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    Artisan Lamp

    4.4 (35 reviews)
    ModerateHome Decor, Antiques

    By appointment only

    Artisan Lamp Photos

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    Photo of L R.
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    1 year ago

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    7 years ago

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    5 years ago

    Great shop. I came in for a minor repair and it was taken care of immediately. Very pleased.

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    8 years ago

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    6 years ago

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    11 years ago

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    10 years ago

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    9 years ago

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    11 years ago

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    9 years ago

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    15 years ago

    Love looking around at the cool old lamps in this place. Plus really nice selection of end tables. Lovely!

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    15 years ago

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    14 years ago

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    10 years ago

    The service here is so conscientious and courteous I cannot imagine bringing my next lighting-repair problem anywhere else.

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    14 years ago

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    9 years ago

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    12 years ago

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    west elm

    west elm

    1.9
    (52 reviews)
    0.6 mi

    I went in the other day to request assistance and tips on how to clean a custom-made chair from…read moreWest Elm. The associate was nice and helpful. Parking is easy if you park in the underground parking. I enjoy Mosaic district with all the stores that I usually shop!!

    Our custom-made bed ($2,732 USD) was delivered without legs. From day one, this delivery was…read moreincomplete and unacceptable. For context, the bed was ordered on August 27, 2025 and delivered on October 3, 2025 -- missing a critical component, the bed legs. We immediately reported the issue and were told replacement legs would be shipped promptly and that professional assembly would be scheduled once the legs arrived, since the mistake was entirely on West Elm's part. We also paid for White Glove service. On November 25, 2025, nearly two months later, we finally received a package -- only to discover it contained another customer's couch legs. This was not our order. After contacting customer service, I was promised that the correct bed legs would be sent via expedited shipping and that assembly would be scheduled once they arrived. We returned the incorrect legs to the West Elm store at 2921 District Ave #100, Fairfax, VA 22031 that same day. Astonishingly, two days later we were sent the exact same incorrectly packaged legs again. At that point, West Elm's failures forced us to fix the problem ourselves. We personally shipped the legs to the correct customer in Georgia, whose address was listed on the sales order. My partner included his contact information, and that customer later reached out and shipped our bed legs to us. To be absolutely clear: West Elm never delivered the correct bed legs, despite promising escalation and resolution. More than four weeks passed with no follow-up and no delivery from the company. Once the legs finally arrived through this workaround, I again contacted customer service to schedule the professional assembly we had been repeatedly promised. After an hour-long phone call, I was told the request had been submitted and that the builders would follow up. I waited four full days. No one contacted us. When I attempted to call the number I was given, it was disconnected and no longer in service. With no support, no follow-through, and no accountability, my partner and I were forced to assemble the bed ourselves, despite paying for White Glove service and being assured multiple times that professional assembly would be provided. This experience has been unprofessional, infuriating, and completely unacceptable. West Elm made repeated promises and failed at every single stage -- fulfillment, communication, escalation, and customer service. For a company charging premium prices, this level of incompetence is inexcusable. This was not a minor inconvenience -- it was months of stress, wasted time, and total disregard for the customer. Nobody should trust this company, it is not worth the stress, and if I could give no stars, I would.

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    west elm
    west elm
    3/1/26

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    3/1/26

    Artisan Lamp - homedecor - Updated July 2026

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