My first impression of the dealership was that it was well maintained, neat, and friendly staff. Came here to get a few recalls fixed on my current vehicle but it was my first time ever coming to the dealership. I've had to visit twice within the past month, so I think I can give fair feedback at this point. Both times the service took longer than expected, but I was provided with loaner cars each time. A definite plus. I've been stuck without another vehicle before while waiting for car repairs and it is not fun so I really appreciated that. CJ, Jennifer, and Marcus have helped me. All friendly and pro active staff, who worked to get things done. They were very helpful and helped everything get squared away. A mechanic (I didn't get his name) spotted a major concern on my first visit and I am also very grateful to him for being thorough. I also love the video inspections, and would encourage all dealerships to adapt this. This last visit I had the loaner for 11 days due to them waiting for a replacement part. When I received the loaner it had 3/4 a tank of gas. I returned it with slightly less than 3/4 tank as I put gas in just before leaving my side of town. Yes, the gas was brought back with slightly less gas than received but not much. I was charged $39 for this. I am aware of the tank size and the current cost of gas, no argument there. But let this be a warning to anyone returning a loaner to make sure you know exactly how much gas was in before you left and return it with the exact amount or you will be charged. read more

Update: it definitely was passport Mazda. Of course I'm not in the system because the sales person did not give us a chance. I'm sure passport Mazda dealership is great, but our experience was not good. We entered the dealership just for 10 minutes and the sales guy just looked us up and down, not giving us a chance to even look at cars. He never took our names or ID. He was not interested in selling us a car and even questioned why we were looking for a vehicle that day. We really were in the market to buy this particular day. We did go to Honda in Fairfax and bought an SUV there. Nothing against Mazda. We'd like both Mazda and Honda we just chose Mazda first, but the sales guy was not interested in selling us the vehicle or taking our information at all. That's why we're not in the system. read more

My wife always goes here for repairs and oil changes on her Mazda. It's a short drive across the D.C.-Maryland border. The space is clean and efficient! read more

I made an appointment in advance and spoke to a scheduler at length about what was wrong with my vehicle. That person said they spoke to a mechanic who was able to give me an estimate of how long the service would take. I made the appointment at a time that matched that estimate. I had been at the dealership for FOUR HOURS when it came out that the technicians HAD NO IDEA what my appointment was for - even thought I gave a detailed description of the issues when I made the appointment. Instead of finding out why I was there, the technicians had done a 3 hour long warranty-covered computer update and a general check of the car - while I sat in the waiting room thinking they were fixing the problem I was there about. Eventually I was informed that I had actually spoken to someone at a call center and they probably just didn't send over the information I had provided and no one bothered to ask why I brought my car in - in fact I was told they knew. They were very flippant and casual about all of the time I had wasted. They said this communication breakdown between call center and dealership was a common problem. I would suggest that rather than outsourcing jobs to save money, you have the people who customers speak to be local and onsite, so customers, mechanics and other staff are all on the same page. This was a very disappointing experience. 4 hours after arriving, when I told them why I was there because I realized they did not know - the update I came for took about 10 minutes. However, in the end they told me they simply did not know why my engine light was on and that my 2016 Mazda, that has NEVER had problems, is only worth $1,500 and that to figure out why the light was on would cost me $800 plus parts and they were SURE that it would need further diagnostic tests because they already knew the $800 "recommended" work was not really the problem. I was told that my car with less than 100,000 miles on it was basically value-less with the engine light on ($1,500, but they would give me $2,000 towards a trade-in), so I should consider a $30k new car or, even a $22k-$25k used car. It was a grotesque display of what a company can do when they hold all the cards - they are the only ones who can make the light go off and they basically told me it wasn't worth doing, because they were definitely going to charge me THOUSANDS of dollars to diagnose and fix it, so I might as well, just trade it in. I LOVED my Mazda. I had planned to drive it for another 10 years and then some day, when that one was done, I would buy another Mazda because I LOVED MY CAR- and the service Mazda provided - so much. Now, I will drive my car until it dies and then I will invest my money in a company that doesn't prey on people at desperate moments ... a company that will make an honest effort to help its customers and do the right thing. Mazda, in my opinion, is no longer that company. J.J. - the customer service representative who was in charge of delivering all of this news - treated me with respect and kindness. After being at the dealership for FIVE HOURS, she finally offered me a loaner car, which I used for 2 days. I have nothing positive to say about the "appraiser" who called me within 20 minutes of leaving the dealership and the salespeople who have been calling me continually since then. If a Mazda with less than 100,000 miles - that has never had mechanical problems - is worth $1,500, why in the world would I ever buy another Mazda?? read more

