I have used Cherrydale for the last 10 years. The work is always done right, they are honest, and…read moredon't do or suggest work that is not necessary. As a woman, sometimes other repair shops and dealers talk down and try to take advantage of that. I have never had that experience at Cherrydale. I also had an incredible experience where they fixed a tire right before I had a trip. It wasn't a huge deal, just a nail and patching, but they did it quickly and didn't charge me.

I've taken my car here several times without a bad experience. They consistently do good work and…read morehave reasonable prices. Twice now I've taken my car elsewhere due to convenience, and after they tried to upsell me, I double checked with Cherrydale and they confirmed the other place was suggesting unnecessary changes. Now I don't bother going anywhere else.

(Haven't had the car for 30 days yet--will update once it's been past 30 days)…read more Purchased a 2009 Toyota Corolla on September 27th. Didn't have the best experience but it was okay. They definitely overpriced the car and didn't want to budge on the price much which was disappointing since it is an old car. One of the sales managers, Taha, was very stubborn on the price. Got it diagnosed for a brake issue today which costs $500, but I won't put all the blame on the dealership since I should have gotten a pre purchase inspection. A tire pressure sensor came on as well a few days after I bought the car which again not great but not the worst thing. They also agreed to fix a crack and have been very stubborn and hard to deal with about that considering I don't live in VA. Overall the experience hasn't been the best. I will see how fixing the crack issue goes since I will be going back for the 2nd time so the body shop can try to fix the crack AGAIN. Overall if you want to buy a car here, I say 1. Bring a mechanic with you or purchase a pre purchase inspection 2. Consider difficulties with being an out of state purchaser if you are in that scenario 3. Be willing to walk away if they don't want to come down on the price to a reasonable amount. -These are used cars ! Not new. At this point I wouldn't recommend them and I wouldn't purchase another car from them. (I will update review once I've had the car a little longer.)

I tried to cancel a service plan for my car with them a number of times over the phone but never…read moregot a call back. Finally, I went to their office in person and met with the finance manager, Alex Belhadi, who had me sign a form and told me I would be getting a refund check in the mail in 6-8 weeks. When I called to follow up, another team member informed me that the dealership doesn't process these cancellations and I would have to contact someone else. Incredibly incompetent staff- do not recommend buying a car from them.

The customer service was 5/5! Juan Hernandez was our sales consultant. He went above and beyond! He…read morewas patient, welcoming, and professional. By far the best sales consultant we have ever worked with! We asked a lot of questions and he was extremely knowledgeable and far from pushy. I felt comfortable and not at all rushed to make a decision. Juan is Koons Arlington's MVP!!! His support was the reason we purchased the vehicle. We would've walked away other wise. On the other hand, we give the facility 3/5. The establishment overall lacked cleanliness and when we first test drove the vehicle it was very dirty. Overall, I will return in a heart beat just for the phenomenal service. If in doubt, Juan it out!

I purchased a pre-owned vehicle from this dealership roughly 2 years ago, and the process to…read morepurchase the vehicle was tedious, yet expected. But my real issue with this dealership isn't their tedious processes - it's with their incredibly unhelpful and unprofessional staff/managers. When I purchased my pre-owned vehicle from this Koons Arlington Toyota dealership, I was given two sets of keys. Fast forward to a couple of week ago and my car was experiencing some battery/engine problems, so I brought it to a local mechanic. By the time the mechanics had gotten to my vehicle, the battery had died. The mechanics informed me that the key I had been given by the dealership was not the actual key to my car door, and that the key FOB had been programmed to my car despite the key not being a fit for my door. After fixing my car, I checked the second, spare key that this dealership gave me when I purchased the car and confirmed that both keys do not open my door. I immediately called this dealership to explain what had happened and to ask if it was common practice at their dealership to sell vehicles with mismatched car keys, and their manager was very rude and short with me over the phone. He told me "there was no way to prove that I didn't swap out or replace the keys on my own" even though I told him I still had the original tags on my spare car key ring from when I initially purchased the vehicle, and that they would not provide me with a set of replacement keys that would actually unlock the door of my vehicle that I purchased for almost $20,000 for at this dealership. Horrible customer service from top to bottom, and I will be sure to tell everyone I can that they shouldn't waste their time or money purchasing a car from a dealership that doesn't do right by their customers.

Great service with no-nonsense diagnostics. We've taken our Volvo (only have owned Volvos and…read moreMercedes) to Mike's since I was a teenager. He's always accommodating and is even willing to look at the car with no charge. Can't beat that!

We have worked we these guys for years. Reliable! Honest.read more

I just got my car an hour ago. I found this place on yelp and after reading some review I decided…read moreto call the place and see what do they offer! After talking on the phone with Wally, I decided to take my car for an estimate. He patiently explained everything. When, I saw the pricing on the board, I was little bit skeptical but considering my car situation I pushed my self to do it. My car never had been detailed since I got it from the company more than 10 years ago. I decided to go with the Gold options. I left the car there and when I came back today to pick it up, I couldn't recognize it. It looks like a brand new car. Oh my god!!!! Wally did a fantastic job. I can't be happier with the result. Thank you Wally you are amazing! I will definitely go back and definitely recommend this place.

