This Car dealership gave me the best experience I ever had when it comes down to purchasing a car…read moreand after care. They are very honest people... Elie who was helping me has a great attitude explaining to me how the process works and they gave me bumper to bumper warranty for my vehicle. They were never pushy when I first arrived and also assisted me with the alignment on my car after purchase. I am very happy with my car and I will continue to purchase cars from them from now on! Check them out! You won't be disappointed! Thank you again Elie for such great service !

I would think several times before buying a vehicle from this dealer!!…read more We purchased a 2007 Honda Ridgeline from them last month - September 2021. We had to initially return to the dealership several times before making the final purchase. Either the truck was not ready, the paperwork was not ready, or it had not been inspected yet. It came with a 30 day/3000-mile warranty. Twice within the first month we had to get it jump started. The third time the truck completely died electronically. We had it towed to the local Honda dealership. Luckily for us the third time it died was on the 30th day of the warranty. I called both the warranty company and the salesman, Wael Barakat. He told me he would get back to me. We have come to find out that the truck needed several engine repairs, and the frame was rusted through. It was fixed but not properly. Again, I called the salesman. Once again, he told me he would get back to me - which he hasn't yet. The truck broke down almost 2 weeks ago. The Honda dealership explained which items needed to be repaired or replaced. The estimated cost is well beyond $5000.00 (which does not include fixing the frame!) The warranty company is only willing to cover a portion of one item. Therefore, leaving the remaining repairs for me and my wife to pay. Also, the salesman said the truck had a clean title. We are beginning to question that as well. When my wife asked about the title, he belittled her and sounded as if he was making fun of her for asking. He mentioned that he would take care of sending the paperwork to the DMV. I told him that I already had a plate to transfer to the truck and I would take care of it. It has been almost 6 weeks since we purchased the truck, and the West Virginia DMV has no record of it being registered or even in the state. The only thing that shows it is in WV is because we have insurance on it. So here we are almost 6 weeks later with a dead truck, expired temporary tags, no title and needing several thousand dollars in repairs - which amount to over half of the original selling price. I WILL NEVER RECOMMEND THIS DEALERSHIP TO ANYONE! I WILL BE CONTACTING THE BETTER BUSINESS BUREAU.

I had a really positive car-buying experience at Mini of Montgomery County, from start to finish…read more Tony was attentive and knowledgeable, making sure all my questions were answered without ever making me feel rushed or pressured into a decision. That balance is hard to find and made a big difference in how comfortable the process felt. I also had my two kids with me during the visit, which can sometimes make things a bit hectic, but he was extremely patient and understanding the entire time. He never seemed annoyed or distracted and made an effort to keep things moving smoothly despite the extra challenges. Overall, the experience was straightforward, low-stress, and genuinely pleasant. I left feeling confident in my purchase and would definitely recommend this dealership and Tony to others looking for a hassle-free buying experience. Thank you, Tony!

The team is very friendly and helpfully. A great place to get service work done. It is worth the…read moredrive.

I purchased a previously owned 2018 VW 2.0T Beetle from this dealer. Every aspect of the…read moretransaction was satisfactory. They were professional, courteous, helpful, and friendly. I was in North Carolina during every stage of the deal, except the actual vehicle pick up. The entire transaction, with the exception of pickup and signatures, was conducted by phone and email. I would not hesitate to purchase another vehicle from this dealership.

I trusted them badly and brought a car with them, and to my surprise, after 4 months time took the…read morecar for service to the dealer and they pointed the car was an accidental one. I was completely surprised and reached KADS they told the car are from the auction and can't assure anything, they fail to declare it upfront and finally, I was ended up in the trap. Be cautious!! they are spammers and will do anything to sell their car, will never recommend to any one.

Great experience. CJ and Dana took great care of me.CJ got me checked in, put me in a loaner, and…read moreeven put the back seat of the car down when I mentioned that I needed enough space for a wheel chair. He continued to update me throughout the process and although he was out on the day I came to pick up my vehicle, he had everything prepared and ready to go for me, making the process smooth and efficient. Dana was awesome as well! She did a fantastic job getting me checked out and back on the road in no time.

My wife always goes here for repairs and oil changes on her Mazda. It's a short drive across the…read moreD.C.-Maryland border. The space is clean and efficient!

My son recently bought his first car and being the good Dad I went along to help him through the…read moreprocess. He located a used car at Montrose Motors. I wasn't familiar with them going in. The entire process was hassle free. From the test drive through the paperwork there was no pressure from anyone. We got a good deal on a good car, and they took a beater that I provided in trade. This is how car buying should be. Hassle free. If you want a fancy dealership with all the bells and whistles, go somewhere else. if you want to buy a used car, I'd say go to Montrose Motors in Rockville, MD.