Great experience purchasing CX-50 with Rodney & everyone else at Passport was terrific. I had a small plastic piece that came off of SUV and they immediately got it replaced for me and had it the next day. Love the CX-50 - manager told me I would be back and he was so right. No Regrets!! read more

Purchased a 2024 CX90 from Passport that I am growing increasingly unsatisfied with!! My car has been at the dealership for a month and I haven't been contacted with any status updates!! read more

This is one fantastic place to purchase you new vehicle. I have worked specifically with Tanya Mickey, Carlos the Sales Manager and Earl the Business manager. This team was amazing, gave us options, numbers to start that remained, and a beautiful beautiful transaction was the outcome. This is the second car I bought here and it is where I will be back for sure! read more

Had a breakdown near Passport Mazda late on a Thursday night. Had our vehicle towed here hoping it could be looked at and repaired quickly (I don't live near here). Wow did passport Mazda do awesome! They managed to get my car in and fixed in time for me to pick it up on our way back through town. Big shout out to Celina, who went above and beyond to help us. Thank you!!!! read more

I had an excellent experience buying a car from Passport Mazda. We originally went for a test drive about a month ago. After finally making a decision on the model we wanted, the salesperson who helped us, Earl Stewart, didn't miss a beat, remembering us and responding immediately with a very competitive quote. Making an appointment to go buy the car was seamless, and everything was ready for us when we arrived. When we noted a minor cosmetic issue with the car upon arrival, Earl and the team worked to make us right. Overall it was a great experience. read more

I bought my car from this location in 2019. I had a good experience with test drive, trade in offers for my previous car, and financing. Before going here I had been to carmax and Honda to check trade in offers and I must tell you all the prices were similar. If you do not want to go through the hassle of updating ownership of your old car then I recommend trading in with the dealership where you plan to buy your car. Also ask them if they match a better price if you received a better price from other dealers. Everything went smoothly. They met the expectations. 3 stars because they did not give a good discount offer when compared with Rockville dealership and also they did not give free first service. My friend got a better deal at the Rockville location. Service has been decent. Free washing they offered is alright. Nothing special. I was told that my mats would be vacuumed but when I checked my car it wasn't vacuumed. Also there was a small scratch on my door. Basically nothing is free cause their washing service was not up to the mark. read more

Passport Mazda - Car Dealers Near Me - Camp Springs, Maryland

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The Service Department is amazing! Thanks to Thanwa and Jennifer for their exceptional customer service in helping me get much-needed repairs and for providing me with a loaner vehicle so that I could get to and from work while my car was being worked on. This was a huge relief and saved me a ton of headache! I decided to drive an hour out of my way to specifically visit this Mazda dealership after seeing their positive reviews and after having bad experiences with other dealerships closer to home. Thankfully the team was able to diagnose my vehicle's issues promptly and were completely transparent about necessary repairs and pricing. Most importantly, I was not pressured to trade in my vehicle! The level of customer service at Passport Mazda alone made it well worth the drive and it will definitely be my go-to dealer moving forward! read more

