Great experience from start to finish. The team was friendly, honest, and very helpful throughout…read morethe entire process. They answered all my questions, made everything easy, and never pressured me. I'm very happy with my vehicle and would definitely recommend this used car lot to anyone looking for good service and a reliable car. Also, would like to thank Alberto and his team.

I bought a vehicle here about a month ago. While the car itself is fine, the post-sale customer…read moreservice has been extremely disappointing. On the day of purchase, I had the vehicle inspected and immediately emailed the copy to my sales rep, Anthony who confirmed receipt. That same day, I spoke with Anthony to let him know I accidentally left my EZ Pass in my trade-in. He assured me it would be mailed back to me. Two weeks later, I followed up on the EZ Pass and was told my someone, didn't catch his name, that Anthony would send it out. Three weeks in, I called to check on my hard plates. The title department claimed they never received my inspection report. I re-sent it directly to the title clerk, and she confirmed receipt. I also reminded her about the EZ Pass, and she would have it included in the mail along with my plates. A few days before my temp tags expired, the title clerk called asking for the inspection report. I reminded her that I resent it to her, and she confirmed. She double checked and confirmed that she did in fact have it. I received my plates a few days later, but the EZ Pass was missing--despite multiple assurances it would be included. Since then, I've called repeatedly to get this resolved. My original sales rep is no longer at this location, and neither "Alfonzo" nor "Shawn" have returned my messages that I've left with the sales reps. Now here's my thing, if you couldn't or was not going to send me the ez pass, just tell me; stop misleading me and wasting my time. The car purchase went ok, but the lack of internal communication, lost documentation, and unreturned phone calls was extremely disappointing. They lost a customer and future referrals.

I live in New York and was looking to purchase a very specific luxury convertible that's hard to…read morecome by in the north east. I found WBM through my online research and they had the exact color combination I wanted. I spoke to John and Will and they were fully transparent and reassured me the car was in great shape. Sight unseen I put down a deposit on the vehicle and scheduled a day to take the trip from NYC to DC to test drive and buy. I was fully expecting the car to be in OK shape with wear and tear.. but I was astonished upon arrival. The car was in near MINT condition! It's a 13 year old car too! Inside and out - clean as can be. No games, hidden charges or nonsense with John and Will. Exactly what we negotiated over the phone was the deal when I showed up! I can't reccomend these guys enough. True professionals. Ask for John or Will. They'll treat you with respect and make your buying experience a breeze. Thanks guys!

Worst used car dealership in the DMV!!! Sold me a lemon vehicle! Don't purchase a toy car from this…read moreplace!!!

I usually go to my dealer for anything car related, but in this day their emissions inspection…read moremachine was down. Since I'd already planned the time from work, I Googled places nearby. This place had good reviews, so first I called to see what the wait was like, then drove over. The person I spoke to on the phone was pleasant. When I arrived, they asked me to scan a QR code to check in, that was neat. Although I went in for just an emissions inspection, the person who checked me in saw that my state inspection was due soon and suggested getting that done as well which I agreed to. Then I sat in the waiting area in the back and worked a bit. I wish I'd taken a picture of the waiting area before others arrived because it was so cute! It was decorated with a beach theme and there were small couches and arm chairs and games to play. I think the emissions and safety inspection took about an hour or a little more. When they finished the person who checked me out was also pleasant and chatty. He was reviewing my vehicle and what services I needed and I commented that it was much less than what my dealer recommended. He was very professional and said that the dealer might be more conservative but he believes in only getting what's necessary. I appreciated his take, and especially that he didn't feel the need to talk negatively about a competitor. I will absolutely be back to get my car serviced. It was a pleasant experience with pleasant people!

I went here for my cars state and emissions inspection. Most places I asked around had a 1+ hour…read morewait and weren't nice about their communication. I guess it's because my car is newer and they can't make money off state and emissions inspections unless cars are older usually. I called here before I went and they only had one car ahead of mine. When I showed up to the shop, there was someone working on another vehicle but was very friendly to me and asked me to wait while he looks at my car. I was dome in 30 minutes and was on my way! While waiting at the shop, I also overheard the mechanics conversation with a customer where they needed a costly car part replaced, and he even went ahead and called the manufacturer for the customer to see if there was still a warranty on the part. He also came up with other alternatives. A customer could use to pay for the expensive part. I've never seen a mechanic go this far for a customer before and it makes me want to come back in case there's ever issues with my car.

Sam has helped me with many car needs, including alternator replacement, AC system evaluation, used…read morecar inspections, and towing. Working with Sam is a breath of fresh air compared to working with dealerships and other repair shops. Independent and reliable car experts can be difficult to find (yet very valuable to have) -- Sam is one of the very best. He gets my highest recommendation.

