I'm not usually someone who leaves reviews, but I felt like this one was worth taking the time to…read morewrite. I recently bought a new Yamaha MT-07 from this dealership. Unfortunately, after only about 140 miles, the clutch failed and the bike was no longer rideable. To make matters worse, Yamaha determined the failure was due to "user error" and wanted me to pay around $600 for the repair. The reason I'm writing this review is because of James Grosso and Luis, a dealership manager. James was the salesperson who helped me with the purchase, and he was great from the start. The whole buying experience felt relaxed and straightforward, with no pressure at all. We ended up talking about a lot more than just motorcycles--business, books, life, goals, and all kinds of things. He's the type of person who genuinely cares about people and takes the time to build real relationships. When I called him after the clutch issue came up, he listened, understood why I was frustrated, and immediately started looking into ways to help. After speaking with James, I was put in touch with Luis, a dealership manager. He took the time to review everything and agreed that it didn't make sense for me to be stuck paying for a repair on a brand-new bike with so few miles on it. Even though Yamaha wouldn't cover the repair, Luis stepped up and had the dealership take care of it. That kind of customer service is hard to find these days, and it says a lot about how this dealership treats its customers. Issues can happen with any vehicle or manufacturer. What really matters is how people handle those situations when they come up. James and Luis both went out of their way to help make a frustrating situation right, and because of that, they've earned my trust and future business. Thank you again, James and Luis. I really appreciate everything you did.

Good crew working there, all the pluses. Was greeted and asked if I needed help. Great selection of…read morebikes for the average sized dealer lot's of mix. Asked about a used bike I was interested in and no sales rep was available. This was 5pm on a Friday.

Rich did a great job with my tire service. I was able ride my Harley to Rich"s place and drop off…read moremy new tires at the same time. Due to the rain I picked her up the following day. He also balances the tires for which I much appreciated.

Incredibly disappointing way to run a business. If you don't reseal wire wheels just tell me that,…read moredon't tell me you're going to get a quote and then ignore my calls and messages.

This place is Legit. The owner Dan goes out of his way to make sure that you are not only taken…read morecare of, but are safe. I strongly recommend that you go and see Dan and let him take care of anything involving your Harley. Tell him Creature sent you!

I took my 2013 Harley Dyna Street Glide Custom to downtown cycles in order to have my new Vance &…read moreHines 2 into 2 pipes installed. They did a great job, they explained everything thoroughly to me. Not long after, I had them replace my air breather, again they did an exceptional job. They seem to be honest and forthright. I will continue to take my bike to them when in need of repairs. Richard

Anthony was very transparent and honest Quad screams like…read morenew Will be back with my other bikes

Bad decision on his part to have it fixed and did not work. Didn't ask me to do this nor let me…read moreknow that it probably would leak. I would not have spent over 7k on a leaking engine. Beware!!!!

Wide selection of EVERYTHING motorsports. Kind, friendly, helpful staff. Definitely our go-to place…read morefor gear.

I am extremely disappointed with this company's horrible customer service. I paid for my tires and…read morenever received them. On top of that, they barely provide any updates or feedback regarding the situation. I have contacted them multiple times and received little to no support. This has been one of the worst experiences I've ever had buying through eBay. Customers should not have to chase a company just to get basic information about an order they already paid for. This company is unprofessional, unreliable, and should honestly be banned from selling on eBay until they improve the way they treat customers. I would not recommend anyone to buy from them.

This review is related to the service department at Burt's. I purchased a second hand Husqvarna…read moreFC450 (private seller) that required some detailed factory resetting to change ownership of the electronics package so that the app would work on my phone. I thought this would be an easy process, and other KTM dealers in the area told me as much, but this ended up being a massive headache. Getting this solved required interacting with KTM HQ multiple times to sort things out. Allen at Burt's was super helpful in all of this! He figured out what to do entirely remotely (didn't even bring the bike in) and got the account/ownership sorted out with Husqvarna HQ. This was a massive help for a customer that didn't even buy the bike at Burt's. I'll be going to them for any future service needs for sure!

honestly honestly hands down best experience I had servicing my switch at authorized dealer . I've…read morehopped around to so many authorized dealers in SoCal ridiculously expensive and they ruined my motor stick with bert's 100000%! ( they don't charge you a storage fee if you're a couple days late on pick up also) and their rates are way lower than those other guys, and they clearly know what they're doing.....Robbie is the Man ! Robbie went above and beyond to make sure everything was perfect on my boat. He even got some extra stuff exchanged by the warranty without even me asking ....things is brand new now . I can't wait to take it out for the season. Thank you so much guys.!!!

I needed to get some work done on my motorcycle, and someone recommended this shop. I wanted to…read moreinstall a new set of handlebars on my Harley. The job took a little longer than I expected, but the end result was well worth the wait. I was very impressed with the customer service and Josh's knowledge of motorcycles. He took the time to explain everything and even went out of his way to save me some money on the handlebars, which I really appreciated. I felt completely comfortable leaving my bike here, knowing it was in good hands. It's hard to find a shop that offers quality work, honest service, and some of the best prices around. If you need work done on your Harley, I highly recommend bringing it here. You'll get excellent service, fair pricing, and people who genuinely care about taking care of your bike.

Awesome Bike Shop! Rick and Josh have taken the best care of…read moreme and my family heirloom HD '06 Springer Classic. They are patient reasonable and always have great ideas to help with my bike's custom touches. Take your joy rider here. Thank you fellas!!