No Pressure! I was online and I saw a certified preowned Mazda CX-5 2023. I was in love and I sent over my information. Rafael called me and next thing I know I'm looking at a 2024 Mazda Cx-5 CE. I was so excited now I just had to wait and see what my rate was going to be. I called the dealership and spoke with Muhammad and was informed of the rate, at that point I knew I was going to buy a brand new car. From the moment I walked into the dealership I felt no pressure and everyone was actually nice. Kamau introduced himself to me and I was blown away by his professionalism. From there I was in the finance room with Richard so friendly signing my paperwork. Now here is the crazy part. My money was held up and I couldn't pick the car up for 3 weeks. They held my car for me when they didn't have to. When I pick her up 2 weeks ago it's been a wrap. I'm still in shock that I have a brand new car, I'm so overjoyed that Passport Mazda Suitland was able to work with me and my credit. My husband is going next to get him a brand new Mazda!!! Thank you Rafael for making the first call and showing a Trim I really didn't know about. read more

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Requested a price on a specific vehicle, all I got was a run around and a lot of boiler plate emails from about a dozen people which not only didn't give me the info I requested but didn't add any value at all to my car shopping experience just wasting my time. Rather than giving me a price they were pushy about knowing what my trade in would be and insisting I come to the lot to test drive even though I already test drove 3 or 4 different Mazda models. I decided on what I want all I need is s price. I don't have time to come to the lot for your high pressure sales tactics. read more

I had a very pleasant and positive experience with Passport Mazda. My sales Consultant was Tonya Mickey. She was excellent...friendly, professional, knowledgeable and above all...very patient. Just when I thought I would be unable to purchase my Mazda CX-5, she and her team worked very hard and made it happen. I am now a proud owner of a Mazda CX-5. If you're looking for a hassle-free, great deal on your next vehicle, I suggest you contact Passport Mazda and ask for Tonya Mickey. You will not be disappointed. Tell Tonya that Linda sent you. read more

Trying to buy a new car in August of 2022 is a shit show. There are 3 types of car dealerships these days: The good: No markups, just MSRP The bad: No markups, BUT, mandatory useless underbody coating which costs $1500 or more. The ugly: Markups! (serious charging $4000 markup on a $25,000 car is insane) Passport Mazda is the good dealership. Actually, I think all Password dealerships do not charge any kind of markups (as told by the people working at the dealership). I worked with Tonya and she's been the most patient and helpful. I changed my selection of car multiple times among the limited select of cars but I finally bought that I am very happy with. It's not easy buying a new car right now but please support the good car dealerships! They are out there. I found a multiple by just calling. And never forget the bad and the ugly ones, do not give them a cent of your business. Thank you read more

Shopped for 1 month to get the car I wanted. Was told by a manager that it was on truck and then that it had arrived at dealership. Set an appointment to pick the car up only to be called less than 18 hours out to tell me the car was not there and it was still on the boat at the port. Not sure what happened but it felt like a total bait and switch. No apologies and no follow up from the sales team.. I bought a new BMW from a different dealership. The entire experience jaded me on Mazda and this dealership. read more

We bought a used CX-5 from Passport in November. A few weeks later we noticed a cigarette smell. They played dumb and promised to get it out...the cleaning didn't work. They had also promised to change the cabin filter. On a hunch I checked and they had not. When changing it I found an old registration card stuck behind the glove box. The car had been a rental before we purchased it. So they hadn't disclosed the smoking or the rental status at the time of sale. Worse, we needed new brakes and rotors within 5 months of buying it, which somehow passed their inspection. Passport is not a trustworthy dealership. read more

After shopping around at various Mazda dealerships throughout the DMV, Passport Mazada came through with the best out the door price for a loaded CX-5 Grand Touring. Their upfront pricing no pressure sales made it one the best car buying experience I've had in a long time. Mark Bowers was the ultimate professional and gave me a first time price that nobody could touch. From the moment i stepped on the lot he gave me space to look and test drive without being overbearing. After the test drive he provided his card and just said give him a call if we wanted to buy. I asked my for the vehicle price and he sent me an offer and left me alone to determine the next move. No harassing phone calls or emails asking what I was going to do. Outstanding professional is not enough to describe Mark. Richard Taylor in financing was great. Had pre-approved financing through my bank and Richard still provided service as if I had in-house financing. He provide quick document service and explained he serving agreements and additional information for someone new to the Mazada family. This was a great experience, so if you are in the market definitely go see Mark and Richard at Passport Mazada. read more