Had a great experience in buying a second hand Toyota Yaris here at CARS USA. Eventhough the car…read morewas only $5000, I have driven it all over the place and took a couple of trips to Florida with it and it has not failed me once. I am happy and will do business again here

I was pleasantly surprised with my experience here. I want to start with a huge shoutout to Jeff!…read moreJeff was an amazing salesman because he didn't push me but he made me feel welcome and answered all my questions . I always feel there are sketchy things happening at the dealer and I am not fully convinced that they didn't use some of their techniques to hide some tricks but I feel Jeff was honest , polite , and made the process go by smoothly. The fianance manager did not push me and actually got me a better deal than the pre-financing I already had . There are some bad reviews here that make me question if I'm too quick to praise them but I would say the car buying process was simple and they treated me well

(Haven't had the car for 30 days yet--will update once it's been past 30 days)…read more Purchased a 2009 Toyota Corolla on September 27th. Didn't have the best experience but it was okay. They definitely overpriced the car and didn't want to budge on the price much which was disappointing since it is an old car. One of the sales managers, Taha, was very stubborn on the price. Got it diagnosed for a brake issue today which costs $500, but I won't put all the blame on the dealership since I should have gotten a pre purchase inspection. A tire pressure sensor came on as well a few days after I bought the car which again not great but not the worst thing. They also agreed to fix a crack and have been very stubborn and hard to deal with about that considering I don't live in VA. Overall the experience hasn't been the best. I will see how fixing the crack issue goes since I will be going back for the 2nd time so the body shop can try to fix the crack AGAIN. Overall if you want to buy a car here, I say 1. Bring a mechanic with you or purchase a pre purchase inspection 2. Consider difficulties with being an out of state purchaser if you are in that scenario 3. Be willing to walk away if they don't want to come down on the price to a reasonable amount. -These are used cars ! Not new. At this point I wouldn't recommend them and I wouldn't purchase another car from them. (I will update review once I've had the car a little longer.)

It can be challenging to find a reliable and trustworthy place to take your car - after asking for…read morerecommendations, checking Yelp, and reading reviews, Cherrydale Motors was consistently mentioned in high regards. I was having car trouble and gave them a ring to see if it was in their scope. They were friendly on the phone and said they are happy to look at it. They operate on a first come, first serve model and we're already filled up for the day (Saturday), they mentioned Monday mornings is their busiest time, but I could drop it off the night before. I took it in on Tuesday and they mentioned it might be Wednesday before I'd get it back, no issue for me. However, they called me by end of the day that my car was ready to go and the repair was just around $50. They're conveniently located to a bus stop that easily allows me to get to my office, which was extremely helpful. They have a small front office that has two seats if you wait - there is also a strip of stores/food/hair salon across the street from them and noticed they are putting in a Sprouts just down the hill from them that can easily be walked to. Definitely will be using them in the future!

Sure they did a very good job on my vintage car. BUT they REFUSED to install my very reliable…read morenewly rebuilt (by me - with 30 years experience under my belt) carburetor. "Buy a new one". So I found one NOS. Paid $100. Turns out it did not work very well! They kept trying to fix fix fix it. My car would have been perfect with its rebuilt carb and without their stubborn attitude. So I paid the whole bill for $2,000, started her and noticed the idle was VERY slow - NOT up to specs ..... brought my car back to its garage and the next time I started her up, HUGE plumes of black smoke came from her exhaust. WHY? because the carb was OVER-rich and obviously what they did to remedy that problem was piecemeal, UNPROFESSIONAL, and no good. FOR G.S.!!-- admit that there is a problem and allow for the installation of the Rebuilt!! ***It's NOT like they were creating a new car!!! *** I removed the carb, installed my perfectly-working rebuilt and NEVER had that problem again! The car ran perectly FINE for the next 8 years-- after which I sold it to a very happy buyer. As for the defective carburetor, i removed what actully was able to function (not much) as I could not return it to the seller- too much time had passed. I did not have time to take a sledge hammerto it so I just TRASHED it. I have never recommended Cherrydale to anyone. One stupid slip and you ruined the whole project.

Bought a 2008 Honda Fit from these guys recently. First time I bought a car on my own (my husband…read moregot a new job, and was very very busy with that, and we needed the 2nd vehicle), and they were great to work with! I mostly worked with Guillermo. He offered to take the car to my mechanic so they could look it over before I committed to making an offer. Customer service was A+. After learning more about the car, we were able to negotiate a deal that included them doing some repairs for me. The next day, I was driving the car off the lot! Also, not a deal-maker or deal-breaker, but they offered me cold bottled water both times I was in the office. Being about 3 months pregnant, it was a welcome gesture in such hot weather.

Quick and easy, found a car i liked online, setup an appointment to see it, and test drive. It was…read moreall easy and smooth. Loved the car, and ended up buying same day. Haven't had any issues, put around 15k on the car.

Victor helped me make a deal on my new to me Mercedes Benz S550. We did the whole deal online and…read moreVictor went out of his way to deliver that car personally and fill it up with gas. He was supportive throughout the entire process and was prompt! Platinum Auto Sales is my most recommended dealership out there! Thank you.