Loved the attention to detail and quality of the work. They did a spectacular job on the interior…read moredetailing. The car looked brand new when they were done.

I bought my 2015 Volvo here about a month ago. Abedin, the salesman and his manager Sadiq were…read moreextremely respectful and super nice. They worked with me and were able to secure financing. I highly recommend Virginia Auto Trader.

12/7/25. My brother Tyrone Shepherd bought a 2012 Audi SUV…read moreand traded a 2007 Mercedes Benz R Class, We bought the car in cash they said the engine was new a light came on. They stated that it was a sensor we bought back they took to an Exon Station, Brian at exon said it was some kind of pump that is the second time. Brian said it was so many problems he could not fix it. The dealership to it someone else. The problem gotten worse. We did buy it as is, but the fact they told us the engine was replace and new, I think they should give us our money back and take the car back because of what we were told. I would not recommend any one to go to this car dealership.

I want to share my experience because I know many people -- especially women -- can feel nervous…read morewalking into car dealerships. As a Latina woman, I usually feel very uncomfortable with the typical dealership experience and to be honest I have always disliked it. In the past I have not always been treated with the respect and professionalism I expected -- although I want to clarify those experiences were not at Honda dealerships. This was actually my first time visiting a Honda dealership, and I truly wish I had done it much earlier. Before visiting Safford Honda Arlington, I had recently purchased a 2023 Honda CR-V from CarMax. I stopped by the Honda dealership mostly out of curiosity because I wanted to see what the price difference would be for the same vehicle but brand new for 2026. I was still within the return window for the CarMax purchase, and I simply wanted to compare my options. From the moment I arrived, my salesperson Yousuf Mahmoud treated me with genuine respect, patience, and professionalism. I even mentioned that I didn't want to waste his time because I was mostly asking questions, but he never made me feel that way. Instead, he encouraged me to see the car and suggested we take a test drive. After driving the vehicle, we sat down and discussed the numbers. What impressed me the most was how open the team was to a real and respectful negotiation. I had done my homework and came prepared with a number that I felt comfortable with, understanding that dealerships are businesses and also need to make a fair profit. I wasn't expecting unrealistic discounts -- I simply wanted a fair deal for both sides. At one point sales manager and senior salesperson even joined the conversation to help make the deal work, which showed me that they truly cared about finding a solution. Another factor that helped my decision was the current used car market. The difference between the used 2023 vehicle with 26,000 miles and a brand-new 2026 ended up being roughly around 11.5% /12% which made going with a new vehicle make much more sense for me. Beyond the negotiation itself, the level of hospitality I experienced was something I had never seen at a dealership before. They offered me water, and when I mentioned that I was cold they brought me tea and even asked what type of tea I preferred. Some members of the team even offered me a jacket because I was freezing that day. Later they even picked me up at the metro station so I could return to the dealership to pick up my car. Those gestures might seem small, but to me they showed genuine kindness and respect. As a woman walking into a dealership where most of the staff are men, I truly felt listened to, valued, and treated professionally throughout the entire process. In the end, I left with a brand-new 2026 Honda CR-V EX-L, and I couldn't be happier with both the car and the experience. I never thought I would say this because I usually dislike dealerships, but this team completely changed my perception. If any of my friends or family are ever looking for a Honda or even a quality used car, I will absolutely recommend Safford Honda Arlington and especially working with Yousuf Mahmoud. They made what is usually a stressful experience feel fair, comfortable, and genuinely positive.

I usually go here for routine service and it's always fine but I recently went in with a pretty…read moresignificant repair need on very short notice. Mr. Jadon was incredibly helpful. Got me diagnosed within two hours, got me into a loaner in time to make a critical appointment, and got me back into my own car before COB the next day. So grateful to the Safford team!

this is a crooked operation. Virginia safety inspection that "passed" two weeks before purchase…read morefailed for tires and brakes on day of purchase. Scammer!

Please beware of this dealership. It is a LEMON LOT. All cars are sold AS IS and the warranties…read morethat are provided to make you feel protected really don't cover anything ESPECIALLY if you want the best quality for the part you're replacing. We bought a car from here and two weeks later the transmission failed. The dealership was no help and said "they drove the car and it was fine." In VA there is no return policy, so you're basically stuck with a big bill or no car. It's unfortunate places like this stay in business and continue to get over on people. Please think twice before visiting this place.

Picked up a used car from Platinum Auto Sales recently and the experience was genuinely smooth. The…read morecar matched the listing, was in great shape, and priced fairly for the market. No pressure, no weird sales tactics, and they let me do a thorough look over and test drive without rushing me. Paperwork was quick and transparent no surprise fees added at the end. The staff was professional, answered questions directly, and didn't try to upsell anything I didn't need. If you're shopping around Northern Virginia for a used car, this place is worth checking out. I'd gladly buy from them again.

Found a C63 for sale at this dealership and came in to test drive. I was treated to a warmed up car…read moreand great customer service. Props to VJ for taking care of his customers with the utmost respect. Not only was the car thousands below market value, his team got me approved at an amazing interest rate. Overall this was an excellent experience and I would recommend this dealership to anyone in search of a car at a great price!