Passport Mazda - Car Dealers Near Me - Camp Springs, Maryland

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I had a pleasant, seamless and 5 star buying experience from this dealership. Purchasing was laid back from my sales associate Mark through his manager Slavanko. Since that time I have equally had a wonderful experience with the service department. CJ has been professional, punctual and timely with any service questions. Thanks Passport Mazda! read more

For any of you trying to buy a car let me just speak on behalf of Michael Gilbert and the management staff and Paula. At 6 o'clock at night knowing full well that they close at 7pm; My wife and I went to look over a pre-owned Ford Explorer, maybe test drive the vehicle and go home. Do the prior email contact that Michael and I had, he had the vehicle is sitting out front ready to go from the moment I pulled in the lot. I looked over the vehicle test drove the vehicle and came to the realization that I should purchase the vehicle. At this time it's approximately 7 o'clock so I try to set up a purchase agreement for the next day Michael and the management staff and Paula said that they were willing to wait as long as it takes. So I depart the same day with the Preowned Ford Explorer vehicle AFTER HOURS! They completed my trade in, transferred the license plates, full financing workup, found the best interest rate and we were out the door. read more

Passport Mazda - 2018 Preowned Ford Explorer - Car Dealers Near Me - Camp Springs, Maryland

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I bought a 2019 CX-5 Grand Touring with 38k in November of 2022 from Passport Mazda. Within a week I noticed the smell of cigarette smoke in the car, particularly on warm days. I reached out to Adrian the salesman from Passport Mazda who assured me the car had not been smoked in but offered to professionally clean it and replace the cabin filter. That helped some, but it still comes back. Fast forward to April of 2023. I got the car serviced for its normal 45k (it was only 43,300, but I was going out of town) cycle at another dealership. They find that the cabin filter is filthy and the rear brake rotors are so rusted and pitted they need to be replaced. I'm shocked. I check the filter myself...it was dark grey and filthy. It was clear that the Passport service had never changed it as promised by Adrian. I reached out to the salesman who sold me the car. He assured me the brake issue is just a sales job by the 2nd dealer to drum up business. So, I bring it into Passport to inspect. Yep, the rear rotors needed to be replaced immediately. Plus, the rear pads and all 4 tires were so low they needed to be replaced immediately. Furthermore, the tire walls were dry rotten and had not be rotated correctly so there was a wobble. How did all of this make it through Passport's sales group and through the state inspection by Passport of Alexandria!?!? Four tires, cabin and engine filters, a brake flush, rear rotors and pads...within six months of purchase. Not to mention the smell of cigarette smoke. This should never happen to anyone. Kudos to the service department who found the problems, tried to help me with current deals/discounts, and for their excellent hospitality. I clearly got hosed on this Passport purchase by $1.5-2.5k in repairs plus the inflated purchase price due to the car having been smoked it. I would never buy a car from Passport Mazda again. read more

Decent enough spot and the salesperson was OK, though the spot wasn't very welcoming overall. One thing that stood out - apparently due to "recent thefts" I couldn't even test drive the Mazda with the key even though they had a copy of my drivers license and had much of my other personal information. (Test drove the car by myself without the key.) Didn't seem like the best way to sell a car - ended up buying the same car with another dealer (Brown's Alexandria Mazda in Alexandra, VA) the next day who was much more welcoming (and actually let me take the key with me on my test drive)! The prices there weren't bad but will be hesitant to go back there in the future given the lack of trust for a simple 10 minute test drive. read more

My experience buying a car here was terrific. Jay was a courteous and helpful salesperson. He even followed me to Reagan Airport so I could drop off my rental car. And, Passport beat the price of other dealerships I visited by ~$1400 on the same model and features. read more

Everyone we encountered was personable and professional. We arrived an hour before closing due to some scheduling issues, but Earl and the team didn't rush the process of caring for me. They were attentive, answered all our questions, and never seemed irritated that they were there working 2 hours past the time they were supposed to get off. I purchased extra warranties because of their excellent customer service and will only bring my car to them with any concerns. read more