Victor was amazing and easy to work with! Right there in the middle of clarendon go check them out!read more

My experience at FC Auto was exceptional from start to finish. Upon arrival, I was welcomed with…read moreprofessionalism, courtesy, and genuine care, which is increasingly rare in today's fast-paced world. The FC Auto team, particularly Bonnie E., truly stood out. Bonnie was fantastic to work with during the purchase of my 2021 Grand Cherokee Altitude, going above and beyond to ensure my vehicle was serviced promptly and thoroughly. The work was completed to an excellent standard, and the entire sales experience was stress-free, restoring my confidence in the industry. It was truly a 5-star experience! Mike C.

Went to look at a car was ready to buy and never have I been so unwelcome somewhere. When I first…read morecame in it seemed as if the person inside was surprised to have someone coming in. Car i came specifically for was just under a car cover and was told they couldn't remove the cover and i would have to return another day. Just seems sketchy looking at another Lamborghini in Chantilly too bad it's not the spec they have as i liked it more.

I cannot say enough good things about my recent car-buying experience at Merlex Auto Group. From…read morethe moment I parked my car, the staff was so very welcoming. I was only planning to look but the hospitality extended, pulled me right in. I knew this dealership was different from the others I'd visited. My sales consultants, Steve, and Apollo (GSM) were a breath of fresh air in the car-buying world. There was absolutely no pressure - just genuine interest in helping me find the right vehicle. I came to take a look at a Benz but ended up leaving with a practically brand new Audi that was within my price range. They listened carefully to my requirements and showed me several options that perfectly matched what I was looking for, without trying to upsell me to something more expensive. They provided a detailed breakdown of all costs, and their initial offer was actually very reasonable - no back-and-forth games or hidden fees. The finance department was equally impressive. Nik in financing explained all my options clearly and didn't push any unnecessary add-ons. He helped me secure a great interest rate and made the paperwork process smooth and efficient. What really stood out was their attention to detail even after the sale. We were at the dealership extremely late finalizing the sale and completing paperwork. The owner, Sam, made sure that we had dinner. They purchased dinner for us from a local staple in the area. Bottom line: If you're in the market for a luxury used car, do yourself a favor and visit Merlex Auto Group. They've completely changed my perception of what car buying can be - no stress, no games, just honest and professional service from start to finish. Ask for: Steve (sales); Apollo (GSM) and Nik (finance). Tell them Coco referred you!

Before dealing with Merlex Auto Group at 1105 Glebe Rd in Arlington, VA, please read this account…read moreof my recent experience which demonstrates the business's poor practices: "Grace" was the online business point of contact who reached out to me when I expressed interest in buying one of their used cars. She continued to reach out to determine whether I was still interested in the car. When we connected she confirmed that the car was still available. We then made arrangements to meet at the dealership for a test-drive early that afternoon. After we agreed to a specific time, she texted me: "See you later!" When I arrived at the business's used car lot and entered the small building on the lot, there was no one to greet me. After waiting for a couple of minutes, I walked to the doorway of an open office and asked for "Grace." The two men in the office gave me such a cold, almost disdainful look, and the one behind the desk indicated he had no idea who "Grace" was. When he then said that I needed an appointment, I informed him that I had an appointment with Grace, with whom I'd been corresponding via text. He directed me to speak with one of the representatives outside and promptly closed the office door, as if to emphasize that he had no interest in dealing with the likes of me, a customer ready to pay cash for a used car! A representative who had just entered the building asked who I was supposed to see. When I told him "Grace," he found my appointment on his phone said that he was going to contact "Mo." "Who is "Mo?" He explained that Grace, the person who texted to me that she would "See me later," worked from home and did not come into the office. I declined his request to have a seat while he continued to try and reach "Mo." I instead went outside into the lot and saw the car I'd come to test drive. The employee had followed me out and confirmed that the car was the one in which I'd expressed interest. He was still trying to reach "Mo" and walked away after saying that I could inspect the car. After visually inspecting the outside of the car, I sat inside it, looking at its condition. Just as I was mulling over how strong the cigarette smell in the car was, I heard another salesman calling out: "Sir, you can't be in that car. It's sold already." I explained that Grace had just texted me that the car was available and had scheduled a test drive. He repeated that the car was sold. Here is why I will not give my hard-earned cash to Merlex Auto Group: 1. The office personnel are rude and unprofessional, giving off a "clear "don't bother me" vibe. 2. Either the online sales representative did not know that the car was no longer available, which speaks to poor business procedures; or else she knew but failed reach out to let me know so I wouldn't have to drive for well over an hour for nothing. 3. Instead of the online representative telling me who would be working with me at the lot site, Grace instead gave me the clear impression that she would be there by texting: "See you later!" 4. As I left the lot and as of the time of this post, no one with the business has even bothered to reach out to me to express regrets over how things went. If this is the kind of poor service you receive when the business is trying to close deals, just imagine what must occur after you've signed a contract and a problem or disagreement surfaces. No, thank you. Times are way too hard and I choose to not give my hard-earned money to businesses that treat customers in this fashion. Consumer beware.