirming my delivery for Thursday. I immediately called them and asked why my order was scheduled for Thursday when I had scheduled Saturday delivery pretty far in advance. "Someone" went in and changed my order, and they told me they wouldn't be able to deliver on the Saturday I had scheduled, it would be the following Saturday. I said no, make it work, and they did "squeeze me in" for my original delivery date. But first I had to hear the sob story of how sorry they were that there wasn't room. I told them I didn't care about the problems on their end, make it work because that's the right thing to do. So a few days later they deliver my furniture. While unloading the truck the delivery guy informs me that he does not have the footboard or rails. And the headboard is useless without those pieces. I feel bad that the delivery guys had to listen to me yell at the store employee. Again, SOMEONE removed the footboard and rails form my order. They again told me they could not deliver on the following Saturday, I again said make it work, after hearing yet another sob story about how they couldn't deliver on the following Saturday. I again said make it work, and in turn they "squeezed me in". At this point I also told the sales manager that I did not like one of the pieces I ordered because it's too big and because I was within the 72 hours of delivery that I would like them to take it away when they deliver the headboard. He told me they don't have a return policy and asked who told me that. Well of course the salesman John that sold me the furniture did, so that I would just buy it! I'm now sick of typing out all the issues I've had with them. To sum it up, they can't give me an itemized receipt with the discounts they gave for the trouble, or the returned piece of furniture. As they have said "it would just be too hard for me to understand". The dresser, headboard and night stand have imperfections and paint chips. I told them to send me a touch up pen and just end this nightmare. They told me they don't have touch up pens and they need to send out a technician which would mean waiting around on another Saturday afternoon for someone to come with a touch up pen and make it look right... I don't think so. I'm still waiting to hear back from them to see if there are any alternatives to a technician coming out. I've been handed off between the three managers throughout this process. I think they must fight over who gets to call me each day to give me more bad news. The management here is terrible. Jim the sales manager, Glen the office manage and Josh the store manager should be embarrassed by the service I have received. As a final disclaimer, I have worked in a customer driven environment for years, I've completed nationally recognized customer service training courses, and I would never treat someone the way that I've been treated. Go read my positive yelp reviews. I much prefer writing those. read more