I just had the worst experience at Passport Mazda. I went there to address an open recall on my car, which was purely a software update. I was told that it would take 1.5-2 hours so I intentionally made an early appointment in hopes of getting in and out. Morning of, I was running late and called to make sure they could still fit me in for my appointment. I was told that they could. I arrived, handed my keys / car over, and waited patiently for 2 hours. At the 2 hour mark, I inquired about my car. It took approx. 30 minutes to get an answer / see my car, and it turned out they hadn't started the update. In fact, they hadn't even looked at my car!! I waited 2.5 hours for the worst service possible (aka NO service) and they didn't even have the decency to tell me that there was a delay. If I hadn't inquired, I probably would have been there all day. This was unacceptable and a huge waste of my time. I was hoping that Passport Madza would become my place for service going forward but I can't imagine myself returning there after this terrible service. read more

Had the best experience buying my first brand new car! Earl was amazing. They got me a Lyft to come pick up my new ride. Earl was super knowledgeable, professional and an overall cool dude. Got a great interest rate through their house financing of 1.9! Every single aspect of this buying experience was top notch! read more

I bought my first new car from Passport Mazda last month and it was a very pleasant experience. My salesman, Adrian, was extremely helpful and patient with me and did a fantastic job of explaining everything I needed to know. I'm very happy with my 2023 Mazda 3 sedan and especially grateful to Adrian and the other staff at Passport Mazda for their helpfulness and courtesy while I was there and for the support and assistance they provided me with afterwards. read more

Almost immediately after I posted this review the management contacted us and offered a refund. I thought it was a week? I guess you lied and it wasn't a week.. read more

OK, so as a long-time DC resident, I did the unthinkable: I bought a car. Yup! I felt like such a real adult. (I'm on the far side of 30.) The buying was a dance. I expected that. We waited. And waited. And waited until we could settle on the offer we needed. And hey, it doesn't hurt that they have terrific coffee (who knew?) and have really lovely salespeople and staff in general. It's a nice dealership, so it's not the worst place to play the waiting game if you're looking to negotiate. Carlos, my sales rep, was fantastic and is an all-around great guy. He's been quick and accessible post-buy when I have questions (and I have--like I said, I'm new at this!). And when I went to get my first maintenance inspection/treatment, he made a point to say hello and ask how I've been and how the car is doing. From the service side for maintenance, the team couldn't have been kinder. Matthew, who coordinates the service with the crew, was incredibly kind and transparent about costs, services to be performed, status, etc. (The crew also has an auto-text to keep you updated on your status.) My routine service (at the 10K mile mark) was about 1.25 hours all told. If you prefer not to wait in the dealership, they will pay for your Lyft to and fro. I can't believe I'm writing a review for a car dealership, but here you have it: Passport Mazda is the place to be if you're in the market for a zippy Mazda, new or used. (Mine is the Mazda 3 Grand Touring in a steely grey and it ROCKS.) read more

Normally get prompt service and can depend on them doing their best. Feel like they care.

I had to stop by for service today and while waiting in the customer lounge and looking at vehicles, Tanya approached me and asked if I had any questions or if I'd like to take a test drive, to let her know. Even though she knew I was here for service, she took the initiative to be proactive, but most importantly had a positive and outgoing attitude. The other sales representatives didn't even inquire as they assumed I was just here for service (as I overheard them). I'm not sure about others when they visit car dealerships, but when buying my next Mazda, it would definitely be with Tanya based off of the short interaction I had with her. Keep up the great work and optimistic attitude Tonya! read more

I took my car to Passport Mazda for servicing. The service manager provided exceptional customer care as well as the car technician, who took the time to really listen about the problem I was having with my car. read more

We had a wonderful experience with both sales and service at Passport Mazda. We knew what car we wanted from the start and I contacted 10 Maryland Dealers. Passport got back to me quickly with a highly competitive price out the gate, no gimmicks. We decided to go with them because of their transparency, upfront offer, and willingness to beat any competitor. Day of, our sales rep Carlos spent hours with us testing every button and feature. The Manager, Courtney checked in on us through the process. Valerie in finance was patient and communicative during purchasing. When we discovered two days in that the car had a problem with the navigation, Jennifer and Candi in servicing helped out and our sales rep Carlos even drove our serviced car to DC so we didn't have to take time off work to pick it up. Their updated dealership makes waiting for servicing less painful. Everyone at Passport made buying our first new car a pleasure. read more

