I inherited a Harley Davidson Sportster after my brother passed away and decided because of availability to take the bike to ASAP Powersports to get it running. I had previously gone over the bike and rewired the hand controls, all of the lights where working and the engine would crank but only after taking the plugs out. I took it to ASAP Powersports and received a quote of $240 to go over the bike and get it running. It took them a few months and they finally replied that the starter needed replacement, all other electrical items where fine. I agreed to pay them an additional $100 to uninstall the old starter and to install a new one that I would provide. Several more months went by and nothing, I finally went down there and started complaining, they said they would get it done. After a few more weeks, I call them and am told that they took off the primary cover and the clutch basket needed replacing. I came in and looked it over and agreed. I took the old parts to have them cleaned and purchased a new clutch basket for them to install, I returned all of the necessary parts to get this done.
Several more months went by, I kept calling for status and they would say we will call you back, no calls where returned. Six months after dropping the parts off (one year after first bringing in the bike), I called them and now they want $1000.00 as a deposit to install the starter. At this point they have done nothing except clean the carburetor and take off the primary covers; they claim the $240 is spent because they had to rewire something. I asked to see what they rewired and told them all the electrical worked, I checked it myself. The manager (the fourth one they had since I brought in the bike) could not fully explain what had been replaced, I asked him to show me and he said "some wires over here" (generally pointing at the bike). At this point I told them that I would not give them $1000.00 deposit to replace the starter and decided to take the bike back. They had this bike for one year I brought it in whole and I got it back in pieces, one of the cams is in a box with all kinds of other parts, they wouldn't even put the bike back together to the state it was when I brought it to them. I am worse off now than I was when I brought the bike in and have $240 less in my bank account.
Having dealt with four different managers over this time, I had to repeat the same things I told the last guy and their responses where always changing (one manager said the electrical was fine, another said they had to replace wires), at some points they just made things up. During the last month or two I asked to have the owner call me back, he never returned even one call. read more