Buying a car is so stressful. I feel like it is hard to know if you are getting a good deal or…read moregetting completely ripped off. Recently I was in the market for a new car after mine completely broke down. I found Montrose Motors online, and to be honest the reviews were super mixed. I was a little hesitant but decided to check it out anyways. Online you're able to look at their inventory, and get the Carfax. I enjoyed that everything was linked together and it made browsing extremely easy. I was able to print off each car that I was interested in and bring the print out in. I was shown every car that I was interested in plus one more that fit my needs. I came back later that night to test drive the car with my boyfriend. Staff was extremely friendly and helpful throughout the entire process. I worked mostly with the employee Sam. He was very nice and knowledgeable... Plus extremely patient. The dealership allowed me to take the car the next day to my mechanic to get it looked at. There were a couple of minor things I wanted corrected before purchasing. The dealership had no problem fixing all of my requests for free. When it came time to actually purchasing a car Sam was helpful when dealing with my bank for an auto loan. If you are in the area and looking to purchase a car give this place a thought.

Yay for Nik! Top Notch Service! Excellent and Pristine Showroom. I have been to several dealerships…read moreand this by far was the best one in town. Very clean environment, clean showroom and pretty large. It's not a traditional walk up like dealership, its more of an Exclusive Warehouse, private showroom set-up. Nik the sales person who was assisting me was super laid back and chill, very easy to work with and I felt very comfortable which overall is most important. Ask for Nik, he will not disappoint! I would highly recommend you come here and give them a try. I should have came here first, it would have been the only place I visited. They also brought another car down from Temple Hills for me to view, that's customer service! Charlie in the phone department followed up with me asap from my online lead and got me in the door. Once I arrived, the team upfront were all friendly and very helpful. Go ahead and go in already! You will find what you need ;-).

Great selection, flexible with payment options, you can still find good deals even with recovering…read morecredit. They have a huge selection, I personally was pretty particular with having lower mileage usage and a lower cost. Customer service was friendly, it has to be. The draw backs were that I came in with a budget that I specifically asked for, and left with a car at double the value of that budget. I was told I had to buy the gap insurance for the car along with add ons because it was required of the loan and the lenders required it. That was not true, when I reached out to the lender to confirm my loan they asked a line of questions, and through their questions they had informed me that I did not have to buy any insurance. I texted & called the Salesman that gave me his contact info for concerns addressing the issue, but heard nothing back so I returned to this location and worked with the General Manager that helped me with removing the add on insurances. If you buy a car from this location add roughly $1000+ to your costs. They add a Ceramic Coating to the vehicle your purchase and they also add a tracking device with a subscription you can't opt out of for 2 years. I expressed to the General Manager that if they use these add ons to maintain their vehicles the customer shouldn't have to pay for them in the end and should have the option to opt out. They had shared due to the theft of cars and to best maintain their cars they must have these tools. My biggest issues with my visit is the lack of transparency; I found out a lot of important information AFTER I ran my credit that may have impacted my decision making if I was informed prior. Lack of communication, what's the point of offering your business card if you don't respond to a call or text at all, when I returned to the location a few days later I saw the same sales men so it was awkward. Misleading information; being told I absolutely had to have their insurance when I didn't, I came back multiple times to resolve this issue to have it all removed, if there was more transparency I may have opted into getting the insurance but my experience felt too shady to trust the sales men. The return policy was something they weren't clear about you MIGHT be able to return the car you may not be able to. You MIGHT be able to exchange the car just ensure you bring back the car with less than 500 miles added & within 7 days. Your down payment MIGHT be turned into a store credit that will be there once you're ready to buy. When I've purchased at CarMax they give you a month, and you can add 1500 miles, if you don't like the car you can just return it; there needs to be more flexibility around this return period.

Jacob reached out and was in contact well before our lease period ran out, presenting financing…read moreoptions, certified pre-owned, and other lease options at our request. We test drove the e-tron but decided on leasing a Q7. Jacob acquired a very rare 2020 Q7 that was an excellent fit for our needs and wants. We loved the Q5 as our intro to the Audi brand but need more space as we need to fit not one but two carseats come January. As always, we chose Audi Bethesda because of Jacob and his dedication to customer service, knowledge as a brand specialist, and appealing and helpful sales strategy. He listens, reads our emails, and respects our time. I look forward to many more transactions with Jacob at Audi Bethesda.

Professional, painless car buying experience. The dealership is far from my home, but well worth my…read moredrive from the Baltimore area. I was sad to see my old vehicle go, but I was given a good trade in value for it.

I had a wonderful experience at Ourisman Toyota in Fairfax. I chose to purchase a new Toyota Venza…read morefrom this location because I always have had a great experience taking my Toyota Corolla to the mechanic shop there. I reached out and immediately received a response. They were able to get the exact car that I wanted on the lot! I had a great experience with the GM Philip, Salesman Ousmane, Finance Alejandro, and the IT audio support at Ourisman Toyota in Fairfax. It was honestly the best car purchase experience I have ever had. It was a seamless process. They were all thoughtful, great customer service and professional. They were like a well oiled machine! I worked with Ousmane to see the car and take it for a test drive. Then I was able to speak to Alejandro in finance and work through my down payment and purchase. He was very clear and did a great job explaining the different packages and how the payment process works. The Audio/IT person was outstanding at explaining each part of the vehicle and all the technology!

The worst car buying experience ever. They sold us a car that had issues. Within 2 weeks, we went…read moreback 8 times because of trouble the car was giving us. The salesman was not honest about the condition of the car, and they even tried to make us pay for new tires. I would not recommend buying a car from this location.