I purchased a used car. I learned the hard way my experience was horrible. I had my financing before I looked. The dealership was insistent they could provide better rates. They couldn't. I was told they could do a "soft credit check" that would not affect my credit. They lied. They did a hard check four times, impacting my credit report for two years. I didn't find this out until later that evening when I got a notice from the credit bureau. Next, as while I was signing transaction documents, I was shown a quick review of the CARFAX. I was told the car was in a minor accident and they held onto to the papers and said I would have a full copy with all the papers combine. They didn't. When I got home, I pulled the report myself and it reflected the car was in a moderate accident and buyer should have inspected. Also, the report showed there were two major recalls on the vehicle and now I have to get it service to determine if it was corrected or not. Beware this Passport Mazda dealership is not to be trusted! read more

Slovenko is hands down the man. Everywhere I went with a qoute from slovenko, dealerships admitted they wouldn't beat his qoute or come close. Slovenko qoute are so good other dealerships know him by name! Slovenko all the way. Skip everyone else. Slovenko. He gives he best price right from the beginning. I respect him as a car sales person. I recommended this guy already to people looking! I would definitely buy a car from this guy. No thrills. No lies. No smoke and mirrors. All business. Love it read more

Worst experience ever! The car is a LEMON! I was sold a 2017 Hyundai Sonata less than 60 days ago. The manager acted like he was giving me a deal. Fast forward to today and I've had to dish out money for new brakes, rotors, and now wheel bearings AND THE ISSUE STILL ISN'T FIXED (constant thumping/clunking sound when I drive)! I've tried to get the manager on the phone and I never receive a call back. This is by far the worst experience I've ever had with a dealership and I urge anyone considering this place to tread carefully. $800 PLUS later I've had to come out of my pocket with and I don't have hard tags on the car yet. RIDICULOUS! They should be ashamed of themselves. They won't make it right with me, maybe my attorney will have better results. Stay clear of this place! read more

I have inquired with many dealerships about purchasing a new Mazda CX-5 in the DMV area and eventually went with Passport. I initially worked with Carlos and he approached me in a transparent and unobtrusive way. Valerie, who handles the financing portion, was also inviting, informative and even provided advice. I actually returned a couple days later to opt-out of an agreement and while I was prepared for the "stereotypical dealership" resistance. She listened to my circumstances and processed it right away. I love my new car and would recommend my friends and members of the military and federal working community. I hope as I continue to be a patron they maintain these high standards of customer service. read more

We had a great experience working with Kim here. Very straight forward and honest from the start. After speaking with numerous dealers, ended up buying our car from here and would recommend it again. Show room is moser and newly redone. read more

Just purchased a used '19 CX-5. Al Brooks (Sales) took such great care, listening to my needs and desires in a vehicle. Andrew Bowns (Mgr), helped ensure I had a great deal. Richard Taylor (Finance), made sure the money was right and the papers were good. My car wasn't quite ready to go, but they took care of me with a courtesy vehicle. CJ (or TJ) made sure my car was pretty. Kem showed me all of the details on how to use it. I felt taken care of. They offer top notch service without being overbearing. I love that it didn't feel super elitist, but still classy. It changed my perspective on car purchasing. I'm very happy. I look forward to seeing them all when I go in for maintenance. read more

After disappointing and scammy experiences with new car dealers all over town, we were very happy with our experience with Passport Mazda. The manager (Courtney) emailed us with a great deal out the door on a CX-5 after an inquiry placed through TruCar and when we arrived, they totally honored that price. No sneaky fees, no high pressure sales tactics, accepting of us politely declining the gap insurance and extended warranty. Kim Lewis was our sales rep and he couldn't have been more helpful and patient as we fine-tuned our selection. Thanks Passport. read more